We booked onto the segway tour as we thought we would see a lot more of Budapest this way then being on two feet. As we have travelled on segways before we thought we'd have lots of fun, and be able to see Budapest. However, the tour guide was a huge let down.
There were two incidents which stood out during the two and a half hour tour. One was that during one trip through the Christmas market, one of the other members of our tour fell off his Segway and our tour guide didn't realise until members of the public alerted him. As we were in a busy market place this could be understandable however as an experienced tour guide you would think he would have noticed that a member of his group had injured themselves. He did eventually come back to help that person up, but by then the damage was done.
Later on as we were crossing a busy road, another member of the tour had a problem with her Segway, which caused it to shut down. He had told us about this and had said to dismount the Segway and hold on to it. However as we were halfway across the road at the time assistance should have been available. When I saw this happen I tried to quickly turn around to help her and nearly fell off my own Segway. We managed to get the Segway next to the curb but couldn't pull it up as the wheels had locked. By this point the traffic had started up again, so I couldn't cross the road to try and tell the guide what had happened. My friend in front of me, meanwhile had seen what had happened and was trying to chase down the tour guide to tell him to go back. By that point he was about 300 yards up the next road. He'd carried on on his bike completely oblivious to what had happened behind him. As we were on a busy road at the time, this was totally unacceptable. We could have been in a dangerous situation and the tour guide would not have been able to get back to us quickly enough.
I have been on a segway tour with another company in another city and not once did I feel unsafe. On this tour I felt that the tour guide was in his own world and didn't seem to be paying attention to where we were behind him. There were times when I was at the back of the group and couldn't even see him. There were other times when we had to wait on one side of the road (as we couldn't cross due to a red light) and he had disappeared on the other side!! I've never felt so unsafe as part of a group, and seeing as there were only six of us it shouldn't have been that hard to keep checking that we were all together and following behind him.
Although I enjoyed seeing all the sights of Budapest, I would never want to go on a tour with this company again as I would like to feel that the tour guide was at least aware of what I and others around me were doing.
On an unrelated note, I would also recommend trying to find a way to let us take photos of the sights. We were only able to get off the segways at two points in the tour, and I would have loved being able to take photos of the different sights.