Polynesian Spa

Hinemoa Street, Rotorua 3010, New Zealand

64 7 348-1328

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25 visitor photos

Ranked #15 of 40 attractions in Rotorua

306 Reviews

Type: Spas

Owner description: Polynesian Spa is New Zealand’s leading international day spa.In a picturesque, tranquil setting overlooking Lake Rotorua, visitors can enjoy a...... more » Owner description: Polynesian Spa is New Zealand’s leading international day spa.In a picturesque, tranquil setting overlooking Lake Rotorua, visitors can enjoy a wonderful fusion of relaxing hot spring pool bathing, sumptuous spa and massage therapies and picturesque lake views. Polynesian Spa has the use of two types of hot mineral water, one alkaline and one acidic, that are the unique point of difference of the operation. Many thousands of visitors to the spa have attested to the remedial effect the hot mineral waters have on such ailments as muscular complaints, arthritis and rheumatism. The Priest and Radium springs are most noted in this respect. We invite you to experience this World Top Ten Spa (natural/thermal/medical), as voted by readers of the prestigious Conde Nast Traveller magazine for several years and once again in 2011.We look forward to welcoming you to Polynesian Spa.

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306 reviews from our community

Peckanz

Auckland, New Zealand

Senior Contributor

28 reviews

Reviews in 7 cities

9 helpful votes

“Don't bother! Over-rated rip off”

Reviewed May 7, 2012

The pools are great. Everything else is a complete rort. It costs $50 for 2 to sit in some mineral hot pools. Very expensive considering you'll be lucky to stay longer than 1 hour. You have to pay for everything else including lockers, it is not all inclusive. Experienced way better for less. More

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Thank you for your feedback. We are very sorry to hear that you didn't feel that you received great value for your money. In regards to your response, we would like to emphasize that for this particular bathing area there is no time restriction, so we apologize if you felt that you could not bathe for longer than 1 hour.... More

Lou_HX

Melbourne, Australia

Contributor

18 reviews

Reviews in 6 cities

1 helpful vote

“Wonderfully relaxing..”

Reviewed May 5, 2012

We opted for the private Spa room with Lake view. Not cheap but we were spoiling ourselves. I think we were both almost in a relaxing coma after the 30mins. Joints feeling loosened up & healthier. Make sure you drink plenty of water before & after - We were still dehydrated - waking up with a dry mouth/throat - the... More

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Thank you for your positive feedback! It's great to hear about your relaxing visit and we are glad that you had a relaxing experience. We look forward to seeing you back again soon! More

Dave G

Auckland

Contributor

11 reviews

Reviews in 4 cities

“Great for revitalising”

Reviewed May 5, 2012

This was a real treat i recommend going to the one with 7 pools as you get two types of thermals Alkaline and Acidity sit in the one by he lakes at the botoom and just melt your stresses away.I will return here More

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Thank you very much for your positive feedback! We sincerely appreciate you taking the time to write about your visit and we look forward to seeing you back again soon! More

Gemm_MV

Sydney, Australia

Senior Contributor

22 reviews

Reviews in 15 cities

4 helpful votes

“Relaxing”

Reviewed May 5, 2012

While this is pricey it is worth it for the view of the lake and the sophistication of the whole complex. We spend a 2 hours there without doing a treatment which at $150 was a bit out of our price range. Recommend this for a relaxation in the thermal waters More

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Thank you very much for your positive response! It's awesome to hear that you had a realaxing experience and we hope to see you back again soon! More

KBE9

Auckland, NZ

Senior Contributor

23 reviews

Reviews in 11 cities

4 helpful votes

“Nice pools”

Reviewed May 3, 2012

Quite small (much smaller than expected) but nice all the same. One of cheaper family activities rotorua offers and very laid back. Clean and friendly. More

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Thank you for your feedback. It's great to hear that you had a relaxing and enjoyable experience, and we hope to see you back again in the future! More

SizzlingSkies

Brooklyn Park, Minnesota

Senior Contributor

25 reviews

Reviews in 13 cities

9 helpful votes

“Helped Ease Sore Muscles After Tongariro Crossing Hike”

Reviewed May 2, 2012

After the 7.5 hour, intense Tongaririo Crossing Hike causing extremely sore muscles, my husband and I decided to treat ourselves to a relaxation massage and a dip in the Lake retreat pools. We arrived early and were told to be out of the pools and ready for our treatment by 3:45pm. We were disappointed to discover that this was not... More

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SixpenceUK

Senior Contributor

42 reviews

Reviews in 24 cities

37 helpful votes

“A good place for a dip in the thermal pools, but a little pricey”

Reviewed May 1, 2012

person found this review helpful

We just went in the basic thermal pools and swim area as the personalised pools were rather expensive if you just wanted a quick dip - as we did. There is a small swimming pool, changing rooms and two thermal pools in the area we were in. If you want to pay more and spend longer there, apparently the private... More

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Thank you for your feedback. We sincerely appreciate you taking the time to write about your experience and hope to see you back again soon! More

kaahu5

New Zealand

Senior Contributor

49 reviews

Reviews in 20 cities

26 helpful votes

“Pretty good I've seen better”

Reviewed April 29, 2012

person found this review helpful

Nice soothing waters the environment looks a bit tired though could do with a revamp. Lots of tourists when we went 7pm. Needs to Improve overall service and presentation to suit tourists expectations or even to continually delight the locals Nice waters though very soothing for the body. More

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Thank you for your positive response. It's great to hear that you enjoyed the therapeutic effects and benefits of the minerals that are fed into our pools. In regards to your comment about improving the presentation of our services, we are excited to announce that from the month of May, the Retreat at Polynesian Spa will be undergoing refurbishments. We... More

TK1961

Alberta

Reviewer

5 reviews

“Good experience”

Reviewed April 28, 2012

While it was a great treat from my husband, it was a little off-putting to see people blowing their noses and spitting in the public pools...next time I'll go somewhere less public! More

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Thank you for your feedback. Unfortunately, such behaviour as spitting in some cultures is not frowned upon. However, we continue to educate these cultures that this kind of behaviour is unacceptable in New Zealand. We sincerely appreciate your feedback and we hope to see you back again in the future! More

Ariane T

Nouméa, null, New Caledonia

Senior Contributor

43 reviews

Reviews in 8 cities

17 helpful votes

“Nice, but room for improvement”

Reviewed April 27, 2012

My husband and I paid for the Lake spa experience (the more expensive of the two spa choices) and there were 4 pools on our end which varied in temperature. We also had a lovely view of the lake. We had access to the private changing rooms complete with lockers, towels, hairdryers and body lotion. The only thing I was... More

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Thank you very much for your positive response. We have acknowledged your feedback and have forwarded your response to our maintenance team; however, in regards to your comment about having water coolers, we do provide drinking fountains for customers in the deluxe Lake Spa bathing area. Also we do have a pool which is at the comfortable temperature of 36°C... More