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Address: 73 Corso Umberto, 98039, Taormina, Sicily, Italy
Phone Number: +39 0942 24653
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Description:

Sat Group is the only one in Sicily acting as transportation company, as...

Sat Group is the only one in Sicily acting as transportation company, as well as Destination Management Company and travel agency IATA member, specialized in supporting the incoming tourist flow. With over 30000 passengers per year, Sat Group offers the most important multilingual excursions program towards the major Sicilian destinations with guaranteed departure from Taormina area. The excursion's quality is guaranteed by the use of a team of tour leaders and local guides directly trained by the company for every single site.

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TripAdvisor Reviewer Highlights

Read all 206 reviews
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  • 120
    Excellent
  • 35
    Very good
  • 20
    Average
  • 15
    Poor
  • 16
    Terrible
Etna excursion

It was clear from the beginning that SAT had a great experience in organizing this trip, everything went smoothly. Our guide, Alfredo shared all the necessary information with the... read more

4 of 5 starsReviewed October 22, 2015
GyorgySz
,
Prague, Czech Republic

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206 Reviews from our TripAdvisor Community

Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Fossano, Italy
Level Contributor
225 reviews
122 attraction reviews
common_n_attraction_reviews_1bd8 71 helpful votes
3 of 5 stars Reviewed December 26, 2015

I probably had too high expectations for this trip and I ended up a little disappointed. It was not bad but that was the kind of excursion you definitely would not do twice. Lipari was really nothing special per se and I ended up disappointed by Vulcano. If you want to see the Eolian Islands and you have little time,... More 

Helpful?
Thank Fedefederiv
Freetraveller39, Responsabile relazioni con la clientela at SAT Group Tours, responded to this review

Daily trip to lipari and vulcano Dear Customer, thank you for taking your time in writing your comment that shows immediately a personal opinion on the natural beauty of the Aeolian Islands rather than an effective opinion on our services. The impression when reading your comment is that you did not find so much interest in Lipari and Vulcano islands.... More 

Kilkenny, Ireland
Level Contributor
5 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed November 9, 2015

The buses were comfortable and had AC. Unfortunately they did not have toilets on them. They were very good as delivery the locations as promised. But what really annoyed me about this was the tour guide who was expected to speak a couple of different languages. His English was also very poor so I missed on 90% of what he... More 

Helpful?
Thank IrishToblerone
Freetraveller39, Responsabile relazioni con la clientela at SAT Group Tours, responded to this review

Dear Customer, thank you very much for your review. We would like to underline that regarding the use of toilets on board, they are used during the very long distances such as tour of Sicily, Italy and Europe, in the case of day tours we always stop for service in a gasoline station or at a restaurant. This stop is... More 

Godollo, Hungary
1 review
5 of 5 stars Reviewed October 23, 2015

Well organized tour. We recommend this tour for those visitors who want to see as much as possible in Sicilia during their short stay in Taormina. The tour was and all-day event (It takes about 3hrs to get to Palermo from Taormina and return), and what we paid for was what we have got. We really enjoined the walking tour... More 

Helpful?
Thank julia9532015
Freetraveller39, Responsabile relazioni con la clientela at SAT Group Tours, responded to this review

Dear Customer, your review really rewards our constant effort in doing our job as best as we can. It was, in fact, a real pleasure to receiving your feedback on the excursion to Palermo & Cefalù you have done with SAT. We are happy to send you our warmest regards, hoping to having you onboard again. SAT Group Incoming Department... More 

Prague, Czech Republic
Level Contributor
5 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed October 22, 2015

It was clear from the beginning that SAT had a great experience in organizing this trip, everything went smoothly. Our guide, Alfredo shared all the necessary information with the group several times and helped us bypass the queue when getting in the cable car. We booked the excursion directly with the tour operator and got 10% discount from the final... More 

Helpful?
Thank GyorgySz
Freetraveller39, Responsabile relazioni con la clientela at SAT Group Tours, responded to this review

Dear Customer thank you for underlining the fact that SAT Group is a professional in organizing tours and has a long experience in this field. It really matters to us! That's the best advertising for our company and our tourist destinations! Besides that, we wish to thank you for mentioning our professional Guide Mr Alfredo who believes so much in... More 

Moscow, Russia
Level Contributor
12 reviews
common_n_attraction_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed October 19, 2015

We decided to go on tour and not able to get to Etna by car. It was our mistake. Huge 2-story bus with a guided tour in 2 languages - German and English, but the worst thing - is the guide, ifor all i remember Greta or Grace! Woman in old age, which is not exactly a special education guide!!!... More 

Helpful?
Thank Tamili1983
Freetraveller39, Responsabile relazioni con la clientela at SAT Group Tours, responded to this review

Dear Customer, we are glad we have the possibility to write our comment over your review. First of all, we would like to underline the importance of weather for all excursions to Mount Etna, especially the ones including the ascent to the summit craters. Weather on Mount Etna is very changeable and especially when the wind is involved the ascent... More 

Frankfurt, Germany
Level Contributor
7 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed October 12, 2015

Make no mistake, trips with SAT are as touristy as it gets. Most likely you're going in a doubledecker bus, so groups are usually big. Explenations are given in Italian, English and German, and it's totally up to your guide if you get a lot, or rather little. When you arrive at your destination there's usually another guide for visiting... More 

Helpful?
Thank anneri-wilwarin
Freetraveller39, Responsabile relazioni con la clientela at SAT Group Tours, responded to this review

Dear Customer, thank you for your feedback. As a matter of fact SAT Group has a long tradition in Sicilian tourism and is cooperating with all agencies and tour operators of the area, which means that we deal every day with a large number of visitors. All schedules of our tours have been planned and tested through the years keeping... More 

Martin, Slovakia
Level Contributor
7 reviews
common_n_attraction_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed October 9, 2015

We purchased the bus trip to the Valley of Temples & Piazza Armerina by the SAT group on 2 October 2015. The trip was quite long, 13 hours. We were surprised by high interest in the trip - the SAT dispatched two full buses. Trip to Agrigento takes 3 hours, but the SAT makes a stop in the Autogril station,... More 

Helpful?
Thank Vladimir B
Freetraveller39, Responsabile relazioni con la clientela at SAT Group Tours, responded to this review

Dear Customer, your review really rewards our constant effort in doing our job as best as we can. You give a precise description of everything which is very helpful for those ones who are planning to visit Agrigento & Piazza Armerina. Trips are long since distances are remarkable in Sicily, so it is advisable to use a tour operator with... More 

london
Level Contributor
28 reviews
common_n_attraction_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed October 5, 2015

This tour was too long with too much padding could of been covered in half the time. Quite a few inaccuracies in the commentary. Unfortunately in hind sight hiring a taxi for half a day would of been a better way to do this.

Helpful?
Thank drjimmy51
Freetraveller39, Responsabile relazioni con la clientela at SAT Group Tours, responded to this review

Dear Customer, thank you for your review. The name of the tour Etna Round Alcantara already tells about the carrying out of the program. As a matter of fact, our company offers four different excursions to Mount Etna and this one, in particular, is exploring the whole foot of Etna in a circle including all peculiar parts. Being Mount Etna... More 

Bristol
Level Contributor
22 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed September 30, 2015

These tours are cheap, but ridiculously early departures. The smaller tours may cost more, but you will not wish to take more than one of these. No way to spend your days in Sicily. Staff seem tired and irritated by guests. Our coach driver and guide left us outside a service station in the rain, lockign the bus, while they... More 

Helpful?
Thank PobreHombre
Freetraveller39, Responsabile relazioni con la clientela at SAT Group Tours, responded to this review

Dear Customer, we understand you would have preferred a tailor made tour with other kinds of costs as you do not like to follow the group. Early departures are unavoidable considering the size of Sicily and when you have to cover more than 500 kilometres to get to and from a destination it is normal to have to leave early... More 

Liverpool, United Kingdom
Level Contributor
78 reviews
33 attraction reviews
common_n_attraction_reviews_1bd8 53 helpful votes
2 of 5 stars Reviewed September 28, 2015

€90 something euros per person trip to Panarea and Stromboli. We were told to get to the bus terminal 10 mins before 9am, to get the organised bus to the port, so we arrived a little early and waited with lots of other people who were also going on the trip. At 9:10 a coach came which was already pretty... More 

Helpful?
2 Thank Lwhittaker1
Freetraveller39, Responsabile relazioni con la clientela at SAT Group Tours, responded to this review

Dear Customer, it would have been helpful for us to know the exact date of the excursion so we could reconstruct the events more easily. In this case, we will give general explanations. The bus that you took was coming from other stops we carry out for our customers as SAT Group collects customers in Taormina as well as in... More 

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