We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Dolphinaris Tulum

At Grand Bahia Principe Tulum Hotel, Tulum 77760, Mexico
52 998-881-3030
Website
Update attraction details
Ranked #15 of 27 attractions in Tulum
Certificate of Excellence 2013
Type: Nature/ Wildlife Areas
Owner description: Dolphinaris Tulum at Bahia Principe Resort combines the best features of our dolphins, with beautiful tropical surroundings.The facilities feature the... more » Owner description: Dolphinaris Tulum at Bahia Principe Resort combines the best features of our dolphins, with beautiful tropical surroundings.The facilities feature the innovative concept of traditional platforms that provide shallow, beach-style access to conduct interaction programs safely for any visitor.For the convenience of swimmers and observers, we have located various service areas within our facilities. These service areas include: check-in and customer service, induction hut, a new room where classes for the Trainer for a Day program are conducted and our photo & video store. « less
Useful Information: Activities for young children, Activities for older children
Write a Review

146 reviews from our community

Visitor rating
    73
    38
    22
    5
    8
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Alberta
Senior Contributor
43 reviews 43 reviews
12 attraction reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed April 15, 2014 NEW

My wife and 6 year old son did the dolphin interaction, I decided to not participate and to take pictures with my camera after hearing everyone complain about the picture pricing. I don't care what the current market pricing is, it is ridiculous. I got some pretty good shots with my personal camera from the viewing area and we opted... More

Was this review helpful? Yes
Prague, Czech Republic
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 30, 2014

I really enjoyed my experience during trainer program offered at Doplhinaris. Luis is the best trainer, thank you :-)))

Was this review helpful? Yes
DOLPHINARIS, Community Team at Dolphinaris Tulum, responded to this review

Dear visitor, We appreciate your feedback and we are also happy to hear you had such a lovely time here! The Trainer for a Day Program is the most complete program we have for true dolphin lovers. This program has the most time, education and activities out of all the programs. It is perfect for all you dolphin lovers. Thank... More

Minneapolis, Minnesota
Top Contributor
70 reviews 70 reviews
21 attraction reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed March 10, 2014

We went here during the week. Four children and two adults in our group swam with the dolphins. Everyone liked their swim with the dolphins. Afterward, they were able to purchase photos and videos. For $75 USD you could purchase THREE photos. LOL what a joke. It was way overpriced for their videos and photos. Since i had brought my... More

Was this review helpful? Yes
DOLPHINARIS, Community Team at Dolphinaris Tulum, responded to this review

Dear visitor, We are happy to hear you and your family had an amazing time with the dolphins. Swimming with the dolphins is a wonderful activity for kids to do. They not only get dolphin education they also get to connect with these adorable mammals. It is also a wonderful way to make unforgettable lifetime family memories. We invite you... More

Rio de Janeiro, RJ
Contributor
12 reviews 12 reviews
4 attraction reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 6, 2014

it was a nice experience. But maybe too expensive for what it is. The staff is friendly and the dolphins are amazing! Just 40 minutes (or less) of interaction with the dolphins. Sad to see so many dolphins packed into a swimming pool just for tourist attraction (but it's part of the business). The pictures are tooooo expensive! And the... More

Was this review helpful? Yes
DOLPHINARIS, Community Team at Dolphinaris Tulum, responded to this review

Dear visitor, Our team is happy to hear you and your family had a good time here at our facilities. Our goal is for our guest to have an unforgettable amazing swim with these beautiful dolphins. In regards to the photos, our photos are at current market prices. They however do make a wonderful souvenir to take home to have... More

Lloydminster, Canada
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 3, 2014

staff was nice. Was sick from the burger I ate. To expensive. Tip Find out prices of pictures prior to going. Dolphins were amazing

Was this review helpful? Yes
DOLPHINARIS, Community Team at Dolphinaris Tulum, responded to this review

Dear visitor, Our staff is delighted to hear you had such a wonderful time swimming with our dolphins. Our trainers and veterinary staff do daily test in order to make sure the dolphins are in perfect health. We invite you to visit our live chat thru our website, in the future, to get the latest promotions and recommend the best... More

Derby, England, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 25, 2014

Can anyone help please. I was going to book for July but it says on booking form no jewellery. I have bangles that I have had on for 30 years and they don't come off now due to my hand being bigger. Is it acceptable to cover them over with a wrist band or bandage them over. Thanks

Was this review helpful? Yes
DOLPHINARIS, Community Team at Dolphinaris Tulum, responded to this review

Dear visitor, Yes you can cover them with a wrist band that is not a problem. If you can just contact me after you made your reservation so I can make some notes on your reservation so you have no problems at check-in. contactus@dolphinaris.com We invite you to visit our live chat on our website to receive the latest promotions.... More

Lloydminster, Canada
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 24, 2014

Pros: Beautiful, well organized and clean. The weather was perfect and the staff was very helpful ...at first. Cons: Only $95 for a swim with the dolphins. Sad really when you see eight dolphins packed into a swimming pool for the tourists enjoyment. Although, if my math serves me correctly just the swim (minus the picture costs afterwards) are bringing... More

Was this review helpful? Yes 2
DOLPHINARIS, Community Team at Dolphinaris Tulum, responded to this review

Dear visitor, We appreciate your feedback about your visit. Dolphinaris apologizes for the way you feel about your visit. In regards to the photos, our prices are at the current industry market price. We offer several different packages and prices to give you more selection. Also we have several different ways to receive the photos. The photos make a great... More

fiesta americana cancun
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 14, 2014 via mobile

Great experience, but when it came time to buy the pictures you felt like you are being robbed. We did not buy any pictures, you pay enough to swim with the dolphins then to pay $300 for pictures is just ridiculous. I know when we were there only 1 person purchased pictures. We were all talking to each other and... More

Was this review helpful? Yes
DOLPHINARIS, Community Team at Dolphinaris Tulum, responded to this review

Dear visitor, Dolphinaris appreciates your feedback about your experience during your visit here at facilities. Our team is delighted that you and your family had a great experience. In regards to the photos, our prices are at the current industry market price. We offer several different packages and prices to give you more selection. Also we have several different ways... More

Toronto
Reviewer
3 reviews 3 reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed February 10, 2014

The only reason we even considered doing the Swim & Ride experience ($99 USD/per person) was because we were given a 2 for 1 coupon by the resort. Advance reservations are not required but recommended. Showed up at 11am and we were booked for 12pm. All staff and trainers were very nice and the dolphins appear to be well cared... More

Was this review helpful? Yes
DOLPHINARIS, Community Team at Dolphinaris Tulum, responded to this review

Dear visitor, We are happy to hear you and your family had an amazing time here swimming with the dolphins. Our goal is for our guests to receive the upmost experience, activities, dolphin education and leave with smiles on your faces, the perfect way to make unforgettable lifetime family memories. In regards to our photos, the photo and video department... More

Barrie, Canada
Senior Reviewer
8 reviews 8 reviews
5 attraction reviews
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed January 21, 2014

We just got back from the Gran Bahia and swimming with the dolphins was something our daughter wanted to try. She had a fine time but when we went to look a the pictures that were taken we were shocked a the price. And then when I came back I checked the reviews for this place and I see that... More

Was this review helpful? Yes 3
DOLPHINARIS, Community Team at Dolphinaris Tulum, responded to this review

Dear visitor, We appreciate your feedback about your visit. Dolphinaris is happy to hear you and your family had a wonderful time with the dolphins. In regards to the photos, our pictures are based on the current marketing prices. Thank you for choosing Dolphinaris. More

Travelers who viewed Dolphinaris Tulum also viewed

 

Been to Dolphinaris Tulum? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

If you own or manage Dolphinaris Tulum, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

Manage your listing