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SAT Group Tours

73 Corso Umberto, 98039 Taormina, Sicily, Italy
39 0942 24653
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Ranked #18 of 32 Activities in Taormina
Certificate of Excellence 2014
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Type: Tours
Owner description: Sat Group is the only one in Sicily acting as transportation company, as well as Destination Management Company and travel agency IATA member,... more » Owner description: Sat Group is the only one in Sicily acting as transportation company, as well as Destination Management Company and travel agency IATA member, specialized in supporting the incoming tourist flow. With over 30000 passengers per year, Sat Group has the most important multilingual excursions program towards the major Sicilian destinations with guaranteed departure from Taormina area. The excursion’s quality is guaranteed by the use of a team of tour leaders and local guides directly trained by the company for every single site. « less
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148 reviews from our community

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Date | Rating
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English first
London
Contributor
17 reviews 17 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed August 24, 2014 NEW via mobile

We booked the trip via our hotel,the pickup should have been at 9am from the cable car station...they arrived at 9:30...no apology from the grumpy rep...it was nearly two hours to the outlet centre. The Centre was very good with lots of named brands at reduced price...the tour guide provided a 10% discount card for some shops but this did... More

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Freetraveller39, Direttore generale at SAT Group Tours, responded to this review

Dear Mr Paxton, with regret we read that your experience during the shopping tour to the Sicilia Outlet Village with our company has not been completely satisfactory. We are glad to have the chance to go through the different issues of your review in order to better clarify. We have checked with all our staff in order to analyse your... More

Madrid, Spain
Top Contributor
167 reviews 167 reviews
42 attraction reviews
142 helpful votes 142 helpful votes
3 of 5 stars Reviewed August 6, 2014

I went on the Panarea/Stromboli tour with SAT from Taormina. 90 euros will get you bus to Milazzo, the ferry to both islands, plus a couple of small detours around some points of interest, commentary during the trip, dinner (simple but filling pasta, water, wine and bread) and also cruising around the base of Stromboli in the evening to see... More

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Freetraveller39, Direttore generale at SAT Group Tours, responded to this review

Dear Nomapnowo, we wish to profusely thank you for having written your feedback on the excursion to Panarea & Stromboli. In your long and detailed review all aspects are positive a part the eccess of crowd that you have found at the islands and that is probably the reason of your low rate. We are sorry for that! Unfortunately crowds... More

Aberdeen, UK
Top Contributor
171 reviews 171 reviews
88 attraction reviews
104 helpful votes 104 helpful votes
4 of 5 stars Reviewed August 2, 2014

We organised 2 trips with SAT, 1 prior to leaving the UK via online booking, and 1 when we were in Taormina. Both times the booking was straightforward. Buses leave from the main bus station in Taormina and are large buses with usually around 20-30 people on the tour. However, there are usually several nationalities on board so passengers tend... More

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Freetraveller39, Direttore generale at SAT Group Tours, responded to this review

Dear Jo_Aberde, we would like to thank you very much for your precious review regarding the tour to Agrigento and Piazza Armerina you have done with SAT Group. With great satisfaction we read your feedback with all useful information for other potential customers. Regarding the tour, we are proud to affirm that our company represents the ideal way to visit... More

Fareham, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 29, 2014

Went on the Etna sunset trip while the volcano was rather active. After parking the jeeps near the observatory the Alpine guides led us on a 1 mile trek to the lava flow. We were allowed to stand within 10-15 metres of the flow, just an amazing site. Evening ended with a nice Meal at a local restaurant. Our American... More

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Freetraveller39, Direttore generale at SAT Group Tours, responded to this review

Dear Josem_CFC, you have been very lucky!! First; you have seen the eruption! Second; you have walked so close to the lava flow. This is a very rare occasion and it happens once in a lifetime! Thank you for reporting this incredible experience to other travellers. We send you our best regards from Taormina. General Mangager More

Delray Beach, Florida
Senior Reviewer
10 reviews 10 reviews
3 attraction reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 26, 2014

Franca and his wife wonderful people. I can see why they filmed the 3 Godfathers at the wonderful Palace. The Property is beautiful. He is so kind I loved being part of his family while having coffee and cookies. You Must See this house . It is better in Person.

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Freetraveller39, Direttore generale at SAT Group Tours, responded to this review

Dear Siabarton, it is such a pleasure to receive your review on the Godfather tour. This is in fact a tailor made tour which is available on request and is organized only for individuals and small groups. It is always a great success! We will pass your appreciation to the Baron and his wife, they will be happy to know... More

Grays Thurrock, United Kingdom
Senior Contributor
49 reviews 49 reviews
6 attraction reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed July 23, 2014

Went on thr evening tour to the north side of Mount Etna by coach to 1,800m SAT and then a further 1,000m by 4wd bus to the Volcano Observatory from where we could see the lave flowing down the mountain. Reasonably priced an well organised.

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Freetraveller39, Direttore generale at SAT Group Tours, responded to this review

Dear Graham H, we wish to thank you so much for having posted your feedback on the excursion to Mount Etna. It has been brief and effective. We are sure that this will be helpful for other travellers that are planning their excursions schedule. We send you our warmest regards from Taormina. General Manager More

Liverpool, United Kingdom
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 17, 2014

We booked a couple of day excursions with SAT, only reading the reviews after booking. Based on some of the comments, we'd have been forgiven for wanting to cancel, but weighing up the responses by the company gave enough reassurance that things weren't likely to be nearly as bad as a couple of reviews suggested. It's important to bear in... More

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Freetraveller39, Direttore generale at SAT Group Tours, responded to this review

Dear lfcjimmy , we are very grateful to you for having written your feedback about the excursions with our company. As you perfectly explain we provide group tours although we can also customize some tailor-made excursions for those who wish, with different comforts but also different prices. The private motorboat used for the sea excursions is a huge boat suitable... More

Liverpool, United Kingdom
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 16, 2014 via mobile

Just back from a fabulous trip in Taormina. Went on two SAT tours - Etna round trip and Panarea/Stromboli. Myself and my husband booked the tours in the shop - friendly service. First tour was the Etna round trip - coach left on time with friendly guide, translations in 3 languages. First stop visit to Alcantara, we opted to pay... More

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Freetraveller39, Direttore generale at SAT Group Tours, responded to this review

Dear Freda1398, we wish to thank you very much for taking your time in writing the feedback about SAT Group tours. As a matter of fact, our company goal is to keep a constant quality standard for our services besides focusing on the satisfaction of each individual guest. We wish to thank you for describing all the different aspects of... More

Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed June 29, 2014

It seems that company is highly profit oriented, instead of customer oriented. I have booked the "Etna sunset trip". While entering the bus, I was pretty skeptic as there were plenty of black clouds covering the Mount Etna. The guide though has told that the weather is fine up there and we will have great views. I am not the... More

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Freetraveller39, Direttore generale at SAT Group Tours, responded to this review

Dear Pitki, first of all, we are profusely sorry that you could not enjoy your experience during the excursion Etna Sunset with SAT Group. Reading your review we understand that your complain is about weather conditions on Mount Etna. We go to Mount Etna every single day with our excursions and the operability of the ascent to the top craters... More

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed June 10, 2014

We paid 90 Euro each to be herded on to a tiny boat with 300 odd other tourists, pushing and shoving each other. Nowhere to sit and next to no chance of seeing the views without hoards of people waving cameras in front of you, unless you are prepared to be very aggressive. I am surprised it is legal to... More

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Freetraveller39, Responsabile relazioni con la clientela at SAT Group Tours, responded to this review

Dear Customer, after reading your feedback, we need immediately to underline as a priority that our partner boat company never works with overbooking, that is against the law and against professionalism! We do believe that you would have preferred a customized service rather then a group service which has a complete different standard of service. Representing a company that provides... More

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