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Papillon Service Italy Tours

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Address: via Pacinotti, 80, Livorno, Italy
Website
Description: Papillon Service is a professional passenger transport company based in...
Papillon Service is a professional passenger transport company based in Livorno (Tuscany) that provides the highest standards of luxury, reliability, safety, convenience and personalized service.From simple transfers to full-day tours and shore excursions, Papillon Service guarantees a quality service every time at the most competitive prices.
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TripAdvisor Reviewer Highlights

Read all 122 reviews
Visitor rating
  • 113
    Excellent
  • 5
    Very good
  • 2
    Average
  • 2
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  • 0
    Terrible
Great tour with Papillon from Palermo cruise port!

Eight of us from our cruise critic roll call arranged a private tour from the Palermo Sicily cruise port with Papillon Service Italy tours. Our driver/guide from Papillon... read more

5 of 5 starsReviewed May 26, 2015
startraindd
,
Pennsylvania
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122 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • Italian first
  • Any
English first
Pennsylvania
Top Contributor
113 reviews 113 reviews
46 attraction reviews
85 helpful votes 85 helpful votes
5 of 5 stars Reviewed May 26, 2015 NEW

Eight of us from our cruise critic roll call arranged a private tour from the Palermo Sicily cruise port with Papillon Service Italy tours. Our driver/guide from Papillon Service Italy was waiting for us just steps from the gangway. He has a very large VW van, which we were surprised, had only eight seats (four rows of two seats). This... More 

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Michigan
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 20, 2015

We absolutely loved the service provided by Papillon! From having a very nice van with WiFi to our wonderful driver and tour guide Roberto plus the amazing visit to Tuscany! What else could we ask for? Oh yeah! Sharon made the process very pleasant! She was very helpful and accomodating! I would totally recommend them and hopefully have the opportunity... More 

Was this review helpful? Yes 1
Jansenville, South Africa
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 11, 2015

We were a group of 4 people that enjoyed a wonderful day with our driver Roberto. He was very knowledgeable and showed us the beautiful Tuscan countryside. He went out of his way to show us as much as possible during our short day (cruise day excursion). Highly Highly Highly recommend them!

Was this review helpful? Yes 1
Morgan Hill
Contributor
19 reviews 19 reviews
3 attraction reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed April 14, 2015

Overall contact with the company is quick and efficient. Sharon responded quickly via email. Our driver guide Giulia showed up at 7:30am as planned. From Livorno we headed to our first stop Portovenere and allowed one hour to explore the area. The village is small so one hour is fine. The original plan to take the ferry to Manarola was... More 

Was this review helpful? Yes 1
logan
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 8, 2015

Two friends, my daughter and I recently enjoyed a two week vacation to France and Italy. One of the high lights of our vacation was a day excursion we booked through Papillon Service Tours. It was a day excursion from Florence to the Chianti region, Greve, and Sienna. Sharon was the travel guide that helped us book the tour. She... More 

Was this review helpful? Yes 1
Houston, Texas
Senior Reviewer
9 reviews 9 reviews
4 attraction reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 28, 2015 via mobile

Roberto was our driver and provided excellent service for our day trip to Siena and Voltera....a nice alternative to a trip to Florence if your ship stops in Livorno....Roberto even suggested a 15 minute stop at a unique castle/fortress we were passing by (last defense for Siena against Florence). And it was wonderful ...tidal of a well done day....

Was this review helpful? Yes 1
Sydney, Australia
Senior Reviewer
10 reviews 10 reviews
6 attraction reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 21, 2015

We were on a cruise in December/January & Livorno was one of the ports we stopped at. I did a lot of research and decided to book a countryside, winery & Pisa tour with Papillon. Pisa was pretty good, very few tourists there at the time, it was also low season too. We had pre booked to climb the steps... More 

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Papi90, Responsabile relazioni con la clientela at Papillon Service Italy Tours, responded to this review

We contacted the client by email about this review and did not receive a response after 5 days. Normally after a negative review appears we contact the client directly, providing the details as recalled by the driver-guide so that the client can respond before we post anything publicly. As we haven't heard from the client we've decided to go ahead... More 

Kuala Lumpur, Malaysia
Reviewer
3 reviews 3 reviews
3 attraction reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 23, 2014

We used Papillon Service for our shore excursion at Livorno on 7 June 2014. It was a joy to communicate with Sharon who handled our booking before our trip; we even received a reminder before we arrived at the port. Sharon is very prompt with her reply and is very helpful with our questions. This was the second time I... More 

Was this review helpful? Yes 4
New Hope, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
3 attraction reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 4, 2014

We booked a full day tour of the Italian countryside along with a visit to San Gimmano from the port of Livorno . This tour was great for those travelers who have already visited Pisa and Florence . They are very professional and the roads we traveled could not have been accessed by any larger vehicles . I highly recommend... More 

Was this review helpful? Yes 3
Marshall, WI
Senior Contributor
24 reviews 24 reviews
11 attraction reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed December 3, 2014

Prior to leaving on our cruise, we booked a full day tour with Papillon. From the very first, it was clear that we were dealing with a topnotch professional company. Sharon handled the booking and answered all of our questions promptly. Roberto met us on the dock with a clean, comfortable van. Our only glitch came in our visit to... More 

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Papi90, Responsabile relazioni con la clientela at Papillon Service Italy Tours, responded to this review

Thank you for your review and feedback about Pisa. I wasn't aware you wanted to go into any of the monuments in Pisa, I'm so sorry! Yes, the opening hours in November are pretty limited. In a popular tourist spot like Pisa you wouldn't think things would open so late, but in low season that's how it is. It should... More 

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Questions & Answers

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?