We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Liberty

Regent Street, London W1B 5AH , England (Soho)
020 7734 1234
Website
Improve this listing
Ranked #34 of 454 Shopping in London
Certificate of Excellence 2014
Type: Specialty Shops
64 visitor photos
Write a Review

238 reviews from our community

Visitor rating
    136
    53
    24
    10
    15
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Maryland
Top Contributor
195 reviews 195 reviews
71 attraction reviews
169 helpful votes 169 helpful votes
3 of 5 stars Reviewed August 24, 2014 NEW

We also saw a TV program about this store and wanted to visit. It is a real heirloom building and we had a nice shopping experience, BUT it is very expensive. We would love to have brought home a souvenir (eg a scarf) but it was like shopping a boutique on Rodeo Drive or 5th Avenue--too much for just average... More

Was this review helpful? Yes
Contributor
15 reviews 15 reviews
7 attraction reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed August 23, 2014 NEW

Liberty has great customer service, they have even emailed me since my visit. They take so much time to help you and I did not feel any pressure to buy.

Was this review helpful? Yes
Romsey, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 attraction reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 20, 2014

Lovely building and interesting products which unlike other departments stores have often sentimental and unique value.Very nice atmosphere, nice staff and a pretty unrivalled building when compared to other london shops.

Was this review helpful? Yes
Kirkby Stephen, United Kingdom
Top Contributor
55 reviews 55 reviews
28 attraction reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed August 17, 2014

I just adore this shop, wish I could visit more often to soak up the atmosphere, art and design but there's always the internet. All the staff are lovely as well and very welcoming. You'll find something special if you are arty.

Was this review helpful? Yes
Norfolk
Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed August 16, 2014

After seeing the store on the television programme we decided to have a special trip to London just to visit Liberty. The store itself is magnificent, which I am afraid cannot be said about the staff. There was no friendliness, a smile or a good morning would have been nice. When I asked a member of staff a question she... More

Was this review helpful? Yes
LibertyLondon1875, Customer Services at Liberty at Liberty, responded to this review

Thank you for taking the time to write a reveiw. We really value your feedback and are very sorry to hear that your most recent experience in store was disappointing. Please be assured that your comments have been passed on to our Head of Service. Many thanks. More

Aylesbury, United Kingdom
Top Contributor
428 reviews 428 reviews
298 attraction reviews
182 helpful votes 182 helpful votes
5 of 5 stars Reviewed August 11, 2014

I love Libertys - have done sine childhood when I saw it wrapped with a giant red bow one Christmas. Their window displays are enticing - impossible for me to pass and not go in. Every visit is like the first - the only decision is the gorgeous lift or gorgeous staircase. My mother would not buy fabrics and scarves... More

Was this review helpful? Yes 1
Manchester, England, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 attraction reviews
5 of 5 stars Reviewed August 6, 2014

There's a lovely carrot cake to be had on the 2nd Floor. Topped with honeycone. If you haven't seen the TV documentary, then just be aware the toilets aren't on the 2nd Floor. But they are on floor just below ground level and floor 3 & 4. But you will enjoy getting lost in all the variety of things they... More

Was this review helpful? Yes
Frankfurt, Germany
Top Contributor
71 reviews 71 reviews
13 attraction reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 27, 2014

Its a total must go every time I'm in London. They have the most unusual products and variety of things. The building is just beautiful with all these riddle-like rooms and nooks.

Was this review helpful? Yes
Maidstone, United Kingdom
Senior Contributor
21 reviews 21 reviews
7 attraction reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 25, 2014

The Tudor exterior was a bit weird but on the inside, I was like WOW! I visited every floor. Eventually, brought a bracelet and some sweets.

Was this review helpful? Yes
London
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed July 17, 2014

Absolutely furious that the necklace I bought for my wife wasn't allowed to be returned as it was reduced in the sale. it didn't fit her as the chain was far too short and so I got her something else. Went to take the item back and got a 'no'. Stuck with the bloody thing now... Not happy.

Was this review helpful? Yes 1
LibertyLondon1875, Customer Services at Liberty, responded to this review

Thank you for taking the time to share your feedback. Unfortunately, jewellery is exempt from our returns policy and, furthermore, items purchased on sale with a discount of 50% or more are final sale only. Items purchased on sale with a discount of 40% or less, excluding jewellery along with other excluded items, may be exchanged within the sale period.... More

Travelers who viewed Liberty also viewed

 

Been to Liberty? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

If you own or manage Liberty, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

Manage your listing