Gray Line DC

50 Massachusetts Avenue, NE, Union Station (Bus Level), Washington DC, DC 20002

202-289-1995

Website

1 visitor photos

Ranked #42 of 57 tours in Washington DC

34 Reviews

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Type: Tours

Useful Information: Activities for older children, Activities for young children, Stairs / elevator

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34 reviews from our community

KnJ88

Oxford, Kansas

Senior Contributor

21 reviews

Reviews in 9 cities

7 helpful votes

“IF you get on, don't get off”

Reviewed May 9, 2012

I didn't really want to use this tour company, but they offered tickets at our hotel. We were a group of eight traveling with two that can't get around very well. After the hotel shuttle dropped us off at the first bus stop, we had over an hour wait due to traffic. Please note that there are no benches for... More

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Rick M

Portland, Oregon

1 review

“Thank god I read these review first”

Reviewed May 1, 2012

Thanks to all who posted these reviews. We plan to take a Arlington National / Mt Veron tour by bus and were going to sign up with Gray line. Thanks to these reviews, we'll stay away from them entirely. Whew! More

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marcie67

Saint Joseph MO

Senior Reviewer

7 reviews

2 helpful votes

“Not as advertised”

Reviewed April 28, 2012

person found this review helpful

Booked the Mt Vernon, Arlington tour well in advance of our Apr 1 trip. The driver "skipped" several of the advertised stops on our tour. The time allowed at Mt Vernon is just barely adequate. The unscheduled stop at MLK was way too long. The quick trip thru Alexandria was not as stated in the promotion. No stops at all.... More

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chrissy81981

Londonderry, New Hampshire

Senior Reviewer

7 reviews

Reviews in 4 cities

“Great evening tour... Despite the rain”

Reviewed April 21, 2012

Ralph had great knowledge and passion for the DC attractions. Dave was a great driver as well. Because of the rain putting a damper on the tour, he drove everyone back to their metro stop or hotel. More

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We are glad you enjoyed the tour. We hope to see you again! More

mountpleasantmom

mt. pleasant, sc

Senior Contributor

34 reviews

Reviews in 13 cities

11 helpful votes

“Oh how I wish I'd read these reviews first!”

Reviewed April 17, 2012

person found this review helpful

We had planned on taking a Duck tour, but on the day we intended to take it, there was an hour and a half wait (I didn't purchase advance tickets). We walked over to the Gray Line Hop On Hop Off tour and voila! A bus was right there and we boarded. Everything was peachy-keen until we decided to hop... More

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I sincerely apologize for the inconvenience you experienced on your tour. Unfortunately DC does not allow signs to be place around the city to mark drop off and pick up spots and that can be confusing for our guest. The buses should have been running on a more consistent manner so I am lead to believe there was another issue... More

floridaflightgal

Georgia

Senior Contributor

33 reviews

Reviews in 19 cities

18 helpful votes

“Don't waste your money!!!!”

Reviewed April 7, 2012

people found this review helpful

I am working in the DC area for a few months and my husband flew in to visit and after doing research, it seemed like this Hop On/Off tour would be so fun. We've taken many tours like this in the past and have enjoyed them immensely. We boarded at Union Station, which was fine, but we got off for... More

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This is not the experience we want our guest to have and you are correct in that you are due a refund for an experience like this. Please contact Melissa Badami directly to facilitate this for you; mbadami@martzgroup.com. If you could, please also give Melissa details of the situation so we can fix the problem in the future. Unfortunately DC... More

R M

Las Vegas, Nevada

1 review

4 helpful votes

“DON'T WASTE YOUR MONEY ON THIS TOUR”

Reviewed April 4, 2012

people found this review helpful

A friend and I bought the 48 hour DC hop on hop off tour and was so disappointed and frustrated that I had to vent by writing this review. First of all, I like Grayline because I had taken their city tour in San Francisco and Portland and was very pleased with the service and knowledge that our tour guides... More

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I apologize for the experience you had while taking our Open Top Tour. Customer service is extremely important to us and I request that if a customer is ever confronted with a Gray Line representative that is rude or lacking the proper customer service skills, that that individual be reported to GLinfo@martzgroup.com to address the situation. As for the tour,... More

canesfan128

Durham, North Carolina

1 review

3 helpful votes

“A NIGHTMARE!!!!”

Reviewed April 3, 2012

people found this review helpful

The day that we got on the DC bus it was horrible!! First, they said that the buses come every 20 mins but it turned out to be way more. Second, every time a bus was loaded at the starting point they waited 20 mins to deport. Third, when we got on the bus from the Holocaust Museum we sat... More

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Gray Line DC tries to meet the expectations of all our guest and I apologize that was not the case. Gray Line DC’s Open Top Tour is the bestselling tour in DC and we try very hard to keep the buses running at intervals of 15 to 20 minutes during the peak season. Most of the time, we meet or... More

camil1027

Malvern, Pennsylvania

2 reviews

Reviews in 2 cities

1 helpful vote

“WHEN IN DC - Stay away from Gray Line/Big Bus Tours”

Reviewed April 2, 2012

person found this review helpful

Went with another couple who were not familiar with DC. Did not research before but we hought this would be a good way to get on overview of the city and chose the hop on hop off tour for convenience. We stayed at Thomas Circle and the bus picked us up at the Westin. It turned out that this bus... More

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apologize for your experience and the miscommunication. The bus that picked you up at the Westin City Center Hotel / Thomas Circle is a courtesy pickup (drop off at the start of tour) bus, and does have return runs to Thomas Circle. You should have been informed that the pickup bus which goes to Ford’s Theatre to start the tour... More

AsianBelle98

Washington DC

Top Contributor

87 reviews

Reviews in 15 cities

26 helpful votes

“Expecting the worse”

Reviewed March 26, 2012

Bad experience right from the get go while making reservations for this trip, first I was told to lower my voice while I speak over the phone, wtf? then I was given to somebody else, she gave me her email address, it bounced back..I called back this time my email went thru but took another phone call to be told,... More

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I sincerely apologize for your experience. As much of this was conveyed to you the day before your tour; your issues were addressed in the timeliest manor allowed. If we did not meet your satisfaction both before and during the tour we will be happy to refund your Groupon purchase. Please email mbadami@martzgroup. More