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Busselton Visitor Centre

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Address: Busselton Beachfront (Beach End of Queen St), Busselton, Western Australia, Australia
Phone Number: +61 8 9752 5800
Website
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Today
9:00 am - 5:00 pm
Closed now
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Hours:
Mon - Fri 9:00 am - 5:00 pm
Sat - Sun 9:30 am - 4:30 pm
Description:

Busselton Visitor Centre offers a comprehensive accommodation, tour and...

Busselton Visitor Centre offers a comprehensive accommodation, tour and transport booking service, friendly local advice on the best things to see and do in the region, and a great range of local gifts and souvenirs. Drop in to pick up your FREE Visitor Guide and Map, and to take advantage of free WiFi!

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TripAdvisor Reviewer Highlights

Read all 110 reviews
Visitor rating
  • 60
    Excellent
  • 30
    Very good
  • 12
    Average
  • 4
    Poor
  • 4
    Terrible
Helpful service

Went into the Visitor Centre today to get some information for the region as i have never visited the area. I was searching through the large variety of brochures and was... read more

5 of 5 starsReviewed 1 week ago
Annie C
,
Sydney, Australia
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110 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • Italian first
  • Any
English first
Sydney, Australia
1 review
5 of 5 stars Reviewed 1 week ago

Went into the Visitor Centre today to get some information for the region as i have never visited the area. I was searching through the large variety of brochures and was approached by one of the young girls there. Rihani helped us map out our visit throughout the region, with various brochures and marked them all on the map. We... More 

Helpful?
Thank Annie C
YourVisitorServices, Manager at Busselton Visitor Centre, responded to this review

Hello Annie and thank you for your lovely review. It is fantastic to hear Rhanni was so helpful in recommending some great places to visit on your recent trip to Your Margaret River Region and made your lunch such a special experience. I will ensure these comments are passed on to Rhanni and we hope you visit us again soon. More 

Perth, Australia
Level Contributor
85 reviews
36 attraction reviews
common_n_attraction_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 1 week ago

The visitors centre is set out very well with very helpful staff. It has lots of lovely souvenirs for sale and so much free information available

Helpful?
Thank Christine74442
YourVisitorServices, Manager at Busselton Visitor Centre, responded to this review

Hello Christine, thankyou for your lovely review. It is great to hear you found our staff so helpful and enjoyed our range of souvenirs available to buy. We try to always have plenty of free information and maps for our visitors on both our region and the rest of Western Australia to enable you to have the most enjoyable holiday... More 

Perth, Australia
Level Contributor
128 reviews
68 attraction reviews
common_n_attraction_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It was always easy to access the Visitor Centre in Busselton but I actually think it's new location makes sense...right opposite the Jetty. Plenty of parking and a short stroll into town for shopping and dining if teh options on teh foreshore don't grab you.

Helpful?
Thank Livvy7
YourVisitorServices, Manager at Busselton Visitor Centre, responded to this review

Thank you for taking the time to leave a review Livvy7. We agree the location is perfect for our Visitor Centre on the Busselton Foreshore. With the ongoing foreshore development we will soon be in a lovely new building incorporating the original Ballarat Steam Engine and even more parking will be provided for all our visitors to the region. We... More 

Sydney, Australia
Level Contributor
60 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 30 helpful votes
1 of 5 stars Reviewed 3 weeks ago

No help from assistances. Wanted to buy some items but would just get told they are under the counter. Not saying just a minute I will get one out for you to look at. Just again poor service

Helpful?
Thank Lozza36
YourMargaretRiver, Manager at Busselton Visitor Centre, responded to this review

Thank you for taking the time to describe your experience at the Visitor Centre I am sorry that you were left dissatisfied with the service you received. I have sent you a personal email via the TripAdvisor console to find out when you visited the centre so I can follow up with the staff working and provide training. The service... More 

Derbyshire
Level Contributor
226 reviews
58 attraction reviews
common_n_attraction_reviews_1bd8 75 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great visitor centre with plenty of information leaflets. Also good selection of goods to buy. Staff on duty helpful.

Helpful?
Thank DerbyshireCook
YourVisitorServices, Manager at Busselton Visitor Centre, responded to this review

Thank you DerbyshireCook for taking the time to leave us such a lovely review. It is great to hear our staff were helpful and that you found we had plenty of information brochures. We hope you enjoyed your stay and made some great memories. More 

Perth, Australia
Level Contributor
196 reviews
76 attraction reviews
common_n_attraction_reviews_1bd8 123 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Very helpful and full of local knowledge... lots of useful information and tours you can book directly with them.

Helpful?
Thank Scuba2013
YourVisitorServices, Manager at Busselton Visitor Centre, responded to this review

Hello Scuba, we appreciate you taking the time to leave such a lovely review. It is very pleasing to hear we were able to pass on our local knowledge or our beautiful region and that you found our staff helpful. We are always more than happy to book our visitors onto a tour and help them choose the one most... More 

Perth, Australia
Level Contributor
10 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

The location of the Visitors Centre is absolutely terrible. I don't feel it is in the right place. It was far better when it was located at the edge of town.

Helpful?
Thank Rhonda S
YourVisitorServices, Manager at Busselton Visitor Centre, responded to this review

Hello Rhonda, thank you for your review. I am sorry to hear that you feel this way. We are really pleased with our new location. Not only is it home to the iconic Busselton Jetty, but the recent upgrades to the Foreshore make it a must-visit for tourists. In fact, we have doubled visitor numbers through the visitor centre since... More 

Perth, Australia
Level Contributor
4 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed January 2, 2016

we went to Busselton Visitor Centre to get the information but the 2 girls who worked there doesn't fell like they shouldn't be there because they don't helpful at all and we have to go to margaret river visitor centre to get the information instead. very dissapointed. if u feel don't like goin to work,don't go. we r the visitor... More 

Helpful?
Thank truebluey2016
YourMargaretRiver, Manager at Busselton Visitor Centre, responded to this review

Dear Widya B, Thank you for taking the time to describe your experience at the Visitor Centre. I can understand your frustration at this occurrence and I am sorry that you were left dissatisfied with our service on this occasion. I have sent you a personal email via the TripAdvisor console to find out when you visited the so I... More 

Singapore, Singapore
Level Contributor
75 reviews
19 attraction reviews
common_n_attraction_reviews_1bd8 53 helpful votes
2 of 5 stars Reviewed December 14, 2015

The location is so confusing. The GPS lost it way and we need to go off road to the visitor center. (Few day before the Ironman). When we ask where is the toilet, the staff seem not very helpful and just point at a direction. When you ask further, the same staff with the same finger pointing the same direction... More 

Helpful?
Thank EricYap9200
YourVisitorServices, Manager at Busselton Visitor Centre, responded to this review

Hello Eric, Thank you for leaving your comments. We are sorry for the confusion finding our visitor centre, we will look into the GPS co-ordinates on google and ensure they have the correct location for future visitors. We also apologise if you found our staff unhelpful with directions to the amenities, we will take this feedback on board and look... More 

Busselton, Australia
1 review
1 of 5 stars Reviewed December 11, 2015

I cannot believe as well as the other majority of people in Busselton, that you continue to carry out your services," at the beach " where it is difficult to park for tourists in, caravans, and the visitors do not know where you are!, The bus service from Perth to Busselton drops off at the site of the original tourist... More 

Helpful?
Thank Lynn G
YourMargaretRiver, Manager at Busselton Visitor Centre, responded to this review

Hello Lynn, thank you for your leaving your comments. I am sorry that you feel that visitors are finding it harder to access our services. We’re really pleased with our new location. Not only is it home to the iconic Busselton Jetty, but the recent upgrades to the Foreshore make it a must-visit for tourists. In fact, we have doubled... More 

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Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Busselton Visitor Centre and other visitors
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Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?