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SAT Group Tours

73 Corso Umberto, 98039 Taormina, Sicily, Italy
39 0942 24653
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Ranked #19 of 32 activities in Taormina
Certificate of Excellence 2014
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Type: Tours
Owner description: Sat Group is the only one in Sicily acting as transportation company, as well as Destination Management Company and travel agency IATA member,... more » Owner description: Sat Group is the only one in Sicily acting as transportation company, as well as Destination Management Company and travel agency IATA member, specialized in supporting the incoming tourist flow. With over 30000 passengers per year, Sat Group has the most important multilingual excursions program towards the major Sicilian destinations with guaranteed departure from Taormina area. The excursion’s quality is guaranteed by the use of a team of tour leaders and local guides directly trained by the company for every single site. « less
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140 reviews from our community

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Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Grays Thurrock, United Kingdom
Senior Contributor
49 reviews 49 reviews
6 attraction reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed July 23, 2014 NEW

Went on thr evening tour to the north side of Mount Etna by coach to 1,800m SAT and then a further 1,000m by 4wd bus to the Volcano Observatory from where we could see the lave flowing down the mountain. Reasonably priced an well organised.

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Liverpool, United Kingdom
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 17, 2014 NEW

We booked a couple of day excursions with SAT, only reading the reviews after booking. Based on some of the comments, we'd have been forgiven for wanting to cancel, but weighing up the responses by the company gave enough reassurance that things weren't likely to be nearly as bad as a couple of reviews suggested. It's important to bear in... More

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Liverpool, United Kingdom
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 16, 2014 via mobile

Just back from a fabulous trip in Taormina. Went on two SAT tours - Etna round trip and Panarea/Stromboli. Myself and my husband booked the tours in the shop - friendly service. First tour was the Etna round trip - coach left on time with friendly guide, translations in 3 languages. First stop visit to Alcantara, we opted to pay... More

Was this review helpful? Yes 1
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed June 29, 2014

It seems that company is highly profit oriented, instead of customer oriented. I have booked the "Etna sunset trip". While entering the bus, I was pretty skeptic as there were plenty of black clouds covering the Mount Etna. The guide though has told that the weather is fine up there and we will have great views. I am not the... More

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Freetraveller39, Direttore generale at SAT Group Tours, responded to this review

Dear Pitki, first of all, we are profusely sorry that you could not enjoy your experience during the excursion Etna Sunset with SAT Group. Reading your review we understand that your complain is about weather conditions on Mount Etna. We go to Mount Etna every single day with our excursions and the operability of the ascent to the top craters... More

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed June 10, 2014

We paid 90 Euro each to be herded on to a tiny boat with 300 odd other tourists, pushing and shoving each other. Nowhere to sit and next to no chance of seeing the views without hoards of people waving cameras in front of you, unless you are prepared to be very aggressive. I am surprised it is legal to... More

Was this review helpful? Yes 1
Freetraveller39, Responsabile relazioni con la clientela at SAT Group Tours, responded to this review

Dear Customer, after reading your feedback, we need immediately to underline as a priority that our partner boat company never works with overbooking, that is against the law and against professionalism! We do believe that you would have preferred a customized service rather then a group service which has a complete different standard of service. Representing a company that provides... More

Nottingham, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 8, 2014

Wonderful trip in Siracusa! The local guide made it all interesting, witha splendid view of the greek theater, a jewel of ancient Sicily, and then... Ortigia, the historical city center with fountains and ancient temples. I raccommend this trip with SAT, bus very clean and comfortable with an excellent tour leader always at our disposal

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Freetraveller39, Responsabile relazioni con la clientela at SAT Group Tours, responded to this review

Dear Customer, we wish to profusely thank you for the wonderful words you use towards our company and organization. We are also happy that you have appreciated and enjoyed Siracusa as a wonderful site and are promoting it to other travellers. We wish to have you onboard again to make you discover other treasures of Sicily. All the best. More

Christchurch, New Zealand
2 reviews
5 of 5 stars Reviewed June 6, 2014

beautiful excursion to Mount Etna! excellent organization of SAT, the bus clean and comfortable. tour leader Santo and driver very friendly. and then... Etna ... a wonder of nature! a queen who dominates Sicily!

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Freetraveller39, Responsabile relazioni con la clientela at SAT Group Tours, responded to this review

Dear Thomas C, your review really rewards our constant effort in doing our job as best as we can. It was in fact a real pleasure to receiving your feedback on the excursion to Mount Etna you have done with SAT. Thank you for your precious feedback! General Manager More

Perth
Contributor
16 reviews 16 reviews
5 attraction reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed June 2, 2014

Hi everyone Always wanted to see an active volcano? Well I had dreamt of visiting Stromboli but what I had not dreamt of was the horror of the boat trip. What can only be described as archaic 1960's Italian style organisation the boat was hopelessly overbooked so we had to stand for most of the 2hour trip - in the... More

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Freetraveller39, Responsabile relazioni con la clientela at SAT Group Tours, responded to this review

Hello Kingsley, your review, although it contains some constructive criticism, seems really overly dramatized. First of all, we would definitely have preferred that you had done all these reports to our guide who would have taken care of your specific problems, indicating the critics directly to the shipping company and removing your discomfort. In addition, the shipping company TARNAV, we... More

Fossano, Italy
Senior Reviewer
6 reviews 6 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 14, 2014

I booked two excursions with SAT at the very beginning of the 2014 season. The first one was to Agrigento and the second was to Panarea and Stromboli. I couldn't ask for a better service. The guides in both excursions were really nice and knowledgeable. Franco, our guide during the Panarea trip, was fantastic! Federico, the agency responsible in the... More

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Freetraveller39, Direttore at SAT Group Tours, responded to this review
Google Translation

Gentile Fedeferer, Grazie tante per la sua Recensione. Siamo molto contenti che siate rimasti soddisfatti delle nostre escursioni. Sarà mia... More

Sydney, Australia
Reviewer
5 reviews 5 reviews
5 attraction reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 29, 2013

The Agrigento tour was a complete waste of money. The guide was hopeless and kept on talking in French even though we were the English speaking group. Be careful, the tours are expensive andwhen you get top the sites they hit you again for the entry price and head sets!! The guide on the bus loved the sound of his... More

Was this review helpful? Yes 1
Freetraveller39, Responsabile relazioni con la clientela at SAT Group Tours, responded to this review

Hello Kym D, we are sorry to read that you did not have a satisfactory experience with our company. On this tour two guides are provided, one is a tour leader on the bus who is in charge to give information on the destination of the trip and of course a general overview of Sicily, regarding history, art and costumes,... More

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