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Gray Line

Address: 1255 rue Peel, Montreal, Quebec H3B 2T9, Canada
Phone Number: +1 514-398-9769
Website
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Book ahead on Viator
$23*
and up
42%
Ranked #152 of 213 Attractions in Montreal
Type: Landmarks/ Points of Interest, Sights & Landmarks
Owner description: MTL's double-decker bus tours. From the top take in MTL's sights and...
More attraction details
Attraction details
Type: Landmarks/ Points of Interest, Sights & Landmarks
Owner description: MTL's double-decker bus tours. From the top take in MTL's sights and sounds with a Double Decker 2 day pass, Unlimited Hop-On Hop-Off. Or relax in a control climate on the Heart of Montreal Motorcoach Tour 3.5 hours. We also offer a day tour to Mont-Tremblant and the Laurentians. Don't miss the presidents choice tour to Quebec City and Montmorency Falls!
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210 reviews from our community

Visitor rating
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    29
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Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Bethlehem, New Hampshire
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 22, 2015

I've used GreyLine tours in cities all over the world. I have to tell you that this was absolutely the worst of the worst city tours we have ever taken. I wanted to jump off the bus screaming. The driver did the narration, he was ill informed and very difficult to comprehend. I wish we could get our money back.... More 

Was this review helpful? Yes 1
Madison, WI
Top Contributor
56 reviews 56 reviews
8 attraction reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed January 2, 2015

We wanted an overview of he city and have taken (and enjoyed) Gray Line tours in many cities around the world. This was definitely a disappointment! We took a 3-hour city tour on an enclosed bus (they also have a hop on/hop off). We were told we would be picked up at 10:20 but the driver was there at 10.... More 

Was this review helpful? Yes 2
bowral
Top Contributor
69 reviews 69 reviews
16 attraction reviews
42 helpful votes 42 helpful votes
1 of 5 stars Reviewed November 28, 2014

Busses were very uncomfortable and did not stick to the timetable at all. We waited for ages before we could get on for our trip, bit I really felt for other passengers hoping to finish their journeys further along the route, many waiting and no spaces on the few buses running. The vision from the bus was not unobstructed and... More 

Was this review helpful? Yes 1
GrayLineMTL, Sightseeing Supervisor at Gray Line, responded to this review

Thank you for sharing your experience on one of our Sightseeing Tours. It was disappointing to hear that your tour was not as you expected and we truly regret any disappointments or inconveniences you experienced. We hope you have the opportunity to visit Montreal again so that we may go above and beyond your expectations. More 

Lynn
Contributor
17 reviews 17 reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed November 17, 2014

We signed up for the 3 hour Heart of Montreal tour. Priced at $50...reasonable. We did cover most of the main attractions, Mont Royal, Notre Dame, Neighborhoods, Olympic Village and more. Very thorough. The problem was the guide. There really should be separate English and French tours. Our guide, Germain, had a heavy French accent and it was hard to... More 

Was this review helpful? Yes
GrayLineMTL, Sightseeing Supervisor at Gray Line, responded to this review

We value your loyalty to Gray Line and appreciate your feedback. While we are happy to learn that you enjoyed our Heart of Montreal Motorcoach tour, we do regret to hear that the tourist guide did not meet your expectations. Your comments have been shared with our management team and your concerns will be addressed. We are sorry that this... More 

Madison, Wisconsin
Senior Reviewer
6 reviews 6 reviews
4 attraction reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 17, 2014

We only had the morning before boarding our cruise ship to get a tour of Montreal. A shuttle picked us up at the hotel and took us to the bus station. An added bonus of taking this tour was that we were able to take our luggage and after the tour the shuttle took us directly to the cruiseport. Tour... More 

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GrayLineMTL, Sightseeing Supervisor at Gray Line, responded to this review

Thank you for taking the time to let us know about your recent experience with our Sightseeing Tours. It was wonderful to learn that you felt the tour was quite extensive and provided a good overview of the city. The next time you are visiting we hope to have the pleasure of welcoming you both back to Montreal! More 

Toronto, Canada
Senior Reviewer
9 reviews 9 reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 16, 2014

The only issue we had with this tour was the pick up time from the hotel. The operator advised us to meet the tour operator at 10am in the hotel lobby and we had to wait an hour for them to come pick us up. With that said, the rest of the tour was fantastic!!!! Our tour guide was Frank... More 

Was this review helpful? Yes 1
GrayLineMTL, Sightseeing Supervisor at Gray Line, responded to this review

Thank you for your great review of your Sightseeing Tour with Gray Line Montreal. It was wonderful to learn that you enjoyed our tourist guide Frank and he was not only entertaining but very informative, down to earth and accommodating. We are happy that you had the opportunity to experience Montreal to the fullest and look forward to seeing you... More 

Trinity, Florida
Top Contributor
66 reviews 66 reviews
21 attraction reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed November 10, 2014

We booked the 3-4 hour tour of Montreal the morning of our Cruise departure with transportation to the Cruise Terminal. Picked up at our hotel with luggage (a lot) and transferred to tour bus. After tour we were transferred to another bus for the cruise terminal. It was a great way to see the city and the tour guide was... More 

Was this review helpful? Yes 1
GrayLineMTL, Sightseeing Supervisor at Gray Line, responded to this review

Thank You for sharing your experience with us! We are delighted to hear that you felt our sightseeing tours were a great way to see the city and that the tour guide was very good. It was wonderful to have you here and we look forward to welcoming you back again on your next trip to Montreal. More 

Los Angeles, California
Top Contributor
153 reviews 153 reviews
17 attraction reviews
77 helpful votes 77 helpful votes
3 of 5 stars Reviewed November 3, 2014

We took this tour because we always believe that it is the best way to spend a few hours in a City you don't know and don't have a lot of time to really see. We walked into the office, bought the tickets and got on the bus. Started upstairs, but it got way too cold and rainy halfway through... More 

Was this review helpful? Yes 1
GrayLineMTL, Sightseeing Supervisor at Gray Line, responded to this review

We strive to provide a positive experience for all of our passengers and we appreciate your feedback. It was delightful to read that you believe that the "Hop-On Hop-Off" is the best way to spend a few hours in a city you don't know and don't have a lot of time to really see. Please note that we have forwarded... More 

Thunder Bay Canada
Senior Contributor
48 reviews 48 reviews
8 attraction reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed November 3, 2014

Everything about this trip was positive!! We were renting an apt. for a week in Montreal with no car since we had flown into the city. We were not staying at a major hotel for pickup so the woman at Grayline said we were to be at the Tourist info Centre downtown for 7:45 a.m. the following day!! We arrived... More 

Was this review helpful? Yes 1
GrayLineMTL, Sightseeing Supervisor at Gray Line, responded to this review

Thank you for your review of your Quebec City and Montmorency Falls Day Trip. We are happy to learn that we were able to provide you with a memorable sightseeing experience. Our entire team, from ticket agents to bus drivers strive to create an excellent customer experience and therefore your kind words about our friendly professional staff are very appreciated.... More 

Valley Stream, New York
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 29, 2014

I thought this was going to be corny and full of old people , but I was wrong. I am so glad i went on this trip. I seen it all in 5 hours, We got off and saw these amazing places that I would of bypassed If I didnt take this trip. Very worth it

Was this review helpful? Yes
GrayLineMTL, Sightseeing Supervisor at Gray Line, responded to this review

Thank you for your great review of your sightseeing tour. It meant a lot to us that you mentioned how much you enjoyed the tour as this is what we aspire to deliver to all of our guests. We are happy to learn that you had the opportunity to see amazing places that you would of bypassed if you did... More 

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