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Alexander House Utopia Spa

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Address: Turners Hill, Crawley RH10 4QD, England
Phone Number: +44 (0) 1342 714914
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Very Nice

We have just arrived back from an overnight staff at Alexander House. Picked up an offer off groupon for dinner bed and breakfast plus use of the spa. From the moment we arrived... read more

5 of 5 starsReviewed June 10, 2015
BennyBizzla
,
Brighton, United Kingdom

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205 Reviews from our TripAdvisor Community

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Date | Rating
  • English first
  • French first
  • Any
English first
Croydon, Surrey
Level Contributor
11 reviews
common_n_attraction_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed June 22, 2015

I returned to Utopia Spa for a second time to enjoy a relaxing and indulgent spa day, this time on my own. There were good aspects but unfortunately disappointing ones too. My visit was on a fairly quiet Monday (just what I'd hoped for) and I had the hot tub, hydrotherapy pool and swimming pool to myself several times -... More 

Was this review helpful? Yes
Brighton, United Kingdom
Level Contributor
28 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed June 18, 2015

I visited the spa with some friends to celebrate my birthday. We had a day spa voucher costing £150 each. Although the day was nice, it was disappointing for the amount of money that we’d paid. We arrived at 10am and were left in the reception area with tea and flapjacks until 10.30. After that, we had to pay for... More 

Was this review helpful? Yes
Brighton, United Kingdom
Level Contributor
7 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 10, 2015

We have just arrived back from an overnight staff at Alexander House. Picked up an offer off groupon for dinner bed and breakfast plus use of the spa. From the moment we arrived the staff were extremely friendly and were always asking if there was anything they could do help. We were quickly checked in and shown to our room... More 

Was this review helpful? Yes 1
Kristina W, Manager at Alexander House Utopia Spa, responded to this review

I am delighted to hear you had an enjoyable stay with us, thank you so much for taking the time to leave your wonderful review. Our team here within the hotel and spa always do their very best to ensure all our guests have the most enjoyable stay so it is great to hear you were well looked after throughout... More 

Sussex UK
Level Contributor
13 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed June 3, 2015

Came here a week ago for a spa day which included afternoon tea. The spa is beautiful and could not fault it. Very relaxing, lovely, quiet and tranquil. I had a full body massage and facial. Both treatments were a high standard. I am a massage therapist so find it hard to relax during treatments but the treatments were so... More 

Was this review helpful? Yes 1
Kristina W, Manager at Alexander House Utopia Spa, responded to this review

Thank you for taking the time to leave your review after your recent day at Utopia and thank you for uploading your lovely pictures of your day with us. I was delighted to hear you were able to take full advantage of your time with us and were able to indulge in some of our Temple spa treatment face and... More 

Oxted
Level Contributor
22 reviews
common_n_attraction_reviews_1bd8 26 helpful votes
1 of 5 stars Reviewed June 2, 2015

I thought I was a good customer of this hotel and it's sister hotel Langshott Manor having taken friends there many times to dine and for a spa day but I discovered that loyalty is one sided! I purchased a £150 spa day voucher in May 2014 as a treat for myself to use "as an escape" when I started... More 

Was this review helpful? Yes 1
Kristina W, Manager at Alexander House Utopia Spa, responded to this review

Thank you for taking the time to leave your comments regarding your expired voucher. I am sorry after speaking with us directly you still do not feel satisfied with our gesture of goodwill. As explained, all our vouchers expire after 10 months with the date of expiree given on the voucher itself, this is also stated in our Terms and... More 

Brighton, United Kingdom
Level Contributor
27 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed May 26, 2015

Had another lovely spa day here with my family. Very nice facilities, wondeful treatments and pool area, also lovely lunch, cannot fault the food! Again, as per Ockenden Manor - would be good if the indoor loungers could recline, not everyone wants to sit\lay at the same angle. Very strange checkin and out times - 9.00am-3.00pm - this needs looking... More 

Was this review helpful? Yes 2
Kristina W, Manager at Alexander House Utopia Spa, responded to this review

Thank you for taking the time to leave your review regarding your recent spa day at Utopia spa. I was pleased to hear you had an enjoyable day with us and were able to take full advantage of our spa facilities and Temple spa treatments during your day. We currently offer a range of different arrival times to ensure we... More 

Heathfield, United Kingdom
Level Contributor
5 reviews
common_n_attraction_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed May 24, 2015

I came here with a few friends in December to celebrate my 30th, it was the perfect day a few before Christmas,just to unwind. We each had an excellent massage and a fantastic lunch, I had an afternoon tea which started with tea (I had some rosy flowery tea of some sort-it was 'ok' - not my usual brew!) and... More 

Was this review helpful? Yes 2
Kristina W, Manager at Alexander House Utopia Spa, responded to this review

Thank you Erika for your time in leaving your review after your spa day with us in. I was delighted to hear we were able to help you and your friends unwind before the busy Christmas period, I can imagine it was very much needed! We currently offer a wide range of classes in the fitness suite within Utopia spa,... More 

Level Contributor
5 reviews
common_n_attraction_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 19, 2015

Treated like royalty from the moment you drive down the path to the moment you leave. Great ambience and wonderful staff. No request was ever too much. Would love to go back again to feel special.

Was this review helpful? Yes
Kristina W, Manager at Alexander House Utopia Spa, responded to this review

Thank you for taking the time to leave a review after your spa day at Utopia. I was delighted to hear you had such a wonderful day with us and our spa team were able to look after you, we always do our best to ensure all our guests feel welcomed and pampered after their time at the spa. I... More 

Level Contributor
25 reviews
common_n_attraction_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed April 17, 2015

I visited the spa with 3 friends, we try to save up and treat ourselves for special occasions like birthdays and have visited a few over the last few years including Rowhill Grange. We were welcomed when we arrived and were asked to complete the normal paperwork 1 of us had our treatment planned for when our lunch was arranged... More 

Was this review helpful? Yes
Level Contributor
7 reviews
common_n_attraction_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed April 5, 2015

I took mum and dad for afternoon tea, the hotel and grounds are very nice, but mum found a piece of string in two of her chicken sandwich? Nice. Not what you expect for a 5 star hotel?

Was this review helpful? Yes 2

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Additional Information about Alexander House Utopia Spa

Address: Address: Turners Hill, Crawley RH10 4QD, England
Phone Number: +44 (0) 1342 714914
Location: Europe  >  United Kingdom (UK)  >  England  >  West Sussex  >  Crawley

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