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Norfolkline Dunkerque

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Address: Dunkirk, France
Phone Number: 0844 847 5042
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TripAdvisor Reviewer Highlights

Read all 108 reviews
Visitor rating
  • 18
    Excellent
  • 41
    Very good
  • 18
    Average
  • 20
    Poor
  • 11
    Terrible
cold breakfast and no wifi

we have traveled on this route many times as it is better for us as we travel to Germany. the Boats are good and a pleasure to travel on. they advertise free wifi that used to... read more

3 of 5 starsReviewed December 29, 2015
Raw10stall
,
Rossendale
via mobile
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108 Reviews from our TripAdvisor Community

Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Rossendale
Level Contributor
177 reviews
89 attraction reviews
common_n_attraction_reviews_1bd8 90 helpful votes
3 of 5 stars Reviewed December 29, 2015 via mobile

we have traveled on this route many times as it is better for us as we travel to Germany. the Boats are good and a pleasure to travel on. they advertise free wifi that used to be the case along while ago now it never seams to work the last two crossings it worked while in port but not at... More 

Helpful?
Thank Raw10stall
London, England, United Kingdom
Level Contributor
31 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed December 21, 2015

Whenever I take the car to and from France I travel between Dunkirk and Dover on DFDS ferries. Please note that the Norfolkline business was acquired by DFDS a few years ago. DFDS ferries are generally punctual and provide a clean and efficient service. I always travel this way. Please note that the terminal facilities in Dunkirk are basic but... More 

Helpful?
Thank Malo H
Tamworth, United Kingdom
Level Contributor
39 reviews
20 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed November 17, 2015

I have never been in such a dirty public area as the ferry port at Dunkerque. The place needs knocking down. The toilets were not fit for human use. The drinks machines didn't work at all, not one of them. We would advise you take your own snacks and drinks for the car wait there.

Helpful?
Thank John C
Bacharach, Germany
Level Contributor
9 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed September 22, 2015

Award winning? We joked that the award must have been for sullen staff, dirty toilets, grubby tables, nobody to offer advice on car decks, poor signage for finding the way. Overpriced catering. No cutlery. "We don't do cutlery" paper napkin dispensers empty. Lots of young students having to sit on the floor for the journey. Cheap and cheerful can be... More 

Helpful?
Thank 177suzanne
France
Level Contributor
62 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 21 helpful votes
1 of 5 stars Reviewed September 15, 2015

we travelled on this ferry once and never again! Having dined on board and later visiting the "ladies" felt quite horrified to see the person who had served our meal in the same uniform/clothes cleaning the toilets!! The cost of the ticket was the same as other cross channel ferries, who seem to be able to afford to employ kitchen... More 

Helpful?
Thank jeanssis
Coffs Harbour, Australia
Level Contributor
14 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed September 1, 2015

We waited for ever to board. The so called cafe was just machines and toilets worse than i have seen in many third world countries. Ferry was chockers and i could find nowhere to escape screaming kids or smokers. Had the worst cup of tea in the world. Tannoy was unintelligible. Apart from that it was great!

Helpful?
Thank paddock2
Level Contributor
19 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed August 31, 2015

have travelled on the dunkerque to dover service when Norfolk line first started it and was good now dfds has taken over it the pack it with full of double decker coaches which means by the time you get on there no place to sit after 10 years I will now use another crossing very disappointed

Helpful?
Thank yoda2424
Harpenden, United Kingdom
Level Contributor
249 reviews
93 attraction reviews
common_n_attraction_reviews_1bd8 160 helpful votes
2 of 5 stars Reviewed August 28, 2015

Very poor service when entering the port along with poor signage to get you there.. Slow checking in -long queues , poor facilties in building only vending machines. Yet again ferry delays - 2 hours late - no screens to tell you all switched of- a right S+++ hole. Ferry also 30 mins late leaving Dover, Food on board ghastly... More 

Helpful?
Thank henlowboy
Saltash, United Kingdom
Level Contributor
5 reviews
common_n_attraction_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed August 25, 2015

DFDS have always been our main choice when crossing the channel. The boats have always been clean and the staff have always been helpful however Dunkerque port really is a let down for DFDS. The terminal building is deserted, The only members of staff work in the Reception area and the Ticket Sales area. The toilets were in a disgusting... More 

Helpful?
1 Thank Jack B
London, United Kingdom
Level Contributor
92 reviews
44 attraction reviews
common_n_attraction_reviews_1bd8 28 helpful votes
2 of 5 stars Reviewed August 24, 2015

Norfolkline was taken over by DFDS a few years ago. The ferry terminal and the ferrys have sadly deteriorated under DFDS. The toilets in Dunkerque ferry port are a total disgrace.

Helpful?
Thank teibaz

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