Polynesian Spa

Hinemoa Street, Rotorua 3010, New Zealand

64 7 348-1328

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Ranked #26 of 48 activities in Rotorua

556 Reviews

Type: Spas

Owner description: Polynesian Spa is New Zealand’s leading international day spa. In a picturesque, tranquil setting overlooking Lake Rotorua, visitors can enjoy a... more » Owner description: Polynesian Spa is New Zealand’s leading international day spa. In a picturesque, tranquil setting overlooking Lake Rotorua, visitors can enjoy a wonderful fusion of relaxing hot spring pool bathing, sumptuous spa and massage therapies and picturesque lake views. Polynesian Spa has the use of two types of hot mineral water, one alkaline and one acidic, that are the unique point of difference of the operation. Many thousands of visitors to the spa have attested to the remedial effect the hot mineral waters have on such ailments as muscular complaints, arthritis and rheumatism. The Priest and Radium springs are most noted in this respect. We invite you to experience this World Top Ten Spa (natural/thermal/medical), as voted by readers of the prestigious Conde Nast Traveller magazine for several years and once again in 2011. We look forward to welcoming you to Polynesian Spa.

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556 reviews from our community

tesias

Aomori, Japan

Contributor

16 reviews

6 attraction reviews

Reviews in 8 cities

13 helpful votes

“Relaxing and nice”

Reviewed May 8, 2013 via mobile

I live in Japan, so the hot springs are over priced if a Japanese person was going to go. I would not recommend someone who has been to Japan but maybe for others. I loved the rotorua mud that I had tried in the gift shops so I wanted to do a mud massage. The massage was expensive but a... More

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Thank you for taking the time to post a review and share your experience. It is great to see you enjoyed your spa therapy! The Rotorua Thermal Mud is a truly unique product and we incorporate them in many of our spa therapy treatments. While I appreciate your comments with regards to pricing, we feel these prices are very much... More

skmj t

Townsville, Australia

Contributor

13 reviews

5 attraction reviews

Reviews in 8 cities

1 helpful vote

“relax”

Reviewed May 6, 2013

Loved it!! So relaxing. Thermal pools great for arthritis. Great for couples looking for some one on one time.

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Thank you for your review and 5/5 rating! It was our pleasure hosting you here at Polynesian Spa. The Priest Spa pools are perfect for relieving any aches and pains so it is great you managed to experience them. We look forward to hosting you here next time you are in Rotorua. More

Sian G

Senior Reviewer

7 reviews

4 attraction reviews

Reviews in 3 cities

“Nice and Relaxing, tranquil surroundings”

Reviewed May 6, 2013

We spent our time in the Adult Pools etc, it was lovely, the differing pools was great. Nice and relaxing. If only we had more time to spare to enjoy it some more. Only criticism is to update the Lockers, we had major issues with lockers not working/out of order.

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Thank you for your review and 4/5 rating! We appreciate your feedback. I have passed on your recommendation regarding the lockers to our Pools Manager who will look in to the matter. Great to see that you managed to have a relaxing experience and enjoyed the hot pools! We look forward to hosting you next time you are in Rotorua... More

Cherylhm

Senior Reviewer

8 reviews

5 attraction reviews

Reviews in 5 cities

7 helpful votes

“Only hot sulphur pools but that was enough!”

Reviewed May 5, 2013

Beautiful location, large, well maintained site for sulphur pools. There was a variety of outdoor pools of various temperatures overlooking the lake. The change facilities were large and adequate. The gift shop had many brands of creams that I didn' see anywhere else. Bring your own shsmpoo and towel.

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Thank you for your wonderful review. It is great to see that you enjoyed the hot mineral pools with the various temperatures. We are very fortunate to be situated on the shores of Lake Rotorua so that guests can enjoy the beautiful scenery. We look forward to hosting you here in the future. More

Wolvesblue2

Wolverhampton

Senior Contributor

29 reviews

4 attraction reviews

Reviews in 16 cities

31 helpful votes

“A little run down”

Reviewed May 5, 2013

This place did not live up to its name. It felt a little grubby and run down and was overrun with noisy groups of orientals. If I were to go again, I would choose a private pool instead. We went at around 8-9 in the evening, but the experience was anything but relaxing.

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Thank you for taking the time to provide us with feedback. I sincerely apologise that you did not enjoy your recent visit to Polynesian Spa. This is not typical of the experience that our guests receive. At times we can get very busy particularly during the time you visited. I hope this hasn't deterred you from returning in the future... More

Nichole P

Auckland Central, New Zealand

Reviewer

5 reviews

3 attraction reviews

“Relaxing, clean pools in beautiful surroundings”

Reviewed May 5, 2013

As we had our 3 children with us we spent all our time in the family section. This is clean and well run. The spa pools next to the main family pool are hot enough to be enjoyable for the adults, and also to discourage the children spending too much time in them, as they soon hop back to the... More

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Hi Nichole P, Thank you for taking the time to post a review. It is great to hear that you enjoyed your recent visit to the Family Spa area and felt it was enjoyable for both adults and children. We aim to cater for the needs of all our guests hence the different bathing areas. The Family Spa is perfect... More

nzbear

Auckland Region, New Zealand

Top Contributor

50 reviews

20 attraction reviews

Reviews in 20 cities

31 helpful votes

“A bit over-priced and needing some renovation”

Reviewed April 28, 2013

The Family Spa is looking a bit shabby. A decent enough place if it's not too busy. But be warned - the lockers are $5 each and pretty small. The tubs in which you can leave things are in full sight, so don't bother with a locker unless really concerned about security. A real rip-off compared to most places overseas... More

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Thank you for taking the time to provide us with constructive criticism. We appreciate feedback from our guests so that we know which areas need improving to ensure we are consistent with our World Top 10 Spa reputation. Over the last 2 years we have completed an upgrade to the Family Spa area which has included painting the entire area... More

WillfromMullum

Contributor

11 reviews

5 attraction reviews

Reviews in 6 cities

3 helpful votes

“Great experience but felt like a Chinese tourist trap”

Reviewed April 27, 2013

The shop was well stocked with interesting NZ souveniers for the tourists but the place was inundated with Chinese tour groups and not a local to be seen. Greatif you want to hear some excited Mandarin or Cantonese but as a non chinese speaking person it felt a bit peculiar suddenly being in Beijing Central. On a trip down Lake... More

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Thank you for your comments and feedback. I am glad you enjoyed your experience! I am sorry you felt this way about Polynesian Spa as our main market is local and domestic visitors. We have a loyal local following who you will find visit consistently every day and sometimes even twice a day. We warmly welcome all guests including our... More

MLian

Melbourne, Australia

Reviewer

3 reviews

“Most relaxing spa.”

Reviewed April 26, 2013

Went for the adult pools and priest spa. Very relaxing. Highly recommended for people of our age with aches and joint pains.

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Thank you for your glowing review. It was our absolute pleasure to host you and great to see you had a relaxing experience. The water in the Priest Pools are renowned for their therapeutic benefits and relieving any aches and pains, so it is fantastic to see that you enjoyed your recent soak! We look forward to hosting you next... More

Shane59

Adelaide, Australia

Senior Contributor

22 reviews

8 attraction reviews

Reviews in 15 cities

13 helpful votes

“Family Spa Very Disappointed”

Reviewed April 24, 2013

This review is only about the family spa area. We met some female friends for relaxing time, expecting to spend a few hours together only to spend about 20 minutes. The area has not changed in 15 years from our last visit. The 40c and 37c family spa has paint floating around and was very dirty.The staff were sweet, but... More

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Thank you for taking the time to post feedback. I am very sorry that you were disappointed with your recent visit to the Family Spa as in the past two years we have undertaken a complete upgrade of the Family Spa. I have passed on your comments with regards to the paint floating in the pools to our Property &... More