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The Spa Day Retreat

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Address: 26 Castlefrank Road | Ottawa, Kanata, Ottawa, Ontario K2L 4B4 , Canada
Phone Number: 613-836-5913
Website
Today
8:00 am - 6:00 pm
Open now
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Hours:
Sun 9:30 am - 5:00 pm
Mon 8:30 am - 6:00 pm
Tue - Fri 8:30 am - 8:00 pm
Sat 8:00 am - 6:00 pm
Description: The SPA Day Retreat in Ottawa, ON. offers premier Aesthetics, Hair and RMT...
The SPA Day Retreat in Ottawa, ON. offers premier Aesthetics, Hair and RMT services, with numerous lounge areas, outdoor patios and complimentary beverages. Well suited to accommodate group bookings, with an expansive capacity to attract the corporate market for day retreats, and teambuilding events accompanied along with beauty, tranquility and blissful ambience. We specialize in catering to bridal parties to help create a very special day. Delectable in-house catering is available to complete your SPA experience.
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TripAdvisor Reviewer Highlights

Read all 46 reviews
Visitor rating
  • 25
    Excellent
  • 7
    Very good
  • 4
    Average
  • 5
    Poor
  • 5
    Terrible
A little disappointed!

This is the first time I've been disappointed with the Spa retreat in Kanata. I am 6 months pregnant and decided to treat myself for a pedicure which was lovely. I have no... read more

4 of 5 starsReviewed September 5, 2014
Jenna W
,
Ottawa, Canada
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46 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • Any
English first
Ottawa, Canada
Senior Contributor
25 reviews 25 reviews
9 attraction reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 25, 2015

When I want to treat myself to a relaxing pedicure, this is the place I come. It is not cheap, but it is good! If you need a registered massage therapist, Karen is the best, though all RMTs here are fantastic. I've got a birthday coming up - If I don't get to spend my day at this spa, I... More 

Was this review helpful? Yes
thespagroup, Guest Relations Manager at The Spa Day Retreat, responded to this review

Thank-you for a lovely review; we always appreciate your comments. The SPA is happy to provide a calming environment and level of service that brings you such relaxation and enjoyment. We hope to have you as our guest for your Birthday service(s)! Call us anytime. More 

Ottawa, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 22, 2015

I have a hard time giving this place a "terrible" rating because I have always been extremely happy with the services and the surroundings. Unfortunately the management and front desk services are horrible. I have been a long time customer there and the other day when booking an appointment while I was at work I came into awful client management.... More 

Was this review helpful? Yes 1
thespagroup, Guest Relations Manager at The Spa Day Retreat, responded to this review

Your feedback is both valued and taken with extreme importance. We hope our recent attempt in contacting you was successful. Please enjoy your compensation at a time that is most convenient for you. The SPA hopes to host your services again in the future. More 

Reviewer
4 reviews 4 reviews
3 attraction reviews
5 of 5 stars Reviewed March 7, 2015 via mobile

They always do an amazing job on my hair,they do exactly what I ask for and I am always pleased with the result. It's always clean and organized and staff are very friendly,talkative, and welcoming. I highly recommend coming to this spa.

Was this review helpful? Yes
thespagroup, Guest Relations Manager at The Spa Day Retreat, responded to this review

A sincere thank-you for your helpful review and great recommendation! The SPA Group of Companies is pleased to have such an accomplished group of Hair Stylists working together at both locations. Our staff is here to ensure your utmost relaxation and comfort throughout your SPA experience. We hope to have you as our guest soon! More 

Ottawa, Canada
Top Contributor
148 reviews 148 reviews
21 attraction reviews
209 helpful votes 209 helpful votes
5 of 5 stars Reviewed February 27, 2015

My wife and I have been going to The Spa in Kanata for quite some time. We have our favorite massage therapist, Erik, and we always have an excellent experience! The spa is a period stone building on a large treed lot that has been restored. The spa offers a full range of services. They have another smaller location in... More 

Was this review helpful? Yes
thespagroup, Guest Relations Manager at The Spa Day Retreat, responded to this review

Thank-you for such kind words towards The SPA Day Retreat in Kanata, ON. We are pleased to have created a positive experience for you and your wife. We agree, Erik is an exceptional part of our Registered Massage Therapy team.It is great that you have found a therapist that works for you! We take great pride in having restored majority... More 

Quebec
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 7, 2015

Booked for my wedding and set up for a trial. Had pictures, communicated I was open to change. When it was done I told her I hated it, and was told I had to hurry for the make up artist. I explained I had booked a TRIAL and was told there was no time. If the stylist hadn't spent most... More 

Was this review helpful? Yes 1
thespagroup, Guest Relations Manager at The Spa Day Retreat, responded to this review

We are exceedingly apologetic for your experience with us at The SPA Ottawa. We would be interested in discussing your concerns in order to rectify any dissatisfaction. Please do feel free to phone us at either SPA location: The SPA Bells Corners: 613-820-7721 The SPA Day Retreat: 613-836-5913 Thank-you for providing your feedback; we do hope to hear from you... More 

Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 18, 2014

We booked a group of 4 ladies to the Spa Day Retreat in Kanata on Saturday November 15, 2014. The booking representative was very helpful and informative, and was very eager to arrange us at a convenient time that would accommodate our entire group. Upon arrival we were impressed by the beautiful location, and amazing architecture/history of the building. A... More 

Was this review helpful? Yes
thespagroup, Guest Relations Manager at The Spa Day Retreat, responded to this review

Thank-you for taking the time to express such kind words about The SPA Day Retreat in Kanata. We pride ourselves in the level of service we can provide to groups of any size at our spacious location. Our personal Group Booking Coordinator goes above and beyond to fulfill the needs of every guest. We are happy to have been of... More 

Ottawa, Canada
2 reviews
1 of 5 stars Reviewed September 25, 2014

Had a pedicure ... For the expensive pedicure you are jammed into a room with at least fifteen other people. Not relaxing and quite frankly the nail care was poor and the paint job was disappointing to say the least.

Was this review helpful? Yes
thespagroup, Guest Relations Manager at The Spa Day Retreat, responded to this review

Thank-you kindly for your helpful feedback in regards to your experience at The SPA Day Retreat. It is in our best interest to take all forms of advice seriously in order to ameliorate the level of quality and service we provide. The SPA Day Retreat is most certainly a spacious environment, capable of hosting up to ten Pedicures at a... More 

Ottawa, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 5, 2014

This is the first time I've been disappointed with the Spa retreat in Kanata. I am 6 months pregnant and decided to treat myself for a pedicure which was lovely. I have no complaints about the time I was there but about a day or two after my pedicure the polish chipped on my big toe and then the next... More 

Was this review helpful? Yes 1
thespagroup, Guest Relations Manager at The Spa Day Retreat, responded to this review

We are sincerely sorry to hear of your last experience at The SPA Day Retreat. As a loyal guest to our Kanata location, your continuous commitment is much appreciated! We would like to assure you that your concerns regarding the polish chipping from your Pedicure is out of the ordinary. The longevity of a polish application should exceed the amount... More 

Ottawa
Senior Reviewer
10 reviews 10 reviews
5 attraction reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 29, 2014

This is actually a review of the Spa in Bells Corner. I love The Spa and I always receive great service when I'm there. The only negative is that the interior is getting quite tired and worn looking. For instance, the chairs in the waiting area are cracking and the tile floors are very worn looking. The interior is no... More 

Was this review helpful? Yes
thespagroup, Guest Relations Manager at The Spa Day Retreat, responded to this review

Thank-you for your generous feedback towards The SPA Bells Corners! Our Group of Companies takes all forms of advice very seriously regardless of the subject of discussion. The SPA Bells Corners has been in business for 18 years; regular modernization and upkeep is essential. Your post is in unique timing as we have already hired a Designer to assist in... More 

Ottawa, Canada
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 25, 2014

I was at the Spa Day Retreat yesterday for my first pedicure of the season! Looks wonderful! You can tell tell that it is a professional job. Thank you Anna! (Good luck with baby #2). I have been going to this location for about 7 years and have had nothing but excellent, friendly, yet still professional service. The front desk... More 

Was this review helpful? Yes 1
jamiekeeley, Public Relations Manager at The Spa Day Retreat, responded to this review

Thank you for your review and kind words! We feel it is our greatest achievement when we receive wonderful feedback from our valued clientele! We wish to thank you for your many years of loyalty and look forward to welcoming you as our guest for many more days of rest and relaxation in the future. See you soon! More 

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