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Willow Stream Spa at The Fairmont Banff Springs

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Address: 405 Spray Avenue, Banff, Banff National Park, Alberta, Canada
Phone Number: 403-762-2211

TripAdvisor Reviewer Highlights

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Great

Great treatment but $$$$$$$$$. 200 is the lowest price for a message. They are great, but high. Still it is in the hotel and very good.

4 of 5 starsReviewed May 18, 2015
James W
,
Birmingham, Alabama, United States
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130 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • Japanese first
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English first
Birmingham, Alabama, United States
Top Contributor
204 reviews 204 reviews
55 attraction reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed May 18, 2015

Great treatment but $$$$$$$$$. 200 is the lowest price for a message. They are great, but high. Still it is in the hotel and very good.

Was this review helpful? Yes
Calgary, Canada
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 6, 2015

This is a first class spa! The indoor and outdoor pools are amazing. The whole experience is very relaxing and worth every penny!

Was this review helpful? Yes 1
lethbridge
Senior Reviewer
9 reviews 9 reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed March 29, 2015

this was my first time to a spa, i was "pressured" by the other half for us to go to this spa because i needed some relaxation! i wasn't thrilled in the very least as we headed their ,i don't like people touching me so i was already expecting the worst! when we were checking into the spa , the... More 

Was this review helpful? Yes 1
Waterdown, Canada
Senior Contributor
27 reviews 27 reviews
13 attraction reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed March 18, 2015

First off-It is Pricey BUT Well Worth It!!! I was staying at the hotel for 6 days and not planning on going to the spa as a look at the price list scared me. After 2 days of skiing, I decided that was enough for me and book the "Take a Break" pkg. The massage was with Mandy and was... More 

Was this review helpful? Yes 4
Calgary, Canada
Senior Reviewer
10 reviews 10 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 17, 2015

We have stayed at the Banff Springs on a number of occasions, but Christmas is always extra special. The hotel is beautifully decorated and welcoming. The staff were wonderful and assisted in any way the could

Was this review helpful? Yes
Toronto, Canada
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 5, 2015

The spa was immaculate, however, I was not satisfied with my treatment. I had the majestic blue package - full body exfoliation, wrap, and massage including scalp and feet. The massage was blah. BARELY got a foot massage. NO scalp massage. Disappointing esp because it cost a whopping $300. Good thing my boss paid for everything. Not going back again.... More 

Was this review helpful? Yes 1
Oakville, Ontario
Top Contributor
54 reviews 54 reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed March 3, 2015

After a long and stressful conference, I treated myself to a relaxation massage on the last evening. The spa is beautiful (been there before) with excellent customer service, beautiful pools and luxurious offerings. But the thing that put my visit over the top was the skill and compassion of the massage therapist - Nicolle recognized my needs, took her time... More 

Was this review helpful? Yes 1
Red Deer, Canada
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 26, 2015

The fitness room was great and had alot of good machines. The personnel behind the desk were very pleasant and accommodating. They were prompt and offered excellent information and courtesy while we were there.

Was this review helpful? Yes
Oklahoma City, Oklahoma
Senior Contributor
30 reviews 30 reviews
7 attraction reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed February 17, 2015

Water and facilities are amazing. The pools are clean, water is unique and the spa facilities are spotless.

Was this review helpful? Yes 2
1 review
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed February 14, 2015

I went to the spa on a Saturday and as soon as I walked in they told me it was an 18+ only spa and cancelled my booking immediately. I saved for 4 months for this and it was cancelled. I am extremely disappointed. I came from outside the coutry for this spa and I couldn't evan get my treatment.... More 

Was this review helpful? Yes 9

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  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?