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Cardiff Tourist Information Centre

The Old Library, The Hayes, Cardiff CF10 1AH, Wales
+44(0)29 2087 3573
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Ranked #29 of 59 Attractions in Cardiff
Type: Tourist/ Visitor Centers, Other
Owner description: The Cardiff Tourist Information Centre, in the beautiful and historic Old Library building is where...
More attraction details
Attraction details
Type: Tourist/ Visitor Centers, Other
Owner description: The Cardiff Tourist Information Centre, in the beautiful and historic Old Library building is where you can pick up free information leaflets and get advice on things to do, where to stay, what’s on and how to get there. Our friendly, multilingual and knowledgeable team will provide you with personal information and advice that will help you make the most of your stay in Cardiff. If you’re looking for a special memento of your visit to Cardiff, or need something that’s easy to carry home. don’t despair - help is at hand! We sell a variety of books and maps, Welsh souvenirs, soft toys and a range of other gifts.

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19 reviews from our community

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Date | Rating
  • English first
  • Japanese first
  • Any
English first
Daventry, United Kingdom
Top Contributor
113 reviews 113 reviews
78 attraction reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed December 7, 2014

I wish to commend this information centre and the wonderful staff concerned with the running of such a pleasant environment. Whenever I have phoned up for information the telephone manner of each person who dealt with my query was exemplary and needs to be recognised. I Shall be planning another trip to Cardiff early in the new year and am... More 

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Cardiff, United Kingdom
Top Contributor
135 reviews 135 reviews
42 attraction reviews
92 helpful votes 92 helpful votes
5 of 5 stars Reviewed October 22, 2014 via mobile

Want to know everything and anything on Cardiff then this is the place to go, not only for Cardiff but also the rest of Wales. Friendly and knowledgable staff can help you make the most of your stay

Was this review helpful? Yes 1
Seattle, Washington
Top Contributor
217 reviews 217 reviews
94 attraction reviews
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed September 20, 2014

They were the ones who recommended St. Fagan's to us, including how to get there and the prices associated with it. They have a cute gift shop and overall, they were just extremely nice and helpful! I wouldn't go there if you know what you're doing though - it is just a tourist centre.

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Ottawa
Top Contributor
56 reviews 56 reviews
36 attraction reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed August 12, 2014

One lady was very friendly and helpful when I walked in the entrance closest to the Museum and Gallery. Once in the actual Tourist Information area, my request for a map and directions were met with an air that seemed like I was interrupting and intruding on "day dreaming". When I asked a lone lady behind the counter for a... More 

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Daventry, United Kingdom
Top Contributor
113 reviews 113 reviews
78 attraction reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed August 8, 2014

Again I want to share with trip advisors and visitors to the site that I have found this information centre as one of the best I have dealt with. I am planning another trip to the city in November and the help and consideration I have been given has been exemplary. Natasha Moore and Silke Jennsons need special praise for... More 

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Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 18, 2014

Went there twice, and they were all really nice and patient with me. Gave me maps of the city, helped with the bus schedule, and gave me directions. They also sell tours, but they are expensive and you can do them by yourself.

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Daventry, United Kingdom
Top Contributor
113 reviews 113 reviews
78 attraction reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed May 8, 2014

I want to thank again the wonderful staff at the centre for their consideration and help when I contact them in my forward planning trip to Cardiff. Nothing is too much trouble and even when there are busy always go that extra mile to ensure my request is carried out. I do hope that they DO NOT CLOSE this centre... More 

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Daventry, United Kingdom
Top Contributor
113 reviews 113 reviews
78 attraction reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed January 27, 2014

This centre needs extra special recognition for the friendly staff, dedication to duty, friendliness and above all the desire to help the public. Special thanks must go to GARETH CLARKE, SILKE JANNSENS, DELPHINE BRYANT, NATASHA MOORE AND ITZEL LOPEZ. All these people helped me put together the package for my best friends 65th birthday present and they must be commended... More 

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Romsey, United Kingdom
Senior Contributor
23 reviews 23 reviews
3 attraction reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed November 21, 2013

We went to the visitor centre on impulse & are so glad we did.It is very informative both for Old Cardiff & Modern The staff are great & so helpful.If you get the chance visit.

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Los Angeles, California
Top Contributor
79 reviews 79 reviews
22 attraction reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed October 3, 2013

We had a wonderful experience at the tourist info office in the city center. Keith was so helpful and full of information. They can book day trips from this info office only. This office also has lockers for rent as well as Internet access for a fee. They can also book accommodations. The one at Cardiff Bay is not as... More 

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  • Do I have to buy a ticket for my infant?
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  • Is there a restaurant or café onsite?