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Norfolkline Dunkerque

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Address: Dunkirk, France
Phone Number: 0844 847 5042
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TripAdvisor Reviewer Highlights

Read all 104 reviews
Visitor rating
  • 18
  • 39
    Very good
  • 17
  • 19
  • 11
Ferries good, Dunkerque port in need of restoration

DFDS have always been our main choice when crossing the channel. The boats have always been clean and the staff have always been helpful however Dunkerque port really is a let... read more

3 of 5 starsReviewed August 25, 2015
Jack B
Saltash, United Kingdom
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104 Reviews from our TripAdvisor Community

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Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Tamworth, United Kingdom
Level Contributor
15 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago

I have never been in such a dirty public area as the ferry port at Dunkerque. The place needs knocking down. The toilets were not fit for human use. The drinks machines didn't work at all, not one of them. We would advise you take your own snacks and drinks for the car wait there.

Thank John C
Bacharach, Germany
Level Contributor
7 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed September 22, 2015

Award winning? We joked that the award must have been for sullen staff, dirty toilets, grubby tables, nobody to offer advice on car decks, poor signage for finding the way. Overpriced catering. No cutlery. "We don't do cutlery" paper napkin dispensers empty. Lots of young students having to sit on the floor for the journey. Cheap and cheerful can be... More 

Thank 177suzanne
Kent, United Kingdom
Level Contributor
51 reviews
common_n_attraction_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed September 15, 2015

we travelled on this ferry once and never again! Having dined on board and later visiting the "ladies" felt quite horrified to see the person who had served our meal in the same uniform/clothes cleaning the toilets!! The cost of the ticket was the same as other cross channel ferries, who seem to be able to afford to employ kitchen... More 

Thank jeanssis
Coffs Harbour, Australia
Level Contributor
13 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed September 1, 2015

We waited for ever to board. The so called cafe was just machines and toilets worse than i have seen in many third world countries. Ferry was chockers and i could find nowhere to escape screaming kids or smokers. Had the worst cup of tea in the world. Tannoy was unintelligible. Apart from that it was great!

Thank paddock2
Level Contributor
19 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed August 31, 2015

have travelled on the dunkerque to dover service when Norfolk line first started it and was good now dfds has taken over it the pack it with full of double decker coaches which means by the time you get on there no place to sit after 10 years I will now use another crossing very disappointed

Thank yoda2424
Harpenden, United Kingdom
Level Contributor
237 reviews
90 attraction reviews
common_n_attraction_reviews_1bd8 156 helpful votes
2 of 5 stars Reviewed August 28, 2015

Very poor service when entering the port along with poor signage to get you there.. Slow checking in -long queues , poor facilties in building only vending machines. Yet again ferry delays - 2 hours late - no screens to tell you all switched of- a right S+++ hole. Ferry also 30 mins late leaving Dover, Food on board ghastly... More 

Thank henlowboy
Saltash, United Kingdom
Level Contributor
5 reviews
common_n_attraction_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed August 25, 2015

DFDS have always been our main choice when crossing the channel. The boats have always been clean and the staff have always been helpful however Dunkerque port really is a let down for DFDS. The terminal building is deserted, The only members of staff work in the Reception area and the Ticket Sales area. The toilets were in a disgusting... More 

1 Thank Jack B
London, United Kingdom
Level Contributor
92 reviews
44 attraction reviews
common_n_attraction_reviews_1bd8 27 helpful votes
2 of 5 stars Reviewed August 24, 2015

Norfolkline was taken over by DFDS a few years ago. The ferry terminal and the ferrys have sadly deteriorated under DFDS. The toilets in Dunkerque ferry port are a total disgrace.

Thank teibaz
Level Contributor
50 reviews
31 attraction reviews
common_n_attraction_reviews_1bd8 58 helpful votes
2 of 5 stars Reviewed August 22, 2015

The initial crossing from Dover to Dunkirk went smoothly and was uneventful. The return crossing was poor. I arrived in plenty of time (four hours or so before due to leave). You are not allowed to check in more than two hours prior to departure. I joined the queue to check-in with two hours to go and was told that... More 

Thank ed603em
London, United Kingdom
Level Contributor
34 reviews
12 attraction reviews
common_n_attraction_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed August 17, 2015

I’m shocked that DFDS haven’t made the most of this site – there is so much money to be made here but in reality the facilities are very poor considering you are told to arrive at least 90 minutes before your ferry departs. The toilets smelt terrible and the smell wafted through the whole building and made a 4 Euro... More 

Thank Barry_Bazz4

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  • Do I have to buy a ticket for my infant?
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  • Is there a restaurant or café onsite?