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Address: 22 Gabriels Hill, Maidstone ME156JG, England
Phone Number: 01622753183
Website
Today
9:00 am - 5:30 pm
Closed now
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Hours:
Mon - Thu 9:00 am - 8:30 pm
Fri 9:00 am - 6:30 pm
Sat 9:00 am - 5:30 pm

TripAdvisor Reviewer Highlights

Read all 23 reviews
Visitor rating
  • 16
    Excellent
  • 3
    Very good
  • 1
    Average
  • 0
    Poor
  • 3
    Terrible
Most recent review
great service- very relaxing - would recomend

i went to the reef with my two sister in laws and mother in law we booked the afternoon tea experience with two treatments each. we were shown to our own private room with a... read more

5 of 5 starsReviewed March 27, 2015
Sarah125125
,
Maidstone, United Kingdom
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23 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • Any
English first
Maidstone, United Kingdom
Contributor
15 reviews 15 reviews
7 attraction reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed March 27, 2015 NEW

i went to the reef with my two sister in laws and mother in law we booked the afternoon tea experience with two treatments each. we were shown to our own private room with a supply of cold and hot drinks and then offered a complimentary ten minute head massage. the girls in their are all so lovely and welcoming... More 

Was this review helpful? Yes
1 review
4 of 5 stars Reviewed March 23, 2015 NEW via mobile

Very relaxing and friendly spa. The ladies are always friendly and happy towards clients, rooms are very quiet and calm. The treatments are so nice and you leave feeling like you've had a whole days pamper in just an hour or so. Have had a few massages and a scalp massage and cannot complain about any, the ladies carrying out... More 

Was this review helpful? Yes
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed March 19, 2015

I received a gift voucher for The Reef as a leaving present having changed jobs. I'd heard good things about the salon & having been through a hectic few months was looking forward to a bit of pampering & relaxation. I arrived in time for my appointment only to then sit waiting for 20 minutes. When I was finally asked... More 

Was this review helpful? Yes
TheReefSpa, Owner at The Reef, responded to this review

Hi Emma, Thank you very much for your feedback. I'm very sorry to hear that you were left disappointed with your visit to us, it's shame to hear. We generally don't use headbands as most of our facials are more of a spa experience and most prefer the oils being used in their hair to also condition and give the... More 

Cranbrook, null, United Kingdom
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 19, 2014

My husband booked some treatments for me for my birthday and confirmed it with them over the phone. I drove 40 minutes to get there to find they had booked it in for the day before. They couldn't offer me anything until later that day, which I couldn't do. They promised to phone me the next day to rebook. They... More 

Was this review helpful? Yes 2
TheReefSpa, Owner at The Reef, responded to this review

Thank you for your feedback. I am very sorry to hear this issue has happened when you were due for birthday treatments. We aim for high standards of service and it is disappointing for us when it appears this isn't achieved. I am unsure how this would have happened, we do send text and email reminders confirming appointments to try... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 6, 2014

I tried to book an appointment for Shellac nails at approx 10:30 only to be told the earliest they could fit me in was 11:10 but to arrive 10mins early to fill in forms. I had a text the night before saying arrive at 10:50. I arrived at 10:53 only to be told I was 20 minutes late and they... More 

Was this review helpful? Yes 1
TheReefSpa, Owner at The Reef, responded to this review

Thank you for your feedback. I am very sorry to hear of your disappointment upon your first visit to us. We aim for high standards of service and it is disappointing for us when it appears this isn't achieved. I can only assume this was miscommunication of appointment times, as we do only suggest 10 minutes for a first client... More 

Snodland, Kent. UK
Contributor
15 reviews 15 reviews
7 attraction reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed July 19, 2014

I had a lovely experience yesterday after being bought a Create Your Own 69 Minute Pampering Experience. I cannot fault the lady who did my treatments or what she actually did. My only complaint would be that she wasn't given the correct information as to what was included in the treatments. I booked the warming hot stones back massage (20... More 

Was this review helpful? Yes 1
Maidstone, United Kingdom
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 18, 2014

Had a lovely spa day at the reef Maidstone, the treatment was lovely and the heated beds made the massage so comfortable, will be back

Was this review helpful? Yes 3
Senior Reviewer
8 reviews 8 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 12, 2013 via mobile

I went to The Reef for an aromatherapy full body massage. I found the staff to be very welcoming, the entire facilities were clean, and the massage itself was amazing! I came away from the experience feeling relaxed and cared for- I will absolutely be making another appointment soon!

Was this review helpful? Yes 3
Maidstone, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 2, 2013

Beautiful rooms, Brilliant staff, AMAZING deep tissue Massage!! Well worth every penny. I will be back soon for a Indian head massage.

Was this review helpful? Yes 1
Maidstone, England, United Kingdom
Senior Contributor
25 reviews 25 reviews
6 attraction reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed March 9, 2013 via mobile

I have had bad experiences with underarm waxing and it has been painful for days afterwards - but here I am with hair free pits and I am in no pain whatsoever! These girls know what they are doing!! Lots of things to browse and buy while you're waiting. Friendly, chatty, prices same as everywhere else! I am going to... More 

Was this review helpful? Yes

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