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Address: Harbour Parade, Ramsgate, England
Phone Number: 01843 598750
Description: The building was built for Customs & Excise and was used as this until the...
The building was built for Customs & Excise and was used as this until the 1980's. It is now home to the Ramsgate Visitor Centre, the Custom House Coffee Shop, a gallery and gift shop Nice Things and the RNLI shop. Ramsgate's Town Council have the first floor with the Mayor's Parlour and the Council Chamber, which is available for hire for dinners and parties. The building has been well restored and has most of its original features including the doors and ornate plaster mouldings.
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TripAdvisor Reviewer Highlights

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Most recent review
Disorganised

Luckily we ordered our food as we went through to the seating area as otherwise it would have been another 15 minutes before a waiter came to take our order. As it was our fish... read more

3 of 5 starsReviewed February 18, 2015
Shelagh C
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13 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • Any
English first
Senior Reviewer
10 reviews 10 reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed February 18, 2015

Luckily we ordered our food as we went through to the seating area as otherwise it would have been another 15 minutes before a waiter came to take our order. As it was our fish and chips took over 35 minutes to arrive but was hot and obviously freshlty cooked. It seemed as though the sunny weather and resulting extra... More 

Was this review helpful? Yes
Ramsgate, United Kingdom
Senior Contributor
36 reviews 36 reviews
19 attraction reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 1, 2015

We have been here a few times eaten outside and also in their restaurant at the back what a lovely place and the staff were only too happy to accommodate our breakfast requirements what lovely people and the food was freshly made and first class we shall continue to go here for food....

Was this review helpful? Yes
suzy2609, I own one of the businesses in the building, Nice Things at The Custom House, responded to this review

Hello Karen, I just wanted to say thank you for taking the time to put the review on for Nice Things at the Custom House - it's so helpful to have and I'm glad you enjoy visiting. I can't help loving my little 'community centre' on the harbour! Suzy More 

Canterbury, United Kingdom
Contributor
15 reviews 15 reviews
12 attraction reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 20, 2014

Today I attended a Kent Costume Trust talk which was held in the events room overlooking the harbour. It is a lovely room, ideal for talks etc. for smallish groups. There was a small lift up to the first floor for those who can't manage the stairs. After the talk some of us visited the cafe on the ground floor... More 

Was this review helpful? Yes 1
London
Top Contributor
100 reviews 100 reviews
52 attraction reviews
85 helpful votes 85 helpful votes
4 of 5 stars Reviewed December 23, 2013

Apart from being a beautiful building, it houses the tourist info and a craft shop, selling locally made crafts. I spent a happy half hour looking at all the things on display and went home with an original necklace. We did not try the café there

Was this review helpful? Yes 1
England
Senior Contributor
40 reviews 40 reviews
4 attraction reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed April 25, 2013

Since this restaurant was taken over last year the quality has improved and we use it regularly. Comments from other users have been taken on board by the owners and in particular the cost of a pot of tea-for-two reduced. The prices are fair, the place is clean and tidy, the food and drink excellent (all cooked fresh) and we... More 

Was this review helpful? Yes 3
Ramsgate, United Kingdom
Contributor
11 reviews 11 reviews
5 attraction reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed December 17, 2012

The new owners have removed the local staff we used to have a chat to .The prices went up, so we go elsewhere

Was this review helpful? Yes 1
London, United Kingdom
Senior Contributor
46 reviews 46 reviews
23 attraction reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed September 21, 2012

Just ask and it will be told, everything you could wish to know about the town of Ramsgate. It's patron Ralph Hoult a very knowledgeable pleasant fellow, is passionnte about his home town, and I don't blame him!

Was this review helpful? Yes 1
Ramsgate, United Kingdom
Top Contributor
87 reviews 87 reviews
22 attraction reviews
91 helpful votes 91 helpful votes
3 of 5 stars Reviewed June 6, 2012

Beautiful building and the cafe is quite pleasant - although a little pricey for what is offers. Nice to sit outside in the sun. Tourist office is VERY variable - depends who is on the desk - the older man is great - and knows everything about the area, the others are not as good. Craft shop is pretentious and... More 

Was this review helpful? Yes 3
ramsgate
Senior Reviewer
6 reviews 6 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 11, 2011

I have ventured into the Custom House on various occasions and find the atmosphere and staff extremely helpful and friendly. The cafe serve great food along with the opportunity of finding out about the area. I needed some information on Pugins house and Pugin's association with Ramsgate and found the lovely lady on reception more than helpful and well-informed.

Was this review helpful? Yes 3
Swindon, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 11, 2011

We were in Ramsgate on our wedding anniversary staying at the royal Ok which was quite pleasant and were pointed to the custom house on the sea front to get some local information. When we got there, what a wonderful surprise, the girl behind the counter, lisa, was so sweet and beautiful and discussed the local possibilities with me for... More 

Was this review helpful? Yes 1

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  • Is there a restaurant or café onsite?