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So SPA by Sofitel

6 Waterloo Place, London SW1Y 4AN, England (Mayfair / St James's / Piccadilly / Green Park )
+44 (0)20 7747 2204
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96%
Ranked #130 of 1,016 Activities in London
Certificate of Excellence 2014
Owner description: Sofitel London St James is now further enhanced with a luxury spa, So SPA by Sofitel, with two...
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Attraction details
Hours:
Sun 10:00 am - 8:00 pm
Mon - Sat 8:00 am - 9:00 pm
Owner description: Sofitel London St James is now further enhanced with a luxury spa, So SPA by Sofitel, with two highly prestigious brands from French cosmetology, Carita and Cinq Mondes.Distributed over three floors, the original grade II listed building features high ceilings and natural daylight, providing the most spectacular backdrop for a spa. So SPA by Sofitel offers a unique and personalized experience.

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77 reviews from our community

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Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
London, United Kingdom
1 review
5 of 5 stars Reviewed December 15, 2014 NEW

Went there to treat ourselves as a girlie day out and loved it! Facitlites are great, both the steam room and Jacuzzi were booked for our exclusive use. Very good massage and the afternoon tea is amazing! Best scones I ever had.

Was this review helpful? Yes
N_Pesty, General Manager at So SPA by Sofitel, responded to this review

Dear Madam, Thank you for your words of praise regarding our high standards of service. You couldn't make me more proud of the So-SPA team. We do really love to pamper all of our guests and as we say service from the heart goes to the heart. Looking forward to welcoming you back. A bientôt. Nicolas Pesty General Manager Sofitel... More 

london
Senior Contributor
43 reviews 43 reviews
12 attraction reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed December 15, 2014 NEW

Came here as a group of 5 friends on a Saturday. Staff were exceptionally polite and professional. I had an hour long massage by Marion. It was bliss. We were allowed to use the steam room and Jacuzzi before our treatments. Locker rooms and facilities were lovely and clean. I would definitely come back and recommend to anyone else.

Was this review helpful? Yes
N_Pesty, General Manager at So SPA by Sofitel, responded to this review

Dear Madam, Thank you to speak highly of the service provided to you at So-SPA. Indeed we genuinely care for our guests and your satisfaction is our utmost reward. I look forward to welcoming you back. A bientôt. Nicolas Pesty General Manager Sofitel London St James More 

1 review
5 of 5 stars Reviewed December 10, 2014

I have been offered an afternon of Spa at Sofitel St James... suprisingly great, staff extremely welcoming and helpful. They make your experience unforgettable by offering different option of music, odor and temperature for your treatment. So Spa also have their own private Hamam and jacuzzi, which is a privilege when you want some peaceful "Me Time". I went for... More 

Was this review helpful? Yes
N_Pesty, General Manager at So SPA by Sofitel, responded to this review

Dear Madam, I am really pleased to hear that you have been pampered and have loved it. We indeed genuinely love to look after our guests. I then look forward to welcoming you back very often to So-SPA as you work close by the premises. A bientôt. Nicolas Pesty General Manager Sofitel London St James More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 28, 2014

Everything was perfect! An afternoon of pure relax. Even we arrived late and miss our firs hour the all team was so kind to reorganised our schedule and we stay longer to enjoyed the full package that we booked. Thank you to everyone!

Was this review helpful? Yes 1
N_Pesty, General Manager at So SPA by Sofitel, responded to this review

Dear guest, Thank you for this wonderful feedback! I am truly pleased to hear that the whole So-SPA team has provided you with genuine, high standards of service. We look forward to welcoming you back soon. Nicolas Pesty General Manager Sofitel London St James More 

London, England, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 25, 2014

My husband and I have been to Sofitel SPA 3 times for couple treatment: one hour massage, use of steam room and jacuzzi and it was a great experience each time! The staff is very polite and careful, the design is modern and light and the treatment really made me feel better for my body and my mind! Peaceful...

Was this review helpful? Yes 1
N_Pesty, General Manager at So SPA by Sofitel, responded to this review

Dear Madam, I thank you for this wonderful feedback! I am truly glad to hear that we are consistent in providing high standards of service and indeed we love to pamper all of our guests. We look forward to welcoming you back in the near future. A bientôt. Nicolas Pesty General Manager Sofitel London St James More 

London, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 11, 2014

I went to SO Spa with a voucher and I didn't have great expectations having looked at the website. The experience turned out to be excellent from beginning to end. Lovely environment, great staff and a few lovely touches like the complimentary tea and the relaxation room after the treatment. My massage was great too, not only was the therapist... More 

Was this review helpful? Yes 1
N_Pesty, General Manager at So SPA by Sofitel, responded to this review

Dear guest, I am really glad to hear that we have pleasantly surprised you in delivering personalised, high standards of service which completely met your expectations. I also thank you for recommending So-SPA to your entourage. We then look forward to welcoming you back. A bientôt. Nicolas Pesty General Manager Sofitel London St James More 

London, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 12, 2014

This was a very special treat that I bought for myself and my partner as a birthday treat and is one of the best spas that I have visited in London; and what a fabulous location! We were warmly greeted at reception, and asked to fill out forms on the type of treatment we would like, information on lighting, scent... More 

Was this review helpful? Yes 3
N_Pesty, General Manager at So SPA by Sofitel, responded to this review

Dear guest, What a great feedback! Thank you for that! I am glad to hear that you have very much enjoyed your experience in our haven of peace. Indeed we genuinely do our utmost to pamper and to look after all of our guests so they have magnifique moments with us. I also thank you for recommending the So-SPA to... More 

Maidenhead, United Kingdom
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 4, 2014

This was my first ever spa treatment and if they are all like this I will be having many more. The treatment was a surprise for my wife for our 10th wedding anniversary while we stayed at the fantastic Sofitel St James hotel. First off the communication from the Spa was brilliant. I had no idea what to expect and... More 

Was this review helpful? Yes 1
N_Pesty, General Manager at So SPA by Sofitel, responded to this review

Dear sir, I thank you for your words of praise! I am truly glad to hear that both yourself and your wife have had a magnificent and extremely relaxing experience. As a matter of fact we do our utmost to have our guests feel like in a haven of peace when they come over to the So-SPA. Thank you also... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 7, 2014 via mobile

I went to so spa on 5 august to have deep massage, waxing underarms and bought some CARITA products. They are so good. The only thing is the steam room. I booked in advanced for the steam room. It was so good for the first 15 minutes. But after that have a man came in the room, standing outside the... More 

Was this review helpful? Yes 1
N_Pesty, General Manager at So SPA by Sofitel, responded to this review

Dear Madam, I thank you for your feedback. Pelase allow me to express my sincerest apologies for the man knocking on the Steam Room front door. As a matter of fact it was one of our engineers who needed to fix something in this area. Please rest assured that this does not reflect our normal standards. I have liaised with... More 

London, United Kingdom
Contributor
19 reviews 19 reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed July 22, 2014 via mobile

I took 20 girls to the So Spa for an afternoon of treatments and can not thank the staff highly enough. From the offset Robin was fantastic about the organisation of the day which included use of the steam room and jacuzzi along with either an hour or 30minute treatment per person. I was in constant contact with him throughout... More 

Was this review helpful? Yes
N_Pesty, General Manager at So SPA by Sofitel, responded to this review

Dear Madam, I am truly thankful to you for such wonderful a feedback! Our aim is to pamper all of our guests in our heaven of peace. Robin and Suzette are indeed a true asset for this purpose at So-SPA by Sofitel as we want our guests to spend magnificent moments. We look forward to welcoming you and your friends... More 

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