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Silky Oak Chocolate Company

Certificate of Excellence
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Address: 1131 Links Road | Hawkes Bay, Napier, New Zealand
Phone Number: 845 0908
Website

TripAdvisor Reviewer Highlights

Read all 88 reviews
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  • 35
    Excellent
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    Very good
  • 14
    Average
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    Poor
  • 4
    Terrible
delicious food

Love the food out here. I think this definitely covers a 'cafe' style selection of food. Silky oak had advertised somewhere i think it was on Facebook, a walnut cheesecake which... read more

4 of 5 starsReviewed June 29, 2015
k-a-inthebay
,
Napier, New Zealand
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88 Reviews from our TripAdvisor Community

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Date | Rating
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English first
Singapore, Singapore
Level Contributor
50 reviews
34 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed July 5, 2015

The person in charge of the tour in making chocolates was not around and we were not informed in the first place. Sad as there was only a small tv to show the process. It's ok to give it a miss other than buying chocolates.

Was this review helpful? Yes
soak, Owner at Silky Oak Chocolate Company, responded to this review

We are pleased that you have enjoyed our chocolates, but sorry, I can’t quite follow this review. Most of our tours need to be pre-booked, as it is impractical for us to run chocolate all day, every day during the winter season. This is clearly stated on our website. We have won Trip Advisor’s 2015 Certificate of Excellence, for all... More 

Napier, New Zealand
Level Contributor
4 reviews
4 of 5 stars Reviewed June 29, 2015

Love the food out here. I think this definitely covers a 'cafe' style selection of food. Silky oak had advertised somewhere i think it was on Facebook, a walnut cheesecake which i tried on my last visit out. OMG it was devine! I had the cron fritter with bacon stack that was so good. I like how there is ALWAYS... More 

Was this review helpful? Yes
soak, Owner at Silky Oak Chocolate Company, responded to this review

Thank you for taking the time to write this lovely review. With mentioning OMG did you know we have a range of 30 fudges in the chocolate shop. One that we make from time to time is called OMG, and it really is OMG, with peanut butter, marshmallow, caramel included in the fudge (it is to die for). More 

Tauranga, New Zealand
Level Contributor
42 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed June 24, 2015

Me and my mum stumbled in here looking for breakfast. It appeared that they had a lunch menu on the blackboard and food in the cabinets but it didn't seem like they had a breakfast menu so we settled on something from the cabinet only to find once we got to the counter that there was a breakfast menu-we were... More 

Was this review helpful? Yes
soak, Owner at Silky Oak Chocolate Company, responded to this review

Thank you for taking the time to write a review. The breakfast menu is normally displayed alongside the food cabinets. We have now, on our blackboard, wording regarding the breakfast menu, so that customers are more aware of what food is available. We are pleased you enjoyed our chocolate. I see that you are from Tauranga. Are you aware that... More 

Napier, New Zealand
Level Contributor
47 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed June 7, 2015

I live locally and go to the café on a Saturday afternoon sometimes. I like to order hot chocolate but am always disappointed despite asking for it to be HOT every time it seems to come luke warm, nothing wrong with the taste or presentation but PLEASE make it HOT. On one occasion a nice young lady that was clearing... More 

Was this review helpful? Yes
soak, Owner at Silky Oak Chocolate Company, responded to this review

Thank you for taking the time to write a review. Regarding the temperature of the hot chocolate drink. We do not make them too hot, as not only does it scald the milk, but as we use real chocolate as part of the drink, it is very easy to burn the chocolate, resulting in a change to the taste. Can... More 

Melbourne, Victoria, Australia
Level Contributor
111 reviews
30 attraction reviews
common_n_attraction_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed June 4, 2015

A family run business with real heart and soul. Silly Oak has not only a chocolate shop but cafe and museum. Hats off to Jeanette Darwen & her family for tackling the creation and upkeep of a museum, they have done a great job considering they are not professional curators. Ok so Silky Oak don't do single origin chocolate, but... More 

Was this review helpful? Yes
Havelock North, New Zealand
Level Contributor
53 reviews
14 attraction reviews
common_n_attraction_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed May 31, 2015

Located in a beautiful rural setting. The cafe offers a great variety of counter food and a la carte menu, dine indoors or alfresco. The gift shop is full of great gifts, treats and baking accessories. Fabulous array of chocolates and fudges made on the premises.

Was this review helpful? Yes
Sunnyvale
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 25, 2015

The place is a cafe, a chocolate factory with a museum, gift shop, and chocolate shop. The cafe has standard fare with some interesting ones that are wraps or baked goods (sweet & non-sweet). It's decent food, I liked the muesli cake (or whatever it was called), and you can have your sweets (like my cake) come with a side... More 

Was this review helpful? Yes 1
wellington
Level Contributor
141 reviews
66 attraction reviews
common_n_attraction_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed April 30, 2015

Have been to Silky Oak three weekends in a row (despite living in Wellington and this place being in the Hawkes Bay!). Delicious chocolates. Vegans can eat the dark chocolates with fondant filling - they are clearly marked dairy free. The cafe here is very popular. We didn't eat here because there were no vegan options, but did have a... More 

Was this review helpful? Yes 1
soak, Owner at Silky Oak Chocolate Company, responded to this review

Thank you for taking the time to write your review. Some of our chocolates as you know are dairy free, so a good number of people who have been restricted in their choices enjoy being able to eat our chocolate, this includes people who are gluten free as well. I thought I should tell you that we do have vegan... More 

Canberra, Australia
Level Contributor
258 reviews
118 attraction reviews
common_n_attraction_reviews_1bd8 194 helpful votes
3 of 5 stars Reviewed April 23, 2015

We stopped at the shop to buy chocolate on our way into Napier. When we were there I didn’t know there were tours of the chocolate company. I have just found out - too late - that it does tours. We just went there to buy some chocolate. The lady who assisted us was helpful and we bought chocolate and... More 

Was this review helpful? Yes
Upper Hutt
Level Contributor
8 reviews
4 attraction reviews
1 of 5 stars Reviewed April 21, 2015

Only stayed for 5 minutes we were so disappointed, lady in the entrance just could not be bothered and was very unhelpfull in her answers to as what we could do, it was like pulling teeth to get any interested in us as customers answers !!!! the lady in the shop also did not appear at all interested in us... More 

Was this review helpful? Yes
soak, Owner at Silky Oak Chocolate Company, responded to this review

We are sorry that this reviewer did not enjoy her time with us. We strive to ensure that each person that visits leaves with fond memories of the time they spent at Silky Oak Chocolates. The review seems to go against most other reviews, hence us receiving the 2015 Certificate of Excellence from Trip Advisor. Everyone at Silky Oak was... More 

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Additional Information about Silky Oak Chocolate Company

Address: 1131 Links Road | Hawkes Bay, Napier, New Zealand
Phone Number: 845 0908
Location: South Pacific  >  New Zealand  >  North Island  >  Hawke's Bay Region  >  Napier

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