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Alexander House Utopia Spa

Certificate of Excellence
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Address: Turners Hill, Crawley RH10 4QD, England
Phone Number: +44 (0) 1342 714914
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TripAdvisor Reviewer Highlights

Read all 232 reviews
Visitor rating
  • 144
  • 45
    Very good
  • 21
  • 12
  • 10
99 percent perfect stay

Stayed with my best friend on the Renew and Refresh Package. Overall experience was wonderful, relaxing and felt very looked after and pampered. Staff: very friendly and couldn't... read more

5 of 5 starsReviewed 2 days ago
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232 Reviews from our TripAdvisor Community

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Date | Rating
  • English first
  • French first
  • Any
English first
Level Contributor
15 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed with my best friend on the Renew and Refresh Package. Overall experience was wonderful, relaxing and felt very looked after and pampered. Staff: very friendly and couldn't do enough for us. Always greeted with smiles and "hellos" wherever we went. Made to feel very comfortable and our needs met. Room: stayed in Willow. For one of the cheaper rooms... More 

Thank ummsum
Horsham, United Kingdom
Level Contributor
9 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a fantastic time here and the treatments were brilliant. The food is gorgeous and I highly recommend the Eton Mess for pudding! The staff were very professional and friendly.

Thank Rachel S
Level Contributor
49 reviews
common_n_attraction_reviews_1bd8 50 helpful votes
3 of 5 stars Reviewed 1 week ago

We booked a spa day at a cost of £180 each which included treatments to the value of £140 and a two course lunch. I chose the duck starter. It was like a large lump of cold mashed up duck wrapped in Parma ham...very unappetising. The main course of the muscles was much better though. We were asked if we... More 

1 Thank Kathyb1970
Pontefract, United Kingdom
Level Contributor
35 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The place was beautiful, the staff were really friendly and helpful and the beds were really soft. We both had pumpkin soup which was delicious, but then I had 'Coq au vin' for for the main meal which tasted OK but I was surprised by the baby chicken that nearly put me off eating it, but we both enjoyed the... More 

Thank David W
London, United Kingdom
Level Contributor
12 reviews
common_n_attraction_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed over one night, buying though a 'deal' on Secret Escapes. This included £35 each towards your evening meal, with breakfast included. The Reflections menu and drinks prices are very expensive. Our dinner bill came to a little over £100 (with two drinks), so £35 really doesn't go far. Most overnight hotel deals ie Bannatynes Spa Hotel, include an... More 

Thank Rosiedaydream
Brighton, United Kingdom
Level Contributor
68 reviews
12 attraction reviews
common_n_attraction_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I had bought my girlfriend and I a voucher for using the spa, a 55 minute treatment and a meal. We arrived and had a little introduction of the facilities and also filled out a menu of what we wanted to have for dinner in the evening. We went down and used the facilities and they were brilliant! * just... More 

Thank oggy101
1 review
5 of 5 stars Reviewed October 25, 2015

Popped to this hotel for an overnight getaway! What a wonderful relaxing time we had. Edinburgh suite was superb. We spent several hours in the bubbles and swimming and enjoyed the outdoor spa and sauna at night with a cheeky glass of wine! The bar food was gorgeous and staff were more than helpful and friendly. We will be returning... More 

Thank Claire F
Guildford, United Kingdom
Level Contributor
36 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed October 15, 2015

Not as big or luxurious as I expected. Felt a bit dated in places and didn't like the cold walk out to the hot tub. Needs a refurb or they need to lower their prices. Liked the pool. My treatment was rushed and reduced by 10 mins as the therapist was 5 mins late then finished my massage 5 mins... More 

Thank KDavies
Hurstpierpoint, United Kingdom
1 review
common_n_attraction_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed October 1, 2015

I took my friend for her 40th and was so so disappointed that I'm writing my first ever review on here! So from beginning... - Arrived and while filling out some forms I was desperate for a coffee. In a proper 5 star hotel the greeting staff would have offered and brought this to me as I sat and filled... More 

2 Thank NataliaVita
West Sussex, United Kingdom
Level Contributor
6 reviews
common_n_attraction_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed September 17, 2015

What a disappointment, I have visited this beautiful hotel a dozen or so times in the past. However on the last 3 visits the level of service has been appalling. The staff don't seem to know what they are doing (particularly in the restaurant and lounge areas). This is my second review of a horribly disappointing Spa day which seems... More 

3 Thank LynneT167

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