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The Waters Spa

75 King Street South | Located on Willis Way, Waterloo, Ontario N2J 1P2, Canada
519-888-7727
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Ranked #5 of 7 activities in Waterloo
Type: Spas
4 visitor photos
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16 reviews from our community

Visitor rating
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Date | Rating
  • English first
  • Any
English first
Kitchener, Canada
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed May 6, 2014

Tipping policy is not discrete at all, and can make customer feel very, very uncomfortable. Front desk staff took my coat on arrival, but on leaving I had to retrieve it myself, not helpful, seeing as there were two staff at the front desk. Service was fine, not spectacular as I had expected. I was hoping for a better experience... More

Was this review helpful? Yes 4
The_Waters_Spa, Guest Relations Manager at The Waters Spa, responded to this review

We thank you sincerely for your feedback. We apologize that your visit did not meet your expectations. If you could please call us directly, we would like to go above and beyond for you. Please call our Spa Director, Allison, at 519-888-7727. Thank You. More

Embrun, Canada
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 10, 2014 via mobile

Went to the spa with my 2 sisters , mom and 2 daughters. Everyone was professional but only one of the 4 esteticians chatted with us. All answered were short or nodding of heads etc. Absolutely no personality, small chit chat etc!!! Very dissappointing , especially after I spent 250$ in 2 hours!!!! I understand it is a spa and... More

Was this review helpful? Yes 3
Waterloo, Canada
Senior Contributor
34 reviews 34 reviews
11 attraction reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed December 4, 2013

Beautiful spa with excellent staff. Nobody rushed and the whole experience was relaxing. The Waters is very clean and the rates are within reason considering the quality of service.

Was this review helpful? Yes 10
Waterloo, Canada
Top Contributor
72 reviews 72 reviews
15 attraction reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed November 25, 2013

went here for a couples massage once, liked how they get u into a robe and soak ur feet to relax before hand but i felt like it wasnt worth the extra $10 i was paying here vs where i normally go considering RMT massage is already a bit much. Also the actual massage was just so-so, although the atmosphere... More

Was this review helpful? Yes 1
Arviat, Canada
Top Contributor
88 reviews 88 reviews
36 attraction reviews
90 helpful votes 90 helpful votes
5 of 5 stars Reviewed August 17, 2013 via mobile

I'm a little cautious about spas but after I went for a mani,pedi I returned the following week for the ritual facial. I felt wonderfully spoiled from a welcome glass of cucumber water and cup of tea, lovely change rooms with private lockers, footpath and then my lovely facial including a hot seaweed back treatment and a foot, shoulder and... More

Was this review helpful? Yes 13
Waterloo, Canada
Senior Reviewer
10 reviews 10 reviews
5 attraction reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed August 4, 2013

The Waters spa is a lovely place to go to relax and be pampered. I've been there a few times for mani-pedi's and have enjoyed the whole experience. Staff are friendly and attentive, lighting and fragrances calming, and choices of complimentary beverages a nice treat. The whole atmosphere promotes relaxation. Prices are upper end of the spectrum but worth it... More

Was this review helpful? Yes 13
Waterloo, Canada
1 review
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 22, 2013

My girlfriend took me to The Waters for a Christmas gift, and it was a really good time. I have only ever been to one other spa (at Blue Mountain), and the massages that we had at The Waters were awesome. We were in a room with beds beside eachother, and we changed into robes before the massages, so we... More

Was this review helpful? Yes 16
Canada
1 review
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed January 12, 2013

The Waters has a horrific policy for handling their gift certificates. They do not link the certificates with a name. If you are purchasing gift certificates be advised that if they are lost, stolen, not loaded properly or the swipe doesn't work, there is no way they can track your certificate. My husband purchased a gift certificate for my birthday.... More

Was this review helpful? Yes 8
The_Waters_Spa, General Manager at The Waters Spa, responded to this review

The Waters does the utmost to please every guest and set expectations. Our Gift Card policies are indicated on the back of every card - if the card is lost or stolen, it is not replaceable. In the case of this review, we spent considerable time using the receipt to go over and above to locate a purchase made 6... More

Kitchener, Canada
Senior Contributor
47 reviews 47 reviews
16 attraction reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed September 25, 2012

The Waters Spa is truly Waterloo Region's Best Spa! From the moment you arrive until you leave - be prepared to be pampered and well taken care of my Carly and her amazing staff!

Was this review helpful? Yes 15
Ontario, Canada
1 review
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 21, 2012

As a working mother of two, I needed some perking up, so I went to The Waters for a facial....I was blown away. I have never had an amazing experience like that at a spa before. From the robes, to the slippers, to the back mask and the fantastic facial massage – I can't remember ever having been so pampered...it... More

Was this review helpful? Yes 14

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