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The Waters Spa

Address: 75 King Street South | Located on Willis Way, Waterloo, Ontario N2J 1P2, Canada
Phone Number: 519-888-7727
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Ranked #11 of 14 Activities in Waterloo
Attraction details
Sun - Mon 10:00 am - 4:00 pm
Tue - Fri 10:00 am - 8:00 pm
Sat 9:00 am - 6:00 pm

Hotels near The Waters Spa

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17 reviews from our community

Visitor rating
Date | Rating
  • English first
  • Any
English first
Calgary, Canada
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 11, 2014

My wife and I were excited to return to The Waters after being out of the province for 5 years. We actually spent a day together at The Waters 5 years ago during our Honeymoon, and it was a great experience. Today's spa day was just as memorable - our side by side massages in the honeymoon suite room were... More 

Was this review helpful? Yes 4
Kitchener, Canada
11 reviews 11 reviews
4 attraction reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed May 6, 2014

Tipping policy is not discrete at all, and can make customer feel very, very uncomfortable. Front desk staff took my coat on arrival, but on leaving I had to retrieve it myself, not helpful, seeing as there were two staff at the front desk. Service was fine, not spectacular as I had expected. I was hoping for a better experience... More 

Was this review helpful? Yes 5
The_Waters_Spa, Guest Relations Manager at The Waters Spa, responded to this review

We thank you sincerely for your feedback. We apologize that your visit did not meet your expectations. If you could please call us directly, we would like to go above and beyond for you. Please call our Spa Director, Allison, at 519-888-7727. Thank You. More 

Embrun, Canada
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 10, 2014 via mobile

Went to the spa with my 2 sisters , mom and 2 daughters. Everyone was professional but only one of the 4 esteticians chatted with us. All answered were short or nodding of heads etc. Absolutely no personality, small chit chat etc!!! Very dissappointing , especially after I spent 250$ in 2 hours!!!! I understand it is a spa and... More 

Was this review helpful? Yes 4
Waterloo, Canada
Senior Contributor
34 reviews 34 reviews
11 attraction reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed December 4, 2013

Beautiful spa with excellent staff. Nobody rushed and the whole experience was relaxing. The Waters is very clean and the rates are within reason considering the quality of service.

Was this review helpful? Yes 15
Waterloo, Canada
Top Contributor
82 reviews 82 reviews
15 attraction reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed November 25, 2013

went here for a couples massage once, liked how they get u into a robe and soak ur feet to relax before hand but i felt like it wasnt worth the extra $10 i was paying here vs where i normally go considering RMT massage is already a bit much. Also the actual massage was just so-so, although the atmosphere... More 

Was this review helpful? Yes 2
Arviat, Canada
Top Contributor
102 reviews 102 reviews
38 attraction reviews
107 helpful votes 107 helpful votes
5 of 5 stars Reviewed August 17, 2013 via mobile

I'm a little cautious about spas but after I went for a mani,pedi I returned the following week for the ritual facial. I felt wonderfully spoiled from a welcome glass of cucumber water and cup of tea, lovely change rooms with private lockers, footpath and then my lovely facial including a hot seaweed back treatment and a foot, shoulder and... More 

Was this review helpful? Yes 18
Waterloo, Canada
13 reviews 13 reviews
6 attraction reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed August 4, 2013

The Waters spa is a lovely place to go to relax and be pampered. I've been there a few times for mani-pedi's and have enjoyed the whole experience. Staff are friendly and attentive, lighting and fragrances calming, and choices of complimentary beverages a nice treat. The whole atmosphere promotes relaxation. Prices are upper end of the spectrum but worth it... More 

Was this review helpful? Yes 18
Waterloo, Canada
1 review
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed January 22, 2013

My girlfriend took me to The Waters for a Christmas gift, and it was a really good time. I have only ever been to one other spa (at Blue Mountain), and the massages that we had at The Waters were awesome. We were in a room with beds beside eachother, and we changed into robes before the massages, so we... More 

Was this review helpful? Yes 21
2 reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed January 12, 2013

The Waters has a horrific policy for handling their gift certificates. They do not link the certificates with a name. If you are purchasing gift certificates be advised that if they are lost, stolen, not loaded properly or the swipe doesn't work, there is no way they can track your certificate. My husband purchased a gift certificate for my birthday.... More 

Was this review helpful? Yes 10
The_Waters_Spa, General Manager at The Waters Spa, responded to this review

The Waters does the utmost to please every guest and set expectations. Our Gift Card policies are indicated on the back of every card - if the card is lost or stolen, it is not replaceable. In the case of this review, we spent considerable time using the receipt to go over and above to locate a purchase made 6... More 

Kitchener, Canada
Top Contributor
53 reviews 53 reviews
18 attraction reviews
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed September 25, 2012

The Waters Spa is truly Waterloo Region's Best Spa! From the moment you arrive until you leave - be prepared to be pampered and well taken care of my Carly and her amazing staff!

Was this review helpful? Yes 20

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