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Alexander House Utopia Spa

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Address: Turners Hill, Crawley RH10 4QD, England
Phone Number: +44 (0) 1342 714914
Website

TripAdvisor Reviewer Highlights

Read all 198 reviews
Visitor rating
  • 135
    Excellent
  • 31
    Very good
  • 14
    Average
  • 11
    Poor
  • 7
    Terrible
Lovely setting. Great staff. Oh dear, the food...

we stayed at Alexander House for my recent birthday. An over night spa stay. The hotel and grounds are lovely. It really is done out tastefully. No complaints here. The spa is... read more

5 of 5 starsReviewed March 16, 2015
Sporty3334
via mobile
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198 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • French first
  • Any
English first
Senior Contributor
22 reviews 22 reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed April 17, 2015

I visited the spa with 3 friends, we try to save up and treat ourselves for special occasions like birthdays and have visited a few over the last few years including Rowhill Grange. We were welcomed when we arrived and were asked to complete the normal paperwork 1 of us had our treatment planned for when our lunch was arranged... More 

Was this review helpful? Yes
Senior Reviewer
7 reviews 7 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed April 5, 2015

I took mum and dad for afternoon tea, the hotel and grounds are very nice, but mum found a piece of string in two of her chicken sandwich? Nice. Not what you expect for a 5 star hotel?

Was this review helpful? Yes 1
Senior Contributor
25 reviews 25 reviews
8 attraction reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 16, 2015 via mobile

we stayed at Alexander House for my recent birthday. An over night spa stay. The hotel and grounds are lovely. It really is done out tastefully. No complaints here. The spa is truly special. The out doors whirlpool a special treat, especially under the stars. Shame, in my opinion, that the steam room and sauna are in the respective changing... More 

Was this review helpful? Yes 2
Sussex, UK
Top Contributor
84 reviews 84 reviews
37 attraction reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed March 10, 2015

Love this place, nice and local, tucked away a little piece of heaven, treatments on offer are good, but its variable depending on therapist as some go in for the 'hard sell' for products, others really care about your experience.

Was this review helpful? Yes 2
Alton, Hampshire
Senior Contributor
32 reviews 32 reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed March 7, 2015

Myself and my husband booked a spa day here in December using a mid week offer the spa was running and had a lovely day. We weren't the only ones as it was busy when we arrived but it was very organised and we had comfy seats, free tea/coffee and flapjacks on arrival so no quibbles at all with our... More 

Was this review helpful? Yes 1
Crawley, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 28, 2015

Booked an afternoon tea for me and my mum at this hotel as very local to my house. Firstly what a shame they built them new suites outside in such a modern way! Totally takes away from the character of the place! Main building itself is very lovely and a very nice gent at the door explained the history of... More 

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West Sussex, UK
Senior Contributor
22 reviews 22 reviews
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed February 15, 2015 via mobile

I've been to many Spa hotels around Sussex and was really looking forward to visiting this one - one of the most expensive. Firstly, we had some problems when I had to re-book with a few days notice owing to illness. They could have made it much easier. When we did go, I felt it wasn't up to standard. The... More 

Was this review helpful? Yes 3
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed February 10, 2015

I was treated to a spa day by my daughter for Christmas. We were really looking forward to our girls day out but we have to say we came away rather disappointed. We had booked an hour body massage followed by an hour facial and the treatment room was uncomfortably cold. I would like to add the therapists were very... More 

Was this review helpful? Yes 4
Oxford, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 8, 2015

My boyfriend and I opted for a more quiet and tame way to spend new years eve. We booked into the Alexander House Hotel mid afternoon, and were delighted to see that we were upgraded to their new block of suites. The room was absolutely beautiful and massive, with heated floors in the bathroom and a lovely sitting area which... More 

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New York
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed February 7, 2015

Many years ago (late 70's) I used to eat out at the restaurant here so I thought a return after all these years would be interesting. This was a birthday treat for my girlfriend and I can say it went down very well in deed. The whole time spent here was an absolute delight and could not be faulted in... More 

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