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Dolphinaris Tulum

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Address: At Grand Bahia Principe Tulum Hotel, Tulum 77760, Mexico
Phone Number: 52 998-881-3030
Website
Today
9:00 am - 5:00 pm
Closed now
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Hours:
Sun - Sat 9:00 am - 5:00 pm
Description: Dolphinaris Tulum at Bahia Principe Resort combines the best features of...
Dolphinaris Tulum at Bahia Principe Resort combines the best features of our dolphins, with beautiful tropical surroundings.The facilities feature the innovative concept of traditional platforms that provide shallow, beach-style access to conduct interaction programs safely for any visitor.For the convenience of swimmers and observers, we have located various service areas within our facilities. These service areas include: check-in and customer service, induction hut, a new room where classes for the Trainer for a Day program are conducted and our photo & video store.
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TripAdvisor Reviewer Highlights

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Visitor rating
  • 135
    Excellent
  • 60
    Very good
  • 27
    Average
  • 7
    Poor
  • 12
    Terrible
One more thing off my bucket list....fantastic!

My husband and I both swam with the dolphins this last trip to Mexico. Loved it! The dolphins were so friendly! The trainers knowledgeable and helpful. They really seem to care... read more

Review collected in partnership with this attraction

5 of 5 starsReviewed June 29, 2015
,
Park Ridge

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241 Reviews from our TripAdvisor Community

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Date | Rating
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English first
Bournemouth, United Kingdom
Level Contributor
2 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed June 29, 2015 NEW

Bought the trainer package for my brother in law online which miss guided us robust a credit card to then tell us we had to be in person on the day so then we paid AGAIN via PayPal and we were told a refund would be sent within 40 days!!! Well 6 emails no responses to emails and 45 days... More 

Was this review helpful? Yes
Park Ridge
1 review
5 of 5 stars Reviewed June 29, 2015 NEW

My husband and I both swam with the dolphins this last trip to Mexico. Loved it! The dolphins were so friendly! The trainers knowledgeable and helpful. They really seem to care for these wonderful creatures, and take good care of them. Loved the dolphin kisses! The belly-ride was awesome! I couldn't believe how fast they swim! I want to do... More 

Review collected in partnership with this attraction

Was this review helpful? Yes
DOLPHINARIS, Community Team at Dolphinaris Tulum, responded to this review

Hello Judy, As you mention, at Dolphinaris the well-being and the appropriate attention of the dolphins under our care is our absolute priority! Our trainers truly love these amazing creatures and will gladly answer all your queries about them. To interact and swim with dolphins is a 'must do' in life! Thank you for sharing this amazing experience with us,... More 

Galveston, Texas
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed June 19, 2015

This was an amazing experience, one that we will never forget. The interaction with the dolphins is surreal. Their intelligence and willingness to be entertained by us was special. Worth the money and time spent in the pool.

Was this review helpful? Yes
DOLPHINARIS, Community Team at Dolphinaris Tulum, responded to this review

Hello Jason, At Dolphinaris it makes us happy to know you had a fantastic experience with the dolphins! As you mention, they are very intelligent mammals. There are different swim programs that adapt to our visitors' personal needs. Thank you for your review, you can follow our social networks to keep up with new promotions and discounts. Come back soon! More 

DeWitt, Michigan
2 reviews
1 of 5 stars Reviewed May 25, 2015

We were so excited about the opportunity to interact with Dolphins and the fact that the Dolphins were actually on the resort was just bonus. We went online prior to leaving for the trip and purchased 2 of the Trainer for A Day packages. The fact that it was $160 each was a little pricey but by purchasing it from... More 

Review collected in partnership with this attraction

Was this review helpful? Yes
DOLPHINARIS, Community Team at Dolphinaris Tulum, responded to this review

Hello bryan_dove1, At Dolphinaris you made an excellent choice doing our most complete Trainer for a Day program! We are sorry for any misunderstanding while your visit at Dolphinaris. Please contact us through our email: contactus@dolphinaris.com so we can provide you personalized attention and follow up. More 

1 review
common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 19, 2015

Did the 'Trainer for a Day' package and it was truly amazing. Got to spend the whole experience in (and under!) the water with these amazing animals. Having read some of the previous comments about the treatment etc. the dolphins have a very large and deep enclosure to themselves and are rested between each group. They aren't forced to do... More 

Was this review helpful? Yes 2
DOLPHINARIS, Community Team at Dolphinaris Tulum, responded to this review

Hello Stewie1989, The well-being and the appropriate attention of the dolphins under our care is our absolute priority! You made an excellent choice doing the Trainer for a Day, it is our most complete program and provides you amazing personal interaction with the dolphins. Thank you for your comments, we invite you to follow our social networks and keep up... More 

Paris, France
1 review
5 of 5 stars Reviewed May 19, 2015

Nice moment with the dolphins at the Gran Bahia Principe Tulum during almost 1 hour. Luis, the trainer was very nice and funny. He loves his job and we have spent a nice moment.

Review collected in partnership with this attraction

Was this review helpful? Yes
DOLPHINARIS, Community Team at Dolphinaris Tulum, responded to this review

Hello, 59thomas50, At Dolphinaris we are pleased that you had a nice experience interacting with dolphins! Our trainers love dolphins and perform their job with the best attitude. We invite you to visit our other locations at Riviera Maya Park, Cancun, Cozumel and Barcelo. Come back soon! More 

Los Angeles, California
Level Contributor
5 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 15, 2015

My wife and I were hesitant at first- didn't want a "SeaWorld" experience. The dolphins truly love this encounter and so did we!

Was this review helpful? Yes
DOLPHINARIS, Community Team at Dolphinaris Tulum, responded to this review

Hello padredavid123, At Dolphinaris we are glad that you and your wife loved the magical encounter with the dolphins! There are different dolphin swim programs that adapt to each person’s needs and that provide you magical experiences. Thank you for your feedback, come back soon! More 

New Bern, North Carolina
Level Contributor
29 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed May 5, 2015

I had such a good time! We booked our trip to Mexico using www.unitedmilitarytravel.com and our resort (Aventura Spa) offered us a 1500 resort credi with our stay. We used part of our resort credit to swim with the dolphins. It was really fun and an experience that I wanted to remember...that being said - the pictures were VERY expensive!... More 

Was this review helpful? Yes 1
DOLPHINARIS, Community Team at Dolphinaris Tulum, responded to this review

Hello CBarr617, At Dolphinaris we are glad that you had a fun time and a magical experience with the dolphins! We recommend our visitors to add a photo package with their online reservation, and book in advance at our website for great discounts. Thank you for your review, you can visit our social networks to keep up with our promotions.... More 

Brooks, Canada
Level Contributor
5 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed April 21, 2015

This was something on my bucket list and I can now cross it off the list but would do this again and again. The staff was very friendly and you could see the love for the animals in every staff member. I would do this again and would recommend to anyone

Was this review helpful? Yes 2
DOLPHINARIS, Community Team at Dolphinaris Tulum, responded to this review

Hello karlae67, Thank you very much for sharing this unique experience with Dolphinaris. As you mention, swimming with dolphins is a 'must do' in life! Our trainers and staff love dolphins and perform their job with the best attitude. We invite you to visit our other Dolphinaris locations at Riviera Maya Park, Cozumel, Barcelo and Cancun. Come back soon! More 

2 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 21, 2015

My husband and I absolutely loved this! the dolphin we swam with was just beautiful and our instructor was great! very funny! its not a cheap experience, but if you are going to do it once in your life, you may as well do it here in mexico!

Review collected in partnership with this attraction

Was this review helpful? Yes 1
DOLPHINARIS, Community Team at Dolphinaris Tulum, responded to this review

Hello IngridHowren, At Dolphinaris we are glad that you and your husband had a unique experience! Our team works to provide our visitors the best service and it pleases us that you leave with a smile. Thank you for your feedback, we appreciate your comments. You can visit our social networks and keep up with our promotions and discounts. Come... More 

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Additional Information about Dolphinaris Tulum

Address: Address: At Grand Bahia Principe Tulum Hotel, Tulum 77760, Mexico
Phone Number: 52 998-881-3030
Location: Mexico  >  Yucatan Peninsula  >  Quintana Roo  >  Riviera Maya  >  Tulum
Open Hours:
Sunday 9:00 am - 5:00 pm
Monday 9:00 am - 5:00 pm
Tuesday 9:00 am - 5:00 pm
Wednesday 9:00 am - 5:00 pm
Thursday 9:00 am - 5:00 pm
Friday 9:00 am - 5:00 pm
Saturday 9:00 am - 5:00 pm

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