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Address: 285 Main Street, Katoomba, New South Wales 2780, Australia
Phone Number: (02) 4782 7999
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TripAdvisor Reviewer Highlights

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Good travel experience/Miserable left behind/Excellent Feedback

Me and my friend went to Jenolan Cave on 4th of April. It was packed in the morning in the shop as we can expected during the long weekend. On the way to Jenolan was fun, the... read more

4 of 5 starsReviewed April 7, 2015
carrotponpon
,
Sydney, Australia
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43 Reviews from our TripAdvisor Community

Date | Rating
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English first
Derbyshire
Senior Contributor
33 reviews 33 reviews
22 attraction reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 8, 2015

If you are lucky enough to Australia try & take in a visit to The Blue Mountains located in the UNESCO World Heritage. It's an unforgettable experience seeing one ofthe natural wonders of the world. The blue haze hanging over the mnts off the eucalyptus trees incredable, fresh air, bird life, waterfalls & rainforests. There are walks to suit all... More 

Was this review helpful? Yes 1
Trolley T, Guest Relations Manager at Blue Mountains Trolley Tours, responded to this review

Hi there Barbara & David in Sunny Derbyshire Thank you for your wonderful feedback. We are very blessed to live within such a unique and specially beautiful place, the World Heritage Blue Mountains and love sharing it with our customers. Blue Mountains Trolley Tours, is proud to offer Scenic World products to our customers, our Discovery Packages. These packages are... More 

Sydney, Australia
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 7, 2015

Me and my friend went to Jenolan Cave on 4th of April. It was packed in the morning in the shop as we can expected during the long weekend. On the way to Jenolan was fun, the driver is with a sense of humor and we also felt safe on the road (good driving skill). When we got there, the... More 

Was this review helpful? Yes 1
Trolley T, Guest Relations Manager at Blue Mountains Trolley Tours, responded to this review

Dear Carrol We would like to take this opportunity to thank you for your feedback, which we appreciate. We are grateful for the opportunity given to us to review our Jenolan Caves Tour, to ensure every customer experience is wonderful. Thank you for your note for everyone to check reception on their mobiles. It is true that most mobile phones... More 

Adelaide, Australia
Contributor
18 reviews 18 reviews
7 attraction reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 24, 2015

If you don't have your car this is the ideal way to see the fabulous local scenery. Very helpful driver who helped us to locate a park that was a family holiday destination in the 1940's.

Was this review helpful? Yes
Trolley T, Guest Relations Manager at Blue Mountains Trolley Tours, responded to this review

Hi There, Thank you so much for your positive feedback. How exciting that you got to revisit that park that is so special in your family's history. We are very pleased to have been part of your experience and that you enjoyed your Trolley Tour. Happy Travels, More 

Scotland, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 23, 2015

My friends and I visited the Blue Mountains in December and were very disappointed with this Company. The bus doesn't stop at all of the listed bus stops but there is no indication or notification of this. We stood at a bus stop for 40 minutes and the bus never came. When I phoned the office I was told that... More 

Was this review helpful? Yes 1
Trolley T, Guest Relations Manager at Blue Mountains Trolley Tours, responded to this review

Dear ABZtraveller00 Thank you for taking the time to write your review. Our Trolley Tour service operates to a schedule, which includes 29 stops. Our staff are regular drivers who are familiar with each stop. December is a very busy time that is true however, regardless of the time of year, we expect high level of customer service standards to... More 

Midlands UK
Top Contributor
84 reviews 84 reviews
14 attraction reviews
94 helpful votes 94 helpful votes
5 of 5 stars Reviewed March 21, 2015

We found this service to be an excellent introduction to this area of the Blue Mountains. The cost was very reasonable with the senior discount. Our driver was very informative with his commentary and very considerate in making sure he stopped the vehicle where the step down was easier for my wife who has mobility issues. The vehicle used is... More 

Was this review helpful? Yes
Trolley T, Guest Relations Manager at Blue Mountains Trolley Tours, responded to this review

Hi there, We are very pleased you enjoyed the convenience of our Trolley Tour and related services. We are also very happy that our drivers continue to provide excellence in customer service delivery. Our drivers are very experienced in the area, and love sharing their knowledge with our customers. Overall, you are spot on in that our Trolley Tour is... More 

Singapore, Singapore
Senior Contributor
24 reviews 24 reviews
19 attraction reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 28, 2015

While it takes a bit of an effort to reach Blue Mountains from Sydney (2 hours by train) the journey is really worth it. The conducted tours usually offer whole day trips for $120-150 per person, however Zimfound it more convenient to reach there myself and purchase a hop on hop off Trolley tour bus + the tickets for Scenic... More 

Was this review helpful? Yes 2
Trolley T, Guest Relations Manager at Blue Mountains Trolley Tours, responded to this review

Hi there, Thank you so much for your wonderful feedback. Indeed the beautiful Blue Mountains never leave anyone disappointed. Like many special places in the world they are well worth putting on your bucket list. We are very pleased you enjoyed your Trolley Tour trip and we look forward to welcoming you back in the future. Happy Travels, More 

Essex
Top Contributor
50 reviews 50 reviews
30 attraction reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed February 5, 2015

We paid $25 for a hop on hop off ticket. There are 29 stops around the Blue Mountains. The bus always came on time and the driver gave us info about each stop. The only down side was the noise of the bus, it was very hard to hear what the driver was saying.

Was this review helpful? Yes 1
Trolley T, Guest Relations Manager at Blue Mountains Trolley Tours, responded to this review

Hi there, We would like to thank you for you positive feedback about your Trolley Tour experience. We are very pleased your enjoyed your trip and that our staff provided you with excellent customer service. We appreciate your feedback about the driver announcements. We will review our existing equipment to ensure our customers continue to enjoy our friendly driver's commentary.... More 

Contributor
16 reviews 16 reviews
14 attraction reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed January 28, 2015

Nothing to complain about Trolley Bus but if you have specific places to go where Opal bus runs, this isn't the best way to go around. We paid $55 each (students) for the unlimited bus ride($20) and Scenic World($35) combo. It also came with an express bus which was actually Opal operated bus 686. We went around with bus 686... More 

Was this review helpful? Yes 4
Trolley T, Guest Relations Manager at Blue Mountains Trolley Tours, responded to this review

Hear ABztraveller00 We would like to thank you for your feedback which we regard as an opportunity to ensure our services run to our published timetables to meet the needs of our customers. Our Trolley Tour service stops at 29 designated stops on a published timetable. As such, to assist us further, could you provide a little more information about... More 

Contributor
13 reviews 13 reviews
10 attraction reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed January 11, 2015

I paid $40 for an adult ticket. It was valid for 5 days which was great and you can use your pass on all other public buses but in all honesty I could have visited most of the attractions for far less if I taken a local public bus for $1.20 one way with a pension card...only about 6 of... More 

Was this review helpful? Yes 1
Trolley T, Public Relations Manager at Blue Mountains Trolley Tours, responded to this review

Dear Mel B We would like to thank you for your feedback and appreciate the time you have taken to provide it. In relation to your experience, it would appear that the adult ticket you purchased may not have been one of our tickets sold for a trolley tour. Our trolley tour ticket is advertised on our website and costs... More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 30, 2014

We paid $25 for a ticket but the first Express Bus we took to Echo Point seemed to be a general public bus where people were using their Opal cards and I expect only paying a few dollars. We attempted to get the trolley from Katoomba Falls at 2:33, but despite the Express driver saying it shouldn't be far behind... More 

Was this review helpful? Yes 2
Trolley T, Public Relations Manager at Blue Mountains Trolley Tours, responded to this review

"Thank you for your feedback. We regard all customer feedback as important as it provides us with opportunities to ensure our customers receive the very best experience. It is a very busy time for all Blue Mountains tourism operators during the December / January period, given it is the festive season, in addition to being school holidays. We do run... More 

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