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Chuan Spa

1C Portland Place, London W1B 1JA, England (Westminster / Belgravia)
020 7973 7550
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Ranked #335 of 622 activities in London
Type: Spas
Owner description: Offering a tranquil haven in the heart of London, Chuan Spa is London’s first hotel spa to incorporate ancient principles of Traditional Chinese... more » Owner description: Offering a tranquil haven in the heart of London, Chuan Spa is London’s first hotel spa to incorporate ancient principles of Traditional Chinese Medicine (TCM) into its signature treatments, ambience and décor. Guests can relax in the vitality pool, salt-sauna and steam room before visiting the spa treatment area. « less
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32 reviews from our community

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Date | Rating
  • English first
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English first
London, United Kingdom
1 review
5 of 5 stars Reviewed July 21, 2014

Visited Chuan Spa on Saturday and it was beautiful. I had booked their signature massage and arrived two hours before to use the facilities. Fresh fruit, water, tea and coffee on hand with no charge. My massage therapist was Yasika. She is a tiny wee girl so I thought my massage wasnt going to be very good, she was brilliant... More

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London, United Kingdom
2 reviews
3 of 5 stars Reviewed July 17, 2014 via mobile

As frequent luxury spa goers, my husband and I were excited to try out the chan spa for his birthday. Having found a rather excellent deal on its website on sunday, I rang up and triple confirmed that this deal included wonderland tea on a WEEKDAY offer.I was quoted the price back and awaited email. The only confirmation I received... More

Was this review helpful? Yes
langham08, Manager at Chuan Spa, responded to this review

Dear Mr and Mrs Paleja, Many thanks for taking the time to review Chuan Spa. I am delighted to hear you enjoyed our facilities and the treatments. I am very sorry about the mix up on reception, we have two different afternoon tea and spa packages and we will be reviewing both so this never happens again. I do hope... More

Sydney, Australia
Senior Contributor
39 reviews 39 reviews
5 attraction reviews
48 helpful votes 48 helpful votes
2 of 5 stars Reviewed May 25, 2014

I was staying at the Langham and after 3 weeks of business travel needed a good deep tissue . The spa is supposed to be open at 8 am , I went down at 8 30 and the internal door to the hotel was still locked . Returned to me room rang them and went back down. Booked a 1... More

Was this review helpful? Yes 1
langham08, Manager at Chuan Spa, responded to this review

Dear skipAussieontour, Thank you for your feedback. Our opening times for the Spa is 10am – 9pm which is why you would have encountered a closed door at 8am. We are pleased however that you were able to book your appointment through the hotel operator. I would like to discuss your feedback further, as part of our Spa journey you... More

London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 11, 2014 via mobile

My daughter and I booked online, confirmed everything via email and had no problems. It was not cheap but I thought we got what we paid for. After reading previous reviews I was concerned that there might be kids in the pool or we might get short changed on our treatments but on the contrary I had the pool to... More

Was this review helpful? Yes 1
London, United Kingdom
Top Contributor
98 reviews 98 reviews
32 attraction reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed March 16, 2014

I FOUND THIS A SUPER RELAXING SPA with very friendly helpful team- i wanted to award 5 but there were 3 down points - hopefully if i go again i will be able to award a 5 therapists were the most professional and skilled that i have experienced for a long time both in london and abroad - hope to... More

Was this review helpful? Yes 1
langham08, Manager at Chuan Spa, responded to this review

Thank you for your comments. I'm delighted you found our staff friendly and helpful. I would like to further investigate the treatments being late, would you mind contacting me at Erinn.Cracknell@chuanspa.com We look forward to welcoming you back soon Kind regards Erinn Cracknell Director of Spa More

London, United Kingdom
1 review
1 of 5 stars Reviewed February 15, 2014

Once you actually get a treatment it is what you would expect for the price, but the booking system is so bad and the desk staff so hopeless you need another two hours massage just to get over the stress of dealing with it. On both occasions that I have booked treatments with the Chuan Spa I have booked in... More

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langham08, Manager at Chuan Spa, responded to this review

Dear Oliver D, Thank you so very much for taking your valuable time to provide feedback on your recent visit to Chuan Spa. I was sorry to note your comments regarding your booking experience. Please accept my apologies for this shortfall. We are investigating the comments that you have raised and will be in contact with you . Kind regards... More

London, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 16, 2014

My best friend booked this spa day for me and her as a little treat to ourselves after all the christmas stress. Upon arrival the greeting was very friendly and a lovely lady showed us to the changing rooms, where our very comfortable robes and slippers were also kept. The slippers were large but thats not a problem because I... More

Was this review helpful? Yes 1
York, United Kingdom
Top Contributor
59 reviews 59 reviews
7 attraction reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed December 21, 2013

My friend booked us in for a special offer called the twilight twinkle. This included a body salt scrub, and neck , shoulder and back massage, and a facial. Our therapists were friendly , knowledgeable and talked us through all the treatments. The treatments were tailored to our needs, and wishes accordingly. On arrival we were greeted with a friendly... More

Was this review helpful? Yes 1
London, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 21, 2013

I wanted to like this spa but I left feeling severely shortchanged. Just to clarify, this review does not reflect our feelings towards the staff or therapists who were lovely, skilled, kind and helpful. My beef is rather with the overall system of how the massages seem to work. My boyfriend and I were booked in for a 1 hour... More

Was this review helpful? Yes 1
langham08, Manager at Chuan Spa, responded to this review

Dear Cor112013, Many thanks for taking the time to review Chuan Spa. I am delighted you found our staff skilled and helpful and that you enjoyed your massage. I have double checked and I confirm that your massage was a full hour, I am sorry you felt it was shorter. I do hope we can welcome you both back to... More

Sydney, Australia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 6, 2013

As a frequent patron of Luxury Spas I was pleasently impressed with Chuan Spa. The quality of the treatments, with their TCM point of difference, was exceptional. I also particulalry enjoyed the calming oriental style decor.

Was this review helpful? Yes 1

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