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Papillon Service Italy Tours

Address: via Pacinotti, 80, Livorno, Italy
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Ranked #2 of 34 Activities in Livorno
Certificate of Excellence 2014
Owner description: Papillon Service is a professional passenger transport company based in Livorno (Tuscany) that...
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Attraction details
Owner description: Papillon Service is a professional passenger transport company based in Livorno (Tuscany) that provides the highest standards of luxury, reliability, safety, convenience and personalized service.From simple transfers to full-day tours and shore excursions, Papillon Service guarantees a quality service every time at the most competitive prices.

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115 reviews from our community

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Date | Rating
  • English first
  • Italian first
  • Any
English first
New Hope, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
3 attraction reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 4, 2014

We booked a full day tour of the Italian countryside along with a visit to San Gimmano from the port of Livorno . This tour was great for those travelers who have already visited Pisa and Florence . They are very professional and the roads we traveled could not have been accessed by any larger vehicles . I highly recommend... More 

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Marshall, WI
Senior Contributor
24 reviews 24 reviews
11 attraction reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 3, 2014

Prior to leaving on our cruise, we booked a full day tour with Papillon. From the very first, it was clear that we were dealing with a topnotch professional company. Sharon handled the booking and answered all of our questions promptly. Roberto met us on the dock with a clean, comfortable van. Our only glitch came in our visit to... More 

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Lacey, Washington
Senior Contributor
35 reviews 35 reviews
26 attraction reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 29, 2014

This private tour of Rome for 4 hours after landing at Rome, before we could board the cruise ship, was so memorable. Marco, our driver met us promptly and absolutely went out of his way to help us with our luggage at the airport to the limo parked in the garage. I am mobility challenged, and my husband is 73... More 

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Highland, California
1 review
5 of 5 stars Reviewed November 23, 2014

We booked a full day private shore excursion with Papillon Service Italy Tours to the Cinque Terre and Pisa from the Port of Livorno. Prior to our travels, we kept in close contact with Sharon of Papillon Service regarding the ferry service we hoped to use to get to several of the different villages, as well as the weather and... More 

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Hartford, Connecticut
Senior Reviewer
9 reviews 9 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 21, 2014

A memorable day! We booked a private tour of Florence rather than using the cruise ship's packages and what a perfect decision that turned out to be. Roberto was waiting for us at the dock with a clean, comfortable car. Felt very pampered as we made our way to the city. Because my husband has some mobility issues, Roberto was... More 

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West Palm Beach, Florida
Reviewer
3 reviews 3 reviews
3 attraction reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 18, 2014

Fabrizio was on time and drove us where we wanted to go. However, he gave very few details about where we were and no info on history. Also, he spoke very softly despite prompts to talk to all 6 people in the van. His answer was that he didn't want to offend the woman sitting next to him by speaking... More 

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Winter Park, Florida
Senior Contributor
36 reviews 36 reviews
7 attraction reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed November 17, 2014

We booked a day trip shore excursion out of Livorno since we had been to Florence and were interested in villages and the countryside. We booked Chianti's charming villages. Our driver was Simone. He was enjoyable to spend the day with and most importantly was an excellent driver. The countryside was absolutely beautiful and the drive was quite memorable. We... More 

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Seattle
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 17, 2014

I had been stationed in the Livorno area in the US Army 50 years ago and wanted to show my family (wife, son, and daughter-in-law) where I had enjoyed two years of my life long ago. We were on a one day stop on a cruise and I chose Papillon because they were based in Livorno and I thought they... More 

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Youngstown, Ohio
Reviewer
5 reviews 5 reviews
4 attraction reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed November 7, 2014

We met our driver Maxmillian and find ourselves in a van that should have been retired years ago. Max was nice enough and very knowledgable but seemed bored with his job. Very monotone and unenthusiastic. There were 4 adults my husband and myself and my mom and dad. My dad is in a wheelchair and Max didn't seem real enthused... More 

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Papi90, Responsabile relazioni con la clientela at Papillon Service Italy Tours, responded to this review

We contacted the client twice in writing to get more specifics about their dissatisfaction, with no response. The client's comment about the vehicle and driver "not being so nice" remains yet a mystery to us. The following response is the last email we sent to them, We hope that this information, particularly about where we are not allowed to stop... More 

Saint Louis, Missouri
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 28, 2014

Our group of four booked a private excursion to Florence and San Gimignano through Papillon Service Italy Tours and could not have been happier. Our guide (Sabrina) was very informative and friendly. After touring Florence and seeing the beautiful sites, she whisked us away to a beautiful area in the countryside of San Gimignano for an outstanding lunch at this... More 

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?