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Address: 2 Acland Street | The Prince Hotel, St Kilda, Port Phillip, Victoria, Australia
Phone Number: 61 3 9536 1130
Website
Today
9:30 am - 5:30 pm
Open now
See all hours
Hours:
Tue - Fri 9:30 am - 8:30 pm
Sat - Mon 9:30 am - 5:30 pm

TripAdvisor Reviewer Highlights

Read all 29 reviews
Visitor rating
  • 12
    Excellent
  • 8
    Very good
  • 1
    Average
  • 2
    Poor
  • 6
    Terrible
Most recent review
Needs a little updating

I visited this place a few years ago and really enjoyed the whole experience. I came back recently and unfortunately had a bad experience which was handled extremely efficiently... read more

3 of 5 starsReviewed March 10, 2015
Sandy56Melbourne
,
melbourne
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29 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • Any
English first
melbourne
Top Contributor
97 reviews 97 reviews
16 attraction reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed March 10, 2015

I visited this place a few years ago and really enjoyed the whole experience. I came back recently and unfortunately had a bad experience which was handled extremely efficiently by the staff and manager and I was offered a complimentary treatment. This was excellent and the therapist was knowledgeable and very good and I would certainly want to her again.... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed March 4, 2015

After experiencing the products on my recent long haul flight to LA i had to go and buy some have to say they are lovely they have now replaced all my other hand and body wash's at home..

Was this review helpful? Yes
Melbourne, Australia
1 review
1 of 5 stars Reviewed February 26, 2015

My comment is not so much in relation to the spa (which is nice enough) but the products I've bought there. Since they lowered the price (which I assume means they are making them more cheaply or are trying to move more stock), the quality of the actual products has gone downhill. Some of these formulations are different and you... More 

Was this review helpful? Yes
Bianca D, General Manager at Aurora Spa, responded to this review

Dear Sarah, Thank you for taking the time to give us your valuable feedback. You can rest assured we are incredibly passionate about our formulations, and committed to creating a product range that being results focused remains first and foremost our objective. As our business grows we are getting more efficient and effective at producing products. We have been really... More 

Melbourne, Australia
1 review
5 of 5 stars Reviewed February 26, 2015

Wow, my experience at Aurora Spa was incredible. I have visited many spas around the world on my travels and have had many different massages and l would have to say that this would be the best l have ever had. The spa looked amazing, quiet and serene. The therapist was absolutely professional and the products were beautiful. I'm still... More 

Was this review helpful? Yes
Melbourne, Australia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 24, 2015

I was treated to the signature kitya-karnutum treatment as a Valentine's day gift. From the moment I walked in I was looked after. The robes provided were exceptionally luxurious and the interior waiting area provided an opportunity to start my relaxation, sipping tea and looking through the beautiful lattice into the afternoon St Kilda sun. The main and most pleasurable... More 

Was this review helpful? Yes 1
Melbourne, Australia
1 review
5 of 5 stars Reviewed February 15, 2015

My treatment at Aurora was well worth it. The staff were all very friendly and my massage therapist Addam was very professional. He was able to cater the treatment to my needs and I felt great afterwards. This was a gift from my wife. I highly recommend this spa having tried a few in Melbourne. We are going to book... More 

Was this review helpful? Yes
Florence, Italy
Senior Reviewer
6 reviews 6 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed February 4, 2015

On my yearly visit to Melbourne from Italy I am so disappointed to say that my experience yesterday was terribile. I have always loved the rainshower treatment and have had it so many times that I could almost do it myself. I always suggest it to friends and have purchased many gift vouchers and received them myself from friends. After... More 

Was this review helpful? Yes
Bianca D, Manager at Aurora Spa, responded to this review

Hello, Thank you for taking the time to provide your feedback on your recent treatment with us, we really do appreciate feedback as it helps us grow as a business and ensure that all staff are performing to the standard that we pride ourselves on. I'm sorry to hear your treatment was not performed to the standard you expected based... More 

Melbourne, Australia
1 review
2 of 5 stars Reviewed December 22, 2014

Visited in Aurora in November 2014 because we decided to have a girls pamper morning and then go out to lunch. Reception staff lovely and polite and so were the therapists BUT I booked the deep tissue massage and asked for firm pressure but this was not deep tissue,more a relaxation massage. The music was really inappropriate and not relaxing... More 

Was this review helpful? Yes
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 22, 2014

Best service and absolutely blissful treatments. On my visit I enjoyed Aurora's signature "Kitya Karnu" Stream Treatment followed by a 60 minute Deep Tissue Massage. I came in feeling tired and stressed and left feeling on top of the world! I would like to personally thank my masseuse Kelly in particular - I was so impressed with her professionalism and... More 

Was this review helpful? Yes
mumbai
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 21, 2014

I was given a beautiful massage voucher valued at $160 and I was so excited to use it. Had heard great things about Aurora from my friend. When I arrived 15 mins before my massage session I was sent upstairs to get ready. The bathrobe was beautiful and the decor of the venue was pleasant. I thought to myself this... More 

Was this review helpful? Yes 1

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