We travelled in a party of four to Pitlochry from Edinburgh to see The Steamie on Friday 15 November and enjoyed the performance thoroughly. Before entering the actual theatre, bar staff told us the bar was open until 11pm, closing at 11.30pm. At 10.30pm the music was abruptly switched off and the peripheral lighting was extinguished. People started leaving. Around...
Dear Mr. Neal,
I was truly sorry to learn about your recent experience. Please accept my sincerest apology.
We work hard to provide a great level of customer service and clearly, in this case, we did not.
Thank you for taking the time to post this to comment, it will help shape future staff training and development.