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Address: Via Stauffacher 1 | Casella postale 6482, Lugano 6901, Switzerland
Phone Number: +41 91 973 71 11
Website

TripAdvisor Reviewer Highlights

Read all 110 reviews
Visitor rating
  • 19
    Excellent
  • 46
    Very good
  • 22
    Average
  • 11
    Poor
  • 12
    Terrible
Great

One should be there and the ambience is so catching and you just want to be there more and more and especially when you are with your sweet heart

4 of 5 starsReviewed April 8, 2013
Pawanrajdr
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110 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Any
English first
Kennebunkport, Maine
Top Contributor
174 reviews 174 reviews
74 attraction reviews
80 helpful votes 80 helpful votes
1 of 5 stars Reviewed November 9, 2014

we stopped by, figuring it was free and we could check it out. The staff was fine but it appeared to be under construction inside and there were a lot of tarps closing off different areas. It was during the week, so not too busy. We did get free glasses of champagne. But it was dark and depressing inside so... More 

Was this review helpful? Yes 1
Cleveland, Ohio, United States
Contributor
12 reviews 12 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed August 29, 2014

I stopped in to the Casino Lugano just to see what it was like. I stayed for about a half hour and played blackjack--but only because I love the game. The casino itself was dingy, and the crowd were mostly drunks and kids. It seemed partially under construction, so I'm wondering whether it's usually nicer than this.

Was this review helpful? Yes
Zurich, Switzerland
Top Contributor
63 reviews 63 reviews
7 attraction reviews
48 helpful votes 48 helpful votes
1 of 5 stars Reviewed May 5, 2014

The staff at this casino is very rude. The service is extremely bad and they behave very unsocial. I highly recommend not to go to this casino. Spend your time and money somewhere else.

Was this review helpful? Yes 4
Casino-Lugano, Ufficio Marketing at Casino Lugano, responded to this review

Dear guest, We are really sorry that you did not enjoyed your visit to our casino. We take particular care to our customer service, for this reason it is really unusual for us to let some guest unhappy about our services and behaviors. We gladly invite you to visit us again, and if you will not remain satisfied, please, ask... More 

New York City, New York
Top Contributor
124 reviews 124 reviews
74 attraction reviews
53 helpful votes 53 helpful votes
2 of 5 stars Reviewed February 20, 2014

The free parking was the best of it all. Must admit, I've been to Las Vegas and Atlantic City in the USA, and to no casinos at all in Europe. However, I think anyone would agree that this clean, modern place leaves a lot to desire in the gambling department,

Was this review helpful? Yes
Senior Contributor
28 reviews 28 reviews
22 attraction reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed April 8, 2013

One should be there and the ambience is so catching and you just want to be there more and more and especially when you are with your sweet heart

Was this review helpful? Yes 2
Ramat Gan, Israel
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 15, 2013

good service by everybody - from the lady who took our coats all the way to the man who cashed our money

Was this review helpful? Yes 1
South Bend, Indiana
Senior Contributor
24 reviews 24 reviews
6 attraction reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed November 27, 2012

We really enjoyed this casino. It was clean and everyone was very friendly. No craps though. I did like how they had a plastic card that you could put money on and then use in the slots - when you moved slots you would use the card.

Was this review helpful? Yes 2
Lugano
Senior Contributor
37 reviews 37 reviews
7 attraction reviews
61 helpful votes 61 helpful votes
2 of 5 stars Reviewed October 22, 2012

Probably this is my problem, but I find casinos quite depressing. This place in particular is devoid of the old fashioned style which can be found in classic european casinos, such as Monte Carlo or Sanremo. It is very dry, and it could be Las Vegas. If you like this type of experience, please go ahead.

Was this review helpful? Yes 1
Dubai, United Arab Emirates
Top Contributor
101 reviews 101 reviews
23 attraction reviews
104 helpful votes 104 helpful votes
4 of 5 stars Reviewed August 21, 2012

A nicely organised Casino. with three levels of gaming tables, well laid out and smart. could do with better lighting though

Was this review helpful? Yes 1
Rome, Italy
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 9, 2012

We were driving back to Rome from Interlaken & as it was almost 8 .00pm we decided to stop at the first town we saw and Lugan it was > Wow!!!! Its was a Sunday so every one was on the road by the lake /a kiddi fashion show was happening / there was the merry go round /bars were... More 

Was this review helpful? Yes

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
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