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Spa Montage

Certificate of Excellence
Sponsored by:
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Address: 100 Bay Drive, Kapalua Resort, Kapalua, Maui, HI 96761
Phone Number: +1 808-665-8282
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Description:

Recent winners of the best Luxury Destination Spa in USA, Kapalua Spa is...

Recent winners of the best Luxury Destination Spa in USA, Kapalua Spa is designed to immerse you in the glories of nature and engage you in the ultimate in Maui wellness discovery. The 45,000 square foot three-story spa perfectly integrates a peaceful mauka to makai experience with both ancient and contemporary products and services. Natural materials, inspiring accents and indigenous plants have been carefully selected to provide an elegant, customized and enlightening experience that is truly of Hawai’i. At Kapalua Spa, guests are embraced by treasures from the mountains, bounty from the ocean and the graciousness of Hawaiian hospitality.

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TripAdvisor Reviewer Highlights

Read all 62 reviews
Visitor rating
  • 45
    Excellent
  • 7
    Very good
  • 4
    Average
  • 5
    Poor
  • 1
    Terrible
It was lovely

We decided to treat ourselves and went to Spa Montage for the romance couple’s package for our 15th wedding anniversary. Oh my. Amazing spa and amazing experience. Felt like... read more

5 of 5 starsReviewed 1 week ago
staceyfromminnesota
,
Minnesota
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62 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
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Minnesota
Level Contributor
34 reviews
15 attraction reviews
common_n_attraction_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

We decided to treat ourselves and went to Spa Montage for the romance couple’s package for our 15th wedding anniversary. Oh my. Amazing spa and amazing experience. Felt like royalty. Treated to a couple’s coconut milk bath and then a couple’s massage. It was dreamy. After our massage we hung out at the infinity pool and took advantage of the... More 

Helpful?
Thank staceyfromminnesota
Virginia
Level Contributor
37 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

I never like to leave poor reviews, and I'm sorry for doing so. I want to start out saying the spa is beautiful, and the people that work there were so, so nice. I fell while hiking on our honeymoon and cracked my head and back. My husband and I were encouraged to try out the spa and we decided... More 

Helpful?
Thank Kipkak
MontageKapaluaBay, Manager at Spa Montage, responded to this review

Aloha, First off, congratulations on your nuptials and we sincerely hope you’re feeling well from your fall. Words cannot express our regret for failing to instinctively attend to your needs. It was not our intention to disappoint you as delivering an excellent guest experience is our priority. We truly wished we had addressed your concerns prior to your departure. Nonetheless,... More 

Dana Point, California
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago via mobile

I LOVE the Montage. I regularly go to the one in Laguna Beach. This was not that experience. While the massage therapists there are second to none (as they are in all montage spas) there was a certain lack at this one. We came a little late and we're not guided in so there were no robes or slippers. We... More 

Helpful?
1 Thank jennmmca
MontageKapaluaBay, Manager at Spa Montage, responded to this review

Aloha, Thank you for taking the time to share your experience. Rest assured we take all feedback seriously and have certainly investigated the comments you have shared. Providing personalized and instinctive service remains our priority. To deliver a memorable Spa Montage experience, we encourage our guests to arrive 30 minutes prior to their service. We hope to have the opportunity... More 

Castle Pines, Colorado
Level Contributor
5 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 23, 2015 via mobile

Montage Spa is amazing! We have been to this spa every year for a number of years and it keeps getting better. I highly recommend Montage Spa.

Helpful?
Thank bluetraveler2015
MontageKapaluaBay, Manager at Spa Montage, responded to this review

Aloha, Mahalo for your review and high marks! Receiving a recommendation is a highest form of compliment. Thank you very much and we look forward to welcoming you again. Warmest aloha, Leila Storey Spa Director More 

Wailea, Hawaii
Level Contributor
50 reviews
10 attraction reviews
common_n_attraction_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed December 11, 2015

My husband and I were excited to go back to the Montage Spa, after our awesome last experience. Once again Cara the hostess received us with her big smile, and made us feel at home with her welcome back hospitality! This is our new favorite place and we like to say that the service is key, and always make our... More 

Helpful?
Thank Olivia M
A TripAdvisor Member
5 of 5 stars Reviewed November 3, 2015 via mobile

A friend of mine invited me to check out this spa and having never been there I had no expectations. Upon arriving we were greeted by an exceptionally friendly staff member. The relaxation facilities are amazing and you could literally spend the entire day there. My massage was in the outdoor treatment room and the sounds of the trees and... More 

Helpful?
Thank A TripAdvisor Member
Wailea, Hawaii
Level Contributor
50 reviews
10 attraction reviews
common_n_attraction_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed October 22, 2015

This was my second time at Montage and my husband's first. We were so excited because we were commemorating our 25th anniversary. Cara was very kind and gave us leis at our arrival and made us feel at home. We are locals and there are other Spas, like the Grand Wailea, that do not like to cater to locals, and... More 

Helpful?
Thank Olivia M
New York City, New York
Level Contributor
38 reviews
14 attraction reviews
common_n_attraction_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed October 8, 2015 via mobile

I have to agree with other reviews, the management is quite poor here. The last time I visited the property I had some issues, and did talk to the manager. They offered me 15% off my next visit. Well yesterday I went to use the 15% off and they gave me a hard time...raised their voices as , what I... More 

Helpful?
1 Thank Jennifer E
Sacramento, United States
Level Contributor
4 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed September 23, 2015

Last year, my husband and I spent a day at this spa. During our massages, we were inundated with noise from gardeners talking and running lawnmowers. For $220 an hour each, we believed that our massages should be provided in a tranquil setting and that spa management had the ability to control this level of noise either through better scheduling... More 

Helpful?
3 Thank Carol B
Plymouth, Michigan
Level Contributor
73 reviews
18 attraction reviews
common_n_attraction_reviews_1bd8 98 helpful votes
5 of 5 stars Reviewed August 8, 2015

We went to Spa Montage on our last day in Maui. We had a 10:30 pm flight and had already checked out of our condo. This was a tremendous finish to our epic family vacation. Everyone had a 25 minute Lomi Lomi massage, then were able to enjoy all the amenities of the spa, the pool, and shower before our... More 

Helpful?
2 Thank Traveling_Mammy_of_3

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?