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Address: 285 Main Street, Katoomba, New South Wales 2780, Australia
Phone Number: (02) 4782 7999
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TripAdvisor Reviewer Highlights

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  • 25
    Excellent
  • 17
    Very good
  • 8
    Average
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    Terrible
First stop at Blue Mountains.

This is probably amongst the first shop that opens in Katoomba. Its just across the road, bang opposite the Katoomba station. In case you are taking the early morning train from... read more

4 of 5 starsReviewed August 9, 2015
KshitijKapoor
,
Singapore, Singapore
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61 Reviews from our TripAdvisor Community

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Date | Rating
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English first
Melbourne, Australia
Level Contributor
66 reviews
35 attraction reviews
common_n_attraction_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed August 23, 2015

Very helpful people in shop which is just over the road from the railway station. Very useful for getting around the numerous sites with knowledgeable driver.

Was this review helpful? Yes
Brisbane, Australia
Level Contributor
159 reviews
55 attraction reviews
common_n_attraction_reviews_1bd8 108 helpful votes
5 of 5 stars Reviewed August 21, 2015

This was the best option for this area, the drivers were very helpful and made sure when they dropped us off that we were ready the next time they came around. They were cheaper than the opposition and I believe there was a much more personal service.

Was this review helpful? Yes
Melbourne, Australia
Level Contributor
32 reviews
25 attraction reviews
common_n_attraction_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed August 14, 2015

Good to see and worth buying some gifts for families and KIDS specially ... Lots and Loads to spend here if you feel some good key chains, monuments and so on

Was this review helpful? Yes
Singapore, Singapore
Level Contributor
11 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed August 10, 2015

Bought 2 tickets from Katoomba to Jenolan caves and Jenolan back to Katoomba at $45 each since I will be staying at Jenolan Cavehouse for a night and departing the next day. The Trolley Shoppe is located just opposite the train station and can be easily spotted. The driver was on time for both pickups and drop-offs and bus is... More 

Was this review helpful? Yes
Trolley T, Guest Relations Manager at Blue Mountains Trolley Tours, responded to this review

Dear yEeVoNy25 Thank you for taking the time to provide your feedback. We are so pleased that your trip to Jenolan Caves went well and that you found the Trolley Shoppe easy to locate, being just across the pedestrian crossing from Katoomba Rail Station. Our team work very hard to ensure that our tours are informative, reasonable in cost, our... More 

Singapore, Singapore
Level Contributor
19 reviews
17 attraction reviews
common_n_attraction_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed August 9, 2015

This is probably amongst the first shop that opens in Katoomba. Its just across the road, bang opposite the Katoomba station. In case you are taking the early morning train from Sydney to Blue Mountains (Katoomba station), this should be your first stop. The folks inside are very helpful. Its best to take the scenic world tickets from here itself... More 

Was this review helpful? Yes 1
Trolley T, Guest Relations Manager at Blue Mountains Trolley Tours, responded to this review

Hi there Kshitij We would like to thank you for the time you have taken to provide us with such wonderful positive feedback. Here at Trolley Tours, we work very hard to deliver excellence in customer service ensuring that our customers have all they need to enjoy a wonderful scenic hop on hop off Trolley Tour at their leisure. Our... More 

Sydney, Australia
Level Contributor
25 reviews
11 attraction reviews
common_n_attraction_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed July 29, 2015

Very friendly and informative driver on the day I travelled. I also found him understanding, as I only had $20 cash on me, cards not able to be used and he was fine with me giving him the extra $5 due later in the day, after i visited an ATM. This is a small point but meant a lot, as... More 

Was this review helpful? Yes 1
Trolley T, Guest Relations Manager at Blue Mountains Trolley Tours, responded to this review

Hi there, Thank you so very much for taking the time to write such a positive review on our Trolley Tour. The trolley tour runs a continuous scheduled scenic route to allow the hop on hop off convenience to travellers thus ensuring everyone has time to enjoy the wonderful 29 stops along the way. We work hard to ensure our... More 

East Maitland
Level Contributor
6 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 26, 2015

Extremely helpful man sold us our tickets. We were impressed with his suggestions and the time he spent with us. Likewise the driver we had was very informative and extremely friendly and helpful also. Great customer service and we would definitely take a trolley tour on our next visit to Katoomba

Was this review helpful? Yes
Trolley T, Guest Relations Manager at Blue Mountains Trolley Tours, responded to this review

Hi there Julie, Thank you for your positive feedback. We are so delighted that our staff delivered excellent customer service to you and that you enjoyed your Trolley Tour. Thank you for taking the time to write your review and we look forward to welcoming you back on the Trolley Tour in the future. Kind Regards from the Trolley Tour... More 

Alberton, South Africa
Level Contributor
9 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 9, 2015

Opposite the station in Katoomba is the Blue Mountain Trolley Tours. It is cheaper than the bus hop on hop off and has an old feeling to it. Very quaint!

Was this review helpful? Yes 2
Trolley T, Guest Relations Manager at Blue Mountains Trolley Tours, responded to this review

Hi there Theresa, Thank you so much for taking the time to send your positive feedback about our Trolley Tour. We are delighted to hear that you find it quaint and excellent in value to our customers. Kind Regards from the Team at Trolley Tours. More 

Level Contributor
18 reviews
10 attraction reviews
common_n_attraction_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed June 25, 2015

We called prior to visiting mountains wether the trolleys were wheelchair friendly we were told they are all suitable and that we did not have to book. Once there we waited for a trolley but it seemed a long wait so I called the number on the sign only to be told that the trolley that was working that day... More 

Was this review helpful? Yes
Trolley T, Guest Relations Manager at Blue Mountains Trolley Tours, responded to this review

Hi there Mary Thank you for taking the time to write your review. We strive to ensure that our trolleys operate to our customers expectations. As such, the trolley on the day you attended was unavailable operationally, so we had to operate a different trolley. We appreciate very much your suggestion to ring ahead just prior to departure. The phone... More 

Katoomba, Australia
1 review
common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 23, 2015

This was amazing value, great advise from the bus driver, went out of his way to point out the best way to take the tour, highly recommended. If you are in Katoomba and looking for a way to see the area, the Blue Mountains, the Three Sisters and Echo Falls you can't do better than this company.

Was this review helpful? Yes 2
Trolley T, Guest Relations Manager at Blue Mountains Trolley Tours, responded to this review

Thank you for your wonderful feedback. We work very hard to ensure our customers are provided with excellence in service. Our drivers are very experienced who live locally, so they know about all the good spots to see. Again, we appreciate your comments. Happy Travels. More 

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