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Address: 75 King Street South | Located on Willis Way, Waterloo, Ontario N2J 1P2, Canada
Phone Number: 519-888-7727
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10:00 am - 4:00 pm
Closed now
See all hours
Sun - Mon 10:00 am - 4:00 pm
Tue - Fri 10:00 am - 8:00 pm
Sat 9:00 am - 6:00 pm

TripAdvisor Reviewer Highlights

Read all 23 reviews
Visitor rating
  • 13
  • 3
    Very good
  • 3
  • 2
  • 2
Peace and relaxation.

A very quiet spa. I have had excellent deep Muscle massages at this s location. Fifteen minutes before your massage your masseuse takes you to an area to soak your feet. Tea... read more

4 of 5 starsReviewed September 1, 2015
Waterloo, Canada
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23 Reviews from our TripAdvisor Community

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Date | Rating
  • English first
  • Any
English first
Milton, Canada
1 review
1 of 5 stars Reviewed September 29, 2015

very bad never never go again. Family death and they screw the appointment and give unlicenced person to do the massage. They take your card. Not surprise if you charge double or so many times

Thank Shiny R
The_Waters_Spa, Owner at The Waters Spa, responded to this review

It is unfortunate that we were unable to please you. Our team of spa professionals do their utmost to provide a relaxing and nurturing spa experience for guests. I would like to respond to your comments, in a general sense. We offer two types of massage, as we explain at the time of booking. 1. Relaxation massages are performed by... More 

Waterloo, Canada
Level Contributor
229 reviews
103 attraction reviews
common_n_attraction_reviews_1bd8 105 helpful votes
4 of 5 stars Reviewed September 1, 2015

A very quiet spa. I have had excellent deep Muscle massages at this s location. Fifteen minutes before your massage your masseuse takes you to an area to soak your feet. Tea, water, coffee, or hot chocolate is offered. The spa is very clean. The ladies change room also has a sauna that you can book. It is included in... More 

Thank Love2travelGuelph
Waterloo, Canada
1 review
5 of 5 stars Reviewed July 21, 2015

Just had another relaxing, excellent pedicure at The Waters. The estheticians are so professional and friendly, from the welcoming reception desk to my esthetician. The Spa is so clean and calm with a lovely waiting area to have a cup of tea and read. Just the spot to come down from a busy schedule. Whenever I am in Waterloo, I... More 

Thank CBRgold
Scituate, Massachusetts
1 review
5 of 5 stars Reviewed July 20, 2015

Best place for all your spa needs. Amazing facial and most relaxing back massage! Foot soak was so soothing and my toes and nails got many compliments on the colour! I highly recommend this place if your looking for a nice relaxing day or even if you only have a quick hour. From the minute you walk in to when... More 

Thank PascaleFoley
Kitchener, Canada
1 review
5 of 5 stars Reviewed July 20, 2015

I recently spent some time at The Waters Spa in Waterloo and would highly recommend it to anyone looking for a relaxing oasis where you can find peace, wonderful scents and amazing staff. From the minute I walked through the front doors the staff at the front desk were courteous and made me feel welcome. I enjoyed a moment in... More 

Thank KMPClarke
Waterloo, Canada
2 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed July 19, 2015

This is just an average spa, as there is nothing that sets it apart from other spas. I have visited this spa numerous times because I have received many gift cards for this particular spa. The most disappointing piece is the lack of privacy. The " waiting area" at the back of the spa ( that is quite tiny and... More 

3 Thank Sally J
The_Waters_Spa, General Manager at The Waters Spa, responded to this review

Thank your feedback. To begin our massage, facial and body treatments at The Waters, our guests are provided with lockers and oversized robes in our seperate, unisex changerooms prior to enjoying a complimentary footbath. The footbath is a foot soak in warm water with salts, essential oils and rose petals. This is an opportunity to relax prior to beginning treatment.... More 

Calgary, Canada
2 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 11, 2014

My wife and I were excited to return to The Waters after being out of the province for 5 years. We actually spent a day together at The Waters 5 years ago during our Honeymoon, and it was a great experience. Today's spa day was just as memorable - our side by side massages in the honeymoon suite room were... More 

1 Thank scotty_meyers85
Kitchener, Canada
Level Contributor
18 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed May 6, 2014

Tipping policy is not discrete at all, and can make customer feel very, very uncomfortable. Front desk staff took my coat on arrival, but on leaving I had to retrieve it myself, not helpful, seeing as there were two staff at the front desk. Service was fine, not spectacular as I had expected. I was hoping for a better experience... More 

12 Thank MRR16
The_Waters_Spa, Guest Relations Manager at The Waters Spa, responded to this review

We thank you sincerely for your feedback. We apologize that your visit did not meet your expectations. If you could please call us directly, we would like to go above and beyond for you. Please call our Spa Director, Allison, at 519-888-7727. Thank You. More 

Embrun, Canada
1 review
common_n_attraction_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed March 10, 2014

Went to the spa with my 2 sisters , mom and 2 daughters. Everyone was professional but only one of the 4 esteticians chatted with us. All answered were short or nodding of heads etc. Absolutely no personality, small chit chat etc!!! Very dissappointing , especially after I spent 250$ in 2 hours!!!! I understand it is a spa and... More 

9 Thank Juliaofembrun
Waterloo, Canada
Level Contributor
33 reviews
11 attraction reviews
common_n_attraction_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed December 4, 2013

Beautiful spa with excellent staff. Nobody rushed and the whole experience was relaxing. The Waters is very clean and the rates are within reason considering the quality of service.

1 Thank JeanMarshallWoods

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