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Gray Line Prague

Narodni street 38, Prague 110 00, Czech Republic
+420224826262
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Ranked #169 of 207 activities in Prague
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Type: Tours
Owner description: With Gray Line Prague you have an excellent opportunity to learn something about Prague, its history, monuments and the most famous places in the... more » Owner description: With Gray Line Prague you have an excellent opportunity to learn something about Prague, its history, monuments and the most famous places in the Czech Republic. Our professional guides are able to perform all of our Prague tours in 6 languages (English, French, Spanish, German, Italian and Russian). We can also offer you tickets to boat cruises along the Vltava River. Don't miss the opportunity to visit one of the most beautiful cities in Europe through our Prague tours! We also offer Prague airport transfers and group transportation services. « less
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71 reviews from our community

Visitor rating
    19
    5
    2
    11
    34
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Spanish first
  • Any
English first
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 26, 2014 NEW via mobile

I chose to take the trip to viena by bus from prague. 4h to go and 4 ti come back! And we spent 256€ for two and we saw nothing!! Shounbrun castle.. We had to pay the tickets and we had only an 45 mn.., so we saw half of the castle. Then we went to st stwphens church. We... More

Was this review helpful? Yes
Management response:

Dear client, thank you for spending your time to write this review. I know that the journey to Vienna is long and exhausting but we can´t change the distance between these cities. We are trying to leave Prague early and get back late so you can have as much time in Vienna as possible. But in Vienna is too much... More

1 review
1 of 5 stars Reviewed July 16, 2014

If you want to spend 13 hours on a bus ride to hear about sites you will only drive by at 40 mph, then spend hours at an outlet mall with bathroom breaks at sketchy gas stations, this is the trip for you. KFC was the only food available at the 2 stops made at the outlet mall going &... More

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GrayLinePrague, Director of PR at Gray Line Prague at Gray Line Prague at Gray Line Prague, responded to this review

Dear customer, thank you for your time to write this review. I understand that the journey to Vienna is long it usually takes around 3 to 4 hours one way. But is heavily depends on traffic situation. All the stops are necessary for comfort journey for you clients as for drivers and guides. We are trying to spend as much... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 1, 2014

We took a day tour to Cesky Krumlov. Excellent day out. What made the difference for us was our host for the day, Petr Burka. Normally, I would be asleep in the back of the car but Petr had such interesting things to say, he kept me awake through the journey. Extremely knowledgeable not just of Czech history but also... More

Was this review helpful? Yes 1
GrayLinePrague, Director of PR at Gray Line Prague at Gray Line Prague at Gray Line Prague, responded to this review

Dear customer, thank you for your kind review. It is really nice to hear satisfied customer. We will show this message to Petr I think he will also by very pleased. We wish we have all our guides this knowledgeable and kind, and we working on it. Thank you one more time. Kind regards Kristýna / Gray Line Czech Republic More

Winton, North Carolina
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 28, 2014

The last time we were in Prague in 2012 we had Hynek as a guide in Cesky Krumlov and Vienna, it was excellent and fun, so was Dresden this year to where he drove us and also on the way back showed us Terezin but l have to agree with Jeni other tours weren't worth it with guides we couldn't... More

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GrayLinePrague, Director of PR at Gray Line Prague at Gray Line Prague at Gray Line Prague, responded to this review

Dear customer, thank you for spending you time to write this review. We really appreciate it. This review helps us to see what kind of employee we have and what we need to improve. We encourage the guides to educate themselves and we giving the the chance to improve their skils during the work. Please accept my apology. Kind regards,... More

Prague
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 18, 2014 via mobile

Your guide was difficult to understand, pointed out historical sights, however offered little history, pointed out the beggars and gave more information about them, was inappropriately dressed, and spent time talking with men at a table next to us. Most informative time was on the boat cruise and another person gave us information.

Was this review helpful? Yes 2
GrayLinePrague, Director of PR at Gray Line Prague at Gray Line Prague at Gray Line Prague, responded to this review

Dear costumer, I am really sad to read this review, because as I can see it was mistake of one person who changed good tour to a waste of time. We are sorry that our guide didn´t provide the service as he should provide. We hope that you will give us another chance to show you that we can provide... More

Wigan, England, United Kingdom
Top Contributor
63 reviews 63 reviews
17 attraction reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed May 5, 2014

We got picked up from Hotel Ehrlich on 29th April at 17.20 by your driver to take us to the airport. We would like to praise this driver because he was a really nice guy who gave us a guide of Prague whilst driving through the city. It was a pleasure to meet him...please pass on our thanks to him.... More

Was this review helpful? Yes
GrayLinePrague, Director of PR at Gray Line Prague at Gray Line Prague, responded to this review

Dear client, thank you very much for spending your time to write this positive review. Because you gave us the date, time and hotel I can easily pass your thanks to our driver. I am really glad that you enjoy our services. Wish you all the best. Kind regards Kristýna / Gray Line Czech Republic More

Miami, FL
Contributor
11 reviews 11 reviews
8 attraction reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed April 28, 2014

My husband and I arrived in Prague on a Sunday after a long day of flying. We were so exhausted but wanted to take advantage of every moment in Prague. We asked our hotel for a tour recommendation. The first one they recommended had no more availability on Sunday, and we wanted a tour immediately. On the hotel's recommendation, we... More

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GrayLinePrague, Director of PR at Gray Line Prague at Gray Line Prague, responded to this review

Dear costumer, I am very sorry to hear this. The tour is designed to show the most important and interesting places in Prague and to take a client to the extraordinary cruise. Please accept my apology for the tour guide who wasn´t able to provide the correct service. I hope that you will give us another opportunity to show you... More

Atlanta
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 21, 2014

I highly recommend this company. Use them for a tour to Karlovy Vary and Cesky Krumlov and it was fantastic. They are very competitively priced, extremely honest. The booking staff was so honest. They charged me for a tour price more than it was supposed to be by mistake and I did not even notice it. The next day they... More

Was this review helpful? Yes 1
GrayLinePrague, Director of PR at Gray Line Prague at Gray Line Prague, responded to this review

Dear customer, thank you very much for your review. I am glad that you were satisfy with our services. We are trying to provide the best services and to do so we need to be honest and honorable. We think it should be common thing to return money which are not ours. Wish you all the best. Kind regards Kristýna... More

Worcester UK
Senior Contributor
32 reviews 32 reviews
11 attraction reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed April 9, 2014

We used Gray Line for our airport transfers. They provided a car to and from the airport. It was a totally reliable service and not expensive. They were on time and made our visit easy. I recommend them totally.

Was this review helpful? Yes
GrayLinePrague, Director of PR at Gray Line Prague at Gray Line Prague at Gray Line Prague, responded to this review

Dear costumer, I am very happy to read such a positive review. Thank you that you take your time to write it and I hope that next time you will use our service again. Wish you all best. Kind regards Kristýna / Gray Line Prague More

Vancouver, Washington
Top Contributor
85 reviews 85 reviews
45 attraction reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed April 4, 2014

We booked a day tour to Vienna from Prague. The tour company picked us up at our hotel. Our guide was not having a good day, preoccupied with political events in the Ukraine. He complained about political events and some of his jokes were border line offensive. The guide seemed knowledgeable but left us on our own a lot and... More

Was this review helpful? Yes 1
GrayLinePrague, Director of PR at Gray Line Prague at Gray Line Prague, responded to this review

Dear costumer, thank you very much for your review. I am sorry for what happened, but I really appreciate that you are sharing your experience with us. Thanks to this reviews we are able to improve our service. I hope that you will use our service one more so we can show you our better side. Wish you all best.... More

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