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Address: 3 Brewery Wharf | Dock Street, Leeds LS10 1JF, England
Phone Number: +44 845 634 1399
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Description: Waterfall Spa is a place of tranquility and relaxation in the city of...
Waterfall Spa is a place of tranquility and relaxation in the city of Leeds. Along with The Sanctuary, Covent Garden - we are the UK's only ladies spa. We pride ourselves on personalised service in a professional and intimate setting. Our friendly therapists and guest hospitality teams will ensure your every need is met. We offer the regions largest range of Elemis treatments with over 45 wonderful options and day packages to suit all budgets from £79. Our facilities include a Heat Experience where you can spend time relaxing in our deluxe Hydrotherapy Pool, Sauna, Tropicarium Steam Room and Rasul Mud Chamber where you cover your face and body in warm mud which after relaxing in the head chamber dries and extracts impurities from your skin, lavender infused steam then softens the mud before an invigorating shower washes it off leaving your skin and pores soft and clean. You can also enjoy or Sleep Retreat - deep relaxation in a sumptuous area with circular beds, blankets and pillows. Use it before or after a treatment to read, sleep or chat with friends.
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TripAdvisor Reviewer Highlights

Read all 133 reviews
Visitor rating
  • 32
    Excellent
  • 27
    Very good
  • 15
    Average
  • 31
    Poor
  • 28
    Terrible
Relaxing?! Not this time

I should have stayed well clear.. the booking process was a farse and the manager was very rude.. You can tell this place has changed hands. A member of staff called in sick so... read more

2 of 5 starsReviewed September 8, 2014
bradfordwonderer
,
Bradford
via mobile
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133 Reviews from our TripAdvisor Community

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Date | Rating
  • English first
  • Any
English first
Leeds, United Kingdom
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 16, 2015

I visited this Spa for the first time about 6 years ago and it was absolutely top notch, I had a full day booked and all my treatments and lunch etc... were amazing. Fast forward 6 years and it is a totally different place, it has become outrageously expensive and the treatments just aren't worth it. I had a facial... More 

Was this review helpful? Yes 1
Bradford
Level Contributor
7 reviews
common_n_attraction_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed September 8, 2014 via mobile

I should have stayed well clear.. the booking process was a farse and the manager was very rude.. You can tell this place has changed hands. A member of staff called in sick so all treatment times changes (actually not a big deal) but the member of staff was clearly unhappy and wanted everyone to know. The facilities are nice... More 

Was this review helpful? Yes 8
Leeds, United Kingdom
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed July 21, 2014

My experience at waterfall spa was better than expected after reading the reviews! I Cant understand why anybody would not enjoy this experience. I was greeted on arrival by a lovely lady called Victoria. I was offered a drink on arrival and shown round the spa. I had a fabulous day. I had a foot spa by Jade, this was... More 

Was this review helpful? Yes 2
1 review
common_n_attraction_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed July 21, 2014

Booked here for a hen party weekend in Leeds, we arrived around 1.40pm and as soon as we got to reception were informed our booking was for earlier. We had confirmed the appointments earlier that week as we had a party of 10 and wanted to make other arrangements around the spa. Our first appointment was confirmed for 2pm but... More 

Was this review helpful? Yes 8
Sheffield
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed July 20, 2014 via mobile

I was part of a hen party for my brother's fiancee so we had been looking forward to our pre-arranged spa afternoon. We arrived promptly before 2pm and as soon as we got to reception were informed our booking was for earlier (unlike our confirmed email!) The staff were quite dilitary in arranging what we had already booked and did... More 

Was this review helpful? Yes 3
Leeds, United Kingdom
Level Contributor
14 reviews
common_n_attraction_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed July 20, 2014 via mobile

Booked here for a girly weekend in Leeds. On arriving, the receptionist bluntly told us one of the girls' treatments hadn't been booked. When she tried to find out what happened she said it's because we'd not confirmed...yet two of the other appointments were there? She didn't apologise once and pretty much blamed us for not calling to confirm. A... More 

Was this review helpful? Yes
Doncaster, United Kingdom
Level Contributor
11 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed May 16, 2014 via mobile

My friend and I visited the Spa yesterday for a pre-wedding pamper, which included us having some treatments in the adjoining Cream beauty rooms. The staff were all friendly and made us feel so welcome. We both agreed that the treatments were probably the best we had ever experienced at any spa (we had facials in the Spa, and a... More 

Was this review helpful? Yes
Manchester, United Kingdom
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 20, 2014

I came to this spa last week. My first impression was it looked well maintained as i approached reception but felt who looked like the manager was quite patronising. I was pretty disappointed when I had the tour it looked like it needed a new decor it looked not very well maintained as shown on the website images. I received... More 

Was this review helpful? Yes 1
Leeds, United Kingdom
Level Contributor
7 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed April 7, 2014

I was seriously unimpressed. I'd go as far as to say this is probably the worst 'spa' I have been to. Staff keep you hanging around & are really late starting treatments. The rooms were so cold I had cramp in my toes. They only provide you with the small blow heaters. It took my therapist about 20 mins to... More 

Was this review helpful? Yes 3
Chester, United Kingdom
Level Contributor
5 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 5, 2014

I went to Waterfall Spa last week for a chilled out girly day. I was not let down. It was great to unwind! Spa was very clean and modern and has a lovely relaxation area that I snuggled up in with my book. I felt comfortable and the staff made me feel very welcome. Thoroughly enjoyed myself!

Was this review helpful? Yes

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