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Windsor Arms Hotel Spa

18 St. Thomas Street, Toronto, Ontario M5S 3E7, Canada (Downtown Toronto)
416.971.9666
Website
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Ranked #101 of 144 activities in Toronto
Type: Spas
Traveler Description: The Spa at the Windsor Arms Hotel is a luxury oasis offering an extensive number of treatments and packages including anti-aging facials, massage and... more »
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17 reviews from our community

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Date | Rating
  • English first
  • Any
English first
Toronto, Canada
1 review
1 of 5 stars Reviewed February 22, 2014

I am not surprised to read the review below. I was shocked by the terrible customer service and appalling conditions of the spa. Nobody was there to greet us when we checked in, all the staff was apparently new and didn't know how to operate the computer, where the change rooms were (I was shown to a bathroom instead), where... More

Was this review helpful? Yes
Toronto, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 11, 2014

My girlfriend and I had a girls' day - first massage then high tea. I called in advance requesting for 2 female therapists. When we arrived and got changed, one female and one male therapist greeted us. My friend took the male therapist. When we told the receptionist, she apologized. But that was it! She showed no sympathy and didn't... More

Was this review helpful? Yes 1
Ottawa, Canada
Contributor
12 reviews 12 reviews
8 attraction reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed March 26, 2013

Went for a monthly facial special and have to say I was disappointed. Very cramped spaces and dirty locker room. It has such great potential on being exclusive but they missed the mark. That is too bad for such a gorgeous old building. The therapist was very nice but kept dragging things across the floor and I could hear someone... More

Was this review helpful? Yes 1
Newcastle, Australia
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed January 31, 2013

My mother, sister and I went to the spa for my sister's birthday. Mother and sister both got facials and I got a massage. Massage was amazing, service was incredible, we had access to all the amenities. My mother came from her facial glowing while my sister had a few extra facial marks. We thought it no big deal at... More

Was this review helpful? Yes 2
Ottawa, Canada
Top Contributor
90 reviews 90 reviews
37 attraction reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed November 5, 2012

The setting is quiet with a serene lounge where you can relax with a tea or coffee overlooking the city while you wait for your service. The massage was fabulous and we were well looked after. They have a sauna and a small salt-water pool at the perfect temperature to chase away the early winter chills.

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Toronto, Canada
Senior Contributor
35 reviews 35 reviews
22 attraction reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 17, 2012

Very personalized service, very quiet spa, very clean, staff very friendly; I go to this spa monthly and have done so for past year; combine spa visit with old fashioned afternoon tea (reserve well ahead)

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Somewhere In Wa
Top Contributor
92 reviews 92 reviews
28 attraction reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed June 29, 2012

Glassed-over atrium for brunch of cold winter Sundays.

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Toronto, Canada
Contributor
20 reviews 20 reviews
6 attraction reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed March 3, 2012

The place is dead most of the time and the staff are brutal

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GTA
Top Contributor
70 reviews 70 reviews
23 attraction reviews
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed February 2, 2012

High tea at the windsor arms is fantastic. Only $35 and worth every penny. A great place for a wedding too. And beautiful quiet spa.

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Aurora, Canada
Senior Contributor
38 reviews 38 reviews
26 attraction reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 29, 2012

Expensive but wonderful building and high tea. Excellent service

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