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Cardiff Tourist Information Centre

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Address: The Old Library, The Hayes, Cardiff CF10 1AH, Wales
Phone Number: +44(0)29 2087 3573
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The Cardiff Tourist Information Centre, in the beautiful and historic Old...

The Cardiff Tourist Information Centre, in the beautiful and historic Old Library building is where you can pick up free information leaflets and get advice on things to do, where to stay, what’s on and how to get there. Our friendly, multilingual and knowledgeable team will provide you with personal information and advice that will help you make the most of your stay in Cardiff. If you’re looking for a special memento of your visit to Cardiff, or need something that’s easy to carry home. don’t despair - help is at hand! We sell a variety of books and maps, Welsh souvenirs, soft toys and a range of other gifts.

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TripAdvisor Reviewer Highlights

Read all 43 reviews
Visitor rating
  • 16
  • 19
    Very good
  • 5
  • 0
  • 3
Tourist Information Centre: helpful staff

People working at the Tourist Information Centre were really kind and helpful. You can take free maps of the city there. Also, they suggest buying a Cardiff Visitor card that... read more

4 of 5 starsReviewed December 29, 2015
Victoria S
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43 Reviews from our TripAdvisor Community

Traveler rating
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Level Contributor
3 reviews
3 attraction reviews
4 of 5 stars Reviewed December 29, 2015

People working at the Tourist Information Centre were really kind and helpful. You can take free maps of the city there. Also, they suggest buying a Cardiff Visitor card that gives you discounts at some cafes and places. Also, there's a good choice of souvenirs there.

Thank Victoria S
Cardiff, United Kingdom
Level Contributor
105 reviews
29 attraction reviews
common_n_attraction_reviews_1bd8 45 helpful votes
1 of 5 stars Reviewed October 9, 2015

I visited the Tourist Indormation office at the WNC this week and enquires about the stalls being set up in Roald Dald Plass the staff had no knowledge then looked it up and mentioned German Beer festival with hesitation. I have today seen an ad for this events in a local magazine published several weeks ago with full details and... More 

Thank barneyc45
Cardigan, United Kingdom
Level Contributor
21 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed September 6, 2015

We went round and round in circles following the signs but couldn't find you! Better luck in the Bay where we got the information we needed.

Thank PembsPeeps
Level Contributor
68 reviews
11 attraction reviews
common_n_attraction_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed August 7, 2015

Easy to find,full of souvenirs,books,ect. Nice place to browse around when the city center is crowded,

1 Thank allgreek2me
Level Contributor
95 reviews
39 attraction reviews
common_n_attraction_reviews_1bd8 109 helpful votes
5 of 5 stars Reviewed June 30, 2015

The Cardiff Tourist Information Centre is conveniently located in the centre of the city occupying the old county library and sandwiched between the St David's Hall and the city's old covered market. The Centre's staff are knowledgable about the city and its attractions. Cardiff souvenirs and books about the city and area available to buy. The Centre has an extensive... More 

1 Thank Suanphlu
Woking, United Kingdom
Level Contributor
209 reviews
131 attraction reviews
common_n_attraction_reviews_1bd8 52 helpful votes
3 of 5 stars Reviewed June 23, 2015 via mobile

Not what I was expecting as it was in the Cardiff Bay but is there a tourist information centre in the city center. If there is its not located well within sight easily. Service and advice is ok, a little on the small side.

Thank weeezoo
Shrewsbury, United Kingdom
Level Contributor
334 reviews
102 attraction reviews
common_n_attraction_reviews_1bd8 141 helpful votes
4 of 5 stars Reviewed June 6, 2015

Obviously at the time of writing, we were visiting the information centre in the Millenium Centre. People there were very friendly and informative and loads of literature for the tourist.

1 Thank Cecil H
Cardiff, United Kingdom
Level Contributor
55 reviews
31 attraction reviews
common_n_attraction_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed May 30, 2015

A city without a Tourist Information Centre!! Centre being the operative word. This was a fantastic service right in the centre of Cardiff, right where it was needed. It was always busy and the staff were brilliant. I was in here every couple of weeks to pick up books of maps for the hotel where I work and now we... More 

Thank HemryJobus
Aberystwyth, Wales, United Kingdom
Level Contributor
55 reviews
20 attraction reviews
common_n_attraction_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed May 18, 2015

I had some difficulty locating this as it had moved from central Cardiff to the Bay. However when I found it the staff member I spoke to could not have been more helpful. I got an excellent walking and cycling map which is very useful and general advice about the area, city and what's on.

Thank Susan W
Level Contributor
5 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed March 21, 2015

What is going to happen to Cardiff tourism in the future when the main tourist information centre in the centre of Cardiff closes at the end of March? Visitors to the Capital aren't going to travel down to Cardiff Bay for information. I feel so sorry for the highly qualified and efficient staff who will lose their jobs as a... More 

5 Thank anne r

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Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?