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Cardiff Tourist Information Centre

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Address: The Old Library, The Hayes, Cardiff CF10 1AH, Wales
Phone Number: +44(0)29 2087 3573
Website
Description: The Cardiff Tourist Information Centre, in the beautiful and historic Old...
The Cardiff Tourist Information Centre, in the beautiful and historic Old Library building is where you can pick up free information leaflets and get advice on things to do, where to stay, what’s on and how to get there. Our friendly, multilingual and knowledgeable team will provide you with personal information and advice that will help you make the most of your stay in Cardiff. If you’re looking for a special memento of your visit to Cardiff, or need something that’s easy to carry home. don’t despair - help is at hand! We sell a variety of books and maps, Welsh souvenirs, soft toys and a range of other gifts.
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TripAdvisor Reviewer Highlights

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  • 12
    Excellent
  • 9
    Very good
  • 4
    Average
  • 0
    Poor
  • 0
    Terrible
Help!

What is going to happen to Cardiff tourism in the future when the main tourist information centre in the centre of Cardiff closes at the end of March? Visitors to the Capital... read more

5 of 5 starsReviewed March 21, 2015
anne r
via mobile
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25 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 21, 2015 via mobile

What is going to happen to Cardiff tourism in the future when the main tourist information centre in the centre of Cardiff closes at the end of March? Visitors to the Capital aren't going to travel down to Cardiff Bay for information. I feel so sorry for the highly qualified and efficient staff who will lose their jobs as a... More 

Was this review helpful? Yes 1
Top Contributor
156 reviews 156 reviews
103 attraction reviews
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed March 20, 2015

Its Situated near the castle and Capitol Shopping Centre.Staff is helpful and provided with good information and maps. Gift shop is good but tours i felt but expensive

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Daventry, United Kingdom
Top Contributor
117 reviews 117 reviews
79 attraction reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed December 7, 2014

I wish to commend this information centre and the wonderful staff concerned with the running of such a pleasant environment. Whenever I have phoned up for information the telephone manner of each person who dealt with my query was exemplary and needs to be recognised. I Shall be planning another trip to Cardiff early in the new year and am... More 

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Cardiff, United Kingdom
Top Contributor
154 reviews 154 reviews
42 attraction reviews
114 helpful votes 114 helpful votes
5 of 5 stars Reviewed October 22, 2014 via mobile

Want to know everything and anything on Cardiff then this is the place to go, not only for Cardiff but also the rest of Wales. Friendly and knowledgable staff can help you make the most of your stay

Was this review helpful? Yes 2
Seattle, Washington
Top Contributor
266 reviews 266 reviews
102 attraction reviews
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed September 20, 2014

They were the ones who recommended St. Fagan's to us, including how to get there and the prices associated with it. They have a cute gift shop and overall, they were just extremely nice and helpful! I wouldn't go there if you know what you're doing though - it is just a tourist centre.

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Ottawa
Top Contributor
56 reviews 56 reviews
36 attraction reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed August 12, 2014

One lady was very friendly and helpful when I walked in the entrance closest to the Museum and Gallery. Once in the actual Tourist Information area, my request for a map and directions were met with an air that seemed like I was interrupting and intruding on "day dreaming". When I asked a lone lady behind the counter for a... More 

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Daventry, United Kingdom
Top Contributor
117 reviews 117 reviews
79 attraction reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed August 8, 2014

Again I want to share with trip advisors and visitors to the site that I have found this information centre as one of the best I have dealt with. I am planning another trip to the city in November and the help and consideration I have been given has been exemplary. Natasha Moore and Silke Jennsons need special praise for... More 

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Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 18, 2014

Went there twice, and they were all really nice and patient with me. Gave me maps of the city, helped with the bus schedule, and gave me directions. They also sell tours, but they are expensive and you can do them by yourself.

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Daventry, United Kingdom
Top Contributor
117 reviews 117 reviews
79 attraction reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed May 8, 2014

I want to thank again the wonderful staff at the centre for their consideration and help when I contact them in my forward planning trip to Cardiff. Nothing is too much trouble and even when there are busy always go that extra mile to ensure my request is carried out. I do hope that they DO NOT CLOSE this centre... More 

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Daventry, United Kingdom
Top Contributor
117 reviews 117 reviews
79 attraction reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed January 27, 2014

This centre needs extra special recognition for the friendly staff, dedication to duty, friendliness and above all the desire to help the public. Special thanks must go to GARETH CLARKE, SILKE JANNSENS, DELPHINE BRYANT, NATASHA MOORE AND ITZEL LOPEZ. All these people helped me put together the package for my best friends 65th birthday present and they must be commended... More 

Was this review helpful? Yes

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Questions & Answers

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Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?