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Gray Line Los Cabos

Address: Plaza San Jose Local 25-26, San Jose del Cabo 23400, Mexico
Phone Number: 624 146 9410
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Book ahead on Viator
$18*
and up
79%
Certificate of Excellence 2014
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Attraction details
Owner description: When our costumers use a Gray Line services, they know they are buying quality, convenience and peace of mind whenever they travel.We are your best source for professional and personalized transportation service.
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186 reviews from our community

Visitor rating
    127
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    8
    26
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Omaha, Nebraska
2 reviews
5 of 5 stars Reviewed November 21, 2014 NEW

Luis is a lover of the cities Cabo San Lucas and San Jose de Cabo. His passion and knowledge was evident everywhere we went on our tour. He was polite, helpful and did not hesitate to answer any questions I posed to him. I couldn't have asked for a better guided tour! Gracias Luis!! 5 stars *****

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KaremCabo, Guest Relations Manager at Gray Line Los Cabos, responded to this review

Hello Dennis S, Thank you very much for your kind comments about the Tour and Luis service! We are happy to know you enjoyed our Deluxe City tour and overall, your trip to Los Cabos. We do know Luis is a great asset for our company, truly a 5-star guide which truly enjoys his job. We will let him know... More

University Place, Washington, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 15, 2014

My family and I enjoyed the scenic drive from Cabo to Todos Santos, and the tour of the town. Our guide was Luis, a friendly and very professional tour conductor and driver. His knowledge of the area gave us a great deal of new information. We enjoyed the pace of our day, and the Hotel California was a great place... More

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KaremCabo, Director de Relaciones con Clientes at Gray Line Los Cabos, responded to this review

Hola Hedy M, Thank you very much for taking the time to let uss know how much you enjoyed your trip to Todos Santos. This is a town considered by the Tourism Board as "Magic Town" of México due to its rich history, architecture and culture. We take pride on showing our visitors around and to make them discover the... More

San Francisco, California
1 review
5 of 5 stars Reviewed October 9, 2014

We used Los Cabos transport on a recent trip to Cabo and they deserve a 10/10. Greeted w/ beer, stopped at Walmart on the way to our hotel AND allowed us to schedule two separate departure times from hotel. They were very quick to reply on email, i would definitely recommend them and we'll be using them again next time... More

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KaremCabo, Guest Relations Manager at Gray Line Los Cabos, responded to this review

Dear 11jillg, Thank you for your review! It's always a pleasure to assist you on planning the perfect trip. We do keep in mind when traveling that simple is better. We are glad to know you enjoyed our services and had a great time in our beautiful Cabo. We truly hope to serve you again on any future trip. All... More

Detroit, Michigan
1 review
1 of 5 stars Reviewed September 12, 2014

My wife and I went to Cabo San Lucas last week on our honeymoon. On arrival at the Riu Palace Resort, we booked two excursions with the Gray Line representative in the lobby. We booked a zip line/ rock climbing tour for Saturday, September 6th and a sunset sail for Sunday, Sept 7th. The Thursday before our tours, a tropical... More

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KaremCabo, Guest Relations Manager at Gray Line Los Cabos, responded to this review

Dear Chris D. Thank you for contacting us. First of all, I would like you to understand our company is a link between you and all the activity centers in Los Cabos. We on our own operate the Sightseeing tours and serve as a reservation agent between you and the local activities suppliers. We just assist you on booking the... More

San Diego, California
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 6, 2014 via mobile

What a great service! Thank you Victor for the lovely ride to the airport. The car was very clean, and Victor was exceptional. He was very polite, and well groomed. Thank you again for a safe and pleasurable ride!!! Don't forget $2 bills are good luck

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KaremCabo, Guest Relations Manager at Gray Line Los Cabos, responded to this review

Hola Leslie N, Greetings from sunny Cabo! Thank you very much for let us know how much you enjoyed the service, we passed your comments to our driver Victor which will not forget about the lucky $2! He is a great asset to our company and these comments let him know he's doing it right and encourages him to improve... More

Runnemede, New Jersey
Top Contributor
68 reviews 68 reviews
40 attraction reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed August 21, 2014

They were very polite and fairly punctual for the ride to the hotel. We had to wait around 10 minutes for a family of 6 from another terminal. We sat in the front with misuel who was friendly and eager to tell us all about Cabo as we drove. It was evident he loved his home. He spoke English very... More

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KaremCabo, Guest Relations Manager at Gray Line Los Cabos, responded to this review

Hello Annette234, Muchas gracias, for your kind comments about our service. Misael is a great asset to our company, a friendly driver which truly loves Los Cabos and enjoys to share with our customers all the wonders around and the best tips for you to enjoy the place . We are truly delighted to learn you liked our services &... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 20, 2014

I had the same problem with Grayline bus service in my recent visit Los Cabos. Prepaid but no show bus. I ended up taking the Cab back to my Hotel. I STRONGLY RECOMMEND NOT to pay for any Grayline service in Los Cabos (or maybe anywhere in Mexico) if you don't want to get upset during your vacation

Was this review helpful? Yes 1
KaremCabo, Guest Relations Manager at Gray Line Los Cabos, responded to this review

Hello Authur N, First of all thank you for your comments. It comes to our attention you mentioned to have the same problem with us before. Our team works during the airport operation hours, since the first until the last flight arrives. When booking, we do include the detailed instructions of our location outside the airport and our uniform, the... More

Redding, California
Contributor
13 reviews 13 reviews
7 attraction reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed August 12, 2014

We had 2 excursions that ended by being booked through Gray Line so they were our main contact for the trip. They were easy to confirm once we arrived and super helpful on the phone. The day of our sailing trip there was a major storm and Gray Line was very easy to contact to reschedule and made the process... More

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KaremCabo, Guest Relations Manager at Gray Line Los Cabos, responded to this review

Hola carpediem1835! It is always our pleasure to assist you. All our call center agents are fully oriented to provide you with a good customer service. We do know when in vacations you only want to relax and sip a cold drink by the pool most of the day. That's why when you decide to adventure on any local trip,... More

New York, New York, United States
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 28, 2014

Once again Grey Line Los Cabos achieved perfection with their excellence service starting with your service rep Jerry Mejia with his quick service and his vast knowledge of what type of excursions available and his finding the one that suits your needs every time I go to Cabo I always use your company and him especially for the level of... More

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KaremCabo, Guest Relations Manager at Gray Line Los Cabos, responded to this review

Hello Eric D, It is wonderful to know you're a frequent Cabo visitor and, most of all, a city tour fan! Your comments have been passed to Jerry and Lenin. Jerry is always eager to assist you and creating detailed itineraries for you to make the most of your Cabo time. Lenin is a very knowledgeable guide, Cabo local, who... More

Texas
Top Contributor
64 reviews 64 reviews
3 attraction reviews
80 helpful votes 80 helpful votes
5 of 5 stars Reviewed July 27, 2014

Just used Gray Line for our 8th trip to Cabo. We always use them for our airport and hotel transport. They are always there waiting for us. Their drivers are professional and courteous. Fernando was our driver for both legs and did a great job. Their vehicles are newer and in excellent condition. I know that I can always trust... More

Was this review helpful? Yes
KaremCabo, Guest Relations Manager at Gray Line Los Cabos, responded to this review

Hola klb990! Greetings from Los Cabos! Thank you for let us know how much you enjoyed the services! We gave kudos to Fernando for his good customer care, he is a great asset to our company and has been with us for some years now. Looking forward to greet you in December! bests, More

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