We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Improve this listing
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Your filters are still active.
There are no pins in your viewport. Try moving the map or changing your filters.
Sponsored by:
Get directions
Address: Harbour Parade, Ramsgate, England
Phone Number: 01843 598750
Description: The building was built for Customs & Excise and was used as this until the...
The building was built for Customs & Excise and was used as this until the 1980's. It is now home to the Ramsgate Visitor Centre, the Custom House Coffee Shop, a gallery and gift shop Nice Things and the RNLI shop. Ramsgate's Town Council have the first floor with the Mayor's Parlour and the Council Chamber, which is available for hire for dinners and parties. The building has been well restored and has most of its original features including the doors and ornate plaster mouldings.
read more

TripAdvisor Reviewer Highlights

Read all 12 reviews
Visitor rating
  • 4
    Excellent
  • 3
    Very good
  • 3
    Average
  • 1
    Poor
  • 1
    Terrible
Lovely building

Lovely building - but found it expensive for refreshments and the little gift shop. But having said that sure you will enjoy it

3 of 5 starsReviewed May 24, 2015
Loonammer
,
London, United Kingdom
Add Photo Write a Review

12 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Date | Rating
  • English first
  • Any
English first
London, United Kingdom
Level Contributor
7 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed May 24, 2015

Lovely building - but found it expensive for refreshments and the little gift shop. But having said that sure you will enjoy it

Was this review helpful? Yes
Ramsgate, United Kingdom
Level Contributor
39 reviews
21 attraction reviews
common_n_attraction_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed February 1, 2015

We have been here a few times eaten outside and also in their restaurant at the back what a lovely place and the staff were only too happy to accommodate our breakfast requirements what lovely people and the food was freshly made and first class we shall continue to go here for food....

Was this review helpful? Yes
suzy2609, I own one of the businesses in the building, Nice Things at The Custom House, responded to this review

Hello Karen, I just wanted to say thank you for taking the time to put the review on for Nice Things at the Custom House - it's so helpful to have and I'm glad you enjoy visiting. I can't help loving my little 'community centre' on the harbour! Suzy More 

Canterbury, United Kingdom
Level Contributor
24 reviews
17 attraction reviews
common_n_attraction_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed September 20, 2014

Today I attended a Kent Costume Trust talk which was held in the events room overlooking the harbour. It is a lovely room, ideal for talks etc. for smallish groups. There was a small lift up to the first floor for those who can't manage the stairs. After the talk some of us visited the cafe on the ground floor... More 

Was this review helpful? Yes 1
London
Level Contributor
107 reviews
57 attraction reviews
common_n_attraction_reviews_1bd8 92 helpful votes
4 of 5 stars Reviewed December 23, 2013

Apart from being a beautiful building, it houses the tourist info and a craft shop, selling locally made crafts. I spent a happy half hour looking at all the things on display and went home with an original necklace. We did not try the café there

Was this review helpful? Yes 1
Ramsgate, United Kingdom
Level Contributor
11 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed December 17, 2012

The new owners have removed the local staff we used to have a chat to .The prices went up, so we go elsewhere

Was this review helpful? Yes 1
London, United Kingdom
Level Contributor
47 reviews
23 attraction reviews
common_n_attraction_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed September 21, 2012

Just ask and it will be told, everything you could wish to know about the town of Ramsgate. It's patron Ralph Hoult a very knowledgeable pleasant fellow, is passionnte about his home town, and I don't blame him!

Was this review helpful? Yes 1
Ramsgate, United Kingdom
Level Contributor
86 reviews
22 attraction reviews
common_n_attraction_reviews_1bd8 100 helpful votes
3 of 5 stars Reviewed June 6, 2012

Beautiful building and the cafe is quite pleasant - although a little pricey for what is offers. Nice to sit outside in the sun. Tourist office is VERY variable - depends who is on the desk - the older man is great - and knows everything about the area, the others are not as good. Craft shop is pretentious and... More 

Was this review helpful? Yes 3
ramsgate
Level Contributor
6 reviews
common_n_attraction_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed April 11, 2011

I have ventured into the Custom House on various occasions and find the atmosphere and staff extremely helpful and friendly. The cafe serve great food along with the opportunity of finding out about the area. I needed some information on Pugins house and Pugin's association with Ramsgate and found the lovely lady on reception more than helpful and well-informed.

Was this review helpful? Yes 3
Swindon, United Kingdom
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 11, 2011

We were in Ramsgate on our wedding anniversary staying at the royal Ok which was quite pleasant and were pointed to the custom house on the sea front to get some local information. When we got there, what a wonderful surprise, the girl behind the counter, lisa, was so sweet and beautiful and discussed the local possibilities with me for... More 

Was this review helpful? Yes 1
Dover, United Kingdom
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 9, 2011

We visited Ramsgate and found the Custom House. What a quaint atmosphere. Full of imteresting accessories spread around the foyer. The girl at the counter was very helpful and spent a lot of time with us. I bought a scarf for my wife which was quite unique.

Was this review helpful? Yes 1

Travelers who viewed The Custom House also viewed

Ramsgate, Isle of Thanet
 
Ramsgate, Isle of Thanet
Ramsgate, Isle of Thanet
 

Been to The Custom House? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Custom House

Address: Harbour Parade, Ramsgate, England
Phone Number: 01843 598750
Location: Europe  >  United Kingdom (UK)  >  England  >  Kent  >  Isle of Thanet  >  Ramsgate

Owners: What's your side of the story?

Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.

Manage your listing

Questions & Answers

Questions? Get answers from The Custom House staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?