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Address: Wilton Road | Ross on Wye, Ross-on-Wye HR9 5JA, England
Phone Number: +44 1600 890470
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TripAdvisor Reviewer Highlights

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A fantastic afternoon on the river

Whilst on holiday on Ross recently we decided to try a half day kayak down the river and it was fantastic. We had never done it before and we were given plenty of instruction on... read more

4 of 5 starsReviewed September 23, 2014
Ian B
,
Roche, United Kingdom
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31 Reviews from our TripAdvisor Community

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Date | Rating
  • English first
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English first
Rhayader, United Kingdom
Level Contributor
50 reviews
31 attraction reviews
common_n_attraction_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed July 2, 2015

For Father's day I got my husband (and the rest of us!) A days canoeing and it was great! The river Wye is stunning and I saw so many kingfishers I lost count! It felt like that song 'summertime and the living is easy, fish are jumping and the cotton is high!' We grounded, lost paddles (and found them again!)... More 

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Bristol
Level Contributor
33 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed June 22, 2015

We were lucky enough to have been given a Groupon Voucher and so spent the day canoeing from Ross on Wye to Symonds Yat. Mark was really helpful, gave a comprehensive safety talk and general hints on what to expect. I am therefore very surprised when reading the 2 reviews which gave a very different story. The route itself can... More 

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1 review
common_n_attraction_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed June 17, 2015 via mobile

The river was beautiful with lots of wildlife and a very entertaining trip. On the other hand Mark the owner was , unhelpful, intrusive and sarcastic. Will not be using this company again for our river wye adventures.

Was this review helpful? Yes 4
riverwyecanoehire, Owner at The River Wye Canoe Hire Company, responded to this review

I write in response to your review of my company. I do apologise if you thought I was sarcastic on the day of your trip. I have been in this business over 20 years and typically I am totally professional, that's why we get hundreds of repeat customers year on year. Please accept my apologies. More 

Leeds, United Kingdom
2 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed June 12, 2015

The customer service was shocking, Mark was rude and arrogant the majority for the time we spent with him. However we had a great few days canoeing down the river Wye, and the weather was perfect. Highly recommend the trip to anyone however would suggest using one of the competitive companies.

Was this review helpful? Yes 3
riverwyecanoehire, Owner at The River Wye Canoe Hire Company, responded to this review

I write in response to your review of my company. I do apologise if you thought I was rude and arrogant on the day of your trip. I have been in this business over 20 years and typically I am totally professional, that's why we get hundreds of repeat customers year on year. Please accept my apologies. More 

Bristol, United Kingdom
Level Contributor
11 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed May 27, 2015

They allowed us to canoe with 3 children and two adults with rafted canoes when no one else were interested due to the adult child ratio, thanks guys we had a brilliant and safe afternoon on the river

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Roche, United Kingdom
Level Contributor
40 reviews
16 attraction reviews
common_n_attraction_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed September 23, 2014

Whilst on holiday on Ross recently we decided to try a half day kayak down the river and it was fantastic. We had never done it before and we were given plenty of instruction on what to do and what not to do, safety equipment, map and a dry barrel for our possessions. We did the half day trip from... More 

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devizes
1 review
3 of 5 stars Reviewed June 10, 2014

After several failed attempts last year due to weather we took our long awaited trip on a very wet day. The day as a whole was very well organised, good safety instruction, and friendly staff. Got on the river great time being had in the driving rain!!! Bad bit of trip was when got back to car park. We had... More 

Was this review helpful? Yes
riverwyecanoehire, Owner at The River Wye Canoe Hire Company, responded to this review

Hi thanks for your review. Regarding you having to change in your vehicle, as explained at the time the building belongs to Hereford Council and is alarmed each day at approx. 5pm and unless its an emergency unfortunately we can not access after then. However I have voiced my concerns to them and in future the facilities will be open... More 

Bristol, United Kingdom
Level Contributor
7 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed March 25, 2014

Mark and his team could not have been more helpful. They obviously know what they are doing and have good safety standards. I will be going with them again. The river is stunning, enjoy!

Was this review helpful? Yes
Norwich, England, United Kingdom
Level Contributor
16 reviews
15 attraction reviews
common_n_attraction_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed March 4, 2014

We stayed at a b and b and canoed to a different point (usually a pub for lunch) each day. Normally you would pack up every day and have your luggage delivered to the next port of call but we prefer to have one base. Rainfall had been in short supply that year. Consequently the river was very low and... More 

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2 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 31, 2013 via mobile

Picked this one at short notice! Glad we did. We had walked this stretch, driven this stretch and now it was time to paddle this stretch! The staff were helpful with a great briefing! The cost was much cheaper than most competitors. The trip down the Wye was fantastic! Saw loads of wildlife, a mink, water fowl galore and even... More 

Was this review helpful? Yes 1

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