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Grotto Spa at Tigh-Na-Mara

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Address: 1155 Resort Drive | Tigh-Na-Mara Resort, Parksville, British Columbia V9P 2E3, Canada
Phone Number: +1 250-248-1838
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Description: The Grotto Spa at Tigh-Na-Mara Seaside Spa Resort is the #1 Spa in Western...
The Grotto Spa at Tigh-Na-Mara Seaside Spa Resort is the #1 Spa in Western Canada, offering Signature treatments that go beyond the expected. We are one of the largest spas in British Columbia, with 21 Treatment Rooms, a Nail Care Room featuring 5 deluxe whirlpool foot spas, a full service Hair Salon and the Treetop Tapas & Grill Restaurant. Dedicated to providing intimate experiences for individuals and couples, we also specialize in 'social spa-ing', catering to groups and corporate business. Our 3 private 'Suites for Two' were designed with couples in mind and feature hand crafted copper soaking tubs, plush treatment tables and fireplaces. Spa guests receive complimentary access to the Grotto Mineral Pool on the day of their treatments. Designed to emulate a natural stone grotto, this 2,500 square foot warm water pool is infused with natural minerals to detoxify and rejuvenate the body. After treatments, guests are invited to the Relaxation Lounge in their robes and sandals to enjoy fresh fruit and a selection of teas and coffee. For a unique dining experience, try Endless Tapas at the Treetop Tapas & Grill, overlooking the surrounding forest. With 20,000 square feet of spa bliss, we give relaxation a whole new meaning.
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TripAdvisor Reviewer Highlights

Read all 97 reviews
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  • 53
    Excellent
  • 27
    Very good
  • 8
    Average
  • 6
    Poor
  • 3
    Terrible
Excellent

We enjoyed the " Dip & Dine" package. Mineral pools were very relaxing & rejuvenating. The tapas at the Treetop restaurant were great. It was a nice experience. Staff was... read more

4 of 5 starsReviewed September 1, 2015
kimmy18
,
Alberta, Canada
via mobile
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97 Reviews from our TripAdvisor Community

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Date | Rating
  • English first
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English first
Alberta, Canada
Level Contributor
18 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed September 1, 2015 NEW via mobile

We enjoyed the " Dip & Dine" package. Mineral pools were very relaxing & rejuvenating. The tapas at the Treetop restaurant were great. It was a nice experience. Staff was friendly & kind. The spa is beautiful.

Was this review helpful? Yes
British Columbia
Level Contributor
34 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed August 20, 2015

My husband and I stayed at the resort last week and I scheduled an aromatic massage for our last day. I was able to spend some time in the grotto before heading to the lounge to relax prior to my massage. The massage I had was 60 minutes of wonderful bliss with Jennifer. She was professional through and through. I... More 

Was this review helpful? Yes
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 17, 2015

A few weeks ago my wife, who is pregnant, and I went to the Grotto Spa for our Anniversary. We don't normally post reviews, but after a very disappointing experience and multiple attempts to talk to directors failed to resolve the issue we want to make sure that anyone with health concerns are aware of our experience. When we booked... More 

Was this review helpful? Yes 1
Surrey, Canada
Level Contributor
15 reviews
common_n_attraction_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed July 26, 2015

We have just returned from a week at Tigh Na Mara, this is our third visit to this resort! To start on a positive note, we arrived and were greeted by very friendly staff at the front desk, given our key to a 2 bedroom cabin in the back of the resort which is very quiet and peaceful ! We... More 

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Paulina A, Manager at Grotto Spa at Tigh-Na-Mara, responded to this review

Thank you for taking the time to post a review after your recent visit to Tigh-Na-Mara Resort to share praise and feedback. It is always a wonderful experience for us to have the opportunity to welcome families back year after year. Thank you for choosing us for the 3rd year in a row! I am happy to hear you enjoyed... More 

Victoria, Canada
Level Contributor
15 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed July 25, 2015

A girlfriend and I booked Girls Night In as a treat for ourselves. It included 1 night accomodation in a bungalow, a bottle of wine, $75 credit each towards a Spa Treatment,endless tapas in the Treetop tapas &'Grill lounge and mineral pool access(this is where it got tricky ) on the day of our treatment . Our tapas were booked... More 

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Paulina A, Manager at Grotto Spa at Tigh-Na-Mara, responded to this review

Tigh-Na-Mara’s ‘Girls Night In’ package is one of the resort’s most booked experiences. This package includes accommodation, bottle of wine in room for arrival, $75 credit each towards a spa treatment, Mineral Pool access on the day of spa treatment booking and Endless Tapas dining in the Treetop Tapas & Grill. Guests on this package arrive to the spa to... More 

Level Contributor
16 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed July 12, 2015

Low level experience at spa level expectations and pricing. The treatment was poor - missed steps, wrong colour and I had to go back a repair the polish myself due to lack of experience. Followed it up wit less than stellar experience at the Copper lounge with disinterested service and inedible food. My friend frequents Tigh na Mara routinely so... More 

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Paulina A, Manager at Grotto Spa at Tigh-Na-Mara, responded to this review

I am so very sorry to hear of your recent experience at the Grotto Spa with regards to your pedicure. This certainly does not describe our high service standards, which we would have welcomed the opportunity to address while you were still here, had we been advised. I would very much appreciate the opportunity to discuss with you further if... More 

Level Contributor
28 reviews
common_n_attraction_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed July 5, 2015 via mobile

I've been to quite a few spas and had quite a few massages. First time having a male give the massage and he was fantastic. Mineral pool was awesome and finished off with endless tapas. Will be coming back for sure!!

Was this review helpful? Yes 2
Paulina A, Manager at Grotto Spa at Tigh-Na-Mara, responded to this review

WOW - Thank you very much for your excellent review following your recent visit to the Grotto Spa! Our Spa Provider Team is the very best in the industry and I am proud to pass your comments along for celebration. We have both male and female spa providers performing treatments and we are always happy to note special requests and... More 

Level Contributor
7 reviews
2 of 5 stars Reviewed June 29, 2015 via mobile

We all make mistakes, however, I can't deny my disappointment upon discovering the booking agent scheduled my highly sought after appointments in the wrong month. With living out of town, not staying at the resort and being quite pregnant, the 3.5 hour wait for an alternate treatment offer was not quite the idea of relaxation I had in mind. Perhaps... More 

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Paulina A, Manager at Grotto Spa at Tigh-Na-Mara, responded to this review

I am truly disheartened to read of your recent experience at the Grotto Spa. As a mother of 4, I can imagine how disappointing this must have been to discover on arrival that our Reservations Team had made an error with your booking. Although booking errors very rarely happens, a spa day is always highly anticipated, and I am so... More 

Maple Ridge, Canada
Level Contributor
34 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed June 17, 2015

My husband and I first went to the Grotto Spa in 2012. We happily returned last week. We had the couples massage - it was fantastic! We very much enjoyed the massage & the grotto pool!

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Paulina A, Manager at Grotto Spa at Tigh-Na-Mara, responded to this review

Thank you for your visit to the Grotto Spa! I am pleased to hear both yourself and your husband enjoyed your massages; we do hope to welcome you both back again very soon. More 

Campbell River, Canada
Level Contributor
20 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 6, 2015

I spent an excellent day here with my adult daughter enjoying the pools, lounging, facials, and endless tapas. We got the all day pass with our package which means we weren't rushed at all. It was very clean, well stocked and not crowded. The only reason I didn't give it 4 stars is that they forgot one small part of... More 

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Paulina A, Manager at Grotto Spa at Tigh-Na-Mara, responded to this review

Thank you for choosing the Grotto Spa for your recent mother/daughter spa day! I am glad to hear that our team was able to rectify our error and that you enjoyed a full day of relaxation with us. We look forward to welcoming you both back again very soon! More 

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