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Aerocar Service Private Day Tours by Highend Limousine

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Address: Richmond, British Columbia V7B 1Y7, Canada
Phone Number: 604-298-1000
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TripAdvisor Reviewer Highlights

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  • 3
    Excellent
  • 1
    Very good
  • 1
    Average
  • 1
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  • 6
    Terrible
Watch out for hidden fees!

BEWARE of the hidden charges!! I'm giving 3 stars only because the driver got us to the airport in a jiffy. Customer service was LOUSY, probably because the driver figured he'd... read more

3 of 5 starsReviewed April 10, 2014
callmemochelle
,
Anaheim, CA
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12 Reviews from our TripAdvisor Community

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Date | Rating
  • English first
  • Any
English first
Vancouver, British Columbia, Canada
Level Contributor
12 reviews
common_n_attraction_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed August 1, 2014

Without a doubt I ordered a LIMO (excuse the cap locks, its for effect) for our honeymoon drive to the airport. Without a doubt. A beat up, sedan shows up. Ugh. Not a great start. Super frustrating but I'll get over it. I would have if the air conditioning on the hottest day of the year had worked. Absolutely drenched.... More 

Was this review helpful? Yes 6
New Westminster, Canada
1 review
common_n_attraction_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed July 14, 2014

*Hidden charges SCAM* *dont give credit card information* I used this service for my best friend bachelor party to take us from downtown vancouver to YVR. We needed to make one stop along the way and I was sent a quote of $59.36. We used the service got to the airport and had a great trip. It wasn't until a... More 

Was this review helpful? Yes 6
Kingston, Canada
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed July 7, 2014

What should have been an easy transfer was ruined by an extremely rude and argumentative driver. Perhaps being the airport’s “licensed sedan and limousine provider”, they have forgotten what customer service means. Still no call back from their management. I see why they want tips to be pre-paid

Was this review helpful? Yes 3
Vancouver, Canada
2 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 23, 2014

We flew in on June 2 into YVR.I booked inside the airport, and declared the number of passengers plus they saw and the number of people and we paid. Pretty straight forward right? No. When we got out they were about to let us in the car when the one young man working for them said that we had to... More 

Was this review helpful? Yes 1
Anaheim, CA
Level Contributor
467 reviews
124 attraction reviews
common_n_attraction_reviews_1bd8 245 helpful votes
3 of 5 stars Reviewed April 10, 2014

BEWARE of the hidden charges!! I'm giving 3 stars only because the driver got us to the airport in a jiffy. Customer service was LOUSY, probably because the driver figured he'd never see these tourists again. I booked this thru my hotel, and asked to be picked up at 10 am for a 1:00 flight back to the US. The... More 

Was this review helpful? Yes 3
Vancouver, Canada
1 review
common_n_attraction_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed March 2, 2014

Worst customer service starting with the first phone call. I should have taken the rude lady on the phone as a sign not to book the car. She seemed very stressed out and frustrated, the car was 30 minutes late, the driver demanded cash as his credit card machine was apparently not working, he charged me extra to go to... More 

Was this review helpful? Yes 5
Lahaina, Hawaii
Level Contributor
18 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed January 1, 2014

Booked an early morning pick up on New Year's Day from the hotel to the airport, but no one came. I called to hear that apparently 'the car' had broken down and that a text was sent to me the day before "Take a Cab" I was told. I received no text, if indeed a text was sent, then it... More 

Was this review helpful? Yes 3
Hervey Bay, Australia
Level Contributor
273 reviews
160 attraction reviews
common_n_attraction_reviews_1bd8 193 helpful votes
5 of 5 stars Reviewed October 17, 2013

We booked and used Aerocar Limousine Service from the Vancouver Airport to the City and return. We booked from Australia and found their service faultless. Always on time, very friendly and helpful drivers and very clean vehicles. Our pickup at our hotel was for 4 adults and 2 small children and I asked if possible, could we have a stretch... More 

Was this review helpful? Yes
Saint Michael, Minnesota
1 review
common_n_attraction_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed August 24, 2013

pre arranged a car to pick us up at the cruise terminal, after many calls to company and being told the driver was "pulling up" the car finally arrived almost 1 hour late,we almost missed our flight, was very stressful, once in limo, seats had rips in them, floor mats falling apart, don't waste your money on this company... take... More 

Was this review helpful? Yes 5
Illinois
Level Contributor
195 reviews
58 attraction reviews
common_n_attraction_reviews_1bd8 114 helpful votes
5 of 5 stars Reviewed August 13, 2013

Curb-side, to the right of the glass doors. Look for the brown podium. $60 for limo, $50 for SUV going to Canada Place. Very nice driver. Took about 1 hour with heavy traffic and lots of red lights. Took credit card with hand-held device, very easy. For 4 of us it was cheaper than the train, but the train might... More 

Was this review helpful? Yes 2

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Additional Information about Aerocar Service Private Day Tours by Highend Limousine

Address: Richmond, British Columbia V7B 1Y7, Canada
Phone Number: 604-298-1000
Location: Canada  >  British Columbia  >  Richmond

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?