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Papillon Service Italy Tours

via Pacinotti, 80, Livorno, Italy
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Ranked #1 of 24 activities in Livorno
Certificate of Excellence 2014
Type: Tours
Owner description: Papillon Service is a professional passenger transport company based in Livorno (Tuscany) that provides the highest standards of luxury, reliability,... more » Owner description: Papillon Service is a professional passenger transport company based in Livorno (Tuscany) that provides the highest standards of luxury, reliability, safety, convenience and personalized service.From simple transfers to full-day tours and shore excursions, Papillon Service guarantees a quality service every time at the most competitive prices. « less
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76 reviews from our community

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Date | Rating
  • English first
  • Italian first
  • Any
English first
Boston
Contributor
12 reviews 12 reviews
5 attraction reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 24, 2014 NEW

We hired Papillon Service to drive us from the Livorno port, where our cruise ship docked, to Siena and Volterra, places we had always wanted to visit. We were delighted to see Roberto, who had taken us on a wonderful wine-tasting tour a few years ago, waiting for us when we disembarked. We had an excellent time, with plenty of... More

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Plaquemine, Louisiana
Senior Contributor
30 reviews 30 reviews
4 attraction reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 24, 2014 NEW via mobile

Our family of 14 recently on a Mediterranean cruise booked 2 tours with Papillon Service. First 11 of us, 2 vans, did Livorno/Pisa/Florence. Our drivers, Julia & Cora were both knowledgeable friendly outgoing drivers. We knew they had to stay with the vans (local rules) and we had been given the option of also having a guide (extra cost which... More

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Port Arthur, TX
Contributor
15 reviews 15 reviews
3 attraction reviews
55 helpful votes 55 helpful votes
2 of 5 stars Reviewed July 15, 2014

On our Mediterranean Cruise my family wanted a more personable, individualized, complete tour of our ports of call. We used Trip Advisor to help make our tour selections. I booked Papillon out of Liverno for a tour of Florence and Pisa. It was the worst out of 11 tours. In all fairness the other 10 tours far surpassed my expectations.... More

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Papi90, Manager at Papillon Service Italy Tours, responded to this review

Papillon Service is pleased to respond to this review, as we believe it will make future clients aware of several important things about us and our service. It should be noted that many emails have gone back and forth about this matter already. A great deal of time and effort were put into discovering the specifics of the client's dissatisfaction,... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 10, 2014

Julia was an excellent driver and very good at highlighting everything of interest as we toured from Livorno to Pisa, then on to Florence and finally a nice wine tour in Tuscan country. I would book this service again! Timely, informative, and a great experience.

Was this review helpful? Yes 1
Warwick, RI
1 review
5 of 5 stars Reviewed July 10, 2014

Ciao Fellow Travelers, Despite the bizarre events that occurred the day of our excursion, our tour guide Gulia went above and beyond to accommodate my family and I. She was fabulous! The day started with baseball sized hail and rain as we departed the cruise ship, but Papillon was there waiting for us with umbrellas for all! We drove ahead... More

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California
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 7, 2014

We booked a trip to Pisa and Lucca. Nicoletta picked us up at our Livorno hotel - she speaks excellent English, is a good driver, and was a very pleasant companion for the day She took one route to Lucca, another back to Livorno to give us a variety of views. The restaurant that she suggested for lunch in Lucca... More

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Roselle, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 7, 2014

We use Papillon for a tour of Cinque Terre. It was great. They accommodated and "customized" their tour to fit our needs; several of us have difficulty walking and we had a time commitment we had to meet. They also provided a pick up and return from our hotel which was a tremendous service for us as we were about... More

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Fishers, Indiana
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 29, 2014

I booked a Cinque Terre & Pisa excursion for my family of four and found four more people from our cruise to round out the 8 available spots on the tour. Nicoletta greeted us at our ship upon arrival in Livorno. She was a doll and her English was great. She spent the entire drive to Cinque Terre giving us... More

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Chanhassen, Minnesota
Senior Contributor
44 reviews 44 reviews
11 attraction reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed June 26, 2014

Our driver Lisa was an excellent driver picked us up right outside of our ship and helped us have an excellent day around the towns of Cinque Terre. We added Pisa to our list so we only say three of the five towns but she made sure they were the best of the five. I would recommend this to anyone... More

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Sterling, Virginia
Senior Reviewer
8 reviews 8 reviews
6 attraction reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 17, 2014

We booked a private tour to Cinque Terre/Porto Venere tour while our ship was docked at La Spezia. First let me thank Sharon for telling me that Florence is almost 2 hours away each way from La Spezia. We would have wasted almost 4 out of our 9 hours sitting in a car. We wanted to see as much as... More

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