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Laura Ashley

256-258 Regent St., W1, London, England (Soho)
020/7437-9760
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8%
Ranked #306 of 464 Shopping in London
Type: Shops, Shopping
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13 reviews from our community

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Date | Rating
  • English first
  • French first
  • Any
English first
Bishops Stortford, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 attraction reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed September 20, 2014

If you are shopping around and are tempted by Laura Ashley sofas then go somewhere else. We had a Kingston Sofa with soft cushions option delivered in March 2014. It is one of the most uncomfortable bits of furniture I have ever sat on. I have rang to complain but they don't want to know, they told me the cushions... More

Was this review helpful? Yes 3
London, Canada
Senior Reviewer
9 reviews 9 reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed September 16, 2014

Spent alot of money with them, bought a sofa bed and sofa and the sofa bed arrived water damaged, no sorry, the sofa bed is faulty and dips in the middle, they sent a rude arrogant technition out called Mike, who lied and said he checked all the sofa when he didn't and he was too lazy to check the... More

Was this review helpful? Yes 2
Doncaster, S Yorkshire
Contributor
19 reviews 19 reviews
6 attraction reviews
32 helpful votes 32 helpful votes
1 of 5 stars Reviewed September 2, 2014

We bought two sofa's from LA for our sitting room and were delighted with them for quite a while but after about fifteen months a black mark appeared on one of them. My wife tried to wipe it away with a damp cloth and it just got bigger and bigger and turned a bluey purple. When we contacted LA customer... More

Was this review helpful? Yes 1
Bridgwater, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 30, 2014

Quality & Service, the two things that the 'old' LA stood for. The service in the Taunton shop is woeful! The shop staff appear to be (rich!) farmers wives with nothing better to do and treat customers in an aloof and arrogant manner - to the extent that my wife refuses to go into the shop. This is hugely different... More

Was this review helpful? Yes 1
Edinburgh, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed March 7, 2014

Laura Ashley hide the fact that if you live any more than one floor up, delivery is £60 extra! I have spent so much money at their shop but it looks like my downstairs neighbours are going to enjoy my furniture rather than me! Had to wait 10 weeks for the privilege of this crappy service!

Was this review helpful? Yes 2
Chester, United Kingdom
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed March 7, 2014

I purchased a plaid chair , custom made in a recommended fabric. On arrival the plaid was wavy and the chair was very poorly upholstered . When visited by a technician I was told , it was all over the place, it was not how he would have done it , but it was physics . Therefore he could not... More

Was this review helpful? Yes 7
Liverpool, United Kingdom
Top Contributor
549 reviews 549 reviews
340 attraction reviews
321 helpful votes 321 helpful votes
5 of 5 stars Reviewed December 26, 2013

Contemporary women's fashions sit alongside high quality home furnishings and accessories. The fabrics they sell in their Home departments feature many designs and many are not a bit chintzy, but there are the trademarks florals too, if that's what you are after. The made-to-measure service is efficient and the work skilful. I also like their bed linen and towels.

Was this review helpful? Yes
London
Contributor
13 reviews 13 reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed September 15, 2013 via mobile

Laura Ashley are a disgrace, lyndhurst sofa is saggy and cushions have collapsed despite following instructions to maintain. Pole I had to have specifically made for bay window paid for last Dec, over £1k, still waiting, lost order, cancelled order, reinstated order and now ten months later they no longer have any of the measurements taken last year. Curtains still... More

Was this review helpful? Yes 8
wimbledon
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed August 9, 2013 via mobile

I placed an order on sunday 4th August 2013. Money was taken immediately out of my bank. Today 9th August I have had to call customer service by phone as I sent 2 emails and they did not answer. The calls cost 10p per minute. I was hanging on the phone for 10 minutes by an answer phone telling me... More

Was this review helpful? Yes 3
Reviewer
5 reviews 5 reviews
1 of 5 stars Reviewed July 14, 2013 via mobile

I was looking for this store.But I couldn't get to.Is this the information of location correct.I couldn't find here in the HP.

Was this review helpful? Yes 1

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