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Derby Tourist Information Centre

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Address: Assembly Rooms | Market Place, Derby DE1 3AH, England
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Today
10:00 am - 3:30 pm
Closed now
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Hours:
Mon - Sat 10:00 am - 3:30 pm
Description: Derby Tourist Information Centre offers all the information you need when...
Derby Tourist Information Centre offers all the information you need when visiting Derby.>Cheap Local Attraction Tickets>Hotel Bookings>Transport Timetables...or maybe some inspiration to discover the best of Derby!
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TripAdvisor Reviewer Highlights

Read all 45 reviews
Visitor rating
  • 13
    Excellent
  • 20
    Very good
  • 6
    Average
  • 1
    Poor
  • 5
    Terrible
Helpful and lots of information

Lots of information about Derby and the area. Very helpful staff. I use it for keeping up with what's going on in and around Derby, even though I live in the city.

4 of 5 starsReviewed August 30, 2015
Sean D
,
Derby, United Kingdom
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45 Reviews from our TripAdvisor Community

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Date | Rating
  • English first
  • Italian first
  • Any
English first
Derby, United Kingdom
Level Contributor
7 reviews
4 of 5 stars Reviewed August 30, 2015 NEW

Lots of information about Derby and the area. Very helpful staff. I use it for keeping up with what's going on in and around Derby, even though I live in the city.

Was this review helpful? Yes
York, United Kingdom
Level Contributor
11 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed August 9, 2015

We met so many friendly people in Derby it was a very enjoyable weekend. The only place we received mediocre treatment was the Tourist Information Centre. No smile, didn't look at me, answered by question but had to find the answer from someone else in another room. The only dampener on the weekend.

Was this review helpful? Yes
VisitDerby, Manager at Derby Tourist Information Centre, responded to this review

Thank you for your feedback regarding your experience in Derby Tourist Information Centre. We’re glad you enjoyed your time in Derby as a whole and are very sorry that on this occasion we didn’t meet our normal high standards of customer service. We always endeavour to provide a helpful, friendly service to both our Derby resident and visitors to the... More 

Derby, United Kingdom
Level Contributor
13 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 23 helpful votes
1 of 5 stars Reviewed July 8, 2015

Probably the worst TIC I've ever known - and I've lived in the city all my life, while also travelling widely Thoroughly unwelcoming atmosphere, and nowhere near enough info on the area available to take away; dare to actually ask for a booklet about something and even if they have one it will be grudgingly produced like a cross between... More 

Was this review helpful? Yes 1
VisitDerby, Manager at Derby Tourist Information Centre, responded to this review

Hi Lynn, Sorry to hear you've not had a great time at the TIC today - we're always welcome to hear your thoughts on how we can improve. We've recently had a new Visitor Guide designed by an excellent creative agency which is now available in there, so we're upset it isn't easy to find - we'll definitely make sure... More 

Derbyshire, United Kingdom
Level Contributor
35 reviews
21 attraction reviews
common_n_attraction_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed July 7, 2015

Great leaflets and brochures to keep. A wide range of events to choose from including what's on at Derby Guildhall. The ice skating rink at Christmas is worth a good day out. The staff are brilliant and very helpful. It easy to get to from the Market Place and is wheelchair friendly.

Was this review helpful? Yes
VisitDerby, Manager at Derby Tourist Information Centre, responded to this review

Thank you for your lovely comments Emma Louise - if you have any questions, don't hesitate to tweet us @VisitDerby Happy travelling! More 

Leics
Level Contributor
42 reviews
20 attraction reviews
common_n_attraction_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed June 27, 2015

when we arrived in derby we found the tourist information centre and asked for various places and the staff were very helpful and friendly

Was this review helpful? Yes 1
Ashby de la Zouch, United Kingdom
Level Contributor
232 reviews
109 attraction reviews
common_n_attraction_reviews_1bd8 75 helpful votes
4 of 5 stars Reviewed June 18, 2015

Well worth popping in for any up to date information on the area. Staff very friendly and helpful. Certainly recommend if your new to Derby.

Was this review helpful? Yes 1
VisitDerby, Manager at Derby Tourist Information Centre, responded to this review

Thank you for the kind review, Simz61! We hope you had a great time if you were visiting Derby or are indeed from Derby! If you have any questions in future, please do not hesitate to pop in again or tweet us @VisitDerby Best wishes, Joe at Derby Tourism More 

Leeds, United Kingdom
Level Contributor
90 reviews
46 attraction reviews
common_n_attraction_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed June 4, 2015

Very helpful staff. Great place to find out local information on museums, events and walks. Great service does what it should do/

Was this review helpful? Yes
Derby, United Kingdom
Level Contributor
17 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed April 13, 2015

Ok, so opening hrs are until 4.30, which is better than the web pages stated 3.30, but can't make a booking for the last 45 mins, so what do they do? Start working proper hours and do your job, this is the most useless tourist office.

Was this review helpful? Yes
Derby, United Kingdom
Level Contributor
295 reviews
155 attraction reviews
common_n_attraction_reviews_1bd8 158 helpful votes
4 of 5 stars Reviewed March 30, 2015

The center is in the square a short distance from the bus station. The staff are very helpful and there is a fair amount of literature on events. Next door is the booking office.

Was this review helpful? Yes
Derby, United Kingdom
Level Contributor
21 reviews
12 attraction reviews
common_n_attraction_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed March 17, 2015

this is a great place to find what you want to know about Derby and what is on in Derby and places to visit too

Was this review helpful? Yes

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