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Milestones Tours

Beulah Court, Albert Road, Horley, England
0845 678 56 56
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Ranked #7 of 11 Attractions in Horley
Type: Tours
Most recent review
- Aug 28, 2012
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29 reviews from our community

Visitor rating
    17
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    2
    1
    1
Date | Rating
  • English first
  • Any
English first
York, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 28, 2012

the coach tour of eastern canada taken 8/6/2012,was fantastic from start to finish Peter our guide ex brit knew his stuff so did the replacement coach driver Bob.Must do of any Canadian trip is Niagara Falls incl of our holiday,only downfall was the hotel used charging 4.95 dollars for bottle of water as all oter hotels no charge for bottled... More

Was this review helpful? Yes 1
lichfield
Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 30, 2012

You certainly need stamina for this tour. Although I don't do a lot of coach touring this seemed a bit of a marathon. Of the nine nights three were two night stays, I felt it may have been better to extend the tour and spend two nights everywhere so that the tour didn't feel such a rush. The extra excursions... More

Was this review helpful? Yes
Debbie P, Public Relations Manager at Milestones Tours, responded to this review

Thank you for leaving us your comments here on Feefo, we would like you to know that we do take all feedback seriously. With regards to your thoughts on the tour being rushed, we will be pass this on to our product team for them to review. Something to consider for any future tours is that we do offer many... More

Cambridge England
Contributor
13 reviews 13 reviews
4 attraction reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 25, 2012

This is the 3rd milestone tour we have done, and I must say they have upheld their high standards. The tour ran by insight was great. The tour guide was very probably the best we have has, very knowledgeable,, and put across in a easy manner. No information overload. The coach was very comfortable with plenty of leg room. The... More

Was this review helpful? Yes
Debbie P, Public Relations Manager at Milestones Tours, responded to this review

We are so pleased to hear that you enjoyed your third tour with us and we would like to thank you for taking the time to give us your feedback. As you will know from travelling with us before our Tour Directors are highly experienced and often a great source of knowledge, helping to further enhance your tour experience. I... More

Scotland
Top Contributor
75 reviews 75 reviews
38 attraction reviews
47 helpful votes 47 helpful votes
1 of 5 stars Reviewed May 14, 2012

The service afforded me by this travel company is the worst I have ever encountered. We wanted to book a family holiday and take the tour from San Diego to San Francisco. The problem arose when we wanted flights to Heathrow from our regional airport. The BA flights we were offered would have got us in one hour prior to... More

Was this review helpful? Yes 2
Debbie P, Public Relations Manager at Milestones Tours, responded to this review

Thank you for your post, we are extremely sorry you encountered problems with us as this is not our normal service standard. We are pleased to have rectified this error and have dealt with you directly on this. We are also pleased that you are happy with the outcome and are looking forward to your holiday. Have a great trip.... More

Lincolnshire
Reviewer
5 reviews 5 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 25, 2012

We have just returned from the Eco Holiday to Costa Rica which we booked along with two friends with Milestones Tours. From the initial booking we received nothing but a friendly efficient service. The door to door service is well organised, our drivers were very good and so smart. Our two tour guides in Costa Rica,Cesar & Danny were excellent,... More

Was this review helpful? Yes 4
Binfield, Berkshire
Senior Contributor
30 reviews 30 reviews
4 attraction reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed November 10, 2011

Have never used a tour company before but Milestones exceeded our expectations. We have just returned from South Africa with them and evrything worked out perfectly. Taxis turned up on time. Guides arrived on time confirming details the night before. Could not have been better organised. Very impressed will use them again.

Was this review helpful? Yes 2
Debbie P, Customer Relations at Milestones Tours, responded to this review

We would like to thank you for taking the time to leave us your feedback. It is very pleasing to read that Milestones exceeded your expectations, being the first escorted tour operator that you have used. Our inside knowledge enables us to create perfectly planned itineraries, with included excursions and sightseeing helping to ensure that you don't miss any hidden... More

Merseyside, UK
Top Contributor
70 reviews 70 reviews
12 attraction reviews
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed October 18, 2011

I would not recommend Milestones unfortunately. From start to finish they have been unprofessional and personally I think they missold the tour that we have recently undertaken with them in Costa Rica. I say with them, but in reality the tour was sub-contracted to a sub-contractor to another sub-contractor, a local Costa Rican firm called Swiss Travel. Whilst the tour... More

Was this review helpful? Yes 3
Blackpool, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 21, 2011

My husband and I recently sampled Milestones -Best of Turkey Tour. From the door to door pickup to the airport at the beginning to the end of the trip we had the most wonderful time. The sights, scenery,hotels,food, and coach could not be faulted. Our charismatic tour guide Charlyan worked really hard to ensure we were always comfortable and getting... More

Was this review helpful? Yes 4
Debbie P, Customer Relations at Milestones Tours, responded to this review

Thank you for leaving us your feedback, it is wonderful to read that you had such a wonderful holiday. The Best of Turkey tour is a very popular tour with our clients, as it includes many sights and experiences of this fascinating country. Our extensive range of included sightseeing highlights, excursions and attraction entrances are designed to fully enhance your... More

Hailsham, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 6, 2011

My husband and I booked a coach tour of Western USA through Milestones. We were unsure as to whether to book with them as everybody we spoke with had not heard of the organisation. However we took the decision, having checked that they were ABTA registered, to go ahead anyway. How glad we were. Our Personal Consultant could not have... More

Was this review helpful? Yes 2
Debbie P, Customer Relations at Milestones Tours, responded to this review

Milestones would like to thank you for leaving us your feedback on Trip Advisor. The company is a division of The Travel Corporation, which is family owned and renowned and trusted around the world for outstanding quality, service and financial stability. The Travel Corporation is comprised of over twenty-five of the finest travel and tourism brands. Our Personal Travel Consultants... More

Harrogate, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 1, 2011

Have just returned (27/6/11)from "Best of Canadas West " Escorted tour operated by Trafalgar. As a first timers for this type of holiday we were a bit dubious,but needn't have worried, our fellow travellers from the Word over were quickly put at ease by Pauline or very knowledgable and pleasant Tour Boss, The Driver Vic (Wic, it's an in joke?)... More

Was this review helpful? Yes 3
Debbie P, Customer Relations at Milestones Tours, responded to this review

Thank you for taking the time to leave us your feedback on Trip Advisor. It is wonderful to read that you enjoyed your first ever escorted tour to Canada. Here at Milestones we package together what we feel are the most suitable holidays for our UK clients and we choose the best tours from all of our tour operators around... More

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