We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Reef

Address: 22 Gabriels Hill, Maidstone ME156JG, England
Phone Number: 01622753183
Website
Improve this listing
85%
Ranked #14 of 27 Activities in Maidstone
Attraction details
Hours:
Mon - Thu 9:00 am - 8:30 pm
Fri 9:00 am - 6:30 pm
Sat 9:00 am - 5:30 pm

Hotels near The Reef

Write a Review

20 reviews from our community

Visitor rating
    15
    2
    1
    0
    2
Date | Rating
  • English first
  • Any
English first
Cranbrook, null, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 19, 2014

My husband booked some treatments for me for my birthday and confirmed it with them over the phone. I drove 40 minutes to get there to find they had booked it in for the day before. They couldn't offer me anything until later that day, which I couldn't do. They promised to phone me the next day to rebook. They... More 

Was this review helpful? Yes 1
TheReefSpa, Owner at The Reef, responded to this review

Thank you for your feedback. I am very sorry to hear this issue has happened when you were due for birthday treatments. We aim for high standards of service and it is disappointing for us when it appears this isn't achieved. I am unsure how this would have happened, we do send text and email reminders confirming appointments to try... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 6, 2014 via mobile

I tried to book an appointment for Shellac nails at approx 10:30 only to be told the earliest they could fit me in was 11:10 but to arrive 10mins early to fill in forms. I had a text the night before saying arrive at 10:50. I arrived at 10:53 only to be told I was 20 minutes late and they... More 

Was this review helpful? Yes 1
TheReefSpa, Owner at The Reef, responded to this review

Thank you for your feedback. I am very sorry to hear of your disappointment upon your first visit to us. We aim for high standards of service and it is disappointing for us when it appears this isn't achieved. I can only assume this was miscommunication of appointment times, as we do only suggest 10 minutes for a first client... More 

Snodland, Kent. UK
Contributor
14 reviews 14 reviews
7 attraction reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed July 19, 2014

I had a lovely experience yesterday after being bought a Create Your Own 69 Minute Pampering Experience. I cannot fault the lady who did my treatments or what she actually did. My only complaint would be that she wasn't given the correct information as to what was included in the treatments. I booked the warming hot stones back massage (20... More 

Was this review helpful? Yes 1
Maidstone, United Kingdom
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 18, 2014

Had a lovely spa day at the reef Maidstone, the treatment was lovely and the heated beds made the massage so comfortable, will be back

Was this review helpful? Yes 3
Senior Reviewer
9 reviews 9 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 12, 2013 via mobile

I went to The Reef for an aromatherapy full body massage. I found the staff to be very welcoming, the entire facilities were clean, and the massage itself was amazing! I came away from the experience feeling relaxed and cared for- I will absolutely be making another appointment soon!

Was this review helpful? Yes 3
Maidstone, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 2, 2013 via mobile

Beautiful rooms, Brilliant staff, AMAZING deep tissue Massage!! Well worth every penny. I will be back soon for a Indian head massage.

Was this review helpful? Yes 1
Maidstone, England, United Kingdom
Senior Contributor
25 reviews 25 reviews
6 attraction reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed March 9, 2013 via mobile

I have had bad experiences with underarm waxing and it has been painful for days afterwards - but here I am with hair free pits and I am in no pain whatsoever! These girls know what they are doing!! Lots of things to browse and buy while you're waiting. Friendly, chatty, prices same as everywhere else! I am going to... More 

Was this review helpful? Yes
Maidstone, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 12, 2012 via mobile

For a small spa in a town, this is a gorgeous spa where guests are treated as individuals. The beauticians are VERY good. Been to a lot of different spas, had awful experiences such as nails catching in massage etc. Nothing at all like this..everytime perfect

Was this review helpful? Yes 3
Maidstone
Contributor
17 reviews 17 reviews
7 attraction reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed July 26, 2012

I had a pedicure here a while ago, and thought i would put a review on here. Myself and my family use the reef regularly and have done for many years, originally starting off with the chocolate wax which is lovely. My most recent visit i had a pedicure, and paid especially to sit on the big massage chairs, well... More 

Was this review helpful? Yes 2
Folkestone
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 8, 2012

Had a fab day at The Reef and the best back massage ever from Jenny - felt really relaxed after. The body scrub and facial were excellent too. An excellent spa - would highly recommend it for treatments. Will definitely go back again. Thanks

Was this review helpful? Yes 1

Travelers who viewed The Reef also viewed

Sittingbourne, Kent
Thurnham, Maidstone
 

Been to The Reef? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.

Manage your listing

Questions & Answers

Questions? Get answers from The Reef staff and past visitors.
Posting guidelines
Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?