We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Improve this listing
Sponsored by:
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Your filters are still active.
There are no pins in your viewport. Try moving the map or changing your filters.
Sponsored by:
Get directions
Address: State Highway 30 | Tikitere, Rotorua, New Zealand
Phone Number: +64 7 345 3151
Website
Limited Time! Save 10% when you spend $600
Book ahead on Viator
$240*
and up

TripAdvisor Reviewer Highlights

Read all 249 reviews
Visitor rating
  • 100
    Excellent
  • 83
    Very good
  • 41
    Average
  • 15
    Poor
  • 10
    Terrible
Glad I've finally visited

This was my 4th visit to Rotorua and I wanted to do something different so we visited Hell's Gate. Had a small stroll around and did a little wood carving which is a real bonus... read more

4 of 5 starsReviewed July 27, 2015
Fi W
,
Auckland Region, New Zealand

Similar Things to Do in Rotorua

Add Photo Write a Review

249 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Any
English first
Auckland Region, New Zealand
Level Contributor
30 reviews
12 attraction reviews
common_n_attraction_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed July 27, 2015 NEW

This was my 4th visit to Rotorua and I wanted to do something different so we visited Hell's Gate. Had a small stroll around and did a little wood carving which is a real bonus and fun, even if you're rubbish at it. Honestly I think I prefer Wai-O-Tapu for the walk but the geo info provided here is very... More 

Was this review helpful? Yes
London, United Kingdom
Level Contributor
62 reviews
36 attraction reviews
common_n_attraction_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed July 26, 2015 NEW

I enjoyed the walk around the geothermal park as it was interesting seeing all the different areas with varying geothermal activity. Took us around 30 minutes to walk around and it was definitely interesting. I did just feel $35 might have been slightly too much just for the walk. Would have loved to try the mud bath, but had too... More 

Was this review helpful? Yes
New Zealand
Level Contributor
13 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 23, 2015 NEW

I really enjoyed my afternoon at Hells Gate, I joined a guided tour on arrival and as NZer I liked how our guide (Dane) tailored his tour to make it more personalised- it wasn't just a standard-delivered speech at all. Absolutely loved soaking in the mud baths too - highly recommend!

Was this review helpful? Yes
WaiOra_Manager, Manager at Hell's Gate, responded to this review

Kia Ora Jay, That's great to hear, we pleased to hear you enjoyed your tour with the very knowledgeable Dane, he really knows his stuff, we will pass on your kind comments. We hope you're still feeling rejuvenated and relaxed from your mud bath experience as well. Warm regards and safe travels, see you again next time Hells Gate Team More 

Philadelphia, Pennsylvania
Level Contributor
54 reviews
15 attraction reviews
common_n_attraction_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed July 21, 2015 NEW

While not on the beaten path of places to see in Rotorua, its worth the drive out of town - and its very cool, not crowded and has some pretty amazing sites. Its a very basic kind of place, with a world of things to see right out the back door. Definitely put it on your list if you head... More 

Was this review helpful? Yes
WaiOra_Manager, Manager at Hell's Gate, responded to this review

Kia Ora Divepam, Thank you for taking the time to share your experience with us at Hells Gate Geothermal, Mud Bath and Spa, we're glad to hear you have enjoyed your time with us. We are truly blessed with the surrounding landscapes and natural beauty within our Geothermal Valley and Rotorua. Kind regards & safe travels Hells Gate Team More 

Auckland Region, New Zealand
5 of 5 stars Reviewed July 20, 2015

i am a local, who has been using the pools regularly over the past 2 years.. The staff would have to be among the best anywhere - they really care about making sure you enjoy the experience (even for me as a local!!). Not wanting to single anyone out, but Ray has always been amazing, and lately Nicola with her... More 

Was this review helpful? Yes
WaiOra_Manager, Manager at Hell's Gate, responded to this review

Kia Ora twomoonz, Thank you so much for reviewing your recent experience at Hells Gate Mud Bath & Spa, our friendly staff are amazing and we are lucky to have Nicola and Ray with us. Great service can truly be an experience in itself. We are pleased that you are satisfied with our services and the overall experience, this is... More 

Brisbane, Australia
common_n_attraction_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 19, 2015

I was gifted with the ultimud package for my birthday and really enjoyed it. The staff were very attentive and lovely and didn't make me feel rushed at any time. The tea and muffin were delicious and of course the mud bath was fun and great for the skin. The massage was very relaxing. The only con would be the... More 

Was this review helpful? Yes
WaiOra_Manager, Manager at Hell's Gate, responded to this review

Kia Ora Sally, Thats great to hear you have enjoyed you're time with us at Hells Gate Geothermal Park, Mud Bath and Spa. We hope you're still still relaxed and rejuvenated with your skin feeling smooth and soft from your ultimud experience. Thank you for your review, kind regards and safe travels Hells Gate Team More 

San Diego, CA
Level Contributor
9 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 19, 2015

We went to tour Hell's Gate last week and found it interesting. They have an abundance of geo-thermal activity that has very good signage describing it. We did not pay for the spa/thermal pools. Really, we just wanted to see the hot waterfalls. We were disappointed that we had to pay to see them and then, that they ended up... More 

Was this review helpful? Yes
WaiOra_Manager, Manager at Hell's Gate, responded to this review

Kia Ora 4STraveller, Thank you for taking the time to review your experience with us at Hells Gate Geothermal Park, Mud Bath & Spa. We are sorry to hear that our Hot Waterfall did not meet your expectations, the history behind our waterfall speaks for itself, and makes it unique to NZ and the world. The full name of the... More 

Sydney, Australia
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 19, 2015

Interesting and worth doing -although I feel they should improve their change room facilities and at the very least enclose them from the elements! We went in winter and after a lovely warm experience had to have a cold shower and change in a cold open yo the air change room .

Was this review helpful? Yes
WaiOra_Manager, Manager at Hell's Gate, responded to this review

Kia Ora Louise, Thank you for taking the time to write a review on your experience with us at Hells Gate Geothermal Park, Mud Bath and Spa. I am sorry that the facilities did not meet your expectations, our open air change rooms and cold showers after your experience were designed to meet health and safety regulations. The mud bath... More 

Level Contributor
14 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed July 16, 2015

I’m not sure if I had unrealistic expectations for this place, but it was not at all what I was imagining. You arrive and put your bathers on, now, this should be made a bit clearer, your bathers will never ever be the same again, they will smell awful for ever onwards and if they are a light colour, they... More 

Was this review helpful? Yes 1
WaiOra_Manager, Manager at Hell's Gate, responded to this review

Kia Ora Heather E, Thank you for taking the time to review your experience at Hells Gate. I am sorry that the experience did not meet your expectations. With your swimwear, if you are from New Zealand I would recommend using napisan to help with the colour . If you continue to smell the sulphur I would advise adding ammonia... More 

Greater London, United Kingdom
Level Contributor
24 reviews
15 attraction reviews
common_n_attraction_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 11, 2015

My visit was in the pouring down of rain. Which was a good thing as my friends an I almost had the whole place to ourselves. Bubbling mud steam and hot air from rocks. The sulphur smell goes after a while. An amazing day out. My friends kids loved it too.

Was this review helpful? Yes 2
WaiOra_Manager, Manager at Hell's Gate, responded to this review

Kia Ora Simon L, Thank you for your review. We are delighted you enjoyed your visit to Hells Gate Geothermal Park. I agree our Geothermal Park it is definitely a beautiful sight to see in the rain, it truly brings out the amazing geothermal activity, heat & steam in such conditions.Thank you again. We hope you enjoy the rest of... More 

Travelers who viewed Hell's Gate also viewed

Rotorua, Rotorua District
 
Rotorua, Rotorua District
Rotorua, Rotorua District
 

Been to Hell's Gate? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hell's Gate

Address: State Highway 30 | Tikitere, Rotorua, New Zealand
Phone Number: +64 7 345 3151
Location: South Pacific  >  New Zealand  >  North Island  >  Bay of Plenty Region  >  Rotorua District  >  Rotorua

Owners: What's your side of the story?

Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.

Manage your listing

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Hell's Gate and other visitors
1 question
Ask a question
Surfers Paradise, Australia
1 month ago

See all questions (1)

Questions? Get answers from Hell's Gate staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?