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The Weybridge Health Club & Spa

Walton Lane, Weybridge KT13 8QA, England
08452 700 200
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Ranked #7 of 10 attractions in Weybridge
Type: Health Clubs
Most recent review
- Jun 2, 2014
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41 reviews from our community

Visitor rating
    14
    7
    10
    5
    5
Date | Rating
  • English first
  • Any
English first
London, United Kingdom
Contributor
18 reviews 18 reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed June 2, 2014

Hated the service. Staff at the front desk lacked warmth and although they did their job of showing me around it felt more as a chore rather than genuine good service. They were quite unsympathetic to the fact I am heavily pregnant and didn't care to make me walk around with a heavy bag, and then giving me towels to... More

Was this review helpful? Yes 3
Neal D, General Manager at The Weybridge Health Club & Spa, responded to this review

I am very sorry to hear that you did not have a positive experience at the the club during your visit. We take customer feedback very seriously and will ensure we use your comments in our next meeting to ensure we try to improve the service. Our pool is not life guarded but we do have CCTV monitoring the pool... More

London, United Kingdom
Senior Contributor
28 reviews 28 reviews
8 attraction reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed May 23, 2014

I had a day here this month as a gift from my family. It was just SOOOO lovely. The facilities are modern and clean, the changing rooms warm and spacious, the staff obliging and the treatments were out of this world. I also had lunch as part of my pamper package and it was delicious, and filling. I have no... More

Was this review helpful? Yes 4
Neal D, General Manager at The Weybridge Health Club & Spa, responded to this review

Thank you for your kind review of our facility. It was a pleasure to have you at the club. kind regards Neal Davison General Manager More

London, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 13, 2014

A day in the spa was bought for me by a friend for my baby shower. After booking in advance (like about three months) I missed my booking due to preggy brain. Thought they might show some compassion about this fact, however nothing. Although it is my mistake I am very disappointed in the lack of empathy and certainly would... More

Was this review helpful? Yes 1
Surrey
Top Contributor
118 reviews 118 reviews
7 attraction reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed March 24, 2014

A group of 6 of us came here on Saturday having booked a spa experience through spabreaks.com. We had paid £35 for use of the spa all day and a half hour treatment which we thought was fantastic value. Upon arrival to the beautiful setting, we were warmly greeted, shown where to go and given padlocks and towels. We were... More

Was this review helpful? Yes 8
London, United Kingdom
Top Contributor
114 reviews 114 reviews
6 attraction reviews
154 helpful votes 154 helpful votes
2 of 5 stars Reviewed March 20, 2014

Have been a member of this club for several years since they have opened. It was impressive at first. Then they have kept increasing prices for their loyal members and giving away memberships for almost next to nothing to attract new custom... The showers were almost always out of order. Customer service was poor. They have changed all gym equipment... More

Was this review helpful? Yes 5
Guildford, United Kingdom
Reviewer
3 reviews 3 reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed February 21, 2014

My friends and I went to the Weybridge Health Club and Spa today (it was a Christmas present from me to her). I was so disappointed with what we found. Upon arrival the automatic doors wouldn't open so I had to prise them open with my hands. Then the receptionist couldn't find our booking - turns out they had got... More

Was this review helpful? Yes 11
Crawley, United Kingdom
Contributor
18 reviews 18 reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 6, 2014

Had a lovely back and scalp massage for me and hubby. Only complaint was sadly we could not have done at the same time as only 1 therapist available. We were able to sit in with each other though. Pool, Jacuzzi and steam room lovely. Definitely go again. Our package was £45 each for 30 min back 15 min scalp... More

Was this review helpful? Yes 8
Weybridge, United Kingdom
1 review
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 5, 2014

I live in Surrey and a friend told me this Health Club was affordable luxury in terms of treating myself and my partner to spa treatments and the use of the facilities included.. Upon arrival, we were greeted by very friendly receptionists who quickly gave us some medical consultation forms to fill asking various questions about allergies etc and were... More

Was this review helpful? Yes 13
Farnham, United Kingdom
1 review
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed December 28, 2013

Treated to a spa day at the club we were welcomed at reception and told that we could collect our robes later. The treatments were 'adequate' but nothing special and one therapist didn't even bother to look at the consultation form - good job there were no allergies, The 'lounge area' consisted of one sofa and 2 soft chairs right... More

Was this review helpful? Yes 19
Salisbury, United Kingdom
1 review
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed December 22, 2013

Visited the pool & spa area today and was left feeling very disappointed. Front desk staff are too busy talking between themselves, making little to no effort. Spa/pool area is rundown and filthy dirty. Kids under the age of 10 were allowed to run shrieking around the pool area, jumping in the, pool, spa, sauna and Jacuzzi, without any intervention... More

Was this review helpful? Yes 20
Neal D, General Manager at The Weybridge Health Club & Spa, responded to this review

Dear Sir thank you for taking time to write a review. I am very sorry that you did not have the best experience and would like to take the opportunity to discuss the issues you raised further. We insist that all children are supervised at all times and that children are not permitted in the spa pool and sauna. We... More

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