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Address: 610 Bay Street, Toronto, Ontario L7L 6W1, Canada
Phone Number: +1 800-594-3310
Website
Description: For 100 years, Gray Line has been recognized as the world's leader in...
For 100 years, Gray Line has been recognized as the world's leader in sightseeing. Gray Line Toronto is offering a number of sightseeing excursions that fits any travellers' needs. Our signature Niagara Falls Full Day and Niagara Falls Evening Light Tour offer a full day, fully escorted excursion which includes lunch or dinner, a ride on the Hornblower, wine tasting, a drive through the historic community of Niagara-on-the-Lake, and a number of photo stops. Gray Line Toronto also offers our signature Hop-on-Hop-Off Double Decker City Tour of Toronto. Toronto City Tour tickets are valid for three days allowing flexibility to explore the city of Toronto at one's own leisure.
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Visit like an insider
$32*
and up

TripAdvisor Reviewer Highlights

Read all 83 reviews
Visitor rating
  • 43
    Excellent
  • 22
    Very good
  • 4
    Average
  • 3
    Poor
  • 11
    Terrible
Niagra Falls day tour

A fun day with Emil (host) and Bruce, our driver. On a snowy day, we visited a winery, had a great lunch, and saw the Niagara Falls from the Canadian side. Emil entertained us... read more

4 of 5 starsReviewed March 29, 2015
Ron F
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83 Reviews from our TripAdvisor Community

Date | Rating
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English first
Northwest Ohio
Top Contributor
60 reviews 60 reviews
13 attraction reviews
33 helpful votes 33 helpful votes
1 of 5 stars Reviewed May 21, 2015

I have usually had great experiences with Greyline in other places but Toronto was the pits. To start, when I called Greyline Toronto they were remis in informing me that Greyline did not exist as an entity but had been merged with hop on hop off city tours. So when I went to the meeting place for the pickup there... More 

Was this review helpful? Yes 1
Mudgee, New South Wales, Australia
Contributor
12 reviews 12 reviews
3 attraction reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 20, 2015

What a great day your, Emil our tour guide was a lot of fun, good coach, comfortable, good driver, and the itenary for the day was perfect. Niagara Falls does not disappoint , what an amazing place, lunch at the Sheridan was first class as was the view. Then a couple of tours after lunch finish off a fantastic day.... More 

Was this review helpful? Yes
Fargo, North Dakota
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 15, 2015

Started with perfect timing pick up 9:30 sharp, a wonderful tour guide (Emil) and driver (Tim) that provided useful information, interesting facts. Arrived perfectly on time to every single stop. The falls as well as the Niagara at the lake area were formidable but for those who want just a bit more the helicopter ride (extra fee) is spectacular There... More 

Was this review helpful? Yes 1
London, United Kingdom
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 17, 2015 via mobile

took this trip to see Niagara Falls and understood that a visit to a winery was included. However the trip left Toronto at 9.30am and we actually got to the Falls at 4pm so only an hour and a half spent there. The guide was tedious, not informative about the waterfalls and their formation. He made rude comments about other... More 

Was this review helpful? Yes
TorontoGrayline, Manager at Gray Line Toronto, responded to this review

Hello Lisvo, First of all we would like to thank you for taking the time to review Gray Line Toronto on Trip Advisor. We make every effort to make our commentary lively, entertaining and informative. I am sorry this was not satisfactory.The war of 1812 took place right along the parkway and "Fort George" in Niagara-on-the-Lake, and this plays an... More 

Surrey
Senior Contributor
36 reviews 36 reviews
23 attraction reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed April 8, 2015

Booked a day tour through Viator to visit Niagara falls. Collected from the hotel by Gray Line Bus at exact time confirmed. There were a few more people to be collected from other hotels. (Pick up is included from Downtown Toronto hotels), so check if not staying downtown where you need to meet the bus. Emile the tour guide was... More 

Was this review helpful? Yes 1
Senior Reviewer
6 reviews 6 reviews
5 attraction reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 29, 2015

A fun day with Emil (host) and Bruce, our driver. On a snowy day, we visited a winery, had a great lunch, and saw the Niagara Falls from the Canadian side. Emil entertained us with facts, trivia, and jokes that really weren't that bad. Emil promised us some sunshine too, but unfortunately we got it on the ride home. All... More 

Was this review helpful? Yes
Belfast, United Kingdom
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 17, 2015 via mobile

We booked our full day to Niagara with Gray Line through our hotel The intercontinental, and were picked up exactly on time at 9.25 am. We spent the next hour though on a shambolic detour to change bus. The driver / guide left us in a cold bus back at depot while he disappeared inside somewhere. He was away long... More 

Was this review helpful? Yes 2
Luxembourg District, Luxembourg
Senior Reviewer
9 reviews 9 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 6, 2015 via mobile

we booked a one day trip to Niagara Falls through Grayline. We were collected from our hotel at 9:40 and then joined the rest of the group at the bus station leaving at 10:00. The tour included a visit to a winery, a stop at Niagara on the Lake before we arrived at the Sheraton hotel in Niagara for our... More 

Was this review helpful? Yes
New Orleans, Louisiana
Contributor
18 reviews 18 reviews
12 attraction reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed November 18, 2014

We travel often and always make a point of taking a city tour wherever we go (preferably Grayline since we have always had good experiences). In this case it was the worst experience we have ever had. All buses with the exception of one were in terrible condition. Very old, seats were yucky etc. The time between pickups at each... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 24, 2014 via mobile

Called 800 number and was told we could get on at casa loma starting at 9:30 and every 45 minutes until last round at 6:00. Arrived at the location we were told on tome at 3:45. No bus after 30 minutes so called and was told they would arrive in 10 minutes. What arrived was another companies tour bus on... More 

Was this review helpful? Yes 1
TorontoGrayline, Manager at Gray Line Toronto, responded to this review

Hello Lloyd C Gray Line of Toronto would like to thank you for taking the time to review us on Trip Advisor. I can assure you that we do exist! As you mentioned we do work with City Sightseeing to operate our Hop on Hop off tour. By merging the two together we can offer more buses and more frequent... More 

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?