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Address: 12 Vale Road | The Old Post Office, Royal Tunbridge Wells TN1 1BP, England
Phone Number: 01892 512909
Website
Today
10:00 am - 6:00 pm
Closed now
See all hours
Hours:
Mon - Fri 9:00 am - 8:00 pm
Sat - Sun 10:00 am - 6:00 pm

TripAdvisor Reviewer Highlights

Read all 44 reviews
Visitor rating
  • 9
    Excellent
  • 4
    Very good
  • 8
    Average
  • 8
    Poor
  • 15
    Terrible
Not as good as it has been

Venue still lovely, but some glitches. 1. The staff didn't know that our package included breakfast. We were given an apology and money to go to a cafe, which we appreciated... read more

3 of 5 starsReviewed May 21, 2014
Julie M
,
Brighton, United Kingdom
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44 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • Any
English first
Nottingham, United Kingdom
Contributor
16 reviews 16 reviews
6 attraction reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed August 10, 2014

Never answer the phone, voicemail is not long enough to leave a message, don't respond to their emails. No wonder spabreaks.com don't use them anymore Such a shame as looks lovely

Was this review helpful? Yes 2
Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed August 6, 2014

I too have been ripped off, after trying to ring this establishment several times to arrange an appointment with them to use a gift voucher that my partner bought me for valentines day , have tried to email them but it just comes back , wonder if there's anyway you can get your money back ? Can't see that you... More 

Was this review helpful? Yes 3
Royal Tunbridge Wells, United Kingdom
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed June 24, 2014

I can only assume that this business has gone bust. I have tried phoing them over the past two weeks many many times but all you get is an answer machine that cuts of after about 15 seconds. The sad thing is that my voucher I was bought for a spa day here for mothers day will not be able... More 

Was this review helpful? Yes 4
Royal Tunbridge Wells, United Kingdom
Contributor
18 reviews 18 reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed June 23, 2014

CANNOT STRESS STRONGLY ENOUGH - DO NOT BOOK THIS PLACE YOU WILL GET RIPPED OFF My husband booked and paid for myself and two others to a half day spa package. It included use of the spa and 3 x 25 minute back massages. The booking was made and paid for on 5th June 2014. On Thursday 19th June I... More 

Was this review helpful? Yes 6
Royal Tunbridge Wells, United Kingdom
2 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed June 20, 2014 via mobile

Have been a member for a long time and have turned up twice now to find the spa closed, I have been trying to contact the manager but no reply to any emails or voicemails left for them. I have spoken to a few people around the area and including other members and everyone is saying the company have gone... More 

Was this review helpful? Yes 7
London
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed June 20, 2014

Please do not go to this spa. We had booked this spa for my friends hen, and they cancelled on us at the last minute without giving a valid reason, or speaking to us in person! We are now having to try to find an alternative solution and everywhere is now fully booked. Their approach to customer satisfaction is appealing!

Was this review helpful? Yes 4
Crowborough, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed June 19, 2014

I have been trying to contact this establishment for weeks, always an answer machine. I turned up this morning for the ore-booked facial ( already paid for!) to find the place closed up. Lady next door said they had gone bust!,, no notice on door, nothing......does anyone know what has happened to this establishment?

Was this review helpful? Yes 2
Ashford, United Kingdom
Senior Contributor
30 reviews 30 reviews
12 attraction reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed June 9, 2014

Recommended by someone who had a lovely time. Called on a Saturday to see if we could book in for a half day a few Saturdays later for a friend's 40th. They were busy (understandable) and said they would call back on Monday. No call on the Monday. Phoned a left a message on the Tuesday. No call back. This... More 

Was this review helpful? Yes
Portsmouth, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 29, 2014

Had a fantastic day at the spa. The staff were friendly and helpful, especially Carly who did our massages, she was so professional and friendly. We were worried from reading some of the reviews but had a brilliant day and would go back again.

Was this review helpful? Yes 1
Brighton, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 21, 2014

Venue still lovely, but some glitches. 1. The staff didn't know that our package included breakfast. We were given an apology and money to go to a cafe, which we appreciated, but it was a shame that we didn't have it on arrival as advertised. 2. We had no choice re our treatments times and they had to be one... More 

Was this review helpful? Yes 1

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