We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Cardiff Tourist Information Centre

The Old Library, The Hayes, Cardiff CF10 1AH, Wales
+44(0)29 2087 3573
Website
Improve this listing
Ranked #50 of 78 Attractions in Cardiff
Type: Tourist/ Visitor Centers
Owner description: The Cardiff Tourist Information Centre, in the beautiful and historic Old Library building is where you can pick up free information leaflets and get... more » Owner description: The Cardiff Tourist Information Centre, in the beautiful and historic Old Library building is where you can pick up free information leaflets and get advice on things to do, where to stay, what’s on and how to get there. Our friendly, multilingual and knowledgeable team will provide you with personal information and advice that will help you make the most of your stay in Cardiff. If you’re looking for a special memento of your visit to Cardiff, or need something that’s easy to carry home. don’t despair - help is at hand! We sell a variety of books and maps, Welsh souvenirs, soft toys and a range of other gifts. « less
Write a Review

16 reviews from our community

Visitor rating
    7
    5
    4
    0
    0
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Ottawa
Top Contributor
56 reviews 56 reviews
36 attraction reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed August 12, 2014

One lady was very friendly and helpful when I walked in the entrance closest to the Museum and Gallery. Once in the actual Tourist Information area, my request for a map and directions were met with an air that seemed like I was interrupting and intruding on "day dreaming". When I asked a lone lady behind the counter for a... More

Was this review helpful? Yes
Daventry, United Kingdom
Top Contributor
97 reviews 97 reviews
66 attraction reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed August 8, 2014

Again I want to share with trip advisors and visitors to the site that I have found this information centre as one of the best I have dealt with. I am planning another trip to the city in November and the help and consideration I have been given has been exemplary. Natasha Moore and Silke Jennsons need special praise for... More

Was this review helpful? Yes
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 18, 2014

Went there twice, and they were all really nice and patient with me. Gave me maps of the city, helped with the bus schedule, and gave me directions. They also sell tours, but they are expensive and you can do them by yourself.

Was this review helpful? Yes
Daventry, United Kingdom
Top Contributor
97 reviews 97 reviews
66 attraction reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed May 8, 2014

I want to thank again the wonderful staff at the centre for their consideration and help when I contact them in my forward planning trip to Cardiff. Nothing is too much trouble and even when there are busy always go that extra mile to ensure my request is carried out. I do hope that they DO NOT CLOSE this centre... More

Was this review helpful? Yes
Daventry, United Kingdom
Top Contributor
97 reviews 97 reviews
66 attraction reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed January 27, 2014

This centre needs extra special recognition for the friendly staff, dedication to duty, friendliness and above all the desire to help the public. Special thanks must go to GARETH CLARKE, SILKE JANNSENS, DELPHINE BRYANT, NATASHA MOORE AND ITZEL LOPEZ. All these people helped me put together the package for my best friends 65th birthday present and they must be commended... More

Was this review helpful? Yes
Romsey, United Kingdom
Senior Contributor
23 reviews 23 reviews
3 attraction reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 21, 2013

We went to the visitor centre on impulse & are so glad we did.It is very informative both for Old Cardiff & Modern The staff are great & so helpful.If you get the chance visit.

Was this review helpful? Yes
Los Angeles, California
Top Contributor
53 reviews 53 reviews
17 attraction reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed October 3, 2013

We had a wonderful experience at the tourist info office in the city center. Keith was so helpful and full of information. They can book day trips from this info office only. This office also has lockers for rent as well as Internet access for a fee. They can also book accommodations. The one at Cardiff Bay is not as... More

Was this review helpful? Yes
Málaga, Andalucia, Spain
Contributor
12 reviews 12 reviews
3 attraction reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 10, 2013

What more can I say except that they went out of their way to help us with our Tourist maps and general advise

Was this review helpful? Yes
Wales
Senior Contributor
22 reviews 22 reviews
15 attraction reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 29, 2012

As with all Tourist Information centres, it has a hive of information on the surrounding area. Its location is in the centre of the City and shares part of the building (previously the old library) with the Cardiff Story. This being the history of Cardiff.

Was this review helpful? Yes
Wales, U.K.
Top Contributor
55 reviews 55 reviews
8 attraction reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed November 7, 2012

When I visited there were still brochures on display advertising events that had passed over a month before! There should be a larger book selection featuring the best of local histories and other publications featuring Cardiff. There should also be a 'what's on' for each day - listing arts events, sporting fixtures etc. I didn't see much evidence of this... More

Was this review helpful? Yes

Travelers who viewed Cardiff Tourist Information Centre also viewed

Cardiff, Southern Wales
Cardiff, Southern Wales
 
Cardiff, Southern Wales
Cardiff, Southern Wales
 

Been to Cardiff Tourist Information Centre? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

If you own or manage Cardiff Tourist Information Centre, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

Manage your listing