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Grotto Spa at Tigh-Na-Mara

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Address: 1155 Resort Drive | Tigh-Na-Mara Resort, Parksville, British Columbia V9P 2E3, Canada
Phone Number: +1 250-248-1838
Website
Description: The Grotto Spa at Tigh-Na-Mara Seaside Spa Resort is the #1 Spa in Western...
The Grotto Spa at Tigh-Na-Mara Seaside Spa Resort is the #1 Spa in Western Canada, offering Signature treatments that go beyond the expected. We are one of the largest spas in British Columbia, with 21 Treatment Rooms, a Nail Care Room featuring 5 deluxe whirlpool foot spas, a full service Hair Salon and the Treetop Tapas & Grill Restaurant. Dedicated to providing intimate experiences for individuals and couples, we also specialize in 'social spa-ing', catering to groups and corporate business. Our 3 private 'Suites for Two' were designed with couples in mind and feature hand crafted copper soaking tubs, plush treatment tables and fireplaces. Spa guests receive complimentary access to the Grotto Mineral Pool on the day of their treatments. Designed to emulate a natural stone grotto, this 2,500 square foot warm water pool is infused with natural minerals to detoxify and rejuvenate the body. After treatments, guests are invited to the Relaxation Lounge in their robes and sandals to enjoy fresh fruit and a selection of teas and coffee. For a unique dining experience, try Endless Tapas at the Treetop Tapas & Grill, overlooking the surrounding forest. With 20,000 square feet of spa bliss, we give relaxation a whole new meaning.
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TripAdvisor Reviewer Highlights

Read all 94 reviews
Visitor rating
  • 52
    Excellent
  • 26
    Very good
  • 8
    Average
  • 6
    Poor
  • 2
    Terrible
Third visit to this resort,it starting to need some attention, and renovations

We have just returned from a week at Tigh Na Mara, this is our third visit to this resort! To start on a positive note, we arrived and were greeted by very friendly staff at the... read more

4 of 5 starsReviewed July 26, 2015
blondejen
,
Surrey, Canada
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94 Reviews from our TripAdvisor Community

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  • English first
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English first
Surrey, Canada
Level Contributor
15 reviews
common_n_attraction_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed July 26, 2015

We have just returned from a week at Tigh Na Mara, this is our third visit to this resort! To start on a positive note, we arrived and were greeted by very friendly staff at the front desk, given our key to a 2 bedroom cabin in the back of the resort which is very quiet and peaceful ! We... More 

Was this review helpful? Yes
Paulina A, Manager at Grotto Spa at Tigh-Na-Mara, responded to this review

Thank you for taking the time to post a review after your recent visit to Tigh-Na-Mara Resort to share praise and feedback. It is always a wonderful experience for us to have the opportunity to welcome families back year after year. Thank you for choosing us for the 3rd year in a row! I am happy to hear you enjoyed... More 

Victoria, Canada
Level Contributor
15 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed July 25, 2015

A girlfriend and I booked Girls Night In as a treat for ourselves. It included 1 night accomodation in a bungalow, a bottle of wine, $75 credit each towards a Spa Treatment,endless tapas in the Treetop tapas &'Grill lounge and mineral pool access(this is where it got tricky ) on the day of our treatment . Our tapas were booked... More 

Was this review helpful? Yes
Paulina A, Manager at Grotto Spa at Tigh-Na-Mara, responded to this review

Tigh-Na-Mara’s ‘Girls Night In’ package is one of the resort’s most booked experiences. This package includes accommodation, bottle of wine in room for arrival, $75 credit each towards a spa treatment, Mineral Pool access on the day of spa treatment booking and Endless Tapas dining in the Treetop Tapas & Grill. Guests on this package arrive to the spa to... More 

Level Contributor
16 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed July 12, 2015

Low level experience at spa level expectations and pricing. The treatment was poor - missed steps, wrong colour and I had to go back a repair the polish myself due to lack of experience. Followed it up wit less than stellar experience at the Copper lounge with disinterested service and inedible food. My friend frequents Tigh na Mara routinely so... More 

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Paulina A, Manager at Grotto Spa at Tigh-Na-Mara, responded to this review

I am so very sorry to hear of your recent experience at the Grotto Spa with regards to your pedicure. This certainly does not describe our high service standards, which we would have welcomed the opportunity to address while you were still here, had we been advised. I would very much appreciate the opportunity to discuss with you further if... More 

Level Contributor
25 reviews
common_n_attraction_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed July 5, 2015 via mobile

I've been to quite a few spas and had quite a few massages. First time having a male give the massage and he was fantastic. Mineral pool was awesome and finished off with endless tapas. Will be coming back for sure!!

Was this review helpful? Yes 2
Paulina A, Manager at Grotto Spa at Tigh-Na-Mara, responded to this review

WOW - Thank you very much for your excellent review following your recent visit to the Grotto Spa! Our Spa Provider Team is the very best in the industry and I am proud to pass your comments along for celebration. We have both male and female spa providers performing treatments and we are always happy to note special requests and... More 

Level Contributor
7 reviews
2 of 5 stars Reviewed June 29, 2015 via mobile

We all make mistakes, however, I can't deny my disappointment upon discovering the booking agent scheduled my highly sought after appointments in the wrong month. With living out of town, not staying at the resort and being quite pregnant, the 3.5 hour wait for an alternate treatment offer was not quite the idea of relaxation I had in mind. Perhaps... More 

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Paulina A, Manager at Grotto Spa at Tigh-Na-Mara, responded to this review

I am truly disheartened to read of your recent experience at the Grotto Spa. As a mother of 4, I can imagine how disappointing this must have been to discover on arrival that our Reservations Team had made an error with your booking. Although booking errors very rarely happens, a spa day is always highly anticipated, and I am so... More 

Maple Ridge, Canada
Level Contributor
32 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed June 17, 2015

My husband and I first went to the Grotto Spa in 2012. We happily returned last week. We had the couples massage - it was fantastic! We very much enjoyed the massage & the grotto pool!

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Paulina A, Manager at Grotto Spa at Tigh-Na-Mara, responded to this review

Thank you for your visit to the Grotto Spa! I am pleased to hear both yourself and your husband enjoyed your massages; we do hope to welcome you both back again very soon. More 

Campbell River, Canada
Level Contributor
18 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed June 6, 2015

I spent an excellent day here with my adult daughter enjoying the pools, lounging, facials, and endless tapas. We got the all day pass with our package which means we weren't rushed at all. It was very clean, well stocked and not crowded. The only reason I didn't give it 4 stars is that they forgot one small part of... More 

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Paulina A, Manager at Grotto Spa at Tigh-Na-Mara, responded to this review

Thank you for choosing the Grotto Spa for your recent mother/daughter spa day! I am glad to hear that our team was able to rectify our error and that you enjoyed a full day of relaxation with us. We look forward to welcoming you both back again very soon! More 

Nanaimo
Level Contributor
32 reviews
common_n_attraction_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed May 29, 2015

I went to the Grotto Spa yesterday to have a brow wax and tint, a facial, and tapas in the Treetop. What a wonderful experience! Went a little tired and stressed, and came out feeling wonderful! The pace of the day was marvelous, a little time to sit and be quiet, a treatment, a little time to sit with a... More 

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Paulina A, Manager at Grotto Spa at Tigh-Na-Mara, responded to this review

Thank you for posting a review of the Grotto Spa after your recent visit. Sounds like you enjoyed a relaxing full day with us. Guest compliments are passed along to our team and received with smiles. It is such a wonderful reminder to us of the difference we make each day in the loves of our guests. Reighlyn has been... More 

Nanaimo, Canada
Level Contributor
3 reviews
5 of 5 stars Reviewed May 28, 2015

A dip in the mineral pool, a facial and tapas lunch - love the mid-week escape package. Beautiful setting, relaxing, excellent service. Knowledgeable, professional and pleasant service provider, a wonderful facial. Will be back soon - thanks Grotto Spa.

Was this review helpful? Yes
Paulina A, Manager at Grotto Spa at Tigh-Na-Mara, responded to this review

Thank you for taking the time to post your review after your recent visit to the Grotto Spa! The Midweek Spa Escape Package is our most popular package right now and is available until September 4, 2015. I look forward to passing along your praise to our team and we do hope to see you again in the near future. More 

Denver, Colorado
Level Contributor
224 reviews
56 attraction reviews
common_n_attraction_reviews_1bd8 109 helpful votes
5 of 5 stars Reviewed May 25, 2015

This spa deserves its reputation as one of western Canada’s best spas. My wife and I splurged for “A Touch of Romance” package. We arrived early to enjoy the spacious Grotto Mineral Pool, (hot) whirlpool, and (cold) waterfall. The pool includes multiple mineral salts: sodium, potassium, calcium, sulphate, carbonate bromide, iodine, metasilic acid, and fluoride lithium. The mineral pool aids... More 

Was this review helpful? Yes
Paulina A, Manager at Grotto Spa at Tigh-Na-Mara, responded to this review

Thank you very much for taking the time to share details of your Grotto Spa experience with others! We are so proud to hear such a glowing review from a guest's perspective. We look forward to welcoming you back in the near future. More 

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Additional Information about Grotto Spa at Tigh-Na-Mara

Address: 1155 Resort Drive | Tigh-Na-Mara Resort, Parksville, British Columbia V9P 2E3, Canada
Phone Number: +1 250-248-1838
Location: Canada  >  British Columbia  >  Vancouver Island  >  Parksville

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