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Elmwood Spa

Certificate of Excellence
Neighborhood: Downtown Toronto
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Address: 18 Elm St., Toronto, Ontario M5G 1G7, Canada
Phone Number: +1 416-977-6751
Website
Today
9:00 am - 9:00 pm
Closed now
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Hours:
Sun 10:30 am - 6:30 pm
Mon - Thu 10:00 am - 9:00 pm
Fri 9:00 am - 9:00 pm
Sat 9:00 am - 8:00 pm
Description: Canada's favourite urban oasis, located in the heart of downtown Toronto...
Canada's favourite urban oasis, located in the heart of downtown Toronto. With four floors of treatment and renewal options, retreat packages, couples retreats, Water Therapies (swimming pool, whirlpool and steam), two restaurants and a juice bar, Elmwood Spa offers more than any other day spa in Toronto.
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TripAdvisor Reviewer Highlights

Read all 386 reviews
Visitor rating
  • 165
    Excellent
  • 104
    Very good
  • 49
    Average
  • 43
    Poor
  • 25
    Terrible
Girls spa day

I went to Elmwood Spa recently with my closest friends and we had a wonderful experience. We all needed a little R&R for various reasons and it was the perfect spot for what we... read more

4 of 5 starsReviewed May 27, 2015
Diane C
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386 Reviews from our TripAdvisor Community

Date | Rating
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English first
1 review
5 of 5 stars Reviewed May 28, 2015 NEW via mobile

Thank you Elmwood Spa for an experience my husband and I will never forget! Along with a fantastic couples massage, my husband and I took full advantage of the water therapies and pool side services. I do not usually write reviews but this experience called for it. The staff was courteous, friendly and did their absolute best to fulfill the... More 

Was this review helpful? Yes 1
1 review
4 of 5 stars Reviewed May 27, 2015 NEW

I went to Elmwood Spa recently with my closest friends and we had a wonderful experience. We all needed a little R&R for various reasons and it was the perfect spot for what we needed. Our experience from arriving to leaving was seamless and I really felt pampered (which was long overdue taking care of a baby!). I got an... More 

Was this review helpful? Yes
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 14, 2015

I don’t usually write reviews, but the services provided at the Elmwood Spa are so horrible that I feel as though I have to inform other potential customers. DON”T GO HERE. The staff are rude, uninformed and unknowledgable. When looking for a relaxing, tranquil way to spend an afternoon consider one of the other dozen high end Toronto spas.

Was this review helpful? Yes 3
ElmwoodSpa, Manager at Elmwood Spa, responded to this review

Hi Kylie, Thank you for your feedback. We take pride in offering all guests a high level of service, and we are disappointed that you did not have a positive experience. We will investigate your claims further to ensure that our quality of service remains excellent. We welcome you to communicate further with us at spa@elmwoodspa.com. We hope to have... More 

Toronto, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 11, 2015

Went with my mom for mothers day. The front desk staff were lovely. That's about it. The place was dirty - literally every single garbage can overflowing, mirrors rusting, showers clogged with hair, steam room out of service, kids racing and yelling in the pool. Literally NO privacy anywhere. Not at all relaxing. Unprofessional staff members told me he was... More 

Was this review helpful? Yes 1
ElmwoodSpa, Manager at Elmwood Spa, responded to this review

Hi Rebecca, We appreciate your concerns and want to assure you that we take the utmost pride in the cleanliness of our facilities. Our standards for our massage therapists are set very high and we do have protocols in place and offer ongoing training, therefore we welcome the opportunity to discuss your experience further in order for us to follow... More 

Toronto, Canada
Contributor
17 reviews 17 reviews
7 attraction reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed May 9, 2015

Went to the spa to purchase a gift card for mother's day gift. Was verbally greeted by Kanica at reception. Several questions were asked by her to personalize the gift card. She brought the final product to show me for approval. She managed to go through the entire purchase transaction without ever lifting her head to make eye contact. I... More 

Was this review helpful? Yes
ElmwoodSpa, Manager at Elmwood Spa, responded to this review

Hi Melbak, Thank you for sharing your feedback with us. We apologize that our Guest Services Representatives did not make an eye contact with you while making your gift card. We strive to provide excellent service to each and every guest at all times. We have reviewed your comments with our team in order to take the necessary actions for... More 

Elora, Canada
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 9, 2015

I was in Toronto for a 2 day workshop and thought I would treat myself to a massage. I called and asked the woman on the phone if I could book a massage. She asked "what kind of massage" in a snarky tone and I asked what kind they offered. She listed them and I requested a deep tissue massage.... More 

Was this review helpful? Yes 1
ElmwoodSpa, General Manager at Elmwood Spa, responded to this review

Dear Sue, Our standards for our massage therapists are set very high and we do have protocols in place and offer ongoing training, therefore we welcome the opportunity to discuss your experience further in order for us to follow up with the therapist you saw. Contact spa@elmwoodspa.com Thanks for our feedback and we hope to have the opportunity to welcome... More 

Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 3, 2015

Went here to unwind after a stressful move. I arrived tired and sore and the staff at the check in desk were very helpful. When I arrived on the 2nd floor I was greeted by a lovely lady who guided me to the change room and steam room which was a fantastic start. The change rooms were also immaculate. Lester,... More 

Was this review helpful? Yes
Toronto, Canada
Senior Contributor
40 reviews 40 reviews
12 attraction reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed April 30, 2015

Went there for a massage and it was good overall. My massage therapist was polite and good, but I didn't feel like I was really acknowledged, just like another person amongst a herd of weekend clients. It was busy on the weekend that our group went but we did not have to wait to pay or receive our schedules, etc.... More 

Was this review helpful? Yes
Rochester Hills, Michigan
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 25, 2015

We returned after several years from our last visit to Toronto from the states. We were a little concerned after reading some of the reviews. We were glad we still booked this little indulgence. The Elmwood was as we had remembered it, just a little more crowded. We visited on a Friday. It was well maintained, clean, great friendly staff.... More 

Was this review helpful? Yes 1
Toronto, Canada
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 23, 2015

I've been to Elmwood several times and have always loved it -- great service and beautiful spa. Recently, every time I've gone was on a Sunday and it has been super busy. Last time I went, there was a group of 6 females who were chatting in the steam room and pool, the attendant was obviously irritated as well as... More 

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