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Gray Line Prague

Narodni street 38, Prague 110 00, Czech Republic
+420224826262
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Ranked #138 of 171 activities in Prague
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Type: Tours
Owner description: With Gray Line Prague you have an excellent opportunity to learn something about Prague, its history, monuments and the most famous places in the... more » Owner description: With Gray Line Prague you have an excellent opportunity to learn something about Prague, its history, monuments and the most famous places in the Czech Republic. Our professional guides are able to perform all of our Prague tours in 6 languages (English, French, Spanish, German, Italian and Russian). We can also offer you tickets to boat cruises along the Vltava River. Don't miss the opportunity to visit one of the most beautiful cities in Europe through our Prague tours! We also offer Prague airport transfers and group transportation services. « less
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60 reviews from our community

Visitor rating
    16
    5
    2
    8
    29
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Spanish first
  • Any
English first
Worcester UK
Senior Contributor
29 reviews 29 reviews
9 attraction reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed April 9, 2014

We used Gray Line for our airport transfers. They provided a car to and from the airport. It was a totally reliable service and not expensive. They were on time and made our visit easy. I recommend them totally.

Was this review helpful? Yes
Vancouver, Washington
Top Contributor
77 reviews 77 reviews
41 attraction reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed April 4, 2014

We booked a day tour to Vienna from Prague. The tour company picked us up at our hotel. Our guide was not having a good day, preoccupied with political events in the Ukraine. He complained about political events and some of his jokes were border line offensive. The guide seemed knowledgeable but left us on our own a lot and... More

Was this review helpful? Yes
GrayLinePrague, Director of PR at Gray Line Prague at Gray Line Prague, responded to this review

Dear costumer, thank you very much for your review. I am sorry for what happened, but I really appreciate that you are sharing your experience with us. Thanks to this reviews we are able to improve our service. I hope that you will use our service one more so we can show you our better side. Wish you all best.... More

richmond, va
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 2, 2014

I booked the Golden City Tour. The guide was a few minutes late, but no big deal. I was the only person on the tour so I probably had more leeway as concerning photo opportunities and the overall pace. The guide was very knowledgeable and pointed out some interesting things I hadn't seen in any tour guides.

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GrayLinePrague, Director of PR at Gray Line Prague at Gray Line Prague, responded to this review

Dear costumer, thank you for your review. I am sorry that the guide was late and thank you for you patience. I am happy that you were pleased with our services. I appreciate that you found a time to wrote this positive review. Wish you all best. Kind regards, Kristýna / Gray Line Czech Republic More

London
1 review
5 of 5 stars Reviewed April 1, 2014

Amazing overall experience! Prague is enchanting, especially during the night with all its lights! and this is the best way to admire all landmarks. Dinner was delicious - there was some traditional Czech food but also some European, so even if you are a fussy eater you will enjoy! This cruise last for about 3 h and there is live... More

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GrayLinePrague, Director of PR at Gray Line Prague at Gray Line Prague, responded to this review

Dear costumer, thank you very much for your review. We really appreciative that you find a time to write such positive review. We are glad that you were satisfied with our services. Wish you all the best. Kind regards, Kristýna / Gray Line Czech Republic More

Vancouver, Canada
1 review
1 of 5 stars Reviewed March 12, 2014

English tour was mostly in German...rude tour guide...very little historical information given...ignored many of the historical sites!

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GrayLinePrague, Director of PR at Gray Line Prague, responded to this review

Dear costumer, thank you for your review. I am really sorry for what happened. I know that this is not so much consolation for you but now we can make a correction and improve our services. I hope that we will have other opportunity to show you our profession level. Wish you all the best. Kind regards, Kristýna / Gray... More

Athens, Greece
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 7, 2014

Very polite and knowledgeable guide (Petr Burka). He really explained us everything and we had pleasant discussions during trip. Carlovy Vary is fantastic, we highly recommend spending one day trip there.

Was this review helpful? Yes 2
GrayLinePrague, Director of PR at Gray Line Prague, responded to this review

Dear Customer, thank you very much that you had chosen our company Gray Line Czech Republic for your tour. I very appreciate you found time and you wrote a couple lines about our guide and his job. I will hand this message over him. Wish you all the best and kind regards, Karel / Gray Line Czech Republic. More

Sydney, Australia
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 29, 2014

I had a very informative and well spoken (in English) tour guide named Petr. My wife and myself had an incredible private tour of the town of Kutna Hora about an hour outside of Prague. We visited the bone church, the cathedral of st Barbara and the Italian court with its silver mining history. I learnt so much on this... More

Was this review helpful? Yes 3
GrayLinePrague, Director of PR at Gray Line Prague, responded to this review

Dear Customer, thank you very much for your review. That´s crucial for us to know how we do our job. I am very glad that our guide Petr absolutely satisfied your desire of knowledge and you felt very comfortable. Thank you again and wish you and your wife all the best. Kind regards, Karel / Gray Line Czech Republic More

Sydney, Australia
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 28, 2014

Had a fun and informative trip to kutna hora with greyline today. Our tour guide Petr was friendly, welcoming and knowledgeable. Saw some really memorable sites and went away with a new love and perspective for a beautiful and historic city, without petrs expertise an experience that we couldnt have had on our own. Comfortable travel too and exactly on... More

Was this review helpful? Yes 3
GrayLinePrague, Director of PR at Gray Line Prague, responded to this review

Dear Customer, thank you very much for your review. I very appreciate that you found a couple minutes and wrote few lines about your satisfaction with our tour. I wish you all the best. Thank you again. Kind regards, Karel / Gray Line Czech Republic More

Edmonton, Canada
Senior Reviewer
7 reviews 7 reviews
3 attraction reviews
1 of 5 stars Reviewed December 30, 2013

We did two tours and wasted 1.5 days of our time in Prague, not to mention the money. Unprofessional tour guides - poor grooming, rude, uninformative, questionable English proficiency. The tours were bilingual - 15 English speakers and 2 Italians, the other 8 English and 2 Spanish. The Italians/Spanish basically got a private tour, most of the English speakers didn't... More

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GrayLinePrague, Director of PR at Gray Line Prague, responded to this review

Dear Customer, It´s very tough to write something what could be calm down your disappointment from your visit in the Czech Republic. From our side there is no excuses because it was absolutely unprofessional behavior from our guide and we are responsible for them. I do not want to argue against your sentences step by step because globally your review... More

Jakarta, Indonesia
Top Contributor
60 reviews 60 reviews
22 attraction reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed October 20, 2013

Took the Grey Line tour with Peter. Only 1 other couple with us. He followed the legends written in the "77 Legends of Prague" book that we later bought and enjoyed reading. Peter was very knowledgeable and loved his city, Prague. He took us all over Old Town, the Charles Bridge, Mala Strana, The John Lennon Wall, and back. All... More

Was this review helpful? Yes
GrayLinePrague, Director of PR at Gray Line Prague, responded to this review

Dear Customer, Thank you very much for your very positive review. We very appreciative that you found a time and write a couple lines about your experience in Prague. I wish you all the best in new year and looking forward to seeing you in Prague again. Kind regards, Karel / Gray Line Czech Republic More

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