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Portland Hall Spa

17a Portland Street, Southport PR8 1LR, England
01704 537733
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Ranked #4 of 6 Activities in Southport
Type: Health Clubs
Owner description: Portland Hall Spa is a Moroccan themed day spa offering peace, quiet, relaxation, and exceptional customer service.You'll find warmth, cosiness, and... more » Owner description: Portland Hall Spa is a Moroccan themed day spa offering peace, quiet, relaxation, and exceptional customer service.You'll find warmth, cosiness, and quirkiness in the unique, fabulous surroundings of an old Synagogue in the town centre of Southport, Merseyside,NW England.The spa offers massage,facial,body treatments and food. Pamper packages last a few hours or a whole day. Spa breaks are available with the Ramada Hotel. Perfect for couples, friends, and singles. « less
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501 reviews from our community

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Date | Rating
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English first
Liverpool, United Kingdom
1 review
4 of 5 stars Reviewed September 16, 2014 NEW

Arrived at Portland Hall Spa and checked in choosing what treatments we wanted. We got changed in to robes and slippers and went in to a lovely dimly lit room with relaxing music playing. I chose arm/hand and leg/ foot massage and my boyfriend chose the facial and head massage. Treatments were very good and left us both thoroughly relaxed.... More

Was this review helpful? Yes
portlandhallspa, Manager at Portland Hall Spa, responded to this review

Hi Maria Thank you for taking the time to write your review of the spa, your comments are very much valued and I'm so pleased you had such an enjoyable experience with us. We really appreciate your comments as our staff members take their roles in our industry very seriously and we do try to go above and beyond for... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 8, 2014 via mobile

I have a wonderful time best birthday present ever. The staff were so nice and polite could not of asked for a better day

Was this review helpful? Yes 1
Liverpool, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 7, 2014

Arrived at Portland Hall Spa at 11:45 am - completed some forms & had a welcome drink before being shown to changing room for robes & slippers. Had a very enjoyable half hour back & neck massage followed by a very pleasant 3 course lunch & prosecco before our half hour facial - all in all a very pleasant &... More

Review collected in partnership with this attraction

Was this review helpful? Yes 1
1 review
4 of 5 stars Reviewed September 7, 2014 via mobile

Rachel was very helpful. Had a great day, although it worked out to be quite expensive The private pool was lovely, as was the massage we had

Was this review helpful? Yes
Liverpool, England, United Kingdom
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 7, 2014

After a littlebit of a mix up with my booking the staff made sure that myself and my guest were well looked after. The lady who did my massage knew exactly what she was doing and If she carried on much longer I would have fallen asleep. Moving onto the facial...the massage accompanied with their amazing upgrade products have left... More

Review collected in partnership with this attraction

Was this review helpful? Yes 3
southport
Top Contributor
73 reviews 73 reviews
18 attraction reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed September 3, 2014

Spent a wonderful 4hours with my daughter at this excellent spa. This was our second visit and we will certainly return. A wonderful atmosphere in this beautiful building. From the moment you arrive you are encouraged to relax and unwind. The staff are great our back massage and facial we're amazing and we finished off with a light lunch. We'll... More

Was this review helpful? Yes 1
portlandhallspa, Manager at Portland Hall Spa, responded to this review

Hi Thank you so much for taking the time to leave a review. We're really glad you had such a joyous and uplifting experience; high quality treatments and customer service are of paramount importance to us. We hope to see you again! More

Liverpool, United Kingdom
Senior Reviewer
7 reviews 7 reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed September 3, 2014

We booked in for a 3.30pm for 4pm appointment for the poolside Hammam mud and scrub treatment with head massage, but when we arrived on Saturday at 3.30pm we were told that we weren’t going to be going into the pool until 4.30pm. This was a bit annoying because we had arrived at the correct time, but it was fine,... More

Was this review helpful? Yes
portlandhallspa, Manager at Portland Hall Spa, responded to this review

Hi Thanks for taking the time to review our services - I'm terribly sorry to hear that it wasn't what you hoped it would be. We take bad reviews very seriously as customer enjoyment and relaxation are of paramount importance to us, and I will be looking into the situation further. Please could you call the spa to help us... More

Liverpool, United Kingdom
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 31, 2014

I gave it three star but only cause I did really enjoy the treatments. Upon arrival the staff were miserable we was taken to wait to get changed we got changed and were given our complimentary drinks. We got changed in the locker room. One of the lockers we had the door was hanging off its hinges, our slippers were... More

Was this review helpful? Yes 2
portlandhallspa, Manager at Portland Hall Spa, responded to this review

Hi, Thank you for your review. We are glad that you enjoyed your treatments. We would like to clarify a few points. You actually paid 28.50pp for the use of the private pool, three course lunch, robes, towels and slippers, fresh fruit and soft drinks, not an extra £32.00 as you seem to think. Your three course lunch including a... More

Liverpool, United Kingdom
Senior Contributor
24 reviews 24 reviews
7 attraction reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 26, 2014 via mobile

Booked a Groupon deal. Added the extra option of a secluded spa pool. Was an amazing afternoon. Lovely atmosphere, very relaxing. Spa pool was an ideal way to start day. Staff were considerate and caring. Had food included in the deal and whilst the choice was small, quality was great. Seemed very busy, which was probably because of the Groupon... More

Was this review helpful? Yes 4
portlandhallspa, Manager at Portland Hall Spa, responded to this review

Hi Thank you so much for taking the time to review the Spa. We're really glad you enjoyed your day - we strive to provide a luxurious and relaxing time for all of our customers, and we hope to see you again! More

Congleton
Senior Reviewer
9 reviews 9 reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed August 25, 2014

My partner booked this as a birthday treat for me and him. He paid for the voucher through groupon and paid extra to upgrade to a "three course lunch" and rove hire. This is by far the worst spa I have ever set foot in. The building lacked parking and on arrival we were offered a choice of tea, coffee... More

Was this review helpful? Yes 5
portlandhallspa, Manager at Portland Hall Spa, responded to this review

Hi Thanks for taking the time to review our services - I'm terribly sorry to hear that it wasn't what you hoped it would be. We take bad reviews very seriously as customer enjoyment and relaxation are of paramount importance to us, and I will be looking into the situation further. Please could you call the spa to help us... More

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