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Address: 22 Gabriels Hill, Maidstone ME156JG, England
Phone Number: 01622753183
Website
Today
9:00 am - 5:30 pm
Open now
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Hours:
Mon - Thu 9:00 am - 8:30 pm
Fri 9:00 am - 6:30 pm
Sat 9:00 am - 5:30 pm

TripAdvisor Reviewer Highlights

Read all 24 reviews
Visitor rating
  • 17
    Excellent
  • 3
    Very good
  • 1
    Average
  • 0
    Poor
  • 3
    Terrible
Mrs capper

Easy to find as right in the centre of Maidstobe. I had a gift voucher and here there's not many beauty treatments that they don't do here so spoilt for choice ! I had an... read more

5 of 5 starsReviewed April 18, 2015
Dognut4
via mobile
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24 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • Any
English first
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 18, 2015 via mobile

Easy to find as right in the centre of Maidstobe. I had a gift voucher and here there's not many beauty treatments that they don't do here so spoilt for choice ! I had an amazing facial and massage plus my eyebrows done Very very pleased.

Was this review helpful? Yes
Maidstone, United Kingdom
Contributor
17 reviews 17 reviews
7 attraction reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed March 27, 2015

i went to the reef with my two sister in laws and mother in law we booked the afternoon tea experience with two treatments each. we were shown to our own private room with a supply of cold and hot drinks and then offered a complimentary ten minute head massage. the girls in their are all so lovely and welcoming... More 

Was this review helpful? Yes
1 review
4 of 5 stars Reviewed March 23, 2015

Very relaxing and friendly spa. The ladies are always friendly and happy towards clients, rooms are very quiet and calm. The treatments are so nice and you leave feeling like you've had a whole days pamper in just an hour or so. Have had a few massages and a scalp massage and cannot complain about any, the ladies carrying out... More 

Was this review helpful? Yes
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed March 19, 2015

I received a gift voucher for The Reef as a leaving present having changed jobs. I'd heard good things about the salon & having been through a hectic few months was looking forward to a bit of pampering & relaxation. I arrived in time for my appointment only to then sit waiting for 20 minutes. When I was finally asked... More 

Was this review helpful? Yes
TheReefSpa, Owner at The Reef, responded to this review

Hi Emma, Thank you very much for your feedback. I'm very sorry to hear that you were left disappointed with your visit to us, it's shame to hear. We generally don't use headbands as most of our facials are more of a spa experience and most prefer the oils being used in their hair to also condition and give the... More 

Cranbrook, null, United Kingdom
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 19, 2014

My husband booked some treatments for me for my birthday and confirmed it with them over the phone. I drove 40 minutes to get there to find they had booked it in for the day before. They couldn't offer me anything until later that day, which I couldn't do. They promised to phone me the next day to rebook. They... More 

Was this review helpful? Yes 2
TheReefSpa, Owner at The Reef, responded to this review

Thank you for your feedback. I am very sorry to hear this issue has happened when you were due for birthday treatments. We aim for high standards of service and it is disappointing for us when it appears this isn't achieved. I am unsure how this would have happened, we do send text and email reminders confirming appointments to try... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 6, 2014

I tried to book an appointment for Shellac nails at approx 10:30 only to be told the earliest they could fit me in was 11:10 but to arrive 10mins early to fill in forms. I had a text the night before saying arrive at 10:50. I arrived at 10:53 only to be told I was 20 minutes late and they... More 

Was this review helpful? Yes 1
TheReefSpa, Owner at The Reef, responded to this review

Thank you for your feedback. I am very sorry to hear of your disappointment upon your first visit to us. We aim for high standards of service and it is disappointing for us when it appears this isn't achieved. I can only assume this was miscommunication of appointment times, as we do only suggest 10 minutes for a first client... More 

Snodland, Kent. UK
Contributor
15 reviews 15 reviews
7 attraction reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed July 19, 2014

I had a lovely experience yesterday after being bought a Create Your Own 69 Minute Pampering Experience. I cannot fault the lady who did my treatments or what she actually did. My only complaint would be that she wasn't given the correct information as to what was included in the treatments. I booked the warming hot stones back massage (20... More 

Was this review helpful? Yes 1
Maidstone, United Kingdom
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 18, 2014

Had a lovely spa day at the reef Maidstone, the treatment was lovely and the heated beds made the massage so comfortable, will be back

Was this review helpful? Yes 3
Senior Reviewer
8 reviews 8 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 12, 2013 via mobile

I went to The Reef for an aromatherapy full body massage. I found the staff to be very welcoming, the entire facilities were clean, and the massage itself was amazing! I came away from the experience feeling relaxed and cared for- I will absolutely be making another appointment soon!

Was this review helpful? Yes 3
Maidstone, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 2, 2013

Beautiful rooms, Brilliant staff, AMAZING deep tissue Massage!! Well worth every penny. I will be back soon for a Indian head massage.

Was this review helpful? Yes 1

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