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Windsor Arms Hotel Spa

Neighborhood: Downtown Toronto
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Address: 18 St. Thomas Street, Toronto, Ontario M5S 3E7, Canada
Phone Number: 416.971.9666
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TripAdvisor Reviewer Highlights

Read all 17 reviews
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    Very good
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Most recent review
Excellent Service, quiet setting

The setting is quiet with a serene lounge where you can relax with a tea or coffee overlooking the city while you wait for your service. The massage was fabulous and we were well... read more

4 of 5 starsReviewed November 5, 2012
Nancy_Eric
,
Ottawa, Canada
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17 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • Any
English first
Toronto, Canada
Senior Contributor
24 reviews 24 reviews
10 attraction reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed January 2, 2015

My girlfriend and I visited last week on Christmas Eve with the Groupon deal. I understand sometimes the arrangement (ex: the way of posting checks) may be different if the guest is bringing some coupon, that is why I indicated, when I was calling to make a reservation, that we are using the Groupon deal. HOWEVER, that did not make... More 

Was this review helpful? Yes
Toronto, Canada
1 review
1 of 5 stars Reviewed February 22, 2014

I am not surprised to read the review below. I was shocked by the terrible customer service and appalling conditions of the spa. Nobody was there to greet us when we checked in, all the staff was apparently new and didn't know how to operate the computer, where the change rooms were (I was shown to a bathroom instead), where... More 

Was this review helpful? Yes
Toronto, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 11, 2014

My girlfriend and I had a girls' day - first massage then high tea. I called in advance requesting for 2 female therapists. When we arrived and got changed, one female and one male therapist greeted us. My friend took the male therapist. When we told the receptionist, she apologized. But that was it! She showed no sympathy and didn't... More 

Was this review helpful? Yes 1
Ottawa, Canada
Contributor
12 reviews 12 reviews
8 attraction reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed March 26, 2013

Went for a monthly facial special and have to say I was disappointed. Very cramped spaces and dirty locker room. It has such great potential on being exclusive but they missed the mark. That is too bad for such a gorgeous old building. The therapist was very nice but kept dragging things across the floor and I could hear someone... More 

Was this review helpful? Yes 1
Newcastle, Australia
Senior Reviewer
7 reviews 7 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed January 31, 2013

My mother, sister and I went to the spa for my sister's birthday. Mother and sister both got facials and I got a massage. Massage was amazing, service was incredible, we had access to all the amenities. My mother came from her facial glowing while my sister had a few extra facial marks. We thought it no big deal at... More 

Was this review helpful? Yes 2
Ottawa, Canada
Top Contributor
88 reviews 88 reviews
36 attraction reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed November 5, 2012

The setting is quiet with a serene lounge where you can relax with a tea or coffee overlooking the city while you wait for your service. The massage was fabulous and we were well looked after. They have a sauna and a small salt-water pool at the perfect temperature to chase away the early winter chills.

Was this review helpful? Yes
Toronto, Canada
Senior Contributor
35 reviews 35 reviews
22 attraction reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 17, 2012

Very personalized service, very quiet spa, very clean, staff very friendly; I go to this spa monthly and have done so for past year; combine spa visit with old fashioned afternoon tea (reserve well ahead)

Was this review helpful? Yes
Somewhere In Wa
Top Contributor
105 reviews 105 reviews
31 attraction reviews
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed June 29, 2012

Glassed-over atrium for brunch of cold winter Sundays.

Was this review helpful? Yes
Toronto, Canada
Contributor
20 reviews 20 reviews
6 attraction reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed March 3, 2012

The place is dead most of the time and the staff are brutal

Was this review helpful? Yes
Aurora, Canada
Senior Contributor
41 reviews 41 reviews
26 attraction reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 29, 2012

Expensive but wonderful building and high tea. Excellent service

Was this review helpful? Yes

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Questions & Answers

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?