We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Your filters are still active.
There are no pins in your viewport. Try moving the map or changing your filters.
Sponsored by:
Get directions
Address: 75 King Street South | Located on Willis Way, Waterloo, Ontario N2J 1P2, Canada
Phone Number: 519-888-7727
Website
Improve this listing
Today
9:00 am - 6:00 pm
Closed now
See all hours
Hours:
Sun - Mon 10:00 am - 4:00 pm
Tue - Fri 10:00 am - 8:00 pm
Sat 9:00 am - 6:00 pm

TripAdvisor Reviewer Highlights

Read all 26 reviews
Visitor rating
  • 15
    Excellent
  • 3
    Very good
  • 3
    Average
  • 3
    Poor
  • 2
    Terrible
Peace and relaxation.

A very quiet spa. I have had excellent deep Muscle massages at this s location. Fifteen minutes before your massage your masseuse takes you to an area to soak your feet. Tea... read more

4 of 5 starsReviewed September 1, 2015
Love2travelGuelph
,
Waterloo, Canada
Add Photo Write a Review

26 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

I took my daughter here to have her nails done. I have taken her many places before. She loved it here. From the second she walked in she was treated like a princess. I waited in the lounge area with a mint tea by the fire place. I could not be happier with our time here. The staff was fantastic... More 

Helpful?
Thank StacyLynP
Waterloo, Canada
Level Contributor
235 reviews
105 attraction reviews
common_n_attraction_reviews_1bd8 117 helpful votes
5 of 5 stars Reviewed January 5, 2016

A one hour massage is about $110.00 and includes a foot soak prior to the massage period. You are provided slippers on entry and escorted to the lounge or change room depending on the timing of your visit. I always go 20 minutes early and have a quick shower and shave prior to the massage. Well worth the trip. Very... More 

Helpful?
Thank Love2travelGuelph
Level Contributor
13 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed November 30, 2015 via mobile

I will be visiting The Waters for the first time this Wednesday. My husband bought me a gift card for our anniversary and I have been very excited for this appointment especially given the high ratings for this spa. I booked a half day package including massage and wrongly assumed that the massage would be administered by an RMT. It... More 

Helpful?
1 Thank Sheri D
The_Waters_Spa, Owner at The Waters Spa, responded to this review

Thank you for your feedback. We apologize if there was any misunderstanding upon booking the Half Day Package. At The Waters, we do offer two different types of massage, one with a Registered Massage Therapist (Therapeutic), as well as one with an Esthetician (Relaxation). As our Spa Packages offer a special discounted value for our guests, we are only able... More 

Milton, Canada
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed September 29, 2015

very bad never never go again. Family death and they screw the appointment and give unlicenced person to do the massage. They take your card. Not surprise if you charge double or so many times

Helpful?
1 Thank Shiny R
The_Waters_Spa, Owner at The Waters Spa, responded to this review

It is unfortunate that we were unable to please you. Our team of spa professionals do their utmost to provide a relaxing and nurturing spa experience for guests. I would like to respond to your comments, in a general sense. We offer two types of massage, as we explain at the time of booking. 1. Relaxation massages are performed by... More 

Waterloo, Canada
Level Contributor
235 reviews
105 attraction reviews
common_n_attraction_reviews_1bd8 117 helpful votes
4 of 5 stars Reviewed September 1, 2015

A very quiet spa. I have had excellent deep Muscle massages at this s location. Fifteen minutes before your massage your masseuse takes you to an area to soak your feet. Tea, water, coffee, or hot chocolate is offered. The spa is very clean. The ladies change room also has a sauna that you can book. It is included in... More 

Helpful?
1 Thank Love2travelGuelph
Waterloo, Canada
1 review
5 of 5 stars Reviewed July 21, 2015

Just had another relaxing, excellent pedicure at The Waters. The estheticians are so professional and friendly, from the welcoming reception desk to my esthetician. The Spa is so clean and calm with a lovely waiting area to have a cup of tea and read. Just the spot to come down from a busy schedule. Whenever I am in Waterloo, I... More 

Helpful?
Thank CBRgold
Scituate, Massachusetts
1 review
5 of 5 stars Reviewed July 20, 2015 via mobile

Best place for all your spa needs. Amazing facial and most relaxing back massage! Foot soak was so soothing and my toes and nails got many compliments on the colour! I highly recommend this place if your looking for a nice relaxing day or even if you only have a quick hour. From the minute you walk in to when... More 

Helpful?
Thank PascaleFoley
Kitchener, Canada
1 review
5 of 5 stars Reviewed July 20, 2015

I recently spent some time at The Waters Spa in Waterloo and would highly recommend it to anyone looking for a relaxing oasis where you can find peace, wonderful scents and amazing staff. From the minute I walked through the front doors the staff at the front desk were courteous and made me feel welcome. I enjoyed a moment in... More 

Helpful?
Thank KMPClarke
Waterloo, Canada
2 reviews
common_n_attraction_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed July 19, 2015

This is just an average spa, as there is nothing that sets it apart from other spas. I have visited this spa numerous times because I have received many gift cards for this particular spa. The most disappointing piece is the lack of privacy. The " waiting area" at the back of the spa ( that is quite tiny and... More 

Helpful?
4 Thank Sally J
The_Waters_Spa, General Manager at The Waters Spa, responded to this review

Thank your feedback. To begin our massage, facial and body treatments at The Waters, our guests are provided with lockers and oversized robes in our seperate, unisex changerooms prior to enjoying a complimentary footbath. The footbath is a foot soak in warm water with salts, essential oils and rose petals. This is an opportunity to relax prior to beginning treatment.... More 

Calgary, Canada
2 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 11, 2014

My wife and I were excited to return to The Waters after being out of the province for 5 years. We actually spent a day together at The Waters 5 years ago during our Honeymoon, and it was a great experience. Today's spa day was just as memorable - our side by side massages in the honeymoon suite room were... More 

Helpful?
1 Thank scotty_meyers85

Travelers who viewed The Waters Spa also viewed

Waterloo, Region of Waterloo
Waterloo, Region of Waterloo
 
Waterloo, Region of Waterloo
Waterloo, Region of Waterloo
 

Been to The Waters Spa? Share your experiences!

Write a Review Add Photos & Videos

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

Questions & Answers

Questions? Get answers from The Waters Spa staff and past visitors.
Posting guidelines
Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?