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The Spa at Lilianfels

Address: 5-19 Lilianfels Avenue | Echo Point, Katoomba, New South Wales 2870, Australia
Phone Number: +61 2 4780 1200
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Ranked #14 of 16 Activities in Katoomba
Owner description: Surrounded by spectacular national parks in the World Heritage listed Blue Mountains, a visit to...
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Attraction details
Owner description: Surrounded by spectacular national parks in the World Heritage listed Blue Mountains, a visit to Lilianfels Spa is like returning home.Enliven your senses with our soothing and restorative body and beauty treatments delivered by a team of caring and talented spa professionals.Enter a space where you are supported to discover your natural state of balance. The spa is open daily.

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15 reviews from our community

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Date | Rating
  • English first
  • Any
English first
Sydney
Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 28, 2014

This was my third visit and I haven't had a bad experience yet. The staff are welcoming and helpful. The pool, steam and sauna facilities are clean and in good working order and the therapist who looked are me was professional and provided an excellent face and body treatment. A very enjoyable way to spend an afternoon.

Was this review helpful? Yes 1
Sydney, Australia
2 reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed July 4, 2014

I stayed alone a few weeks ago and although I enjoyed the Hotel and the experience at the Spa was not completely satisfied. However, going against my better judgement my wife insisted she wanted to stay there over the school holidays for a few nights. I warned my wife about my last experience with the spa and that there are... More 

Was this review helpful? Yes 8
Brisbane, Australia
Top Contributor
154 reviews 154 reviews
71 attraction reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed May 9, 2014

We originally got a spa treatment as part of our package. When we arrived I asked if I could change to deeper massage and a facial. The staff were happy to oblige. The two ladies who looked after us were friendly and helpful. I got a hot rock treatment that took out knots that had probably been there for years.... More 

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Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed May 2, 2014

Enjoyed a nice massage in relaxing surroundings. The facilities are good and everything was very clean. The complimentary herbal tea was a nice touch. My only complaint. .I asked the therapist to apply a bit more pressure and was told that I would have to pay more for that !! as it was not the type of massage I had... More 

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Sydney, Australia
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed June 27, 2013

Much to my horror the room was not clean. Bits of the loo were broken which was actually disgusting. The fridge didn't work. Indeed everything looked a little tired and grubby. I have stayed before and didn't have a problem but this time... I brought all my complaints to the managements attention but didn't feel I was truly listened to.... More 

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Ralf B, General Manager at The Spa at Lilianfels, responded to this review

Dear Valued Guest, Thank you for reviewing your recent experience at Lilianfels Resort and Spa Blue Mountains. I am disappointed to read that your recent stay was not of the high caliber you would expect. Rest assured that I have taken your points, and addressed them with my team. I hope you will accept my apologies, and we are able... More 

Sydney, Australia
Senior Contributor
28 reviews 28 reviews
7 attraction reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 2, 2013

On the last day of our stay in the Blue Mountains we had a wonderful day relaxing in the Spa at Lilianfels. We took advantage of the outdoor infinity pool (slightly chilly but very refreshing!), lazed in the indoor pool and used the steam room, sauna and spa before our treatments. The massages were heavenly and the staff were very... More 

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Ralf B, General Manager at The Spa at Lilianfels, responded to this review

Dear Valued Guest, Thank you for taking the time to review you recent experience @ The Spa at Lilianfels Blue Mountains Resort on tripadvisor.com It’s with great pleasure to read that your Spa experience with us was wonderful and relaxing. We pride ourselves with great customer service, and fantastic facilities. I understand you point re the Sauna, Spa and Stem... More 

Sydney, Australia
Top Contributor
77 reviews 77 reviews
31 attraction reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed October 21, 2012

Now this place is heavenly and well worth while. From the minute you walk down those steps into reception, you feel like you're in another world, its so quiet and the lights are dimmed and you feel like you've died and gone to heaven. The candles and water features everywhere were lovely and the sunken waiting area was simply lovely.... More 

Was this review helpful? Yes 1
Sydney, Australia
2 reviews
5 of 5 stars Reviewed August 24, 2012

From the moment I walked into the atmosphere of the day spa, I felt like I walked into another world. The energy was so relaxing, the perfectly chosen decor, water features, glistening candles - very soothing to the soul. The hot stone massage I had was absolutely wonderful - extremely relaxing & rejuvenating. My only one complaint is the high... More 

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Bathurst, Australia
Senior Contributor
22 reviews 22 reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed July 16, 2012

I would recommend the massage at The Spa @ Lillianfels, courteous, respectful massage therapist whom delivered an excellent massage using macadamia oil.

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Adelaide, Australia
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 4, 2012

I had a beautiful facial and body treatment my Therapist was delightful, however the Spa Manager defiantly ruined my stay. She wasn't aware that I was sitting in the relaxation lounge and I over heard her speaking to her staff in an appalling manner and instructing them to cut the treatment time down so she could squeeze another appointment in.... More 

Was this review helpful? Yes 2

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