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Tourism Vancouver Visitor Centre

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Downtown
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Address: 200 Burrard Street | Across the street from the Vancouver Convention Centre and Canada Place, Vancouver, British Columbia V6C 3L6, Canada
Phone Number: +1 604-683-2000
Website
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Today
9:00 am - 5:00 pm
Closed now
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Hours:
Sun - Sat 9:00 am - 5:00 pm
Recommended length of visit: <1 hour
Description:

The Visitor Centre is your one stop shop. Our professional, multilingual,...

The Visitor Centre is your one stop shop. Our professional, multilingual, highly trained staff can help you make the most of your Vancouver experience and plan your journeys into British Columbia and beyond.

We are open year-round, with the exception of December 24th, 25th, 26th, and January 1st.

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TripAdvisor Reviewer Highlights

Read all 54 reviews
Visitor rating
  • 29
    Excellent
  • 13
    Very good
  • 7
    Average
  • 2
    Poor
  • 3
    Terrible
Mediocre Information

Located at the base of Burrard Street Tourism Vancouver have run and operated this tourist center for years. Great location close by the convention center, cruise terminal and... read more

3 of 5 starsReviewed December 19, 2015
canadian175
,
Vancouver, Canada
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54 Reviews from our TripAdvisor Community

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Vancouver, Canada
Level Contributor
404 reviews
124 attraction reviews
common_n_attraction_reviews_1bd8 290 helpful votes
3 of 5 stars Reviewed December 19, 2015

Located at the base of Burrard Street Tourism Vancouver have run and operated this tourist center for years. Great location close by the convention center, cruise terminal and offering partial views of the North Shore Mountains. The info center staff training could be vastly improved. Tons of brochures to look at.

Helpful?
Thank canadian175
Veronica C, Manager at Tourism Vancouver Visitor Centre, responded to this review

Thank you for your feedback. We are always looking for ways to improve the training we provide our staff and volunteers. If you have any specifics on how you feel our service could be improved, we would love to hear from you. More 

Vancouver, Canada
Level Contributor
57 reviews
22 attraction reviews
common_n_attraction_reviews_1bd8 57 helpful votes
5 of 5 stars Reviewed December 15, 2015

It's right Downtown, perfect for any visitor. Friendly staff and also have half priced tickets to shows and venues. Great tips on what to do on Vancouver.

Helpful?
Thank cruiser786Yvr
Veronica C, Manager at Tourism Vancouver Visitor Centre, responded to this review

Thanks for the great review! More 

Level Contributor
79 reviews
29 attraction reviews
common_n_attraction_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed December 4, 2015 via mobile

Everything you want from a Tourist Info Centre. Good information, advice to best way to visit things, and staff who want to help. This should be your first stop in visiting the city.

Helpful?
Thank Peter D
Veronica C, Manager at Tourism Vancouver Visitor Centre, responded to this review

Thank you for taking the time to submit your review! More 

Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 28, 2015

Gave us loads of useful information & advice. In particular, would like to mention Anne Proudfoot & Sabine Arbuckle who even gave us the 50 cents change we needed for our bus fares to Granville Island - typical of the friendly & polite Canadians we met on our first but not last visto Canada

Helpful?
Thank HovisWolf
Veronica C, Manager at Tourism Vancouver Visitor Centre, responded to this review

Thank you for taking the time to write this great review! I will pass your kudos along to Anne and Sabine, they will be delighted to hear they made such a positive impression on your trip. We're glad you had a great time and we look forward to seeing you again in Vancouver and Canada! More 

Auckland Region, New Zealand
Level Contributor
6 reviews
6 attraction reviews
5 of 5 stars Reviewed September 21, 2015

Great service and advice for our proposed tours whilst in town. Free WiFi was good for finding somewhere to eat...

Helpful?
Thank Jeff M
Veronica C, Manager at Tourism Vancouver Visitor Centre, responded to this review

Thanks for the review Jeff. Glad we could be of assistance! More 

Level Contributor
38 reviews
36 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed September 17, 2015

Good place to ask questions near waterfront sky train or bursts or Granville stop s can buy concert tickets also near Olmpic torch waterfront etc bit of a walk from Robson St down hill near restaurant bars nice out doors in summertime great views near there of waterfront mountains etc biking walking trails etc near there info Center for anything... More 

Helpful?
Thank Rob B
Veronica C, Manager at Tourism Vancouver Visitor Centre, responded to this review

Thanks for taking the time to write us a review. Be sure to stop in and see us again sometime! More 

Vancouver
Level Contributor
50 reviews
23 attraction reviews
common_n_attraction_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed September 1, 2015

Very nice room with a living wall, many informative brochures, knowledgeable staff, and, also, a 1/2 price ticket counter for some of the next day's theater or music events

Helpful?
1 Thank isaacsobol
Veronica C, Manager at Tourism Vancouver Visitor Centre, responded to this review

Thank for taking the time to write us a review! More 

Carlsbad, California
Level Contributor
101 reviews
27 attraction reviews
common_n_attraction_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed August 18, 2015

I always try to get to the visitor's center first things wherever I go. Most of the volunteers are very passionate about their city.In this case, I had already called them about 10 times from the US. They were always helpful with anything I asked. If you go on a Wednesday, ask for Leo. He told us about some real... More 

Helpful?
2 Thank Lauralovesdogs
Veronica C, Manager at Tourism Vancouver Visitor Centre, responded to this review

Thanks for the review Laura! I think I remember you ladies stopping in, glad you had a good time. As for Leo, we can't agree with you more, he is great at what he does. More 

Alexandria, VA
Level Contributor
1,150 reviews
559 attraction reviews
common_n_attraction_reviews_1bd8 409 helpful votes
5 of 5 stars Reviewed August 17, 2015

A full menu of information about Vancouver with a welcoming and knowledgeable staff. Numerous maps, pamphlets and directions are available about the city and the surrounding area. The staff will provide some very helpful hints about how to see the major sites without being overwhelmed. Right across from the Convention Center, it faces a plaza that is the departure point... More 

Helpful?
Thank jeffl499
Veronica C, Manager at Tourism Vancouver Visitor Centre, responded to this review

Thanks for stopping by and thanks for the review! More 

Kuwait city
Level Contributor
103 reviews
51 attraction reviews
common_n_attraction_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed August 14, 2015

Conveniently located at Canada Place and surrounded by public transport options, hotels, cruise piers, convention centers, restaurants, parks . . . This place is busy but well staffed with knowledgeable and friendly facilitators. Here you can get all your questions answered and choose from a myriad of brochures, maps, and advice to make your visit to beautiful Vancouver even more... More 

Helpful?
1 Thank Yuri S
Veronica C, Manager at Tourism Vancouver Visitor Centre, responded to this review

Thanks for the review Yuri. Would love to see you in our beautiful city again soon! More 

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Questions & Answers

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Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?

Staying in Downtown

Neighborhood Profile
Downtown
Vancouver's business district, the Downtown area is bustling with smartly-dressed folks balancing their lattes and briefcases to and from work. The area's plethora of contemporary commercial, residential, and corporate spaces has bred a landscape of nouveau restaurants, chain cafes, and upmarket shopping options. However, located right on the waterfront of Vancouver's energetic Harbour, Downtown is a also popular public meeting spot, with a massive public library and convention center attracting a bevy of visitors both local and not, as well as a hotspot for the arts, being home to some of Vancouver's most cutting-edge galleries. With behemoth architecture and a professional air, Downtown means business.