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Fremantle Visitor Centre

Kings Square | 8 William Street, Fremantle, Western Australia 6160, Australia
61 8 9431 7878
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Ranked #11 of 21 attractions in Fremantle
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Type: Tourist/ Visitor Centers
18 visitor photos
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49 reviews from our community

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Date | Rating
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English first
Wollongong, Australia
Top Contributor
180 reviews 180 reviews
103 attraction reviews
124 helpful votes 124 helpful votes
4 of 5 stars Reviewed July 14, 2014

Even though I had done my research on Tripadvisor before arriving in Fremantle, I still went in and was given a map and the staffer marked everything on the map, including entry fees which was helpful. I was quoted $75 per adult return to Rottnest island. Managed to get them for half that price by booking online with Rottnest Island... More

Was this review helpful? Yes
Fremantle Visit... C, Manager at Fremantle Visitor Centre, responded to this review

Thank you for your review and for visiting our centre. I am happy to hear that we were able to assist you and I hope we were able to point out a few more places that you weren’t aware of. It's great to hear you were able to book onto one of the discounted Tuesday specials with Rottnest Express. These... More

Geelong, Australia
Contributor
17 reviews 17 reviews
11 attraction reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 8, 2014

What a lovely, helpful team of people who love their town of Fremantle I love to walk and that I did on a warm sunny day through the suburbs and made my way toward the waterfront. A nice place to get your bearings and advice while sitting outdoors studying your map. Loved that everything was so relaxed and cruisey. I... More

Was this review helpful? Yes
Fremantle Visit... C, Manager at Fremantle Visitor Centre, responded to this review

Thank you Kate for your fantastic review. We sure do love our City and it makes it very easy to promote. It sounds like you had a great day and being on foot I bet you found a lot of our unique attractions. I am not sure if you had a chance to do all of our 9 self-guided walking... More

Wollongong, Australia
Top Contributor
130 reviews 130 reviews
33 attraction reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed July 3, 2014

We called in here to get some advice on a cruise to Perth. The lady who helped us was so helpful with maps, information and some good local tips. Well worth calling in.

Was this review helpful? Yes
Fremantle Visit... C, Manager at Fremantle Visitor Centre, responded to this review

Thank you for your feedback Angela. I am glad to hear my staff and volunteers were able to assist you and answer your queries. I do hope you managed to take the cruise on the Swan River as that is one thing not to be missed. We hope to see you again soon. More

Canterbury, United Kingdom
Senior Contributor
27 reviews 27 reviews
6 attraction reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed June 8, 2014

we visited here first to seek advice and got plenty that made the most of the short time we had before heading off to the airport

Was this review helpful? Yes
Fremantle Visit... C, Manager at Fremantle Visitor Centre, responded to this review

Thank you for your review and for popping into our Centre to source your information. It is great to hear that we were able to assist you and that you managed to squeeze some sightseeing into your short time. More

Basingstoke, United Kingdom
Top Contributor
56 reviews 56 reviews
17 attraction reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed April 23, 2014

It was very busy when we went in and it's a small visitor centre, with not as much information on offer as any other centre we have been to across WA. Perhaps if you are doing both Perth and Fremantle, head to the Perth office instead. Friendly staff though

Was this review helpful? Yes
Fremantle Visit... C, Manager at Fremantle Visitor Centre, responded to this review

Thank you for your feedback we appreciate you taking the time to do so. I am going to echo my comments from a similar review: We do agree our centre is quite small when comparing it to others in the area. As part of an upcoming project - Kings Square Redevelopment Project the City of Fremantle administration building and Fremantle... More

Melbourne
1 review
5 of 5 stars Reviewed April 18, 2014

Booked my hotel from Melbourne for Fremantle accommodation on the internet and unfortunately, when my husband and I arrived, were shocked and disappointed at what we found. Exhausted after a 3 hour drive and disillusioned, didn't know what to do. We were directed to the Fremantle visitor centre. We served by an enthusiastic and informative staff member, Ben, who immediately... More

Was this review helpful? Yes
Fremantle Visit... C, Manager at Fremantle Visitor Centre, responded to this review

Thank you so much for your fabulous review, I really appreciate you taking the time to provide it. I have passed this on to Ben as I am sure he will love to hear your positive comments. Our staff strive to assist our visitors with the highest level of customer service so I am very happy to hear Ben was... More

Geraldton, Australia
Top Contributor
210 reviews 210 reviews
157 attraction reviews
58 helpful votes 58 helpful votes
2 of 5 stars Reviewed March 29, 2014

Centrally located in Fremantle in an old building this Visitor Centre has to be the poorest of its ilk I've come across in a major Australian centre. The staff are friendly. The place is centrally located (as mentioned earlier) but it's just that it has a dearth of interesting promotional material. I've been here several times and each time it... More

Was this review helpful? Yes 1
Fremantle Visit... C, Manager at Fremantle Visitor Centre, responded to this review

Thanks Paul for your feedback, we appreciate all comments from visitors. I agree our centre is quite small in comparison to others - as part of the Kings Square Redevelopment Project the City of Fremantle administration building and Fremantle Visitor Centre is due to be revamped in the coming years which will allow for a purpose built centre with much... More

Melbourne, Australia
Top Contributor
75 reviews 75 reviews
26 attraction reviews
142 helpful votes 142 helpful votes
5 of 5 stars Reviewed March 23, 2014

Nice selection of maps and tourist guides. There are also some interesting products for sale. Outside on Saturday morning there was a market in the square as well.

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Fremantle Visit... C, Manager at Fremantle Visitor Centre, responded to this review

Thank you for visiting our centre and for your great comment. We have ensured our range of merchandise is primarily locally made and that we have a variety of different items that can’t be found elsewhere so it is great to hear your feedback. We look forward to assisting you again soon. More

Cremorne, Australia
Top Contributor
63 reviews 63 reviews
36 attraction reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed March 9, 2014

If you need to find out what is on and where to go this is the place to visit first. Staff are helpful and knowledgeable and will make bookings for the majoruty of attractions in and around Fremantle.

Was this review helpful? Yes 1
Fremantle Visit... C, Manager at Fremantle Visitor Centre, responded to this review

What a great review, thank you for taking the time to write it. We try to ensure we have all the information a visitor requires so I am glad to hear you found it all beneficial. We also want our visitors use their time to experience what Fremantle has to offer rather than trying to organise their trip so we... More

Lightwater Uk
Top Contributor
156 reviews 156 reviews
25 attraction reviews
120 helpful votes 120 helpful votes
4 of 5 stars Reviewed March 3, 2014

Visiting Fremantle to photograph the old buildings in the West End area, we got very lost and walked around for too long in the mid day heat. Eventually we found the cool air conditioned Visitor Centre, friendly staff, knew exactly where we wanted to be, gave us a map and directions. Very knowledgeable and helpful service, thank you.

Was this review helpful? Yes 1
Fremantle Visit... C, Manager at Fremantle Visitor Centre, responded to this review

Thank you for your great review. I am also very glad you found us. We have had some extremely hot weather however it sounds like this did not deter you and you were able to discover Fremantle's history, beautiful buildings and attractions. We hope to see you again really soon (maybe in slightly cooler conditions) More

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