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Dickens World


TripAdvisor Traveler Rating: 2.5 of 5 stars
TripAdvisor Popularity Index: #2 of 2 attractions in Chatham
Traveler Description:
Familiar with Dickens World? Write your own description and share what you know with other travelers.
Attraction type: Amusement/theme park
Address: Leviathan Way Chatham ME4 4LL
England
Tel: 08702 411415

Traveler Reviews

[ Date ] [ Rating ]
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1 of 5 stars
KThandi 7 contributions
Kent
Mar 17, 2009

Boring place, don't bother wasting your money in here....We wizzed around the place in about 20mintues, went on the little boat ride 4 times, 1 attraction was closed, so it was not worth the £24 to get in at all, we had a better time in the chinese buffet resturant around the corner....lovely food by the way... more

Management response from
Victoria Melhuish, Manager

Dickens World is disappointed that your visit was not as you had hoped. We are always keen to hear our visitors' comments so as we can continue to develop and grow. Should you wish to discuss further please do not hesitate to contact the management team here at Dickens World so as we can resolve your concerns. Dickens World would...

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1 of 5 stars
lori62 28 contributions
Fareham, United Kingdom
Aug 31, 2008

Having read some bad reviews prior to my visit I decided to go with an open mind as we were in the area and took up their offer on half price entry on Fridays. It therefore only cost us £13 for 3 people. I thought as it was half price then it would be busy as it was school holidays,... more

Management response from
Victoria Melhuish, Manager

Dickens World apologises that your visit did not live up to your expectations and thank you for your feedback. If you wish to discuss any element of your review more thoroughly please do not heistate to contact a member of Dickens World management team. Since your visit in August 2008, Dickens World has developed further thanks to all feedback received...

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1 of 5 stars
coffeemorning 1 contribution
Chatham
Aug 24, 2008
1/1 found this review helpful

This supposed attraction is a complete waste of money and space for that matter. I was actually quite excited to see what all the fuss of dickens world was about, only to be extremely disappointed. When i asked to speak with the manager I was told I couldn't, now what kind of a place that you've paid £47.50 to get... more

Management response from
Victoria Melhuish, Manager

Dickens World apologises that your visit did not live up to your expectations and thank you for your feedback. I would also like to apologise that a member of the management team was not available to discuss your visit with you on the date of your visit, this is a situation that should never happen and I understand your frustration...

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3 of 5 stars
Gilliganuk 79 contributions
Camberley, United Kingdom
Aug 5, 2008
2/2 found this review helpful

Finally got to take the family (10 & 14 yr old children) plus 14 yr old Russian student, who at least has heard of Charles Dickens, this weekend. Entrance was £42-ish for the 5 of us, which was ok. Now, my 14 yr old, who'd been sulking all the way down, because he didn't want to go, upon entering uttered... more

Management response from
Victoria Melhuish, Manager

Thank you for your comments and feedback. Thanks to feedback such as yours Dickens World has been able to develop and add to the enjoyment of other visitors. With regards to the Great Expectations boat ride audio has been improved and as you travel the boat now lets all passengers listen to an adaptation of Dickens' novel and improvements have...

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4 of 5 stars
glenmoranjie 7 contributions
london
May 7, 2008
1/1 found this review helpful

Adult admission costs £12.95 and the attraction is about right for the money. Initial impressions are very good when you walk into the courtyard. I enjoyed the boat ride, (amusing if hardly white knuckle,) the 4d cinema, the Pepper's Ghost scene "haunted house" & the stage show. It was quiet when I went during the week, so was not impressed... more

Management response from
Victoria Melhuish, Manager

Thank you for your comments regarding your visit. I apologise for the team member whom you found texting and can assure you that company policy does not allow mobile phones whilst working, I will ensure that all duty management are more diligent on this ruling so as this does not happen again. Thank you once again.

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1 of 5 stars
sunnypBucks 3 contributions
bucks
Mar 3, 2008
0/1 found this review helpful

As an avid reader of charles Dickens I went to Dickens World expecting to be entertained and informed about this great writer and his characters. what I found was a confusing, half hearted very limited thing in a large warehouse and worse of all - Dickens World managed to make Dickens and his characters incredibly boring!!! What a missed opportunity.... more

Management response from
Victoria Melhuish, Manager

Dickens World apologises that your experience did not meet your expectations. Since your visit in March 2008, a great many improvements have been made to ensure that all visitor's enjoy the experience. Should you wish to discuss any element of your feedback further please do not hesitate to contact a member of Dickens World management.

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1 of 5 stars
ttree 2 contributions
Shropshire
Nov 8, 2007
3/3 found this review helpful

We very much wanted to like Dickens World; by the time we left, we felt sorry for the staff working there. There was virtually nothing to do - the Haunted House contained a series of unimpressive, disconnected and poorly acted vignettes that were dull and uninvolving. The 4D (or was it 3D?) cinema was probably the best attraction, but the... more

Management response from
Victoria Melhuish, Manager

Thank you for your feedback regarding your visit to Dickens World, I am sorry that you felt disappointed by it. Since your visit in November 2007 I can assure you that there have been a great many improvement to add to the enjoyment for all of our visitors. Areas of improvement include the Great Expectations Boat Ride, to which we...

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5 of 5 stars
KBmo 1 contribution
London
Nov 7, 2007
0/1 found this review helpful

Well Cool - loved it!! The staff in character were excellent and I found out a lot more than I thought I would about the period. Not just for young families, I went with a couple of mates and it was cool. Pub lunch after rounded everything off nicely. more

Management response from
Victoria Melhuish, Manager

Thank you for your review of your visit to Dickens World.

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5 of 5 stars
Ward_743 1 contribution
Portsmouth
Nov 6, 2007
0/1 found this review helpful

I didnt know what to expect but the children loved it and because they did I did. Very friendly staff and a great family day out. I am planning to re-visit this Christmas as I am sure it will be another great day out. more

Management response from
Victoria Melhuish, Manager

Thank you for your review of your visit to Dickens World. I hope that we can welcome you again in the future.

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3 of 5 stars
KeithMajor 128 contributions
Bristol, England
Oct 15, 2007
5/5 found this review helpful

I visited recently Dickens World with my 16 year old son during a Sunday afternoon. I hadn't read any reviews on here beforehand and wasn't sure what to expect. First imprssions were good - greeted by costumed staff explaining what was where and an impressive Victorian Courtyard. However, the lack of patrons was palpable. We first went to the Britannia... more

Management response from
Victoria Melhuish, Manager

Thank you for your review of Dickens World. Dickens World has now implemented audio and more effects on the Great Expectations Boat Ride, thanks to comments such as yours. I hope that we can welcome you to Dickens World again in the future.

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Dickens World Address

Leviathan Way, Chatham ME4 4LL, England
Tel: 08702 411415