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So SPA by Sofitel

6 Waterloo Place, London SW1Y 4AN, England (Mayfair / St James's / Piccadilly / Green Park )
+44 (0)20 7747 2204
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95%
Ranked #137 of 995 Activities in London
Certificate of Excellence 2014
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Owner description: Sofitel London St James is now further enhanced with a luxury spa, So SPA by Sofitel, with two highly prestigious brands from French cosmetology, Carita and Cinq Mondes.Distributed over three floors, the original grade II listed building features high ceilings and natural daylight, providing the most spectacular backdrop for a spa. So SPA by Sofitel offers a unique and personalized experience.

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73 reviews from our community

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Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
London, England, United Kingdom
1 review
4 of 5 stars Reviewed November 25, 2014 NEW

My husband and I have been to Sofitel SPA 3 times for couple treatment: one hour massage, use of steam room and jacuzzi and it was a great experience each time! The staff is very polite and careful, the design is modern and light and the treatment really made me feel better for my body and my mind! Peaceful...

Was this review helpful? Yes
N_Pesty, General Manager at So SPA by Sofitel, responded to this review

Dear Madam, I thank you for this wonderful feedback! I am truly glad to hear that we are consistent in providing high standards of service and indeed we love to pamper all of our guests. We look forward to welcoming you back in the near future. A bientôt. Nicolas Pesty General Manager Sofitel London St James More

London, United Kingdom
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed November 11, 2014

I went to SO Spa with a voucher and I didn't have great expectations having looked at the website. The experience turned out to be excellent from beginning to end. Lovely environment, great staff and a few lovely touches like the complimentary tea and the relaxation room after the treatment. My massage was great too, not only was the therapist... More

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N_Pesty, General Manager at So SPA by Sofitel, responded to this review

Dear guest, I am really glad to hear that we have pleasantly surprised you in delivering personalised, high standards of service which completely met your expectations. I also thank you for recommending So-SPA to your entourage. We then look forward to welcoming you back. A bientôt. Nicolas Pesty General Manager Sofitel London St James More

London, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 12, 2014

This was a very special treat that I bought for myself and my partner as a birthday treat and is one of the best spas that I have visited in London; and what a fabulous location! We were warmly greeted at reception, and asked to fill out forms on the type of treatment we would like, information on lighting, scent... More

Was this review helpful? Yes 3
N_Pesty, General Manager at So SPA by Sofitel, responded to this review

Dear guest, What a great feedback! Thank you for that! I am glad to hear that you have very much enjoyed your experience in our haven of peace. Indeed we genuinely do our utmost to pamper and to look after all of our guests so they have magnifique moments with us. I also thank you for recommending the So-SPA to... More

Maidenhead, United Kingdom
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 4, 2014

This was my first ever spa treatment and if they are all like this I will be having many more. The treatment was a surprise for my wife for our 10th wedding anniversary while we stayed at the fantastic Sofitel St James hotel. First off the communication from the Spa was brilliant. I had no idea what to expect and... More

Was this review helpful? Yes 1
N_Pesty, General Manager at So SPA by Sofitel, responded to this review

Dear sir, I thank you for your words of praise! I am truly glad to hear that both yourself and your wife have had a magnificent and extremely relaxing experience. As a matter of fact we do our utmost to have our guests feel like in a haven of peace when they come over to the So-SPA. Thank you also... More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 7, 2014 via mobile

I went to so spa on 5 august to have deep massage, waxing underarms and bought some CARITA products. They are so good. The only thing is the steam room. I booked in advanced for the steam room. It was so good for the first 15 minutes. But after that have a man came in the room, standing outside the... More

Was this review helpful? Yes 1
N_Pesty, General Manager at So SPA by Sofitel, responded to this review

Dear Madam, I thank you for your feedback. Pelase allow me to express my sincerest apologies for the man knocking on the Steam Room front door. As a matter of fact it was one of our engineers who needed to fix something in this area. Please rest assured that this does not reflect our normal standards. I have liaised with... More

London, United Kingdom
Contributor
17 reviews 17 reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed July 22, 2014 via mobile

I took 20 girls to the So Spa for an afternoon of treatments and can not thank the staff highly enough. From the offset Robin was fantastic about the organisation of the day which included use of the steam room and jacuzzi along with either an hour or 30minute treatment per person. I was in constant contact with him throughout... More

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N_Pesty, General Manager at So SPA by Sofitel, responded to this review

Dear Madam, I am truly thankful to you for such wonderful a feedback! Our aim is to pamper all of our guests in our heaven of peace. Robin and Suzette are indeed a true asset for this purpose at So-SPA by Sofitel as we want our guests to spend magnificent moments. We look forward to welcoming you and your friends... More

Paris, France
2 reviews
5 of 5 stars Reviewed July 3, 2014

An amazing staff and luxury spa in central London. Soon as you arrive you feel special. You can feel the ambiance by a relaxing atmosphere and a very nice manager. I had the best experience spa of my life. It makes you forget you are in a busy city and feels like holiday. I will recommend to not wait to... More

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N_Pesty, General Manager at So SPA by Sofitel, responded to this review

Dear guest, What a wonderful feedback! Thank you for that! We want our guests to feel like in a haven of peace at So-SPA and I am truly glad to hear that you have felt so. The whole team looks forward to welcoming you back very soon. Au revoir. Nicolas Pesty General Manager Sofitel London St James More

London, United Kingdom
1 review
5 of 5 stars Reviewed July 1, 2014

I had a really good afternoon time at the spa. I have been there on a monday and it was not too busy. The staff at the reception been really welcoming and Robin the manager is really professional. I've got a chance to enjoy some time in the sauna before my massage which has been really good and specifically adapted... More

Was this review helpful? Yes
N_Pesty, General Manager at So SPA by Sofitel, responded to this review

Dear guest, Thank you so much for this wonderful feedback. Thank you also for mentioning Robin, the So-SPA Manager who is indeed a true asset for the Spa. I felt really proud of the whole team when reading your words of praise regarding our high standards of service as we aim all of our guests to feel like in a... More

2 reviews
5 of 5 stars Reviewed June 29, 2014

I just spent the most amazing afternoon at the spa again. I visit So SPA around 3 times per year and it feels like a 5 hours holiday..! It's just amazing how much I look forward to every visit and how great I feel after. Robin the manager always looks after us very well and his team is simply perfect.... More

Was this review helpful? Yes
N_Pesty, General Manager at So SPA by Sofitel, responded to this review

Dear Madam, I thank you for your excellent feedback! I am very happy to hear about your most enjoyable experience at So-SPA. Indeed Robin and his team genuinely love to pamper and to look after all of their guests. We look forward to welcoming you back with our undivided attention in our haven of peace. Au revoir. Nicolas Pesty General... More

London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 16, 2014

My sister took me here as a treat and we had such a lovely time. Well worth using the spa facilities. Had a lovely afternoon tea. Only wish it could have been longer!

Was this review helpful? Yes
N_Pesty, General Manager at So SPA by Sofitel, responded to this review

Dear Madam, I am truly glad to hear that you and your sister have had a lovely time in our So-SPA. We hope to have the pleasure in welcoming you both on many other occasions. Au revoir. Nicolas Pesty General Manager Sofitel London St James More

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