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Address: Plaza San Jose Local 25-26, San Jose del Cabo 23400, Mexico
Phone Number: 624 146 9410
Website
Today
8:00 am - 7:00 pm
Closed now
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Hours:
Sun - Sat 8:00 am - 7:00 pm
Description: When our costumers use a Gray Line services, they know they are buying...
When our costumers use a Gray Line services, they know they are buying quality, convenience and peace of mind whenever they travel.We are your best source for professional and personalized transportation service.
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Los Cabos Arch and Bay Kayak Adventure

TripAdvisor Reviewer Highlights

Read all 225 reviews
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  • 149
    Excellent
  • 26
    Very good
  • 6
    Average
  • 9
    Poor
  • 35
    Terrible
Always Reliable

We've used Gray Line tours in cities around the world and always find them to be safe and reliable. Cabo is no exception but being a resort/beach type city there isn't a whole... read more

4 of 5 starsReviewed July 13, 2015
romadaro
,
Washington, DC
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225 Reviews from our TripAdvisor Community

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Date | Rating
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English first
Spring, Texas
5 of 5 stars Reviewed July 22, 2015

We actually bumped into the Gray Line agent, Pedro while staying at the Secrets Resort at San Jose del Cabo. He was so awesome in helping us find tours on the days that we had free to roam. The prices were also better than the same tours offered thru the Secrets agent. We went to Todo Santos on Saturday and... More 

Was this review helpful? Yes
KaremCabo, Guest Relations Manager at Gray Line Los Cabos, responded to this review

Hello Mmeri2015, Greetings from Cabo! Thank you very much to let us know how much you enjoyed the service at Secrets Puerto Los Cabos, we have let Pedro & Lenin know you had a great time! Please keep us in mind on your future travels to Los Cabos & Puerto Vallarta. We'll look forward to serve you in a future!... More 

Houston, Texas
1 review
1 of 5 stars Reviewed July 20, 2015

This was the first and last time we use Gray Line Los Cabos. Part of their job is to offer transportation to and from the airport. The day we were supposed to check out, they did not get our return flight correct. When we asked the representative, he blamed everyone from Travelocity to the resort. Our representatives boss, did not... More 

Was this review helpful? Yes
KaremCabo, Guest Relations Manager at Gray Line Los Cabos, responded to this review

Hello Roberto F, First of all thank you for your comments. Be sure we will take them in count to always be improving our services to provide our customer a better service everyday. On regards your transportation, we do have different checkpoints to ensure we have your correct information however every step needs of your confirmation. We send a confirmation... More 

San Francisco, California
Level Contributor
6 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed July 16, 2015

Do not use Gray Line as your airport shuttle. We prepaid for a roundtrip fare through Expedia from the Cabo San Lucas airport to our hotel, which was on the Cabo Corridor. We were told that they group drop offs by the three Cabo regions -- San Jose del Cabo, the Cabo Corridor, and downtown Cabo San Lucas. This was... More 

Was this review helpful? Yes 1
KaremCabo, Guest Relations Manager at Gray Line Los Cabos, responded to this review

Hello Soozer, First of all we would like to extend an apology for the impression left for your transportation service. Be certain this is not the type of service we offer to our customers. We have identified your reservation and proper measures have been taken with our driver for this not to happen again. We would like you to provide... More 

Washington, DC
Level Contributor
620 reviews
277 attraction reviews
common_n_attraction_reviews_1bd8 2,584 helpful votes
4 of 5 stars Reviewed July 13, 2015

We've used Gray Line tours in cities around the world and always find them to be safe and reliable. Cabo is no exception but being a resort/beach type city there isn't a whole lot of history to be shared since, unlike other Mexican cities with deep roots, Cabo developed around the resort hotels and areas. We only used them here... More 

Was this review helpful? Yes 1
KaremCabo, Guest Relations Manager at Gray Line Los Cabos, responded to this review

Good afternoon Romadaro, Thank you very much for taking the time to let us know you had a great experience with us in Los Cabos! As you said, it is very important to follow the instructions given upon booking and when confirming with our Call Center Agents to ensure you will have peace of mind while walking inside the terminals.... More 

Virginia Beach, Virginia
Level Contributor
6 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 6, 2015

Pick up and drop off @ Hotel (right on time!) Glass bottom boat and Arch (Cortez side and Pacific Ocean side). Tequila tasting, great lunch, glass blowing demo. these were in Cabo and San Jose Del Cabo. Loads of information of during the trip, great guide. Grayline Tours, very good price too!

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KaremCabo, Guest Relations Manager at Gray Line Los Cabos, responded to this review

Hello vsanchez1404, It is great to learn you had a wonderful time on our City Tour & your transportation service! Be sure we always work hard for our customers to enjoy the most of their vacations. Thank you for your kind comments! we have let our guides know you enjoyed much their explanations! Best Regards, More 

Detroit Michigan
Level Contributor
5 reviews
common_n_attraction_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 28, 2015

My wife booked this tour since it got a high rating on trip advisor. What a great move. Our guide was Lenin and he made the tour even more than it was. Great guide and highly recommend him. It started out with a glass bottom boat tour of the bay to Land's End and the famed Arch. This was a... More 

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Greenbrier, Tennessee
Level Contributor
5 reviews
common_n_attraction_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed June 27, 2015

We took a tour to visit the city with Gray Line in Cabo San Lucas. Sebastian at the holiday inn resort helped us book the tour. Sebastian was the most helpful person I've encountered on many different vacation stays. He was very informative and attentive to our needs. The tour itself was nice. We took a tour of the city... More 

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Fresno, California
1 review
5 of 5 stars Reviewed June 23, 2015 via mobile

We would like to thank Greyline city tour for having an Excellent tour Guide in Lennin, as well as our bus driver. They were friendly, flexible and knowledgeable. I would definitely recommend this tour especially if Lennin is your tour Guide.

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Level Contributor
6 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 9, 2015

For the second trip in eight months we used this company and both times they left us hanging less than 24 hours before our trip to the airport. At arrival, they will tell you to call 24 hours before the flight to confirm. When you do, they tell you there was no departure date so they cannot pick you up.... More 

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Charlotte, North Carolina
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 8, 2015

We used Gray Line for our transportation From and to Airport and did Los Cabos Deluxe tour. Both service where very good. We want to mention Jorge at Riu Palace and congratulate Gray Line for having such amazing employee. It was not only the quality of his service, but also his courtesy and kindness to answer all of our questions.... More 

Was this review helpful? Yes 1

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Additional Information about Gray Line Los Cabos

Address: Plaza San Jose Local 25-26, San Jose del Cabo 23400, Mexico
Phone Number: 624 146 9410
Location: Mexico  >  Baja California  >  Baja California Sur  >  Los Cabos  >  San Jose del Cabo
Open Hours:
Sunday 8:00 am - 7:00 pm
Monday 8:00 am - 7:00 pm
Tuesday 8:00 am - 7:00 pm
Wednesday 8:00 am - 7:00 pm
Thursday 8:00 am - 7:00 pm
Friday 8:00 am - 7:00 pm
Saturday 8:00 am - 7:00 pm

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Questions & Answers

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?