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Chanel

#42 of 472 Shopping in Paris
Certificate of Excellence
Neighborhood:
Louvre / Palais-Royal
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Address: 31, rue Cambon, 75001 Paris, France
Phone Number: 33-1-42-86-28-00
Website
Activities: Shopping

TripAdvisor Reviewer Highlights

Read all 101 reviews
Visitor rating
  • 60
    Excellent
  • 21
    Very good
  • 12
    Average
  • 1
    Poor
  • 7
    Terrible
Most recent review
Really lovely experience

This was my first time in Chanel in Paris. I came with an idea of what I specifically wanted to look at to buy, and had money to make a significant purchase. I came and let them... read more

4 of 5 starsReviewed March 19, 2015
Marge S
,
Chicago, Illinois
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101 Reviews from our TripAdvisor Community

Date | Rating
  • Chinese (Simplified) first
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English first
Chicago, Illinois
Senior Contributor
29 reviews 29 reviews
19 attraction reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 19, 2015

This was my first time in Chanel in Paris. I came with an idea of what I specifically wanted to look at to buy, and had money to make a significant purchase. I came and let them know what I wanted to see (hair combs from the Dubai collection) and they brought them out. While I was deciding, they offered... More 

Was this review helpful? Yes
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 14, 2015

This was my first visit to Paris and I could not have made my first Chanel purchase anywhere else! For the past 4 weeks I've been traveling through Italy, Austria, Monaco and France stopping by each Chanel store along the way looking for a card holder that seemed to be sold out everywhere. Finally after visiting the other Paris store... More 

Was this review helpful? Yes 5
Aberdeen, United Kingdom
Senior Contributor
28 reviews 28 reviews
4 attraction reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed January 27, 2015

I cannot thank Alice enough. She was wonderful - so friendly and helpful despite the fact we were spending very little in comparison to other customers. She truly made the experience special for me and my sister. As a huge chanel fan I was both intimidated and excited to visit this piece of fashion history but was delighted to get... More 

Was this review helpful? Yes 3
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 20, 2015

Went 20/1/15 with Mrs, first time in Paris. Every other place we have been to simply don't have variety in stock. But here, it definitely stands out from the rest. My mrs was able to tell staff exactly what features she wanted and staff went behind and got it!! Any other place we get the same ol "this is all... More 

Was this review helpful? Yes 5
Surabaya
Top Contributor
91 reviews 91 reviews
32 attraction reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed January 10, 2015

Great selection of bags. The service was not really that good. The people didn't regard us as we didn't look that fancy compared to the others. As soon as we bought the bags, they were friendly. Good experience overall.

Was this review helpful? Yes
Melbourne, Australia
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 5, 2015 via mobile

If you are considering purchasing Chanel products, what better place then the flagship store. The staff were very friendly and helpful. My husband and I were offered beverages as we waited for my purchase to be packaged. They also assisted with the completion of my VAT forms and even allowed me to take a photo infront of the staircase to... More 

Was this review helpful? Yes 1
Reviewer
5 reviews 5 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed January 2, 2015

I can understand that they get busy and pay more attention to customers who spend thousands and thousands of money, but would be nice if staff could speak at least basic English!!!!

Was this review helpful? Yes 5
Hong Kong, China
2 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed December 27, 2014 via mobile

This is the worst Chanel experience ever. With rude "guards" employees, there were more "watch guards" than SA. They literally guard the products and make you feel most unwelcomed. They purely gave cold shoulders and do not help you to find an SA - only repeated warning you not to walk close to the products. You feel like you are... More 

Was this review helpful? Yes 4
Kathmandu, Nepal
Reviewer
5 reviews 5 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 3, 2014

It had been my dream to purchase my first Chanel at this store and that dream came true beautifully during my very first trip to Paris. My husband and I were greeted at the door and immediately got the undivided attention of our sales assistant Xavier, who was a sweetheart! As my classic flap was getting packaged with painstaking care... More 

Was this review helpful? Yes 6
Atlanta, Georgia
Reviewer
3 reviews 3 reviews
3 attraction reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 27, 2014

Having reviewed some comments on trip advisor, I wanted to visit the flagship store. Truly, the store is nestled on a quiet side street. I thought that there was going to be a long queue, but it was not after all. I walked in and was greeted with "Bonjour Madame" from security. Wow! as I looked around, I could not... More 

Was this review helpful? Yes 5

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Questions & Answers

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Staying in Louvre / Palais-Royal

Neighborhood Profile
Louvre / Palais-Royal
From the majestic Louvre to the regal Palais-Royal, this neighborhood oozes luxury. The grand arches along Rue de Rivoli are shadowed by mosaics in front of decorated vitrines and hotels. Place Vendôme is lined with the world’s best jewelers and their glittering window displays. Every other establishment has someone to open the door for you or park your car. You can spend hours gazing at its haute couture shops or lingering over a meal at any of its chic eateries. After all that indulgence, the Tuileries gardens provide stately respite, while theaters compete for your applause. It's a neighborhood that draws admirers from around the world, all attracted to the luxe life in Paris.