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River Rats Raft & Kayak

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Address: 837 Te Ngae Rd, Rotorua 3074, New Zealand
Phone Number: +64 7-345 6543
Website
Today
7:30 am - 10:00 pm
Closed now
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Hours:
Sun - Sat 7:30 am - 10:00 pm
Recommended length of visit: 2-3 hours
Description: River Rats have been offering quality adventures for over 30 years...
River Rats have been offering quality adventures for over 30 years. There’s something for everyone, from a gentle grade 2 scenic raft trip suitable for participants as young as 5 years old, through to full on grade 5 action featuring the world's highest commercially rafted waterfall. Kayaking is available as freedom hire or a guided tour. Paddle the local lakes to a secluded beach or enjoy a hot water swim only accessible by boat.
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TripAdvisor Reviewer Highlights

Read all 279 reviews
Visitor rating
  • 245
    Excellent
  • 24
    Very good
  • 3
    Average
  • 1
    Poor
  • 6
    Terrible
Fantastic - Loved every minute

Had the most amazing afternoon. The guides were very friendly, professional and saftey conscious giving the "newbies" confidence. I loved every minute despite being a little bit... read more

5 of 5 starsReviewed June 30, 2015
Milliecole
,
Stone, United Kingdom

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279 Reviews from our TripAdvisor Community

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Date | Rating
  • English first
  • French first
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  • Any
English first
Stone, United Kingdom
1 review
5 of 5 stars Reviewed June 30, 2015 NEW

Had the most amazing afternoon. The guides were very friendly, professional and saftey conscious giving the "newbies" confidence. I loved every minute despite being a little bit nervous to begin with. On arrival near the airport the facilities are first class. You are given a wet suit with boots , fleece, jacket, helmet and life jacket. Then taken in a... More 

Was this review helpful? Yes
Auckland, New Zealand
1 review
5 of 5 stars Reviewed June 29, 2015

Had an absolutely amazing time, staff were friendly and enjoyed themselves almost as much as the guys taking part. We felt safe the whole way through even after one of us went for a swim after the main seven foot waterfall!! An amazing time, we will definitely go rafting again and we treasure the photos!!

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed June 26, 2015 via mobile

It was such a great time rafting. My first ever rafting experience was unbelievably good. The new base is in a great location and is easily accessible. The changing rooms were nice and warm.. All the facilities were of a high standard. Good job River Rats and Raftabouts.

Was this review helpful? Yes
Level Contributor
7 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 25, 2015 via mobile

As a complete wimp when it comes to water I knew this may not be an activity for me but with the support and encouragement of the guides and the professionalism they gave I REALLY enjoyed it! After swimming down the rapids I was a little nervous about the surfing... But Neville said to try it and to move away... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed June 22, 2015 via mobile

I just had my second raft experience with River Rats, it was amazing both times. Can't get enough. The new base at the airport is easy to reach, and the facilities are top class. It was awesome to come back to a heated changing room after a trip in cold water. Thanks so much for the effort to make my... More 

Was this review helpful? Yes
Level Contributor
34 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed June 21, 2015

Had an amazing day at river rats today our guides Steve, Steve and Nev were brilliant so friendly and helpful. Highly recommend these guys so much. Great fun rafting for us first timers will definitely visit again before we leave Rotorua. Best day so far of our trip will be hard to beat

Was this review helpful? Yes
Brisbane, Australia
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 18, 2015

Both my wife and I were excited to take part in rafting as it was an unforgettable and thrilling experience. When we first got picked up we were greeted by an amazing guide that was just bursting with happiness and overall excitement. The staff at the office and friendly and really set the mood for a great day to come.... More 

Was this review helpful? Yes 1
Hue, Vietnam
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 10, 2015 via mobile

I was so scared about my first rafting experience but had such a good time. All the instructors helped me to feel more confident and less scared. We were all jumping in and having a laugh with the workers. Our photos are amazing too and good value for money. Overall we had a great day, even if I was petrified... More 

Was this review helpful? Yes
2 reviews
5 of 5 stars Reviewed June 8, 2015 via mobile

Today my husband and I took part in the water rafting! What an experience! Our guides were friendly and helpful, nothing was too much trouble. I was very uneasy going on this tour, but was made to feel completely at ease, the guides made it fun and interesting and allowed everyone to do as much as they wanted or as... More 

Was this review helpful? Yes
Sunshine Coast, Australia
2 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed June 8, 2015

Our guide was just plain mean. Firstly, he called me a loser for not willingly jumping in the water when everyone else did and only stopped when the other clients started to say something. He yelled at me directly for not paddling even though I was just following the tempo of the person in front of me and all the... More 

Was this review helpful? Yes 2
RiverRatNZ, Owner at River Rats Raft & Kayak, responded to this review

We were shocked by your review but also confused by some aspects of it. First of all we would like to state that we agree that belittling and calling a customer a loser would be a ‘firing’ offence. This would certainly not be acceptable. Our staff are well aware that the river surfing is a ‘challenge by choice’ part of... More 

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Additional Information about River Rats Raft & Kayak

Address: 837 Te Ngae Rd, Rotorua 3074, New Zealand
Phone Number: +64 7-345 6543
Location: South Pacific  >  New Zealand  >  North Island  >  Bay of Plenty Region  >  Rotorua District  >  Rotorua
Open Hours:
Sunday 7:30 am - 10:00 pm
Monday 7:30 am - 10:00 pm
Tuesday 7:30 am - 10:00 pm
Wednesday 7:30 am - 10:00 pm
Thursday 7:30 am - 10:00 pm
Friday 7:30 am - 10:00 pm
Saturday 7:30 am - 10:00 pm

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Questions & Answers

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?