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Papillon Service Italy Tours

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Address: via Pacinotti, 80, Livorno, Italy
Website
Description: Papillon Service is a professional passenger transport company based in...
Papillon Service is a professional passenger transport company based in Livorno (Tuscany) that provides the highest standards of luxury, reliability, safety, convenience and personalized service.From simple transfers to full-day tours and shore excursions, Papillon Service guarantees a quality service every time at the most competitive prices.
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TripAdvisor Reviewer Highlights

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Most recent review
Maybe I expected too much

We were on a cruise in December/January & Livorno was one of the ports we stopped at. I did a lot of research and decided to book a countryside, winery & Pisa tour with... read more

3 of 5 starsReviewed January 21, 2015
LindaSim2015
,
Sydney, Australia
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116 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • Italian first
  • Any
English first
Sydney, Australia
Senior Reviewer
10 reviews 10 reviews
6 attraction reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 21, 2015

We were on a cruise in December/January & Livorno was one of the ports we stopped at. I did a lot of research and decided to book a countryside, winery & Pisa tour with Papillon. Pisa was pretty good, very few tourists there at the time, it was also low season too. We had pre booked to climb the steps... More 

Was this review helpful? Yes
Papi90, Responsabile relazioni con la clientela at Papillon Service Italy Tours, responded to this review

We contacted the client by email about this review and did not receive a response after 5 days. Normally after a negative review appears we contact the client directly, providing the details as recalled by the driver-guide so that the client can respond before we post anything publicly. As we haven't heard from the client we've decided to go ahead... More 

Kuala Lumpur, Malaysia
Reviewer
3 reviews 3 reviews
3 attraction reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 23, 2014

We used Papillon Service for our shore excursion at Livorno on 7 June 2014. It was a joy to communicate with Sharon who handled our booking before our trip; we even received a reminder before we arrived at the port. Sharon is very prompt with her reply and is very helpful with our questions. This was the second time I... More 

Was this review helpful? Yes 2
New Hope, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
3 attraction reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 4, 2014

We booked a full day tour of the Italian countryside along with a visit to San Gimmano from the port of Livorno . This tour was great for those travelers who have already visited Pisa and Florence . They are very professional and the roads we traveled could not have been accessed by any larger vehicles . I highly recommend... More 

Was this review helpful? Yes 1
Marshall, WI
Senior Contributor
24 reviews 24 reviews
11 attraction reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed December 3, 2014

Prior to leaving on our cruise, we booked a full day tour with Papillon. From the very first, it was clear that we were dealing with a topnotch professional company. Sharon handled the booking and answered all of our questions promptly. Roberto met us on the dock with a clean, comfortable van. Our only glitch came in our visit to... More 

Was this review helpful? Yes
Papi90, Responsabile relazioni con la clientela at Papillon Service Italy Tours, responded to this review

Thank you for your review and feedback about Pisa. I wasn't aware you wanted to go into any of the monuments in Pisa, I'm so sorry! Yes, the opening hours in November are pretty limited. In a popular tourist spot like Pisa you wouldn't think things would open so late, but in low season that's how it is. It should... More 

Lacey, Washington
Senior Contributor
37 reviews 37 reviews
28 attraction reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 29, 2014

This private tour of Rome for 4 hours after landing at Rome, before we could board the cruise ship, was so memorable. Marco, our driver met us promptly and absolutely went out of his way to help us with our luggage at the airport to the limo parked in the garage. I am mobility challenged, and my husband is 73... More 

Was this review helpful? Yes
Papi90, Responsabile relazioni con la clientela at Papillon Service Italy Tours, responded to this review

It was enjoyable corresponding with you and helping you work out all the details, I even learned some new and interesting things in the process :) You are an amazing lady! Hope to you see you again soon in Italy. Happy holidays, Sharon More 

Highland, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 23, 2014

We booked a full day private shore excursion with Papillon Service Italy Tours to the Cinque Terre and Pisa from the Port of Livorno. Prior to our travels, we kept in close contact with Sharon of Papillon Service regarding the ferry service we hoped to use to get to several of the different villages, as well as the weather and... More 

Was this review helpful? Yes 1
Hartford, Connecticut
Senior Reviewer
9 reviews 9 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 21, 2014

A memorable day! We booked a private tour of Florence rather than using the cruise ship's packages and what a perfect decision that turned out to be. Roberto was waiting for us at the dock with a clean, comfortable car. Felt very pampered as we made our way to the city. Because my husband has some mobility issues, Roberto was... More 

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Winter Park, Florida
Senior Contributor
49 reviews 49 reviews
8 attraction reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed November 17, 2014

We booked a day trip shore excursion out of Livorno since we had been to Florence and were interested in villages and the countryside. We booked Chianti's charming villages. Our driver was Simone. He was enjoyable to spend the day with and most importantly was an excellent driver. The countryside was absolutely beautiful and the drive was quite memorable. We... More 

Was this review helpful? Yes
Seattle
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 17, 2014

I had been stationed in the Livorno area in the US Army 50 years ago and wanted to show my family (wife, son, and daughter-in-law) where I had enjoyed two years of my life long ago. We were on a one day stop on a cruise and I chose Papillon because they were based in Livorno and I thought they... More 

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Youngstown, Ohio
Reviewer
5 reviews 5 reviews
4 attraction reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed November 7, 2014 via mobile

We met our driver Maxmillian and find ourselves in a van that should have been retired years ago. Max was nice enough and very knowledgable but seemed bored with his job. Very monotone and unenthusiastic. There were 4 adults my husband and myself and my mom and dad. My dad is in a wheelchair and Max didn't seem real enthused... More 

Was this review helpful? Yes 1
Papi90, Responsabile relazioni con la clientela at Papillon Service Italy Tours, responded to this review

We contacted the client twice in writing to get more specifics about their dissatisfaction, with no response. The client's comment about the vehicle and driver "not being so nice" remains yet a mystery to us. The following response is the last email we sent to them, We hope that this information, particularly about where we are not allowed to stop... More 

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Questions & Answers

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?