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Address: 610 Bay Street, Toronto, Ontario L7L 6W1, Canada
Phone Number: +1 800-594-3310
Website
Description: For 100 years, Gray Line has been recognized as the world's leader in...
For 100 years, Gray Line has been recognized as the world's leader in sightseeing. Gray Line Toronto is offering a number of sightseeing excursions that fits any travellers' needs. Our signature Niagara Falls Full Day and Niagara Falls Evening Light Tour offer a full day, fully escorted excursion which includes lunch or dinner, a ride on the Hornblower, wine tasting, a drive through the historic community of Niagara-on-the-Lake, and a number of photo stops. Gray Line Toronto also offers our signature Hop-on-Hop-Off Double Decker City Tour of Toronto. Toronto City Tour tickets are valid for three days allowing flexibility to explore the city of Toronto at one's own leisure.
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Visit like an insider
$33*
and up

TripAdvisor Reviewer Highlights

Read all 80 reviews
Visitor rating
  • 41
    Excellent
  • 22
    Very good
  • 4
    Average
  • 3
    Poor
  • 10
    Terrible
Niagra Falls day tour

A fun day with Emil (host) and Bruce, our driver. On a snowy day, we visited a winery, had a great lunch, and saw the Niagara Falls from the Canadian side. Emil entertained us... read more

4 of 5 starsReviewed March 29, 2015
Ron F
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80 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
London, United Kingdom
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 17, 2015 via mobile

took this trip to see Niagara Falls and understood that a visit to a winery was included. However the trip left Toronto at 9.30am and we actually got to the Falls at 4pm so only an hour and a half spent there. The guide was tedious, not informative about the waterfalls and their formation. He made rude comments about other... More 

Was this review helpful? Yes
TorontoGrayline, Manager at Gray Line Toronto, responded to this review

Hello Lisvo, First of all we would like to thank you for taking the time to review Gray Line Toronto on Trip Advisor. We make every effort to make our commentary lively, entertaining and informative. I am sorry this was not satisfactory.The war of 1812 took place right along the parkway and "Fort George" in Niagara-on-the-Lake, and this plays an... More 

Surrey
Senior Contributor
36 reviews 36 reviews
23 attraction reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed April 8, 2015

Booked a day tour through Viator to visit Niagara falls. Collected from the hotel by Gray Line Bus at exact time confirmed. There were a few more people to be collected from other hotels. (Pick up is included from Downtown Toronto hotels), so check if not staying downtown where you need to meet the bus. Emile the tour guide was... More 

Was this review helpful? Yes
Senior Reviewer
6 reviews 6 reviews
5 attraction reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 29, 2015

A fun day with Emil (host) and Bruce, our driver. On a snowy day, we visited a winery, had a great lunch, and saw the Niagara Falls from the Canadian side. Emil entertained us with facts, trivia, and jokes that really weren't that bad. Emil promised us some sunshine too, but unfortunately we got it on the ride home. All... More 

Was this review helpful? Yes
Belfast, United Kingdom
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 17, 2015 via mobile

We booked our full day to Niagara with Gray Line through our hotel The intercontinental, and were picked up exactly on time at 9.25 am. We spent the next hour though on a shambolic detour to change bus. The driver / guide left us in a cold bus back at depot while he disappeared inside somewhere. He was away long... More 

Was this review helpful? Yes 1
Luxembourg District, Luxembourg
Senior Reviewer
9 reviews 9 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 6, 2015 via mobile

we booked a one day trip to Niagara Falls through Grayline. We were collected from our hotel at 9:40 and then joined the rest of the group at the bus station leaving at 10:00. The tour included a visit to a winery, a stop at Niagara on the Lake before we arrived at the Sheraton hotel in Niagara for our... More 

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New Orleans, Louisiana
Contributor
12 reviews 12 reviews
7 attraction reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed November 18, 2014

We travel often and always make a point of taking a city tour wherever we go (preferably Grayline since we have always had good experiences). In this case it was the worst experience we have ever had. All buses with the exception of one were in terrible condition. Very old, seats were yucky etc. The time between pickups at each... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 24, 2014 via mobile

Called 800 number and was told we could get on at casa loma starting at 9:30 and every 45 minutes until last round at 6:00. Arrived at the location we were told on tome at 3:45. No bus after 30 minutes so called and was told they would arrive in 10 minutes. What arrived was another companies tour bus on... More 

Was this review helpful? Yes 1
TorontoGrayline, Manager at Gray Line Toronto, responded to this review

Hello Lloyd C Gray Line of Toronto would like to thank you for taking the time to review us on Trip Advisor. I can assure you that we do exist! As you mentioned we do work with City Sightseeing to operate our Hop on Hop off tour. By merging the two together we can offer more buses and more frequent... More 

Amersham, United Kingdom
Contributor
15 reviews 15 reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed October 13, 2014

We did the Gray Line tour to Niagra Falls on 11th October 2014. The falls were spectacular but the day was marred by the shambolic organisation of the tour. Instructions for visits were poor and a passenger was lost and left behind. The guide and driver became increasingly grumpy and the guide's talk was dull, consisting mainly of pointing of... More 

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Nice, France
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 2, 2014

We had a great day on this tour - Tour Guide, Emil and driver Don were a very good team. They were informative, well organized and entertaining. They accommodated special requests for a couple of the other passengers. Helicopter ride (additional cost) was really worth it. A memorable day, Thankyou Emil & Don (from the Aussies!!!!)

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Wales
Senior Contributor
25 reviews 25 reviews
4 attraction reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed September 29, 2014

We did the day tour to Niagara, and let the bus take the strain. From the time that we were picked up, on time, from downtown Toronto, to being dropped off later that day, we had a very enjoyable and informative time, thanks to our very capable guide. (John). A mine of information, he kept us amused and entertained all... More 

Was this review helpful? Yes 1

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
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