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Willow Stream Spa at The Fairmont Banff Springs

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Address: 405 Spray Avenue, Banff, Banff National Park, Alberta, Canada
Phone Number: 403-762-2211
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TripAdvisor Reviewer Highlights

Read all 168 reviews
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  • 128
    Excellent
  • 24
    Very good
  • 6
    Average
  • 5
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Amazing

I have always loved a little pampering, but the full spa experience terrified me. My husband bought me a treatment here for Valentines Day, so I took the plunge - and loved... read more

5 of 5 starsReviewed 3 days ago
Yaena
,
Saskatoon, SK
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168 Reviews from our TripAdvisor Community

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Saskatoon, SK
Level Contributor
58 reviews
11 attraction reviews
common_n_attraction_reviews_1bd8 61 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I have always loved a little pampering, but the full spa experience terrified me. My husband bought me a treatment here for Valentines Day, so I took the plunge - and loved it. First - I cannot recommend Nicole enough as a spa therapist. She was warm, friendly, put me at ease immediately, and we had a great conversation -... More 

Helpful?
Thank Yaena
Hamilton, Canada
Level Contributor
59 reviews
38 attraction reviews
common_n_attraction_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

This day spa is fabulous. The staff are very well trained and organized. I was in the wrong lounge (there's a few!) waiting for my massage and they found me and very politely got me to the right place. This approach to service is necessary for one to fully relax - you can seriously check out here. The plunge pool... More 

Helpful?
Thank Hamiltongirl_12
Canmore, Canada
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

What an outstanding spa and hotel! Staff goes above and beyond each and every time we stay. Water in main relaxation pool is perfect and you can hear soft music when you place your ears below the water slightly when floating on your back. Smells are also awesome throughout the spa. 3 waterfalls each a different temperature are incredible. A... More 

Helpful?
Thank KellieChernenko
Calgary
Level Contributor
7 reviews
common_n_attraction_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Well worth the cost if you can take the time to fully enjoy the amenities (pools, saunas, inhalation rooms). Staff is amazing. Setting is beautiful. It can be difficult to get reservations aligned back-to-back on multiple services, but the staff has generally been accommodating. This trip I had a 60 minute relaxation massage and a 90 minute facial. Both were... More 

Helpful?
Thank wheatswheats
Edmonton, Canada
Level Contributor
22 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I visited the spa with my husband twice for couples massage and to relax in the hot pools. If you book a massage I would recommend that you make sure you have some time to use the other facilities afterwards as it's great to go into the sauna and steam room right after. Pros: - If you book a spa... More 

Helpful?
Thank C K
calgary AB
Level Contributor
15 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

They were both very helpful and friendly. We were in a bit of rush and even though they were busy they assisted us very well. They were most cordial and pleasant.. Appreciated the insights and their help as we had a bit of a deadline to meet. Thank you again to all of the crew at the Spa.

Helpful?
Thank terrace1234
Level Contributor
70 reviews
28 attraction reviews
common_n_attraction_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed January 9, 2016

With a busy family schedule, this weekend's trip with the girls was just what I needed. We only stayed one night, but we arrived at the spa by 1030 and just enjoyed ourselves in all the pools. It was warm enough outside that we even laid outside and enjoyed the hot tub and the cool mountain fresh air. The bento... More 

Helpful?
Thank Dltbst
Calgary, Canada
Level Contributor
94 reviews
32 attraction reviews
common_n_attraction_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed December 30, 2015

I booked a spa day for my mum a month in advance. I told the front desk what I wanted and was expecting them to help me choose some services and recommend the schedule. They knew I was coming from Calgary and would be travelling back the same day. I wanted everything to be perfect for her as it was... More 

Helpful?
1 Thank Waiparous
Calgary, Canada
1 review
1 of 5 stars Reviewed December 27, 2015

If you are going for a pedicure I would save your money and go downtown. Our spa experience was terrible. We arrived for our appointment and were taken down to the hair salon where the pedicures are done. I had to ask for a robe as I was not told to wear loose clothing, I assumed we would change into... More 

Helpful?
Thank brenda f
Smyrna
Level Contributor
8 reviews
common_n_attraction_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed December 23, 2015

The Spa at Banff was an amazing experience. Imagine three waterfalls of different temperatures falling from above onto to your body and swirling around you. The pool then became a calm warm experience. We did take advantage the massages but one can only imagine.

Helpful?
2 Thank Doug C

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London, Canada
3 months ago

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?