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Alexander House Utopia Spa

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Address: Turners Hill, Crawley RH10 4QD, England
Phone Number: +44 (0) 1342 714914
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  • 137
    Excellent
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    Very good
  • 16
    Average
  • 11
    Poor
  • 8
    Terrible
Coffee treat for mum's birthday

Elevensies here was exquisite. We only had two coffees each, and it was very quiet, but the staff were all very hospitable, the cappuccinos were delicious and the surroundings... read more

4 of 5 starsReviewed July 29, 2015
Annalisa C
,
Crawley, United Kingdom
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211 Reviews from our TripAdvisor Community

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Date | Rating
  • English first
  • French first
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English first
Crawley, United Kingdom
Level Contributor
30 reviews
common_n_attraction_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed July 29, 2015 NEW

Elevensies here was exquisite. We only had two coffees each, and it was very quiet, but the staff were all very hospitable, the cappuccinos were delicious and the surroundings were wonderful. When we went outside to explore the grounds the sun came out too, which made for an even better experience.

Was this review helpful? Yes
bexhill
Level Contributor
58 reviews
common_n_attraction_reviews_1bd8 60 helpful votes
4 of 5 stars Reviewed July 26, 2015 NEW

I took my daughter for a spa day, as a birthday treat for her. Lovely usual welcome from the staff, with coffee and flapjacks. The water in the round pool was very cold, and could not be used. Very disappointed as we loved that facility last time. The smaller indoor jacuzzi was also out of order. Not good enough when... More 

Was this review helpful? Yes 1
Level Contributor
7 reviews
4 attraction reviews
4 of 5 stars Reviewed July 26, 2015 NEW

You will find it hard to fault this hotel. Rooms are comfortable, quality furnishings, the Spa is gorgeous with helpful staff, there is a super pool area to relax which is never too full and the food is very good. My only criticism is that it has grown increasingly expensive to be anything other than a real treat which is... More 

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Level Contributor
5 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 5, 2015

First visit to the Spa and I wasn't disappointed, beautiful gardens, great service and amazing facial. The only thing that let it down was the food and service in the reflections restaurant. Staff were not as attentive as the spa staff and seemed unorganised. Food was average. Would definitely visit spa again but would give the food a miss.

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Haywards Heath, United Kingdom
Level Contributor
31 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed July 2, 2015

My wife and I come here about 3 times a year. She loves the Spa and we both love the building, grounds and the guest facing staff. The restaurants (both the grill and the main restaurant) however are nearly always a disappointment, with cold food, slow service and grumpy staff. We consequently always eat elsewhere.

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Croydon, Surrey
Level Contributor
11 reviews
common_n_attraction_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed June 22, 2015

I returned to Utopia Spa for a second time to enjoy a relaxing and indulgent spa day, this time on my own. There were good aspects but unfortunately disappointing ones too. My visit was on a fairly quiet Monday (just what I'd hoped for) and I had the hot tub, hydrotherapy pool and swimming pool to myself several times -... More 

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Brighton, United Kingdom
Level Contributor
28 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed June 18, 2015

I visited the spa with some friends to celebrate my birthday. We had a day spa voucher costing £150 each. Although the day was nice, it was disappointing for the amount of money that we’d paid. We arrived at 10am and were left in the reception area with tea and flapjacks until 10.30. After that, we had to pay for... More 

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Brighton, United Kingdom
Level Contributor
10 reviews
common_n_attraction_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed June 10, 2015

We have just arrived back from an overnight staff at Alexander House. Picked up an offer off groupon for dinner bed and breakfast plus use of the spa. From the moment we arrived the staff were extremely friendly and were always asking if there was anything they could do help. We were quickly checked in and shown to our room... More 

Was this review helpful? Yes 2
Kristina W, Manager at Alexander House Utopia Spa, responded to this review

I am delighted to hear you had an enjoyable stay with us, thank you so much for taking the time to leave your wonderful review. Our team here within the hotel and spa always do their very best to ensure all our guests have the most enjoyable stay so it is great to hear you were well looked after throughout... More 

Sussex UK
Level Contributor
13 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed June 3, 2015

Came here a week ago for a spa day which included afternoon tea. The spa is beautiful and could not fault it. Very relaxing, lovely, quiet and tranquil. I had a full body massage and facial. Both treatments were a high standard. I am a massage therapist so find it hard to relax during treatments but the treatments were so... More 

Was this review helpful? Yes 1
Kristina W, Manager at Alexander House Utopia Spa, responded to this review

Thank you for taking the time to leave your review after your recent day at Utopia and thank you for uploading your lovely pictures of your day with us. I was delighted to hear you were able to take full advantage of your time with us and were able to indulge in some of our Temple spa treatment face and... More 

bexhill
Level Contributor
58 reviews
common_n_attraction_reviews_1bd8 60 helpful votes
5 of 5 stars Reviewed June 3, 2015

Enjoyed a spa day here with my daughter recently. Nice greeting when we arrived. Tea, coffee and flap jacks. Spa is beautiful. Loved the outside jacuzzi 😄 Very quiet there too. Nice massage. Tasty lunch. Service was s bit hap hazard! But we laughed! Staff helpful. Lovely grounds. Returning very soon.

Was this review helpful? Yes 3

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Additional Information about Alexander House Utopia Spa

Address: Turners Hill, Crawley RH10 4QD, England
Phone Number: +44 (0) 1342 714914
Location: Europe  >  United Kingdom (UK)  >  England  >  West Sussex  >  Crawley

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