I was simply inquiring about purchasing gifts certificates over the phone, and the lady that answered told me to send them an email so that they would call me back to take my order. Not hving received in news, I called back. They were not busy at the time, but insisted I send them an email so that they would... more

Having booked a 5 night stay at the cosmopolitan hotel, (the hotel the spa is based in) We also booked several treatments with the spa. I'll start with the ambiance of the spa. I've been to several different spa's and it's the first one that I believed the ethos behind the setting. It wasn't pretentious or down right fake like... more

I went to the Shizen spa in Toronto based on a recommendation from my co-worker. I was very disappointed. The spa was very esthetically inviting, but the staff there were not very helpful in explaining where to go to actually get the massage (in another room). The change room did not have enough towels or bathrobes either so I ended... more

I chose this hotel for the spa but found it to be less than first class. For a business that has been open for more than a year, they have yet to work out the kinks. From ill-fitting, shrunken robes to broken treatment equipment, the coup de gras was discovering the aesthetician had not completely removed the mask mud when... more