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Gray Line Los Cabos

Plaza San Jose Local 25-26, San Jose del Cabo 23400, Mexico
624 146 9410
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Certificate of Excellence 2014
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Type: Tours
Owner description: When our costumers use a Gray Line services, they know they are buying quality, convenience and peace of mind whenever they travel.We are your best... more » Owner description: When our costumers use a Gray Line services, they know they are buying quality, convenience and peace of mind whenever they travel.We are your best source for professional and personalized transportation service. « less
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177 reviews from our community

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Date | Rating
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English first
Texas
Top Contributor
56 reviews 56 reviews
3 attraction reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed July 27, 2014 NEW

Just used Gray Line for our 8th trip to Cabo. We always use them for our airport and hotel transport. They are always there waiting for us. Their drivers are professional and courteous. Fernando was our driver for both legs and did a great job. Their vehicles are newer and in excellent condition. I know that I can always trust... More

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McKinney, Texas
1 review
1 of 5 stars Reviewed July 23, 2014 NEW

I ended up cancelling our pick up with them and understood there would be a 50% penalty but I have not received a refund for the balance or a return phone in my attempts to contact them.

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Reviewer
5 reviews 5 reviews
3 attraction reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 20, 2014

We used this company as our shuttle to and from the airport. They waited for us when my plane was late and we lost our luggage. However, the other passengers had to wait for us as well. All the way back to our hotel we heard about how they were asked to send another van to come bac and pick... More

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Ventura, California
1 review
5 of 5 stars Reviewed July 11, 2014

We couldn't have asked for a better duo to show us Baja California Sur. "Chocolate" was extremely knowledgeable, courteous, professional, and an overall joy to hang out with all day while he showed us the cool spots. The van was in excellent condition and comfortable. I would HIGHLY recommend Gray Line since I'm assuming that they take great pride in... More

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Wellington
1 review
2 of 5 stars Reviewed June 26, 2014

Used Grey Line to and from airport. We waited for about 1 hour in the sun outside of the airport terminal for additional people to fill up the van. But the worst part was the ride back to the airport, we were told when we called that we would be picked up at 11:15 van did not come until 1:20... More

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Senior Reviewer
7 reviews 7 reviews
4 attraction reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 24, 2014

We booked our round-trip hotel transportation to and from the airport with Gray Line. We also booked activities for a ATV tour and for a sunset sail out of Cabo San Lucas. The hotel transportation was on time and speedy. Our Gray Line concierge at the hotel was able to book confirm the dates of our activities and make sure... More

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Tracy, California
Top Contributor
72 reviews 72 reviews
22 attraction reviews
98 helpful votes 98 helpful votes
2 of 5 stars Reviewed June 12, 2014

I can only give and average review for Gray Line. We booked a round trip to and from the airport. The arrival leg was horrible, but the return leg was fine. We may be the exception to the rule, but at the airport we jumped into a fully booked van from hell. This driver was either on drugs or just... More

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KaremCabo, Director de Relaciones con Clientes at Gray Line Los Cabos, responded to this review

Greetings from Cabo! First of all we want to thank you for taking the time to write us your feedback. I would like to explain here in Cabo the transportation´s law which rules the entire transfer operation from the local agencies is beyond strict. They do monitor every single details on regards speed, van´s mechanical status and driver requirements. We... More

Jackson
Top Contributor
56 reviews 56 reviews
28 attraction reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed June 10, 2014

We booked the van to go back and forth to the airport. We share the van with 2 other couples. We were a little disappointed that we had to wait about 20 min for the other people to arrive at the airport before heading out to our resort. That was the only downfall. The return trip the van picked us... More

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KaremCabo, Director de Relaciones con Clientes at Gray Line Los Cabos, responded to this review

Dear Janice K, Greetings from sunny Cabo! First of all, we would like to thank you for booking with us and give us the opportunity to serve you on your vacation. By providing us with your feedback, you help us to improve our service and create stronger experiences for our valuable guests to come. When traveling, our customer experience starts... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 3, 2014

Our tour guide Lenin took us on a glass bottom boat ride to the Arch, then into town for lunch, shopping, and a tour of the blown glass factory. The whole day was a blast!! Very informative and fun!! We can't wait to go back!!

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1 review
5 of 5 stars Reviewed June 3, 2014

Went on the city tour with Lenin and it was fantastic. Visited many interesting places and took a glass bottom boat tour. Lenin was very friendly and informative. After many activities we ended the day with a delicious lunch at a Mexican restaurant and a tequila tasting. Don't forget to grab the 64 ounce to-go margarita on your way out... More

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