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Aerocar Service Private Day Tours by Highend Limousine

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Address: Richmond, British Columbia V7B 1Y7, Canada
Phone Number: 604-298-1000
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TripAdvisor Reviewer Highlights

Read all 16 reviews
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  • 5
    Excellent
  • 1
    Very good
  • 1
    Average
  • 1
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  • 8
    Terrible
Watch out for hidden fees!

BEWARE of the hidden charges!! I'm giving 3 stars only because the driver got us to the airport in a jiffy. Customer service was LOUSY, probably because the driver figured he'd... read more

3 of 5 starsReviewed April 10, 2014
callmemochelle
,
Anaheim, CA
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16 Reviews from our TripAdvisor Community

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Brisbane, Australia
Level Contributor
19 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

This transfer company was by far the best transfer company I have used. I used this company for multiple transfers while I was in Canada and found them to be prompt with fantastic communication and service from every staff member I dealt with. I changed my booking times a couple of times and nothing was an issue. I would defiantly... More 

Helpful?
Thank Carleigh P
What day is it?
Level Contributor
13 reviews
common_n_attraction_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed December 20, 2015 via mobile

Booked Aero Car and paid for in advance 2 days before flight for travel from UBC to YVR. Received 2 email confirmations for payment and pick up at home 7am. 6:40 am Aero Car calls to advise they have no cars available#%^*%#%.. I give the 2 days notice and they can't internally book a car in that time even when... More 

Helpful?
Thank DesignJunkie
Sarnia
Level Contributor
5 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 2, 2015

I booked the town car meet and greet service on-line in advance since we were flying in to Vancouver the same day we were sailing. The driver was friendly and patient as we waited for our luggage. He took the cart out the doors right to his vehicle and all the luggage fit easily (3 large and 1 small bags).... More 

Helpful?
Thank Susan W
Level Contributor
15 reviews
common_n_attraction_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed August 18, 2015 via mobile

We were coming off an Alaskan cruise on a Sunday and pre-paid $356 for (2) limos to transfer 11 of us to YVR for our flights home. Our travel agent booked Aerocar and we trusted her recommendation. However, the litany of poor customer service responses and mechanical breakdowns to follow were unbelievably made worse by outright lies told by the... More 

Helpful?
Thank Paul B
Vancouver, British Columbia, Canada
Level Contributor
14 reviews
common_n_attraction_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed July 31, 2014

Without a doubt I ordered a LIMO (excuse the cap locks, its for effect) for our honeymoon drive to the airport. Without a doubt. A beat up, sedan shows up. Ugh. Not a great start. Super frustrating but I'll get over it. I would have if the air conditioning on the hottest day of the year had worked. Absolutely drenched.... More 

Helpful?
6 Thank Babic072
New Westminster, Canada
1 review
common_n_attraction_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed July 14, 2014

*Hidden charges SCAM* *dont give credit card information* I used this service for my best friend bachelor party to take us from downtown vancouver to YVR. We needed to make one stop along the way and I was sent a quote of $59.36. We used the service got to the airport and had a great trip. It wasn't until a... More 

Helpful?
6 Thank kylem2822
Kingston, Canada
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed July 7, 2014

What should have been an easy transfer was ruined by an extremely rude and argumentative driver. Perhaps being the airport’s “licensed sedan and limousine provider”, they have forgotten what customer service means. Still no call back from their management. I see why they want tips to be pre-paid

Helpful?
3 Thank Sue P
Vancouver, Canada
2 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 23, 2014

We flew in on June 2 into YVR.I booked inside the airport, and declared the number of passengers plus they saw and the number of people and we paid. Pretty straight forward right? No. When we got out they were about to let us in the car when the one young man working for them said that we had to... More 

Helpful?
1 Thank travelsofamom
Anaheim, CA
Level Contributor
478 reviews
131 attraction reviews
common_n_attraction_reviews_1bd8 248 helpful votes
3 of 5 stars Reviewed April 10, 2014

BEWARE of the hidden charges!! I'm giving 3 stars only because the driver got us to the airport in a jiffy. Customer service was LOUSY, probably because the driver figured he'd never see these tourists again. I booked this thru my hotel, and asked to be picked up at 10 am for a 1:00 flight back to the US. The... More 

Helpful?
3 Thank callmemochelle
Vancouver, Canada
1 review
common_n_attraction_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed March 2, 2014

Worst customer service starting with the first phone call. I should have taken the rude lady on the phone as a sign not to book the car. She seemed very stressed out and frustrated, the car was 30 minutes late, the driver demanded cash as his credit card machine was apparently not working, he charged me extra to go to... More 

Helpful?
6 Thank DavidYun

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